McCarthy Services

Review: On 10/16/14, McCarthy Services (McCarthy) serviced my gas furnace. Their tech informed me at the time of the service call that I needed a new ignitor for my furnace. So, I purchased a new ignitor from National Furnace Parts at a cost of $38.14. On 10/22/14, I elected to have a different company, [redacted] Heating and Air ([redacted]), install the new ignitor. The tech from [redacted] informed me that the exisitng ignitor was prefectly fine and did not need to be replaced. This service call cost me $85.00. After that, I called McCarthy to complain that their tech gave me the wrong information. Whether the tech gave me this information to induce me to buy the ignitor from McCarthy and have McCarthy perform the installation at additional cost, I do not know. In any case, another tech from McCarthy came out to my home on 10/28/14 to inspect the ignitor. He found the ignitor operational and not in need of replacement. Following that inspection, I called McCarthy demanding reimbursement in the amount of $123.14 for the cost of the new, but unneeded, ignitor and the cost of the [redacted] service call.Since then, McCarthy has repeatedly assured me that they would send me a check for $123.14. Then, they told me that the check would have to come from corporate which is in a different state. Then they told me that corporate had a sent a check; but, to date, I have received no check from corporate.I have been patiently waiting since 10/28 for a reimbursement check that still has not been delivered to me.Desired Settlement: Reimbursement of $123.14 immediatedly for unnecessary out of pocket costs.

Business

Response:

December 9, 2014To whom it may concern,Please be advised that a reimbursement check # [redacted] for $123.14 was issued to [redacted] on November 12th. Once McCarthy Services became aware that [redacted] never received this check we hand delivered a check to him on Friday December 5".As per a conversation with [redacted] & Dan M[redacted], it was understood although McCarthy Services technicians are not error free; our business practices are never fraudulent or deceptive.McCarthy Services maintains high standards of integrity and strive for 100% customer satisfaction.Thank youDan MGeneral Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,