This has been a nightmare since the first communicationHe wanted a dealer but wanted a special order He wanted a wider model and needed to have special double rubber in it due to his sizeHe wanted it 2" thick due to a sore coccyxWe did this except it was miscommunicated that he wanted a
19" model not a 15" model- then he did not like it 2" thickEven though I had informed him that it would be non returnable due to the fact it is not a stock item for usI tried to discourage him from ordering the thicker one but he was sure that was what he wanted He called and I wanted to help him so processed an order for a unit that was only 1" thick We sent a call tag and sent him the correct unitHe states that the new correctly sized moded did not have the add ons when indeed it did have double rubber supports on the insideSo that is a statement We paid the freight on the return and resendThere is a 32$ difference between the units and I am stuck with a unit that will not sellThe cost difference between a 1" foam and 2" foam is I feel we did the fair thing and this matter should be closed
Complaint: ***I am rejecting this response because: McCarty's Sacro-Ease was dishonest in their response to the Revdex.com.In an email I sent on 12/14/at 10:AM, I wrote: "[t]he seat cushion arrived today I thought we talked about and I had ordered a 19" wide cushion ."In McCarty's email to me on 12/14/at 1:PM, Kerry C*** replied: "I do remember - it was processed wrong - sorry Try it for a couple of days and if you find it not acceptable I will exchange it for the correct seat I am so sorry Kerry."The company can't have it both ways by saying in their reply to Revdex.com "it was miscommunicated that he wanted a 19" model not a 15" model." Wouldn't you agree that if there was a miscommunication, it was internally at McCarty's Sacro-Ease? They were the ones that sent the wrong product Why are they now changing their story?Further, how can they rightly claim the product was "non returnable" when they shipped me the incorrect model to begin with? Why are customers responsible for McCarty's internal errors? They suggested I try the incorrect product out -- which I did I subsequently communicated it didn't work and wanted the 19" model.McCarty's Sacro-Ease repeatedly complained that they had to pay freight for sending out their product Why is it a problem for a company to pay freight to correct their mistake?With respect to McCarty's claiming I made a statement, I'm willing to concede based on their reply to the Revdex.com that the company and I did not have a meeting of the minds when it came to correcting McCarty's error on 12/16/ When I informed McCarty's I wanted the 19" wide 1" thick product, I assumed the corrected 19" product would be stripped of all the add on bells and whistles, e.g., the 2" height, that Kerry pushed during our call on 12/12/ Apparently, McCarty's thought otherwise.While they may manufacture a decent product, this is an example where the poor processing and even poorer customer service of McCarty's Sacro-Ease negates ever recommending the business Clearly, potential customers should look elsewhere for a similar product.Wouldn't it have been easier and much better for the company's image to acknowledge their error versus engaging in deflection and dishonesty?
This has been a nightmare since the first communicationHe wanted a dealer but wanted a special order He wanted a wider model and needed to have special double rubber in it due to his sizeHe wanted it 2" thick due to a sore coccyxWe did this except it was miscommunicated that he wanted a
19" model not a 15" model- then he did not like it 2" thickEven though I had informed him that it would be non returnable due to the fact it is not a stock item for usI tried to discourage him from ordering the thicker one but he was sure that was what he wanted He called and I wanted to help him so processed an order for a unit that was only 1" thick We sent a call tag and sent him the correct unitHe states that the new correctly sized moded did not have the add ons when indeed it did have double rubber supports on the insideSo that is a statement We paid the freight on the return and resendThere is a 32$ difference between the units and I am stuck with a unit that will not sellThe cost difference between a 1" foam and 2" foam is I feel we did the fair thing and this matter should be closed
Complaint: ***I am rejecting this response because: McCarty's Sacro-Ease was dishonest in their response to the Revdex.com.In an email I sent on 12/14/at 10:AM, I wrote: "[t]he seat cushion arrived today I thought we talked about and I had ordered a 19" wide cushion ."In McCarty's email to me on 12/14/at 1:PM, Kerry C*** replied: "I do remember - it was processed wrong - sorry Try it for a couple of days and if you find it not acceptable I will exchange it for the correct seat I am so sorry Kerry."The company can't have it both ways by saying in their reply to Revdex.com "it was miscommunicated that he wanted a 19" model not a 15" model." Wouldn't you agree that if there was a miscommunication, it was internally at McCarty's Sacro-Ease? They were the ones that sent the wrong product Why are they now changing their story?Further, how can they rightly claim the product was "non returnable" when they shipped me the incorrect model to begin with? Why are customers responsible for McCarty's internal errors? They suggested I try the incorrect product out -- which I did I subsequently communicated it didn't work and wanted the 19" model.McCarty's Sacro-Ease repeatedly complained that they had to pay freight for sending out their product Why is it a problem for a company to pay freight to correct their mistake?With respect to McCarty's claiming I made a statement, I'm willing to concede based on their reply to the Revdex.com that the company and I did not have a meeting of the minds when it came to correcting McCarty's error on 12/16/ When I informed McCarty's I wanted the 19" wide 1" thick product, I assumed the corrected 19" product would be stripped of all the add on bells and whistles, e.g., the 2" height, that Kerry pushed during our call on 12/12/ Apparently, McCarty's thought otherwise.While they may manufacture a decent product, this is an example where the poor processing and even poorer customer service of McCarty's Sacro-Ease negates ever recommending the business Clearly, potential customers should look elsewhere for a similar product.Wouldn't it have been easier and much better for the company's image to acknowledge their error versus engaging in deflection and dishonesty?