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McCarty's Sacro- Ease

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Reviews Orthopedic Appliances McCarty's Sacro- Ease

McCarty's Sacro- Ease Reviews (1)

This has been a nightmare since the first communication. He wanted a dealer but wanted a special order  He wanted a wider model and needed to have special double rubber in it due to his size. He wanted it 2" thick due to a sore coccyx. We did this except it was miscommunicated that he wanted a...

19" model not a 15" model. - then he did not like it 2" thick. Even though I  had informed him that it would be non returnable due to the fact it is not a stock item for us. I tried to discourage him from ordering the thicker one but he was sure that was what he wanted.   He called and I wanted to help him so processed an order for a unit that was only 1" thick We sent a call tag and sent him the correct unit. He states that the new correctly sized moded did not have the add ons when indeed it did have double rubber supports on the inside. So that is a false statement.   We paid the freight on the return and resend. There is a 32$ difference between the 2 units and I am stuck with a unit that will not sell. The cost difference between a 1" foam and 2" foam is 32.00.       I feel we did the fair thing and this matter should be closed.

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Address: 16817 White Springs Avenue, Baton Rouge, Louisiana, United States, 70816-3737

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www.mccartys.com

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