McCathren Management & Real Estate Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Thank you for taking the time to respond, if the initial contact sounded toxic, it definitely was not the intentionI would offer rebuttal to the facts given however, I do apologize for mishearing the deposit amount, I wasn't there for the initial signing of the lease so it seems I'd added dollars to it, which, in the grand scheme of all the charges, was rather a moot pointNow, noise complaints to the within the apartment, though they did occur, have very little bearing on the condition of the apartmentIf memory served when the apartment was vacated the marks in question to the bathroom floor were all in a 2-inch radius, I guess since technically they had space between them, they could be construed as several spots, but it seems like a bit of an overstatementI do apologize for the two bags of trash that were left behind, I wasn't there to oversee it and I'm sure whatever charges those would have incurred would certainly have been worth mentioningThe heater in the bathroom rusting is easily solved with lime away and in the calamity of moving I did not get the chance to apply it, however, replacing the entire unit for what a scrub and thin layer of generic white paint could have solved, seems like a completely valid way to handle the situationI know light bulbs are expensive these days and I meant to get them replaced but I had forgotten, another point worth mentioning it seemsGoing forward with new tenants, I would highly suggest doing non Tuscan lighting, white light tends to give a room a more clean and uplifting feeling, and it tends to be more energy efficient as wellI had cleaned the refrigerator several times through my occupancy but I left a month prior and did not get the chance againThat being said, replacing the entire unit seems like a bit of overkillI appreciate that we weren't charged for a full fridge over that, howeverThe dishwasher was complained about several times and never actually fixed, I did more hand washing of the dishes just to save time then actually loading the dishwasherThe same applies for the air conditioner, which during record heat was also reported more than once, and yet, it only got sprayed out and was left thereWe had to buy an air conditioner to keep the house at a reasonable temperature because the fix that was put in place only made the air conditioner start spraying dust, dirt and roofing material into the living roomWhich, if we're going to talk about conditions, having contractors work on a roof is all fine and well, however, them leaving nails, roof shrapnel and building materials strewn all over the balcony and field below was greatly unsatisfactory Having the washer and dryers still be paid for when they were reported to be tampered with wasn't fantastic eitherI had to put makeshift signs up to warn other tenants so that they didn't waste their time or money drying clothes inefficientlyAs for the charges, it what you're quoting, but was the amount quoted to [redacted] before he talked them down to 1500, which, as a collection agency would be highly unusualWhen a debt is taken by a collection agency, it's essentially a bought deal to save the company using the collection agency moneyThis would be the first time I have ever heard of a collection agency charging more than the original total price bought off the company they took it fromAnd in closing, I don't ask for a lot, the contact numbers left and the addresses left to be contacted with, even prior ones, were all up to date and had not changed in yearsNow, if we'd like to say that the post office failed to deliver to three different parties in a timely fashion to reliable addresses, I'd say when letters came back undelivered, that cell phones, being the main medium for communication would have been a viable venue as well, or email perhaps And for a company that is trying to make itself seem official in a public venue, taking a few seconds to look up slander would have been helpfulIn this case, were it actually a lie or misleading to besmirch the company's name, it would have been libelSlander is spoken, and the only people spoken to audibly about this issue were those directly involvedOn top of that, there are several google reviews and other review sites quoting very similar things, I chose to go about this through a business set up specifically for this purpose, I didn't go on social media and blast your name, nor do I intend to, I merely wished to contest the charges as overkill and to have the part of the portion refunded as the initial numbers did not match upI do await your response as I did appreciate the comprehensive breakdown of the chargesI implore you one last time to retract some of the charges given so that I can make peace with this as watching my very close people within my inner circle suffer financial turmoil with no warning did not set well with me Regards, [redacted]