These signs are similar to the ones on the street that say "No parking here to corner" The signs in question are posted at either end of the stalls and indicate that the stalls between the signs are for those taking the DMV driving test However I can see this customer's point and have recommended to the owners for clearer signs or ground stencils I am willing to void the issued citation if the customer can provide the citation number.In regard to the employee not there to warn her when she parked The employee patrols the entire lot of some + stalls thus has to rove around the whole property patrolling For this reason they would not be stationary in one place and able to warn everyone who parks there at all timeMahalo
Revdex.com:
Thank you Revdex.com for your immediate assistance in resolving my complaintI have never done anything like this before, but could not let this situation continue! I am so glad I enlisted your assistanceI now expect the corrections will be made by Pro Park
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I am pleased to know that Pro Park's representative does recognize that the parking spaces are not marked properly and has made recommendations for improved signage and stenciling of the reserved spacesI look forward to seeing the changes implemented ASAP as I did not bring this complaint just for my benefit, but to correct a bad situation that surely has caught others unawareThese improvements will protect those spaces as intended while preventing *** *** customers from quite frankly being scammed. I included the citation number in my complaintIt is ***As per Pro Parks response, I assume I can now disregard the citation
Sincerely,
*** ***
Aloha *** I emailed you earlier asking for the link to this specific complaint, but I got an automatic response saying that your office is closed until January 2, I will respond to the complaint here We sell parking for vehicles. To tell whom paid for their
parking on a quarterly basis, we provide the hundred of parkers a hanging parking pass, which is good for the entire quarter of parking. These passes are used to identify vehicles that they have paid for their parking. It is the responsibility of the parker that is issued the pass to make sure the pass itself is clearly displayed on their vehicle, where it is visible from outside the vehicle, while the vehicle is parked in our parking lot We do not have an alternate system to identify vehicles that paid for parking on a quarterly basis. The parking lot in question has parking for hundreds of vehicles, for us to have a basystem in place to check if vehicles are paid for or not, is not economically possible. The time, labor costs and/or equipment costs it would take to check the parking lot of that size with an alternate system would be cost prohibitive. I am sure all the parkers would not want to pay more for their parking The hanging parking pass is what we provide to identify vehicles. This is an industry norm and done at most parking facilities. The parking pass is like an admission ticket to a concert or a theme park, if you lose your ticket , they will not have a basystem to check that you have a purchased a ticket, you will simply be refused entry or will have to purchase a replacement ticket. It is the responsibility of the customer that purchases the ticket to make sure he/she keeps it safe and presents it when necessary From reading the customers complaint, the root cause of this problem is the parking pass was stolen from the customer’s vehicle while it was at a car repair shop. The complaint should be against the car repair shop that the parking pass was stolen at and not the parking operator, whom provided the parking pass. So if gas from the customer’s gas tank was stolen at the repair shop, would the customer blame *** or *** and expect that the gas be replaced by the service station it was purchased at? Thank you very much for your time and attention to this matter Mahalo, Kel K*** Senior Area Manager PROPARK, INCAmana Street, 3rd Floor Honolulu, Hawaii Ph: (*** *** Fax: (*** ***
Complaint: ***I am rejecting this response because:
COMPLAINT IS NOT ADDRESSSED
LOCATION: PROPARK, *** ***
DISCLOSURE TO CONFIDENTIAL INFO (BREECH OF INFO)
MANAGER OF *** *** REQUESTED TO BE EMAILED INFORMATION (CONFIDENTIAL)
(CAR INFO - CARS THAT DO NOT PAY FOR PARKING)
THEN TURNS AROUND AND DISCLOSES THE INFO
MANAGER OF *** *** IS CLAIMING HARRASSMENT
NEED ANOTHER WAY TO MAKE PAYMENT
POSSIBLE TO MAIL IN OR GO DOWN TO MAIN OFFICE TO PAY AND PIMONTHLY HANG TAG
Sincerely,*** ***
Complaint: ***
I am rejecting this response because:first of all, a tracking system is needed and makes more financial sense with an increasing number of clientele Even as a nonprofit, I had to implement a tracking system using barcode stickers, and it’s simple.Without any tracking and any security system in the lot, this company gives an impression that all they care about is making money out of captive users, while users have no place to seek resolutions for all kinds of bad experiences; me with a fender bender on my new car yrs ago, a number of people I know whose safety inspection sticker and paints got scratched off...Lastly but not one bit leastly, the manager was incredibly rude on the phone I have been a customer for years And the very first response out of his mouth was, “lady, that’s not my problem.” If that’s how this manager communicates with customers, that should be the company’s problem, before he offends one too many
Sincerely,
*** ***
ProPark does raise and lower rates at this location depending on the demand for parking.I would like to apologize if the parker felt she was lead to believe a portion of the revenue would be donated ProPark has never and would never instruct any of our employees to do any such thing.Mahalo
I apologize for the lateness in responding to this, but I had a hard time finding out where to send this.This is the answer to the complaint according to Roxsand, the complaint was made against.On 12/19, both Roxsand and Tim were at **. Roxsand was coming on to her shift and Tim was...
getting off. Tim was leaving and seen the complainant speeding down the ramp and go through the entrance side where it says "monthly parkers only". The other entrance we have a sign that says "public parkers" where you enter and pull a ticket. The complainant chose to speed through the monthly parking side. At that point, Tim stopped him and called Roxsand. The complainant gave a couple different stories saying that he was picking someone up by the elevator and then changed and said he was turning around because he had to pick someone up on the outside. He demanded a ticket and was told by the manager that he would have to pay for a lost ticket because he did not get a ticket. This would have been the same result, had he pulled up to the booth without a ticket. We have signs posted directing and informing customers which entrance to use.
These signs are similar to the ones on the street that say "No parking here to corner" The signs in question are posted at either end of the stalls and indicate that the stalls between the signs are for those taking the DMV driving test. However I can see this customer's point and have...
recommended to the owners for clearer signs or ground stencils. I am willing to void the issued citation if the customer can provide the citation number.In regard to the employee not there to warn her when she parked. The employee patrols the entire lot of some 300 + stalls thus has to rove around the whole property patrolling. For this reason they would not be stationary in one place and able to warn everyone who parks there at all time. Mahalo
Complaint: [redacted]
I am rejecting this response because:
A simple policy change to a 15 minute Grace period, like competing companies have and more professional courtesy will result in this not happening again.
Sincerely,
[redacted]
I am not sure what confidential information or what harassment is being described. The complainant also does not specify what location this is for. Without further information, I can not really assist her. Monthly parking sales held at our satellite offices must be purchased from...
there. If my Employee or Manager is doing something wrong then I would like to know more specifics. Regarding the payment for monthly parking, it does not have to be done by the specific person who is purchasing the pass if they feel uncomfortable. If another person from their office is making payment, we would accept a check brought in by that person for another and issue the pass out.
These signs are similar to the ones on the street that say "No parking here to corner" The signs in question are posted at either end of the stalls and indicate that the stalls between the signs are for those taking the DMV driving test However I can see this customer's point and have recommended to the owners for clearer signs or ground stencils I am willing to void the issued citation if the customer can provide the citation number.In regard to the employee not there to warn her when she parked The employee patrols the entire lot of some + stalls thus has to rove around the whole property patrolling For this reason they would not be stationary in one place and able to warn everyone who parks there at all timeMahalo
Revdex.com:
Thank you Revdex.com for your immediate assistance in resolving my complaintI have never done anything like this before, but could not let this situation continue! I am so glad I enlisted your assistanceI now expect the corrections will be made by Pro Park
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I am pleased to know that Pro Park's representative does recognize that the parking spaces are not marked properly and has made recommendations for improved signage and stenciling of the reserved spacesI look forward to seeing the changes implemented ASAP as I did not bring this complaint just for my benefit, but to correct a bad situation that surely has caught others unawareThese improvements will protect those spaces as intended while preventing *** *** customers from quite frankly being scammed. I included the citation number in my complaintIt is ***As per Pro Parks response, I assume I can now disregard the citation
Sincerely,
*** ***
Aloha *** I emailed you earlier asking for the link to this specific complaint, but I got an automatic response saying that your office is closed until January 2, I will respond to the complaint here We sell parking for vehicles. To tell whom paid for their
parking on a quarterly basis, we provide the hundred of parkers a hanging parking pass, which is good for the entire quarter of parking. These passes are used to identify vehicles that they have paid for their parking. It is the responsibility of the parker that is issued the pass to make sure the pass itself is clearly displayed on their vehicle, where it is visible from outside the vehicle, while the vehicle is parked in our parking lot We do not have an alternate system to identify vehicles that paid for parking on a quarterly basis. The parking lot in question has parking for hundreds of vehicles, for us to have a basystem in place to check if vehicles are paid for or not, is not economically possible. The time, labor costs and/or equipment costs it would take to check the parking lot of that size with an alternate system would be cost prohibitive. I am sure all the parkers would not want to pay more for their parking The hanging parking pass is what we provide to identify vehicles. This is an industry norm and done at most parking facilities. The parking pass is like an admission ticket to a concert or a theme park, if you lose your ticket , they will not have a basystem to check that you have a purchased a ticket, you will simply be refused entry or will have to purchase a replacement ticket. It is the responsibility of the customer that purchases the ticket to make sure he/she keeps it safe and presents it when necessary From reading the customers complaint, the root cause of this problem is the parking pass was stolen from the customer’s vehicle while it was at a car repair shop. The complaint should be against the car repair shop that the parking pass was stolen at and not the parking operator, whom provided the parking pass. So if gas from the customer’s gas tank was stolen at the repair shop, would the customer blame *** or *** and expect that the gas be replaced by the service station it was purchased at? Thank you very much for your time and attention to this matter Mahalo, Kel K*** Senior Area Manager PROPARK, INCAmana Street, 3rd Floor Honolulu, Hawaii Ph: (*** *** Fax: (*** ***
Complaint: ***I am rejecting this response because:
COMPLAINT IS NOT ADDRESSSED
LOCATION: PROPARK, *** ***
DISCLOSURE TO CONFIDENTIAL INFO (BREECH OF INFO)
MANAGER OF *** *** REQUESTED TO BE EMAILED INFORMATION (CONFIDENTIAL)
(CAR INFO - CARS THAT DO NOT PAY FOR PARKING)
THEN TURNS AROUND AND DISCLOSES THE INFO
MANAGER OF *** *** IS CLAIMING HARRASSMENT
NEED ANOTHER WAY TO MAKE PAYMENT
POSSIBLE TO MAIL IN OR GO DOWN TO MAIN OFFICE TO PAY AND PIMONTHLY HANG TAG
Sincerely,*** ***
Complaint: ***
I am rejecting this response because:first of all, a tracking system is needed and makes more financial sense with an increasing number of clientele Even as a nonprofit, I had to implement a tracking system using barcode stickers, and it’s simple.Without any tracking and any security system in the lot, this company gives an impression that all they care about is making money out of captive users, while users have no place to seek resolutions for all kinds of bad experiences; me with a fender bender on my new car yrs ago, a number of people I know whose safety inspection sticker and paints got scratched off...Lastly but not one bit leastly, the manager was incredibly rude on the phone I have been a customer for years And the very first response out of his mouth was, “lady, that’s not my problem.” If that’s how this manager communicates with customers, that should be the company’s problem, before he offends one too many
Sincerely,
*** ***
ProPark does raise and lower rates at this location depending on the demand for parking.I would like to apologize if the parker felt she was lead to believe a portion of the revenue would be donated ProPark has never and would never instruct any of our employees to do any such thing.Mahalo
I apologize for the lateness in responding to this, but I had a hard time finding out where to send this.This is the answer to the complaint according to Roxsand, the complaint was made against.On 12/19, both Roxsand and Tim were at **. Roxsand was coming on to her shift and Tim was...
getting off. Tim was leaving and seen the complainant speeding down the ramp and go through the entrance side where it says "monthly parkers only". The other entrance we have a sign that says "public parkers" where you enter and pull a ticket. The complainant chose to speed through the monthly parking side. At that point, Tim stopped him and called Roxsand. The complainant gave a couple different stories saying that he was picking someone up by the elevator and then changed and said he was turning around because he had to pick someone up on the outside. He demanded a ticket and was told by the manager that he would have to pay for a lost ticket because he did not get a ticket. This would have been the same result, had he pulled up to the booth without a ticket. We have signs posted directing and informing customers which entrance to use.
These signs are similar to the ones on the street that say "No parking here to corner" The signs in question are posted at either end of the stalls and indicate that the stalls between the signs are for those taking the DMV driving test. However I can see this customer's point and have...
recommended to the owners for clearer signs or ground stencils. I am willing to void the issued citation if the customer can provide the citation number.In regard to the employee not there to warn her when she parked. The employee patrols the entire lot of some 300 + stalls thus has to rove around the whole property patrolling. For this reason they would not be stationary in one place and able to warn everyone who parks there at all time. Mahalo
Resolution should include a written apology to me as well as a refund of the inflated charges.
Complaint: [redacted]
I am rejecting this response because:
A simple policy change to a 15 minute Grace period, like competing companies have and more professional courtesy will result in this not happening again.
Sincerely,
[redacted]
I am not sure what confidential information or what harassment is being described. The complainant also does not specify what location this is for. Without further information, I can not really assist her. Monthly parking sales held at our satellite offices must be purchased from...
there. If my Employee or Manager is doing something wrong then I would like to know more specifics. Regarding the payment for monthly parking, it does not have to be done by the specific person who is purchasing the pass if they feel uncomfortable. If another person from their office is making payment, we would accept a check brought in by that person for another and issue the pass out.