McCaulley Heating & Cooling

I sincerely apologize for your unpleasant experience at our hotel.? Yes, our name has changed from Caribbean Cove Hotel & Conference Center to Rode-way Inn, with that being said the actual facility itself has not changed, just the name.? As far as the outside condition of the facility, the maintenance and upkeep is being handled by our grounds keeper on a daily basis.? The comment made "entering the building was like entering an abandoned construction zone" is not an accurate statement.? The portion of our facility where actual construction is being done is in our Water park which is behind? locked doors not accessible by the public (guests).? To address the complaints about housekeeping not being available or not having housekeeping service is also not an accurate statement.? Our procedure for housekeeping servicing a room is as follows.? If there is a Do not Disturb sign on the door, they will not enter the room.? If there is luggage or any personal items of guest left on the bed, housekeeping will not touch the bed or remove any items from the bed.? Therefore, housekeeping will remove trash, clean the bathroom and clean the floor, and leave clean towels.? If guest need any other services or assistance you can simply call to the front desk or stop by the front desk and we will be happy to assist.? The manager I think you were referring to, is not a manager but the Sales/Marketing Director who's schedule is Monday? thru Friday am to 4:pm, so it is possible that she was not available or? onsite at the time of your request.? But as far as the Front Desk Manager,? you could have spoken with at any time by simply going to the front desk.? ? Also the breakfast provided with your stay was prepared that morning and was available from am until am and not left over food, it was prepared fresh specifically for your Family reunion.? Last but not least hospitality rooms were provided for your family as well as the other group at our facility.? ? Once again I would like to apologize for your experience at our facility? Anthony S***? Front Desk Manager Caribbean Cove Hotel and Conference Center Depauw BlvdIndianapolis, IN anthony.s@caribbeancovehotel.com

I sincerely apologize for your unpleasant experience at our hotel. Yes, our name has changed from Caribbean Cove Hotel & Conference Center to Rode-way Inn, with that being said the actual facility itself has not changed, just the name. As far as the outside condition of the facility,
the maintenance and upkeep is being handled by our grounds keeper on a daily basis. The comment made "entering the building was like entering an abandoned construction zone" is not an accurate statement. The portion of our facility where actual construction is being done is in our Water park which is behind locked doors not accessible by the public (guests). To address the complaints about housekeeping not being available or not having housekeeping service is also not an accurate statement. Our procedure for housekeeping servicing a room is as follows. If there is a Do not Disturb sign on the door, they will not enter the room. If there is luggage or any personal items of guest left on the bed, housekeeping will not touch the bed or remove any items from the bed. Therefore, housekeeping will remove trash, clean the bathroom and clean the floor, and leave clean towels. If guest need any other services or assistance you can simply call to the front desk or stop by the front desk and we will be happy to assist. The manager I think you were referring to, is not a manager but the Sales/Marketing Director who's schedule is Monday thru Friday am to 4:pm, so it is possible that she was not available or onsite at the time of your request. But as far as the Front Desk Manager, you could have spoken with at any time by simply going to the front desk. Also the breakfast provided with your stay was prepared that morning and was available from am until am and not left over food, it was prepared fresh specifically for your Family reunion. Last but not least hospitality rooms were provided for your family as well as the other group at our facility. Once again I would like to apologize for your experience at our facility Anthony S*** Front Desk Manager Caribbean Cove Hotel and Conference Center Depauw BlvdIndianapolis, IN anthony.s@caribbeancovehotel.com

I sincerely apologize for your unpleasant experience at our hotel.? Yes, our name has changed from Caribbean Cove Hotel & Conference Center to Rode-way Inn, with that being said the actual facility itself has not changed, just the name.? As far as the outside condition of the facility,
the maintenance and upkeep is being handled by our grounds keeper on a daily basis.? The comment made "entering the building was like entering an abandoned construction zone" is not an accurate statement.? The portion of our facility where actual construction is being done is in our Water park which is behind? locked doors not accessible by the public (guests).? To address the complaints about housekeeping not being available or not having housekeeping service is also not an accurate statement.? Our procedure for housekeeping servicing a room is as follows.? If there is a Do not Disturb sign on the door, they will not enter the room.? If there is luggage or any personal items of guest left on the bed, housekeeping will not touch the bed or remove any items from the bed.? Therefore, housekeeping will remove trash, clean the bathroom and clean the floor, and leave clean towels.? If guest need any other services or assistance you can simply call to the front desk or stop by the front desk and we will be happy to assist.? The manager I think you were referring to, is not a manager but the Sales/Marketing Director who's schedule is Monday? thru Friday am to 4:pm, so it is possible that she was not available or? onsite at the time of your request.? But as far as the Front Desk Manager,? you could have spoken with at any time by simply going to the front desk.? ? Also the breakfast provided with your stay was prepared that morning and was available from am until am and not left over food, it was prepared fresh specifically for your Family reunion.? Last but not least hospitality rooms were provided for your family as well as the other group at our facility.? ? Once again I would like to apologize for your experience at our facility? Anthony S***? Front Desk Manager Caribbean Cove Hotel and Conference Center Depauw BlvdIndianapolis, IN anthony.s@caribbeancovehotel.com