McClain Creations

First and Foremost the ONLY truth to her letter is the fact that yes our designer did misread theorder and used 2015's on the cupcakes instead of grad capsWe felt very badly that she wasunhappy with her cupcakes and did try to fix the situation at that time but she was very upset statingthat they were not even [redacted] quality and wanted a refund, and because our shop was full ofclients she made sure to say she didn't just want something for nothingWhich we have names andnumbers of those customers, which we have spoke to and confirmed their opinion that we could nothave done anythg else and we were not rude to her at allWhy would we ever be rude like shestates to any client, we pride ourselves and have for many years on our customer service and woulddo anything we could to help a client.She stated to us that she did not want something for free when in fact that is exactly what shewantedwe offered to give her a full refund that same day and that is when she stormed out and saidNO, I wil just never come backAfter she left the shop I did call her twice because we were sotaken back by her action and quite honestly have not had to deal with this beforeWhen we spoketo her on the phone I offered several times to refund her in full and she said she would appreciatehalf and that is what we did, actually $We mailed a check to her for that amount and evenspoke to her again apologizing and she stated then that everyone loved the cupcakes and they weredelicious so we thought that the problem was solved and felt it fair to both partiesAfter we thought it was all settled we heard from a client of Ms [redacted] 's hairdresser that shewas talking awful about us and told a far different story to this person and then that person repeatedit that is slanderWe strive always to make every client happy and really felt from the bottom ofour heart that we had done all we could do, we were not going to just give her cupcakes for freeand refund her the total amountThe whole situation is dishearting as a small business it is clientslike this that makes it so hard to own a small businessThis is clearly a client wanting a productand wanting it for freeShe mentioned that all of our cakes are fondant and "high class" and yes we do lots and lots ofspeciality cakes but that is not what she ordered this client order plain cupcakes each one smoothedwith N's on them and grad cap(which we did 2015)She is acting like she paid some crazy amountand she paid a servingWe truly feel like this is a case of a customer trying to just getsomething for free, even after all of her lies and after we heard about the hairdresser repeating thelies she was saying I texted her and said that she obviously needed the other 60$ and we would be atour shop until 9pm that night to come and pick it up we would have it ready, told her she didnt evenhave to get out of her car if she pulled through the drive thru since it was after hours we would justhand it to her and it would be done because I wanted the lies to stop her reply was NO you candeliver it Really?? Why would we ever do thatWe informed her that if it was not picked up by9pm that night that we were done with this issue and if we continued to hear the lies she was sayingand the slanderous things about our business that we would notify our attorney, which we have doneas wellWe feel we went above and beyond even knowing that the stories she was telling were not the truth.She she ordered the cupcakes, she consumed the cupcakes everyone enjoyed them, and has nowonly paid $for them so I feel if this situation is unfair to anyone it is the business owner.We have handled this the absolute best way possible and will not give Ms [redacted] another dimeand will make sure we will not take any other orders form her in the futureWe will also handle theslander issue in the manner the attorney thinks is necessary if her continued bad mouthing us withlies continuesThank you so much for your time and hope you can understand our situation

the response McClain Creations stated is wrong I have not cashed the first check of $as this is not about money in the end I was treated horribly and I am still being told I am going to be sued for slander It's NOT slander when you show one person a picture of the cupcakes I was given and tell her what I ordered McClain Creations stated in their response I was offered full refund in the business and I said no I will not returned and stormed out First off as stated in my original complaint which is 100% true that I was offered half a refund by a young man working which I was fine with but when I returned from getting my card from my car [redacted] McClain had come to the front of the business and said no refund that I called and changed my order I was told no refund and she stated 2x what do you want me to do That is when I left crying not storming outI don't want any money from McClain Creations at this time as again this is not about money it's principle I left the business after being told no refund and I was fine with that [redacted] McClain called me 2x on her own and first offered half a refund and then a whole refund the second time I think [redacted] McClain is very busy and can't keep things straight I did several times state I don't want something for nothing because she speaks to you as if you are a low life and you are out for money I NEVER ONCE asked for a refund The young man working her business offered half a refund which I was fine with Then [redacted] McClain started with the whole no refund as you changed your order No customer should ever be treated as I was Not only was my order messed up but she had me upset crying and speaking to me as if I screwed up and felt stupid in front of the other customers in the building Then she calls me 2x and I have to call her back to get her to stop calling me I offered to take half refund and she insisted on full refund due to the treatment I was given If this wasn't true why would [redacted] McClain offer for me to get the other half of my refund but must do it within 1/hours before they close.At this time I just want an apology from [redacted] McClain for messing up the cupcakes as mistakes happen and any human being would understand I want an apology for speaking to me as if I am trying to get something out of her when she is the one who offered the full refund after calling me 2x I don't want any money I want an apology for all the problems I have been through I have NEVER spoken slander but shown a picture of the cupcakes I was given and that is freedom of speech as I pictures speak no lies

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

the response McClain Creations stated is wrong I have not cashed the first check of $as this is not about money in the end I was treated horribly and I am still being told I am going to be sued for slander It's NOT slander when you show one person a picture of the cupcakes I was given and tell her what I ordered
McClain Creations stated in their response I was offered full refund in the business and I said no I will not returned and stormed out First off as stated in my original complaint which is 100% true that I was offered half a refund by a young man working which I was fine with but when I returned from getting my card from my car *** McClain had come to the front of the business and said no refund that I called and changed my order I was told no refund and she stated 2x what do you want me to do That is when I left crying not storming out.
I don't want any money from McClain Creations at this time as again this is not about money it's principle I left the business after being told no refund and I was fine with that *** McClain called me 2x on her own and first offered half a refund and then a whole refund the second time I think *** McClain is very busy and can't keep things straight I did several times state I don't want something for nothing because she speaks to you as if you are a low life and you are out for money I NEVER ONCE asked for a refund The young man working her business offered half a refund which I was fine with Then *** McClain started with the whole no refund as you changed your order No customer should ever be treated as I was Not only was my order messed up but she had me upset crying and speaking to me as if I screwed up and felt stupid in front of the other customers in the building Then she calls me 2x and I have to call her back to get her to stop calling me I offered to take half refund and she insisted on full refund due to the treatment I was given If this wasn't true why would *** McClain offer for me to get the other half of my refund but must do it within 1/hours before they closeAt this time I just want an apology from *** McClain for messing up the cupcakes as mistakes happen and any human being would understand I want an apology for speaking to me as if I am trying to get something out of her when she is the one who offered the full refund after calling me 2x I don't want any money I want an apology for all the problems I have been through I have NEVER spoken slander but shown a picture of the cupcakes I was given and that is freedom of speech as I pictures speak no lies

First and Foremost the ONLY truth to her letter is the fact that yes our designer did misread theorder and used 2015's on the cupcakes instead of grad capsWe felt very badly that she wasunhappy with her cupcakes and did try to fix the situation at that time but she was very upset statingthat they
were not even *** quality and wanted a refund, and because our shop was full ofclients she made sure to say she didn't just want something for nothingWhich we have names andnumbers of those customers, which we have spoke to and confirmed their opinion that we could nothave done anythg else and we were not rude to her at allWhy would we ever be rude like shestates to any client, we pride ourselves and have for many years on our customer service and woulddo anything we could to help a client.She stated to us that she did not want something for free when in fact that is exactly what shewantedwe offered to give her a full refund that same day and that is when she stormed out and saidNO, I wil just never come backAfter she left the shop I did call her twice because we were sotaken back by her action and quite honestly have not had to deal with this beforeWhen we spoketo her on the phone I offered several times to refund her in full and she said she would appreciatehalf and that is what we did, actually $We mailed a check to her for that amount and evenspoke to her again apologizing and she stated then that everyone loved the cupcakes and they weredelicious so we thought that the problem was solved and felt it fair to both parties.After we thought it was all settled we heard from a client of Ms***'s hairdresser that shewas talking awful about us and told a far different story to this person and then that person repeatedit that is slanderWe strive always to make every client happy and really felt from the bottom ofour heart that we had done all we could do, we were not going to just give her cupcakes for freeand refund her the total amountThe whole situation is dishearting as a small business it is clientslike this that makes it so hard to own a small businessThis is clearly a client wanting a productand wanting it for free.She mentioned that all of our cakes are fondant and "high class" and yes we do lots and lots ofspeciality cakes but that is not what she ordered this client order plain cupcakes each one smoothedwith N's on them and grad cap(which we did 2015)She is acting like she paid some crazy amountand she paid a servingWe truly feel like this is a case of a customer trying to just getsomething for free, even after all of her lies and after we heard about the hairdresser repeating thelies she was saying I texted her and said that she obviously needed the other 60$ and we would be atour shop until 9pm that night to come and pick it up we would have it ready, told her she didnt evenhave to get out of her car if she pulled through the drive thru since it was after hours we would justhand it to her and it would be done because I wanted the lies to stop her reply was NO you candeliver it Really?? Why would we ever do thatWe informed her that if it was not picked up by9pm that night that we were done with this issue and if we continued to hear the lies she was sayingand the slanderous things about our business that we would notify our attorney, which we have doneas well.We feel we went above and beyond even knowing that the stories she was telling were not the truth.She she ordered the cupcakes, she consumed the cupcakes everyone enjoyed them, and has nowonly paid $for them so I feel if this situation is unfair to anyone it is the business owner.We have handled this the absolute best way possible and will not give Ms*** another dimeand will make sure we will not take any other orders form her in the futureWe will also handle theslander issue in the manner the attorney thinks is necessary if her continued bad mouthing us withlies continues.Thank you so much for your time and hope you can understand our situation

My name is *** McClain, Lead Decorator and Co-owner at McClain Creations Custom Cakes andCoffeeIn regard to our recent correspondence my wife *** and I would both like to once againextend our deepest and most sincere apologies to Mrs*** for my mistake on her June cupcakeorderWe have indeed created high end cakes in our career, but we also pride ourselves on workingwithin the budgets of our many varied and valued clientsWe worked from our licensed home kitchenfor twelve years before making the leap to full counter service storefront bakery and, unfortunately,were ill prepared to accommodate the multitude of cake orders our eager employees had taken in ourfirst few weeks of operationOn the week of Mrs***'s order I was in my twenty fifth or sixthstraight hour of cake decorating and obviously misread the order form for her cupcakesThere is noexcuse for decorating the customer order improperly and I am in no way attempting to justify mymistakeI would simply iike to recount the circumstances and state that while I strive to make each andevery cake perfect for every client regardless of cost, I am human and I do make mistakes for which my,fl wife *** and I are so sorryIt was never my intention to ruin Mrs***'s cupcakes, her p m ,or her day if that was indeed the caseIn fib our mission, and the primary reason we opened our shop,is to be a bright spot in the lives of our clients and customers and our communityWe look forward togetting to know our new customers by name and greeting those we already know with friendly smilesand great goodies when they come through our doorI do admit we've had a rocky start with our newventure but I am proud to say we have realized our limitations, trained employees to check availabilitybefore taking orders, and hired an additional decorator to ensure that this scenario never again playsout in our facilityOnce more I am so sorry to Mrs*** *** for the improper decoration onher cupcakes as well as the frustration that ensuedPlease feel free to cash the $check and acceptour deepest and most sincere apologies in this matter.Thank You,*** and *** McClain

the response McClain Creations stated is wrong.  I have not cashed the first check of $65.00 as this is not about money in the end.  I was treated horribly and I am still being told I am going to be sued for slander.  It's NOT slander when you show one person a picture of the cupcakes I was given and tell her what I ordered.  McClain Creations stated in their response I was offered full refund in the business and I said no I will not returned and stormed out.  First off as stated in my original complaint which is 100% true that I was offered half a refund by a young man working which I was fine with but when I returned from getting my card from my car [redacted] McClain had come to the front of the business and said no refund that I called and changed my order.  I was told no refund and she stated 2x what do you want me to do.  That is when I left crying not storming out. I don't want any money from McClain Creations at this time as again this is not about money it's principle.  I left the business after being told no refund and I was fine with that.  [redacted] McClain called me 2x on her own and first offered half a refund and then a whole refund the second time.  I think [redacted] McClain is very busy and can't keep things straight.  I did several times state I don't want something for nothing because she speaks to you as if you are a low life and you are out for money.  I NEVER ONCE asked for a refund.  The young man working her business offered half a refund which I was fine with.  Then [redacted] McClain started with the whole no refund as you changed your order.  No customer should ever be treated as I was.  Not only was my order messed up but she had me upset crying and speaking to me as if I screwed up and felt stupid in front of the other 2 customers in the building.  Then she calls me 2x and I have to call her back to get her to stop calling me.  I offered to take half refund and she insisted on full refund due to the treatment I was given.  If this wasn't true why would [redacted] McClain offer for me to get the other half of my refund but must do it within 1 1/2 hours before they close.At this time I just want an apology from [redacted] McClain for messing up the cupcakes as mistakes happen and any human being would understand.  I want an apology for speaking to me as if I am trying to get something out of her when she is the one who offered the full refund after calling me 2x.  I don't want any money I want an apology for all the problems I have been through.  I have NEVER spoken slander but shown a picture of the cupcakes I was given and that is freedom of speech as I pictures speak no lies.

First and Foremost the ONLY truth to her letter is the fact that yes our designer did misread theorder and used 2015's on the cupcakes instead of grad caps. We felt very badly that she wasunhappy with her cupcakes and did try to fix the situation at that time but she was very upset...

statingthat they were not even [redacted] quality and wanted a refund, and because our shop was full ofclients she made sure to say she didn't just want something for nothing. Which we have names andnumbers of those customers, which we have spoke to and confirmed their opinion that we could nothave done anythg else and we were not rude to her at all. Why would we ever be rude like shestates to any client, we pride ourselves and have for many years on our customer service and woulddo anything we could to help a client.She stated to us that she did not want something for free when in fact that is exactly what shewanted. we offered to give her a full refund that same day and that is when she stormed out and saidNO, I wil just never come back. After she left the shop I did call her twice because we were sotaken back by her action and quite honestly have not had to deal with this before. When we spoketo her on the phone I offered several times to refund her in full and she said she would appreciatehalf and that is what we did, actually $65.00. We mailed a check to her for that amount and evenspoke to her again apologizing and she stated then that everyone loved the cupcakes and they weredelicious so we thought that the problem was solved and felt it fair to both parties.
After we thought it was all settled we heard from a client of Ms. [redacted]'s hairdresser that shewas talking awful about us and told a far different story to this person and then that person repeatedit .... that is slander. We strive always to make every client happy and really felt from the bottom ofour heart that we had done all we could do, we were not going to just give her 100 cupcakes for freeand refund her the total amount. The whole situation is dishearting as a small business it is clientslike this that makes it so hard to own a small business. This is clearly a client wanting a productand wanting it for free.
She mentioned that all of our cakes are fondant and "high class" and yes we do lots and lots ofspeciality cakes but that is not what she ordered this client order plain cupcakes each one smoothedwith N's on them and grad cap(which we did 2015). She is acting like she paid some crazy amountand she paid 1.25 a serving. We truly feel like this is a case of a customer trying to just getsomething for free, even after all of her lies and after we heard about the hairdresser repeating thelies she was saying I texted her and said that she obviously needed the other 60$ and we would be atour shop until 9pm that night to come and pick it up we would have it ready, told her she didnt evenhave to get out of her car if she pulled through the drive thru since it was after hours we would justhand it to her and it would be done because I wanted the lies to stop her reply was NO you candeliver it ...... Really?? Why would we ever do that. We informed her that if it was not picked up by9pm that night that we were done with this issue and if we continued to hear the lies she was sayingand the slanderous things about our business that we would notify our attorney, which we have doneas well.
We feel we went above and beyond even knowing that the stories she was telling were not the truth.She she ordered the cupcakes, she consumed the cupcakes everyone enjoyed them, and has nowonly paid $60.00 for them so I feel if this situation is unfair to anyone it is the business owner.We have handled this the absolute best way possible and will not give Ms. [redacted] another dimeand will make sure we will not take any other orders form her in the future. We will also handle theslander issue in the manner the attorney thinks is necessary if her continued bad mouthing us withlies continues.
Thank you so much for your time and hope you can understand our situation.