McClure Trapping

Revdex.com: I still would like to know the property preservation companyIt is apparent, when looking up the property that was foreclosed on, the shed was clearly not on the bank's propertyI understand mistakes happen and wrong thefts occurI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We would like to respond to the complaint, but need a few more detailsThe name of the agent and office that handled your listing and property addressThank you!Tell us why here

From: Long & Foster Property Management To: [redacted] , The Revdex.com SUBJECT: COMPLAINT # [redacted] Dear [redacted] , Long & Foster received the above-reference customer complaint and appreciates the opportunity to respondWe are deeply regretful for the comments expressed by the customerThis is a dispute about a security deposit refund which was processed and the dispute was resolvedLong & Foster values every client’s opinion, but unfortunately there will be times where there will be differences and a meeting of the minds cannot be reachedNo further comments will be made

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please follow up with details on how best to acquire the $offered.Thank you for the response Regards, [redacted]

I am sorry [redacted] does not accept our response, but we continue to stand by our response and wish him the best

From: Long & Foster Property Management To: [redacted] , The Revdex.com SUBJECT: COMPLAINT # [redacted] Dear [redacted] , Long & Foster received the above-reference customer complaint and appreciates the opportunity to respondWe are deeply regretful for the comments expressed by the customer and have immediately resolved the issueNo further comments will be made

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were not told this informationWe were told that the owner handed the paperwork to the wrong person and we're given the run around after that Not satisfied with their response Regards, [redacted]

It is alway Long & Foster's goal to provide the best possible service At the time the application was submitted, the prospective tenants were told the owner was going to take time to make a decisionWe apologize for the delay and will be refunding the application fee to the address listed in your complaint Thank you for your feedback and hope to be of service to you in the future

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Regarding complaint ID [redacted] , The Long & Foster Home Warranty is administered by a third party and we have contacted the provider to resolve this situation They have responded directly to the customer and have agreed to the requested resolution The customer will no longer be required to pay the additional amounts owed as we have adjusted due to our delay in providing service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Hello, thank you for the reply I called the Long and Foster HQ office on 7/21/and I explained my concerns with L&F's selling process and asked for the CEO's email address I was provided the email address of an assistant (initials C.R.) who would forward the email to the CEO I sent a detailed email on the morning of 7/ I followwith a phone call on 7/to make sure the email was received I would like a reply to the 7/email to the Long and Foster CEOIf a phone call or meeting would be better for the Company, I'd be happy to discuss my concerns Regards, [redacted]

Response of Long & Foster and Susan H [redacted] and Mindy B [redacted] regarding Revdex.com complaint by Steven Dowell and Liang Li (jointly as the “Prospective Tenants”) The property located at [redacted] ***, Alexandria VA [redacted] (“Property”) was first shown to the Prospective Tenants by [redacted] of [redacted] Realty, on Saturday, February at 3:03pm [redacted] called Susan H [redacted] (Susan H [redacted] and Mindy B [redacted] comprise The Susan and Mindy Team of Long & Foster and had co-listed the Property) at 6:pm that same evening to float the idea of a lease/purchase arrangement for his tenant clients He and MsH [redacted] talked for a few minutes, she told him to send her a proposal, which was received on 2/at 10:am, in the form of an email The e-mail from [redacted] contained a rental application on behalf of his clients, indicating they were interested in working out an option for purchase sometime in the futureThere were no supporting documents such as Leave and Earning Statement (“LES”), copies of identification or copy of military orders accompanying the application, nor were any checks submitted MsB [redacted] left a phone message shortly thereafter for the condo owners to let them know we had an inquiry about a potential lease purchase offerOn Tuesday, 2/9, at 5:pm, we received another email from [redacted] ***, asking if we had heard anything At that point, we had not heard back from the owners, but did hear from them within the next half hour On Tuesday, 2/at 6:pm, MsH [redacted] responded to [redacted] that we had talked to the wife, but her husband was out and she would need to talk to him so they would get back in touch the following day At that point we were discussing not only the purchase option, but the lease termsOn Wednesday, 2/10, at 9:am, Susan emailed the agent with the response from the ownersWithin minutes, [redacted] responded the sales price was unacceptable to his clients, the Prospective Tenants, but they would like to move forward on the lease On Wednesday 2/at 4:pm MsB [redacted] received a voice message from the prospective tenant indicating (MsB [redacted] did not request the Prospective Tenants to contact her directly) In the message he stated the application had been done per his agent and that he was told by his agent he “needed to come by with his payment and sign the lease.” MsB [redacted] , concerned that the Prospective Tenants were not aware that there were several additional steps required, told [redacted] that his application could not be processed without the application fee, first month’s rent and supporting documentation [redacted] told her he wanted to move in by the weekend; Mindy explained that his application first had to be sent to the Leasing Services Department of Long & Foster to be processed, and after it was processed, the owners then had to approve the application Once that was done, then we would proceed to preparing and signing the leaseShe also explained that the condominium association restricted move in times and if the lease was signed, he would have to contact their representatives to schedule a modate and timeShe further explained what checks he needed to provide; he wanted to pay by cash, but was told he would need to provide a personal, bank check, or money order On Thursday, Feb at 1:28, [redacted] texted Mindy that he had just dropped off checks at our office and still hoped to moover the weekend Mindy replied that she would try to get the application processed as soon as possible BUT he still needed to provide a copy of his LES, his orders and copies of their driver’s licenses She stressed again that his application must be processed before anything else could be done and we could not send it for processing without supporting documentation(Screensaver of text correspondence is attached) At no time were the Prospective Tenants told that they have been successful in their attempt to lease the Property To the contrary, they were explicitly told, both verbally and in writing, that they still had to clear the application process In fact, the application specifically provides, among other things, that the applicant understands and agrees that: This Application, each occupant and each pet are subject to acceptance and approval by Landlord Listing Broker is obligated to present all Applications to Landlord until a lease is signed Landlord and Listing Broker may rescind acceptance and resume marketing the Premises at any time until a lease is signed Proof of current income is requiredFor example: aLatest Pay Statements/Stubs bLast years’ Form W-for hourly or weekly pay persons cLast years’ Form and Schedule C (if applicable) of self-employed or persons with tip income dCopy of LES and orders for military On February 11, at 2:pm, all supporting documents had finally been delivered to the office and were given to Randa Morrison in our office, who forwarded them on to Long & Foster Leasing Services Department On February 11, at 3:pm, Susan received a call from an agent representing potential buyers who were interested in making an offer to purchase the Property It is worth noting that the Property was listed for sale or rent at this time and no lease or prior purchase agreements had been signed by the owners of the Property Mindy called the owners and notified them of the interest in the purchase of the Property On February 11, at 4:pm, when it looked as if the potential purchase of the Property was a possibility (but not definite, as the owners wished to have the evening to discuss their decision), Long & Foster was told to hold-off on processing the application given the potential interest in a purchase This was specifically done to avoid any unnecessary expense for the rental application if the Property was to be soldIn fact, the Prospective Tenant’s processing checks and application had already been sent to Leasing Services, but were never deposited given the developments after the application was made At 9:am on February 12, Friday morning, the owners indicated that they would accept the offer that had been discussedBy that afternoon, the written offer was received and the owners indicated they were agreeable Shortly after that at 5:pm, MsH [redacted] called [redacted] to let him know the owners had decided to accept an offer for sale and were withdrawing the unit for rental Conclusion: In their complaint, the Prospective Tenants take the position that since they provided checks relating to the rental, that they had been awarded the rental This position is contrary to what was explicitly and repeatedly told to them verbally and in writing At no time were they led to believe that the transaction was completedThis is most clear in that a lease was never presented or executed By way of background, the checks were supplied at the time of application so that there was no delay in the event that the rental application is accepted This was especially true given [redacted] ’s request for urgency Further, in keeping with Long & Foster’s duties to its own landlord client(s), providing the checks at that stage assists in confirming the ability of prospective tenants to pay the first month’s rent before processing a rental application The check for the first month’s rent and (if applicable) the security deposit is NOT deposited until and unless a lease is executed This was clearly communicated to the Prospective Tenants as well The timeline supplied above makes it clear that at no time were Long & Foster and its licensees allowing two deals to occur at the same time However, to the extent it had, it would be well within Long & Foster’s ethical obligations to do so Long & Foster has a statutory duty to serve the interests of its clients It is not uncommon for multiple offers to be made on a property and Long & Foster, as a real estate broker, would be remiss (and ethically culpable) if it did not allow its clients to consider all offersIn this case, the Property was not subject to a lease or agreement of sale at the time the offer to purchase was presented The Property was listed for both sale or lease and the Prospective Tenants should have realized that until they had signed a lease for the Property, they were subject to being outbid by other potential offers Long & Foster sent back the checks for the processing fee and the first month’s rent to [redacted] *** Accordingly, the cost to cancel the checks was unnecessary However, in an effort to resolve this matter, Long & Foster is willing to pay the sum of $in consideration for a full release of any additional liability

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Long & Foster refuses to engage in mediation, as per the terms of our contract dated February Regards, [redacted]

From: Long & Foster Property Management To: Kenneth Perryman, The Revdex.com SUBJECT: COMPLAINT # [redacted] Dear [redacted] , Long & Foster received the above-reference customer complaint and appreciates the opportunity to respondWe are deeply regretful for the comments expressed by the customerAs with every client, the management division strives to meet the needs of the clientsLong & Foster values every client’s opinion, but unfortunately there will be times where there will be differences and an agreement cannot be reachedNo further comments will be made

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Long & Foster Insurance worked with the insurance company’s underwriter and marketing representative to get the requested car removal completed back to the dateAt this time we have received confirmation that the policy change is happening and are waiting for the process to be completed
We reached out to the insured to provide this information and continue to reach out with updates

*** *** has been refunded the fees she paid and Long & Foster considers this case closed. Thank you. Tell us why here

This response from Long & Foster is unacceptable for the following reasons
The total security deposit paid to Long & Foster to rent the house at *** *** was $6,This consisted of a $5,security deposit as well as a pet deposit of $1,
Long & Foster withheld $4,of this total security deposit claiming $in general repairs as well as $3,to paint the interior of the entire house (70% of the $5,cited to paint the interior of the entire house)
Before departure, we retouched small marks on the walls of some (but not all) of the rooms in the house with the matching paint that was left by the ownersWe did so at the request of the Long & Foster agent listing the house -- Diane B***We did not have an obligation to do so, but we were trying to be good tenants and accomodate DianeNo good deed goes unpunishedIf there was an issue with the matching of the touch up paint, the remedy was to re-touch those patches of the walls that were affected rather than repaint the entire houseLong & Foster repainted rather than retouching the house because they were putting it on the market and wanted a fresh coat of paint, not because it needed it
We rented the house for more than two yearsWhen you live in a house for more than two years, some amount of wear and tear is expected and reasonableThe wholesale repainting was unnecessary and done because the owners were putting the house on the marketThere were rooms in the house we never used or barely used, like the fourth bedroom upstairs and the basementAnd, most of the house was not re-touched withotouch up paintAccording to Long & Foster, the entire house had to be repainted
In addition, Long & Foster did a poor job of property management, which resulted in the frequent loss of use of portions of the house and appliancesFor example, the washing maching stopped working and it was several weeks before LF decided to replace the washerEach time we called LF they told us they were still waiting to hear back from the owners on whether they wanted to repair or replace the washerIn the meantime, we spent each weekend hauling our laundry to a coin-operated laudramat and spend half a day and more than $each time doing a weeks worth of laundryWe did not complain or ask to be compensatedWe just kept calling asking when the repair would be done
Another example is that the ignition lighter on the stove stopped working in October, LF never responded to this issue and we got used to using a hand lighter to cook on the stoveHowever, as our lease was coming to an end in June, 2015, LF insisted that the stove be replaced and that the granite countertop be replaced at the same time whle we were still in the houseAll of this occurred durinb the last three weeks of our leaseWe told them that the countertop did not need to be replaced and that we would lose the use of the kitchen if they did so, but they insisted on doing it while we were still tenants to shorten the time it would take them to get the house on the market after we left at the end of JuneThe net result of this action by LF was that we were deprived of the use of our kitchen for the final three weeks of our leaseThe repair was not completed by the time we left the house
There are numerous other examples of LF poor management and inattention for which we will seek rental offset if the security deposit is not returned as it should beDiane Belaschi acknowledged that LF was doing a poor job, but even she couldn't motivate them to be more responsive
In addition, of the loss of the stove during the last three weeks of our tenancy, we also lost our privacy as Diane stopped in, dropped by, and walked in, to see how we were doing in getting outShe frequnelty asked when we were leaving and suggested things we could do - like power washing the stairsIt was ridiculous and we rolled our eyes, but were still blindsided by the final blow, which was the theft of our secruity deposit
LF Property management has many Revdex.com complaintsThey are dishonest and were unresponsiveIf this does not get resolved through Revdex.com, we will be going to small claims court also seeking rental offsets for the examples listd above and others
Thank you Revdex.com for your assistanceIf nothing elseperhaps our comlaint will cause others to think long and hard about using LF

Unit address is *** *** *** **., Apt***, Odenton, MD ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Yes, I did receive the funds I should have received however Long and Foster did NOTHING to manage my property and should not be entitled to hold the management fee as stated Also to date, even after repeated notes and requests, Long and Foster still hasn't properly closed out my account I am still awaiting a response on the status of the multiple sets of keys I provided to them as well as a close out invoice for tax purposes Please close out my account and refund all of my money
Regards,
*** ***