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McConnell Bros., Inc.

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McConnell Bros., Inc. Reviews (1)

Review: I ordered a brand new twin slider replacement window from Quality Roofing Supply in New Castle, with measurements of 96wx36h. I contacted Quality and asked if they install their own windows, I was told no. So, I asked if they know of any window contractors that could. McConnell Bros. Inc. located in Newport, DE was 1 of 3 names that I called. No one answered the first 2 names I called. Third on the list I called and spoke with a [redacted] to ask if he installed windows, he said, "yes". During this phone conversation he suggested I text him my address so he could come by my house and check out the old and new replacement window and where I wanted it to go. Two male family members showed him the room for the replacement. [redacted] even measured the old and new window for exact placement. [redacted] could see and was told that old metal framed window leaked due to water damage, but the measurements of the window was correct. [redacted] and [redacted] arrived on Thursday, 10/22/15 around 9:15am. Two family members and a friend was present during the install. The new replacement window was only a few feet from the room where it needed to go. Although my son's bed is located between the bedroom door and the window space, they walked across his bed in their dirty muddy, shoes to get to the old window. The room had enough clearance for them to walk around the bed. The replacement window was filthy after they handled it from the inside and out. I got a call from one of my male family members, saying, " [redacted] just broke the window!" He was furious. He tells me [redacted] used a "metal" hammer to bang the vinyl window in place, as a result there are now two holes in the top frame of the window, measuring more than 2 inches both inside and out. I have a BEFORE picture of the brand new window, sitting in my home and AFTER pictures of the damage he caused. [redacted] along with [redacted], I'm was told, packed their tools sooo fast and left, never apologized to them, left my back yard full of debris from the old window along with his window caulkDesired Settlement: Because the window is such a large (odd) sized window. I had to have it special ordered it was expensive. Winter is almost here, I don't want this damaged window to leak water and cold air back into this room. Mr. [redacted] called me after he left my house and admitted, "I broke your window. I had it 99 per cent in, I'm sorry" then he says I will have to get a brand new window". He said he would call me back in 10 minutes.I have heard from him. I want a FULL reinburstment for a NEW window!

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Description: GENERAL CONTRACTORS, ENERGY CONSERVATION PRODUCTS & SERVICES, CHIMNEY BUILDERS & REPAIR

Address: 408 Meco Drive, Wilmington, Delaware, United States, 19804

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