McCormack Baron Ragan Management Services

April 19,
2016 Re: Complaint-*** *** *** To Whom It May Concern: In response to the complaint from Ms*** ***, we submit the following: Ms***’s annual income recertification, due October 1, 2015, was incomplete. A 30-day notice of breach was served February 24, to vacate no later than March 31, for the failure to complete the recertification process (see attached).Ms*** vacated the unit on March 31, 2016. She was present during a walk though of her apartment with *** ***, Assistant Manager, of *** ***. *** noted that there were two repairs needed for vinyl. She received all keys and Ms*** signed a hand-written document that she understood the charges to be assessed against her security deposit (see attached).*** processed a refund for the difference of Ms***’s $security deposit, minus the charges for the vinyl repairs of $120.00, for a net refund of $(see attached).The 10-day notice was sent in error by the Recertification Specialist, who was unaware that Ms*** had vacated her home in accordance with the February 24, 2016, 30-day noticeNo negative history has been or will be reported to any agency or credit bureau regarding Ms***We respectfully submit that the matter is concludedSincerely, *** *** *** *** *** ***
*** *** *** President, *** ***, Vice President, McCormack Baron Management, *** *** file

Complaint: ***
I am rejecting this response because: On Tuesday September 19th when I called to the apartment complex I was told by the property manager *** that they still had me in the system as being a current resident still living in apartment June 22, the apartment above mine caught on fireIt took *** ** *** an entire week before they moved me to another apartment which was Based on that information a check couldn’t have been returned unopened if I was in the system as a current resident stillAlso per this attachment if a check was mailed out why is this notice dated September saying I have a balance owed and if not paid in full I would be getting served an eviction notice.
Sincerely,
*** ***-***

In response to the complaint of holding a security depositResearch of Ms***'s account was needed in order to complete a refund to her once this process was completed we determined that a refund was due and continued with the refund processThis process was completed and a refund check in
the amount of $was issued to Ms*** on 05/17/and mailed to the P.OBox that she provided to our staffWe will confirm with Ms*** that she has received the refund check

While Management at Northpark
takes every complaint seriously and strives to give excellent customer service,
we do not find anything in the complaint to defend or explain. There is no
direct complaint in regards to Ms*** ***’s lease agreement or her
unit.
Maintenance had never experienced a time when they were without
supplies to complete work orders. Without specifics, we are unable to
respond to a general remark concerning “other residents.” If Ms*** *** would like to provide a particular incident about her residence, we would be
more than happy to address it

After conducting additional research, we recognize the refund was not processed. Today, I authorized the full refund to Ms***. In addition, I, *** ***, called Ms*** to apologize, and advise that the refund check will be processed on or about March 1, 2017. The refund
check will be mailed to *** *** *** *** *** ** ***. If Ms*** has additional concerns, she can contact me directly: *** ***@mccormackbaron.com

Initial Business Response /* (1000, 5, 2015/11/09) */
Contact Name and Title: *** *** Area Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mccormackbaron.com
The resident contacted our office to report that she believed that she had bed bugs The Management Team asked how she
obtained them and she stated that she was unsure but was sure that she had them
It was relayed to the resident that the exterminator (outside vendor) would come out to assess her unit In which they confirmed there were bed bugs and scheduled the unit to be heat treated
During that time the Property Manager went on vacation, however made sure the supporting staff in the office were aware of the exterminators and were informed the steps to take to assist the resident in preparation It was also explained to the resident that we do not perform this service in house and are at the mercy of the vendors' availability
The resident's unit was exterminated on Wednesday of last week Per the service agreement this resident will undergo frequent follow ups to ensure this issue is resolved

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/06) */
Contact Name and Title: *** *** Area Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mccormackbaron.com
Parsons Place has experienced a change of staff in the last year Therefore, there was a missing payment that
required some research Ms*** *** contacted management to inform us about the incorrect refund amount That prompted the manager to research her concern However, the dates and time were not recorded anywhere As of, today all monies have been refunded It is Parsons Place's practice to offer the best customer service and address any and all concerns

We are in receipt of the complaint #***, *** ***.? Our Regional Director, *** *** is scheduled to meet with Ms*** *** on Tuesday, February 6th.? The following are identified complaints presented by Ms***:? Lease rent amount: discrepancyScheduled mo dates: not consistent Service delivery of the leasing office: not satisfied? Management is prepared to discuss the above concerns, but will make allowance for any other complaint or allegation.?

To Whom It May Concern,? In regards to Revdex.com Compliant #*** (Mr*** ***), here is our response.? I reviewed the items that Mr*** brought to the attention of the Revdex.com in regards to his Security Deposit Refund.? It appears that there was an entry error made
in our software system that made it appear that everything was complete and? delayed the cutting of Mr***'s Security Deposit Refund.? ? Accounting has cut Mr***'s Security Deposit Refund and we are in the process of overnighting the Security Deposit Refund to Mr***.? ? I personally called Mr*** and explained the situation to him and apologized for any inconvenience this may have caused him.? ? I gave Mr*** my personal contact number and told him to please feel free to contact me if any other issues arise.? Also, I told Mr*** that I would give him a call in a week or so to make sure that he had received his Security Deposit Refund.If you have any other questions, please feel free to contact me.Thank you.*** *** - Regional Director (McCormack Baron Management)***@mccormackbaron.com? ?

Complaint: ***
I am rejecting this response because:1) My annual recertification paperwork was, in fact, complete according to the *** *** staff in September when I submitted the statement they requested regarding my son's incomeThey asked me for a statement, I submitted one to them, asked them if that was all they needed, they told me YES and then I did not hear from them again until the day notice to vacate in February (months before I was due to recertify again).? 2) I can understand that perhaps the day notice was sent in error due to a miscommunication within *** *** however there are a couple of continuing issues:? - I was sent the day notice on April and I sent a certified letter of complaint directly to *** *** shortly afterI then received a receipt from the post office showing that it was signed for at *** *** on April and soon after I received a letter back from *** *** with a postmark on the envelope of April This letter was not only backdated to April (the same day the eviction notice was dated), but it also listed my address as *** *** *** *** (which is the forwarding address that I never gave themThe only way they could have gotten that address is from the return address that I wrote on the certified letter I mailed to them, which they received on the 19th and therefore shows the obvious nature of how they are trying to mislead others into believing that they have not been in the wrong)-? This letter, backdated to April 4, stated that I would receive a refund of $within days of the date of the letter (April 4)I have two issues with this, only one of which I actually expect to be rectified: Issue 1: *** *** is clearly trying to cover up their suspicious treatment of my family and Issue 2: it is now a full month after the date on the letter and I have still not received any refund from them? I will agree that this situation is resolved when I have received my refund of $
Sincerely,
*** ***

Our management team noticed, during a routine quarterly inspection, that the dish washer was not draining to meet our standards.? We created the work order and made this repair along with all other repairs.? ? Additionally, we have a hand written statement from this resident that all work orders were completed and there are no needed repairs in her apartment home.? We can provide photos along with copies of closed out work orders if necessary.? Again, our focus is to always complete work orders quickly in order to preserve the asset and to provide excellent customer service to all of our residents.?

Complaint: ***
I am rejecting this response because:
I made sure to leave a voicemail with the lady over everyone at the locationMy apartment is cleanedThe guy they sent (frank) was too busy trying to talk to my cousin and get her number, that's why all the work orders were NOT completedMy son was in his room cleaning it when they came inHe said he was coming back the next day and never came backDue to a tablet coming up missing I requested that they call before they go to my apartmentThe flooring was not fixed, water is STILL leaking under the sink when I use the garbage disposalI have been in and out of the front office putting in the work orders againThe AC issue hasn't been fixedThey put me on the list yesterday and the filter hasn't been changedWhen I signed my lease I put the SAME work orders in againWhen my dryer is on or my neighbors dryer is on the apartments get hotThe old manager was suppose in the process of sending a vendor out to fix the issueI told all of this to the rude and very disrespectful new manager and her response was "It want get done because her team didn't confirm it"...Everything the inspector failed the unit has to be completed point blank periodThe manager said they would be inspecting last Friday BUT yet they didn't show up nor did the section inspector and that's my issue with this companyThey always say they're coming in but don't showI can't keep canceling appointments and not taking care of the things I have to doThe big boss STILL hasn't called me backIf I need to contact my phone company to get my records I will do so.?
Sincerely,
*** ***

In response to Ms*** rejection: ? We met with Ms*** (Tuesday, February 6, 2018), and subsequently, presented a fair resolution to her concerns.? Our settlement included: rent concession and? requested? a list of any additional or outstanding? work orders.? On Monday, February 13, 2018, we received a counter settlement from Ms***.? Management has agreed to the counter settlement.? Additionally, Management will address all reported? work order items, and provide Ms*** a copy of the completed work order.? Per the items within and communicated with Ms***, we consider the matter closed

01/30/2018? Mediator left vm with consumer.02/02/2018? Mediator left vm and sent email to consumer asking to contact

Complaint: ***
I am rejecting this response because:
None of the listed efforts have been doneThe building still smells of urine, trash it still an issues, and now I have seen roaches throughout the buildingI was told in October there would be some form of security, I have yet to see any upgrades to the security systemI understand it takes time to implement changes, but seeing that I have been complaining about the state of this building for months, I believe that is enough time to see some changesTherefore I will not be resigning my leaseI can't continue to live under these conditions in hopes that the management team follows through.?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The solution is not completeI agreed to live at the same apartment and the business agreed to have the tenants above me moved
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:1) My annual recertification paperwork was, in fact, complete according to the [redacted] staff in September 2015 when I submitted the statement they requested regarding my son's income. They asked me for a statement, I submitted one to them, asked them if that was all they needed, they told me YES and then I did not hear from them again until the 30 day notice to vacate in February 2016 (7 months before I was due to recertify again). 2) I can understand that perhaps the 10 day notice was sent in error due to a miscommunication within [redacted] however there are a couple of continuing issues:  - I was sent the 10 day notice on April 4 and I sent a certified letter of complaint directly to [redacted] shortly after. I then received a receipt from the post office showing that it was signed for at [redacted] on April 19 and soon after I received a letter back from [redacted] with a postmark on the envelope of April 20. This letter was not only backdated to April 4 (the same day the eviction notice was dated), but it also listed my address as [redacted] (which is the forwarding address that I never gave them. The only way they could have gotten that address is from the return address that I wrote on the certified letter I mailed to them, which they received on the 19th and therefore shows the obvious nature of how they are trying to mislead others into believing that they have not been in the wrong). - This letter, backdated to April 4, stated that I would receive a refund of $280 within 14 days of the date of the letter (April 4). I have two issues with this, only one of which I actually expect to be rectified: Issue 1: [redacted] is clearly trying to cover up their suspicious treatment of my family and Issue 2: it is now a full month after the date on the letter and I have still not received any refund from them.  I will agree that this situation is resolved when I have received my refund of $280.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: On Tuesday September 19th when I called to the apartment complex I was told by the property manager [redacted] that they still had me in the system as being a current resident still living in apartment 411. June 22, 2017 the apartment above mine caught on fire. It took [redacted] an entire week before they moved me to another apartment which was 833. Based on that information a check couldn’t have been returned unopened if I was in the system as a current resident still. Also per this attachment if a check was mailed out why is this notice dated September saying I have a balance owed and if not paid in full I would be getting served an eviction notice. 
Sincerely,
[redacted]

I spoke to the resident and she will continue to live at the same apartment.