McCormick Mechanical Inc

To whom it may concern

               Mccormick Mechanical is offering to resolve complaint #[redacted] made on behalf of [redacted]. In response to this complaint, Mccormick Mechanical would like to express our sincere...

apology for the way the business transaction took place. The customer, [redacted], purchased a new furnace through [redacted] and as a licensed contractor that works with [redacted] often; we gladly accepted the job to install the equipment. It is required that our company obtains a city permit for all jobs to be completed. This permit was obtained for inspections and the job was completed. All equipment was installed correctly and was in working order per our technicians before leaving the job site.

               The original permit was obtained under McCormick Mechanical, and it was brought to our attention that our license had expired. Due to this notice, the second permit was obtained through a secondary licensed party. When the client called in to arrange for inspection, this was brought to her attention. We were notified, and acted quickly to obtain a valid permit. The client was than able to call for inspection with the new, valid permit in hand, and all work was completed at that point.

               The client was refunded in full from both [redacted] and McCormick Mechanical for the delay, misunderstanding and poor communication. Since being notified of the expired license, [redacted], owner of Mccormick Mechanical has scheduled his renewal exam. Once this is completed, [redacted] will be notified and sent over copies of the updated and current license.

               Please inform Mccormick Mechanical of any new questions or concerns, and we look forward to hearing back from you.

Thank You,

[redacted], Owner

Mccormick Mechanical

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