Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't care whether or not Ashley pays for transportationMcCoy's should step up and pay for it, since Ashley and myself are having to shoulder lossesMcCoy's is still keeping the profit they madeThe consumer should not have to pay for something twice, especially when it is not his or her faultI am not returning the furniture by choiceIt is defectiveHaving the replacement is not ideal, since the piece of furniture is plainly put, trashI did make this clear, and I offered to drop significantly more money on a better alternative at McCoy's, because I want something that will lastHowever, I understand that getting the replacement is the policy, so I agreed to accept that
MrsMcCoy is twisting my words when she says that I did not want to return the love seatIt's not the issue of returning the bad loveseat in my possessionLord knows I don't want to keep itPLEASE take it off of my handsMy issue is that I have to pay someone to come to my home to load it on a truck to be taken back to McCoy's, which is about an hour awayIn addition to the labor, I will have to pay someone for gas
MrsMcCoy states that I kept insisting that MrMcCoy would agree with meI said no such thing during our conversationMy hope was that MrMcCoy would be more willing to meet me halfway, and not as conceited and difficult to talk to as MrsMcCoyI do not appreciate it when someone talks down to mePlease note that I did offer to pay half of the delivery charge, which I don't even think I should have to doMrsMcCoy did not provide good customer service, and she is listed as the "Vice President" on the Revdex.com siteWhen a customer is not satisfied, it is only natural for them to want to escalate the issue to the next level, which is what I attempted to do by politely asking for MrMcCoy, who is the "President" per the Revdex.com siteMy request to simply speak with MrsMcCoy's superior was obviously not granted
I understand that Ashley furniture was slow, and McCoy's could not help thatHowever, they should accept some degree of responsibility, since they are the people the customer has to deal with, not AshleyAfter all, I purchased the product from McCoy's, not directly from AshleyAdditionally, MrsMcCoy neglects to mention that I had to keep calling to get them to even check on the status of the replacementIn fact, I did receive the call on 11/from McCoy's stating that the photos had been receivedHowever, this was after I had initially sent the photos to McCoy's on 10/After well over a week went by and I did not hear from McCoy's after sending the photos, I called them and the rep I spoke with did not know whether or not they had been receivedShe stated that she would check into it and have someone call me backThe photos were forwarded to Ashley ten days after I sent them, and even then only because I called to push it alongI had to prompt McCoy's during every step of the process
Also, I disagree that the 2/message asked me to call the storeI do not ignore calls, and I would have called McCoy's back if that had been asked of meI recall the 2/message simply stating that Ashley had assured McCoy's that the loveseat is on the truck, but had been delayed due to weatherI did not call the store back because the message did not ask me toThere was nothing I needed to do at that point but wait for delivery, since it was on the truck per the message I receivedI did not receive any further correspondence from McCoy's until 3/I was never even notified that the furniture had even been delivered
I would greatly appreciate a call from someone at the store regarding this, obviously someone other than Rita McCoy
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't care whether or not Ashley pays for transportationMcCoy's should step up and pay for it, since Ashley and myself are having to shoulder lossesMcCoy's is still keeping the profit they madeThe consumer should not have to pay for something twice, especially when it is not his or her faultI am not returning the furniture by choiceIt is defectiveHaving the replacement is not ideal, since the piece of furniture is plainly put, trashI did make this clear, and I offered to drop significantly more money on a better alternative at McCoy's, because I want something that will lastHowever, I understand that getting the replacement is the policy, so I agreed to accept that
MrsMcCoy is twisting my words when she says that I did not want to return the love seatIt's not the issue of returning the bad loveseat in my possessionLord knows I don't want to keep itPLEASE take it off of my handsMy issue is that I have to pay someone to come to my home to load it on a truck to be taken back to McCoy's, which is about an hour awayIn addition to the labor, I will have to pay someone for gas
MrsMcCoy states that I kept insisting that MrMcCoy would agree with meI said no such thing during our conversationMy hope was that MrMcCoy would be more willing to meet me halfway, and not as conceited and difficult to talk to as MrsMcCoyI do not appreciate it when someone talks down to mePlease note that I did offer to pay half of the delivery charge, which I don't even think I should have to doMrsMcCoy did not provide good customer service, and she is listed as the "Vice President" on the Revdex.com siteWhen a customer is not satisfied, it is only natural for them to want to escalate the issue to the next level, which is what I attempted to do by politely asking for MrMcCoy, who is the "President" per the Revdex.com siteMy request to simply speak with MrsMcCoy's superior was obviously not granted
I understand that Ashley furniture was slow, and McCoy's could not help thatHowever, they should accept some degree of responsibility, since they are the people the customer has to deal with, not AshleyAfter all, I purchased the product from McCoy's, not directly from AshleyAdditionally, MrsMcCoy neglects to mention that I had to keep calling to get them to even check on the status of the replacementIn fact, I did receive the call on 11/from McCoy's stating that the photos had been receivedHowever, this was after I had initially sent the photos to McCoy's on 10/After well over a week went by and I did not hear from McCoy's after sending the photos, I called them and the rep I spoke with did not know whether or not they had been receivedShe stated that she would check into it and have someone call me backThe photos were forwarded to Ashley ten days after I sent them, and even then only because I called to push it alongI had to prompt McCoy's during every step of the process
Also, I disagree that the 2/message asked me to call the storeI do not ignore calls, and I would have called McCoy's back if that had been asked of meI recall the 2/message simply stating that Ashley had assured McCoy's that the loveseat is on the truck, but had been delayed due to weatherI did not call the store back because the message did not ask me toThere was nothing I needed to do at that point but wait for delivery, since it was on the truck per the message I receivedI did not receive any further correspondence from McCoy's until 3/I was never even notified that the furniture had even been delivered
I would greatly appreciate a call from someone at the store regarding this, obviously someone other than Rita McCoy
Regards,
*** ***