McCoy's Tree Service

Initial Business Response /* (1000, 5, 2015/10/23) */
Thank you for taking the time to consider the complaint from Mr***As dealer with extensive reach through our vender network I'm certain that we can arrange an appointment to have the windshield either repaired or replaced
We have
reviewed the files as well as the pictures of the vehicle while it was in-stock and were able to determined that the vehicle left the dealership without any damage to the windshield
Furthermore, it was explained to us that the damage to the windshield was caused by Mr***'s spouse who had inadvertently hit something which caused the crack in the windshield
While we are disappointed in Mr***'s initial experience with his vehicle, the dealership cannot be held accountable for damage caused by circumstances outside of our control
As mentioned earlier we would be happy to assist the *** in securing a company that can makes the necessary repairs
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before that they were responsible for the crackThey said that the picture was check and their was no sign of damage I would like you/me someone other than Crown Honda rep to state that it was because the crack is at the bottom of the window nearest to the dash board and if they can't honestly see that there was no crack I like to see howFurther more the used car Manager stated that he would assist us but hasn'tAll we ask is that you Revdex.com help make a honest judgementWe were told that we should have a book about the car but have not receive thatWe don't understand why a company such as this will not do the right thing we are hard working people that just want fairness doneWe submitted to Manager that we would take some of the responsibility even though we aren't neglect and they agreed to the same but have not done anythingRevdex.com help us stand
Final Business Response /* (4000, 24, 2015/12/14) */
Please feel free to contact Bill D***, service manager, at *** to make the arrangements
Final Consumer Response /* (450, 31, 2016/01/19) */
I sorry we weren't able to get back to you or not sure if we did but Thank you for your time and consideration pertaining to our matter that has been resolved

Initial Business Response /* (1000, 5, 2016/10/31) */
Thank you for the opportunity to correct this situationUpon review there is a pending refund that should have gone out last weekWe apologize this process took so longAlso we appreciate knowing this happened so we can look at where the
system broke down to avoid this in the futureWe certainly appreciate our customer and will make sure this does not ever happen againThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to know when exactly I will receive the refundIt has already been weeks The manager never returned my call
Final Consumer Response /* (2000, 13, 2016/11/21) */
From: *** (mailto:***@yahoo.com)
Sent: Sunday, November 20, 9:AM
To: ***
Subject: Re: Revdex.com Complaint: Crown Honda
Abby,
I can confirm now that I have received a check from Crown Honda
Thank you again for following up
***
Sent from my iPhone

Initial Business Response /* (1000, 5, 2016/08/05) */
Thank you for the opportunity to investigate this matterUpon further investigation it has been determined the letter received by Mrs*** was a letter from our companyThis letter is system generated anytime we do a soft pull on
credit in order to advise a customer what type of rates they could receiveIn this case the customer chose not to continue with the loan so our system generated a letter to show the process was stoppedJoe D***, General Manager of Crown Honda has reached out by phone to explainWe apologize for any miscommunications

Initial Business Response /* (1000, 9, 2016/08/30) */
Thank you for the opportunity to look into this matterPlease know that Bill D*** is currently working with the customer to resolve the complaintWe will update you once it is completely resolved

Crown Honda sold me a product that was broken. Their contention is that the lift gate is not an essential part of the operation of the vehicle therefore they should only pay half of the cost to fixMy argument is that one of the selling points of the dealership is the way they carefully go over each vehicle before it is soldHow could the dealership have carefully gone over the vehicle yet missed the fact that the rear trunk was broken? This does not make sense to meSince again the dealership has sold us a broken product I would expect the dealership to fix this problemFor us to have to pay half the cost, $dollars, is a financial burden to us that we cannot affordMy wife is weeks pregnant and having the extra convenience of the automatic lift gate helps her to get things from the trunkThe dealership also sold us a service contract, saying that they had completed the 90,mile maintenance of the vehicleWhat they neglected to tell us that the most expensive matienance, the 102,mile matinance, was not completedWe priced this maintenance and it would cost over $dollars to doWe must do this maintenance to stay in the good graces of the service contractSo to sum this up the dealership sold us a broken product, asked us to pay half of the price to fix the broken product they sold us, told us they had completed matiencance that skipped maintenance on the vehicle that was the most expensive maintenance to do. We understand that this is a used car with thousand miles on itWe feel that if the dealership had been upfront with the issues we have seen with the car we would have still bought the car, but would have done so with a better understanding of the cost associated with having the car in perfect working condition

Initial Business Response /* (1000, 9, 2015/07/30) */
Thank you for taking the time to investigate the concern raised by Miss *** ***We work very hard to provide the best possible customer experience with each and every transaction so it's always disappointing to hear from our clients when
we have let them down
I have investigated her concern and have discovered the following facts and circumstances regarding this transaction
All automotive contracts executed at the Crown group are executed with a clause that states (SIC) that the client understands that the final loan has not been secured at the time of delivery and that conditions may change prior to final approvalIt further states that in the event that terms change, it's the option of the client to accept these new terms or return the vehicleFinally, this agreement also conveys the point that all requirements from the lender must be met in order to secure final funding or the client agrees to return the vehicle in the condition it was delivered in
It goes without saying that we are saddened to hear of Miss ***'s, aunt's health complications and ongoing medical needsUnfortunately, the lender does not take these circumstances into consideration and will only fund the agreements based on the requirements of the loan packageIn this case, it appears as though the finance manager and /or sales associate missed an initial on a credit applicationAs frustrating as that is for Miss *** we are unable to override any portion of the lenders requirements
These stringent lending policies and regulations can sometimes put us and our clients on difficult footing as this scenario certainly exemplifies
As it relates to Miss ***'s request for funding - we still have an approval with a lending institution based on the conditions of the original deal structureWe would be happy to resolve her complaint by delivering her in a vehicle provided the terms of the loan package are metShould she elect to pursue this option she is welcome to contact my used vehicle director for vehicle selection and contract fulfillment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. I will be looking for the overnight package today

Thank you for the opportunity to respondWe do complete inspections on our vehicles however the inspection does not look at the internal components of the transmission or air conditionThis is the reason older vehicles with higher mileage are sold as is and extended warranties are offered for sell
to cover such repairsAfter the purchase of this vehicle we did assist the customer with a lift gate issue, but we cannot continue to assist with needed repairs as the vehicle was sold as is and extended warranty was offered

Initial Business Response /* (1000, 6, 2015/12/05) */
Thank you for taking the time to investigate the complaint for Mrs*** ***We understand that the speed at which we try and complete the transactions for out clients can occasionally cause misunderstandingsWe believe this is one of
those cases
In the interest of keeping a great client happy I have authorized my finance director to provide Mrs*** with a like-coverage maintenance packageIt is my understanding that this has taken place and that this issue has since been resolved to Mrs*** satisfaction
Initial Consumer Rebuttal /* (2000, 8, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/28) */
Thank you for taking the time to investigate the concern raised by Miss *** *** We work very hard to provide the best possible customer experience with each and every transaction so it's always disappointing to hear from our clients when we
have let them down
I have investigated her concern and have complied with her request for paperwork
After looking into the compliant I discovered that the dealership file does not contain any copies of the consumer paperwork which indicates that the copies were separated from the originals during the transaction and/or pulled from the file at some pointUnfortunately, I do not have a good explanation for why they weren't mailed to her at her first request
I am sincerely apologetic for my teams' failure to provide Miss *** with the copies that she requested and have directed my team to mail the additional copies to the address we have on file

Initial Business Response /* (1000, 6, 2016/11/30) */
Contact Name and Title: General Manager
Contact Phone: ***
Contact Email: ***@crownauto.com
We are getting a hold of *** and we will get her door handle fixed at our expense 100%
We do not show where we have any paper work
that mentions fixing any paint problems
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.I went to the dealership and had my key made on Saturday. Alex was very professional and a pleasure to deal with. I hope moving forward the next person does not have to go through this. We didn't discuss the warranty issues but I was glad to get my 2nd key

Thank you for the opportunity to look into this matterThe payoff for the Honda was sent on 11/16/and should be processed today if it has not already been processed by the finance companyPer a conversation with our customer on 11/20/17, we were going to schedule the sunroof to be
installed after the holidays, Ms*** agreed and seemed happy with this solutionIf this has changed and is not acceptable please reach out to us asap and we will work to assistOtherwise we will have the installation scheduled after the holidayWe will certainly provide a loaner while the sunroof is installedWe certainly appreciate Ms***'s business and were unaware that she was unhappy with our customer serviceWe will do our best to work with her to resolve this issue quickly. Thank you for the opportunity to respond

Initial Business Response /* (1000, 6, 2015/08/24) */
Thank you for taking the time to investigate the concern raised by Mr*** ***We work very hard to provide the best possible customer experience with each and every transaction so it's always disappointing to hear from our clients when
we have let them downI have investigated his concern and have discovered that as of this date all of Mr***'s concerns regarding the repair to his bumper have been completed to his satisfaction.Of course, should Mr*** have any addition items to discuss he is welcome to call my office and speak with either a member of my management team or myself
Initial Consumer Rebuttal /* (3000, 8, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very incorrect, I received a call from your sales manager on 8/18/that the service manager would be giving me a call to repair my bumper/panelToday is 8/25/and I have not received that callMy bumper/panel has not been fixed and I am still NOT satisfied!
Final Business Response /* (4000, 14, 2015/09/21) */
This issue has been resolved through a thorough repair of the vehicle
Thank you
Crown Honda now considers this issue closed
Final Consumer Response /* (2000, 16, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am 100% satisfied!

Initial Business Response /* (1000, 5, 2016/01/19) */
Thank you for taking the time to investigate the concern raised by Ms***We work very hard to provide the best possible customer experience with each and every transaction so it's always disappointing to hear from our clients when we
have let them down
I have investigated her concern and have discovered the following facts and circumstances regarding this transaction
All automotive contracts executed at the Crown group are executed with a clause that states (SIC) that the client understands that the final loan has not been secured at the time of delivery and that conditions may change prior to final approvalIt further states that in the event that terms change, it's the option of the client to accept these new terms or return the vehicleFinally, this agreement also conveys the point that all requirements from the lender must be met in order to secure final funding or the client agrees to return the vehicle in the condition it was delivered in
We did our very best to secure funding but were ultimately unable to produce a loan package that a lender would consider
While we are disappointed that this loan was not approved we simply do not have the power to override the stringent lending policies and regulations associated with some credit scenarios and this appears as though this may be one of those cases
The dealership has refunded Ms*** her down payment as of

I am rejecting this response because: When the extended warranty was sold to us in the fine print it says that all suggested warranties must be completed on the vehicle for the warranty to be validCrown had not completed the most expensive warranty to the van, replacement of the serpentine beltWe got rid of the extended warranty because we would have to pay money out, either to get the belt fixed or in the warrantyI will be happy to send you the report from the mechanics about all the issues with the van that include and oil leak, bad brakes, air-conditioning that needed to be recharged, and a bad transmissionWhat do you inspect then? Anything? It strains all sense to say that you look over cars when this many issues have came up after two monthsI see your stance and realize that you won this one and ended up selling this car to two teachers who now have to pay almost $dollars to have their car runYou winBut I will never buy another car from you and I will tell all my friends the story of how you handled this issue

Initial Business Response /* (1000, 5, 2016/04/19) */
I wanted to take a moment to respond to the concerns raised by Mr*** and thank you for taking the time to reach clarification regarding this transaction
I have reviewed the documents and have concluded that nothing in this
transaction is out of the ordinary
Mrs*** *** arrived at the dealership and was greeted by one of our Service Advisors, Luis A***MrA*** recorded the appropriate consumer information on the repair order along with the other pertinent information such as the mileage, vehicle identification number, customer name etcOnce this information was collected, A multiply point inspection was performed and the vehicle was sent into the service facility so that a factory trained technician could perform the necessary maintenance
Our service technician completed the Multipoint Inspection on her vehicle and made several recommendations to which Mrs*** accepted some and declined othersSpecifically, Mrs*** declined to have her tires replaced even though our inspection tools reflected the fact that the tread was below 3/32nd'sUltimately, Mrs*** authorized work to be completed on a few of the recommendations that were offered
It is important to note that the services were based on the factory's recommendations for a vehicle in this mileage and year band along with repairs and maintenance recommendation from the servicing technician
While we are disappointed that Mr*** is upset about his wife's decision, there isn't anything the dealership can do at this point to change the fact that Mrs*** elected to have her car serviced
The request for a reimbursement is declined and Crown Honda now considers this issue closed
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE HONDA MAINTENANCE MANUAL FOR THE CURRENT TIME AND/OR MILEAGE ONLY RECOMMENDED A BSERVICE WHICH INCLUDES AN OIL/FILTER AND TIRE ROTATIONNOTHING ELSEI FEEL THEY TOOK ADVANTAGE OF ***'S LOW-AUTOMOTIVE KNOWLEDGEI HAVE FORWARDED THIS ISSUE TO HONDA CUSTOMER SERVICE IN ***,CA FOR RESOLUTION
IN THE MEAN TIME, WILL USE *** FOR OUR MAINTENANCE

Thank you for the opportunity to respondWe reached out to Ms*** this morning. As of today we are awaiting paperwork from her son that is needed to complete this processAt this point, we will overnight the paperwork once again so that it can be trackedOnce we have
the needed paperwork we can speed things along to get a tag for her sonWe certainly understand how frustrating this situation is and would love to assist in getting this closed, we just need that paperwork

Initial Business Response /* (1000, 7, 2015/10/23) */
Thank you for taking the time to investigate the complaint from Mrs***
As an indirect lender we don't actually approve or decline loans as some clients with challenged credit have become accustomed toThe institutions we contract with
are the final "approver" and all of our dealership clients (regardless of credit) sign an "acknowledgement of conditional delivery" form both on the contract itself as well as subsequent dealership disclosure forms
At no time do we inform our clients that the loan is approved
We would be happy to mail the Title back to Mrs*** if that hasn't been done already
AgainWe are just as disappointed with the fact that her loan was declined by an independent lending institution but we will not be offering any compensation as a result of this decision
Initial Consumer Rebuttal /* (3000, 9, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My discouragement was not based on not being approved for a loanI have recently purchased a vehicle from another dealershipI just did not like the way I was treated as I stated in my complaint and the way all of my belonging I left in my van to trade in was thrown away before I could recover them and how I was expected to go through a nasty trash can to recover some itemsAnd as I stated before I was confiscated $for some of the stuff I lost in my vanAgain it was not about me not getting approved by a bank from your dealershipPlease read what I wrote again for a better understandingThe customer service was not goodThe way business was handled not the outcome of the loanAnd for the record I was told I was approved for the loanAgain bad customer service in an response

Thank you for the opportunity to look into this caseWe have reached out to the customer to have the lift gate inspected as this was the first time we were made aware it was not workingWe have a copy of the Carfax report ready for the customerWe will update this complaint with the final outcome
once we have had a chance to look at the lift gateThank you for the opportunity to respond