McCranie Group Reviews (%countItem)
McCranie Group Rating
Address: 125 E Indiana Ave STE C, DeLand, Florida, United States, 32724-4341
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PMI Central Florida, Dave M failed to refund $125 of my security deposit, stating that I needed to shampoo the carpet. The inspector approved of the cleanliness and stated my security deposit would be refunded but his decision was trumped by Dave M who at the time was on vacation and then decided 3 weeks after I moved out not to refund the entire deposit. If there was such a problem during the inspection the inspector would have stated this. Even after the inspection the supervisor never gave me a chance to clean if need be; he just hired a cleaning crew and held my money hostage. I have pictures to prove my situation of the filth when I moved in compared to moving out. Florida law states that carpets do not need to be shampooed prior to vacating even the house is only required a light clean but I went above on cleaning but he was adamant on the shampooing of the carpets. These carpets were well over 10 years old (2004). My wife and I lived there for 3 years, no kids and no pets. Normal wear and tear and no damage is not a right to keep a security deposit.
Product_Or_Service: NA
Order_Number: NA
Account_Number: NA
Refund PMI Central Florida owes me $125 for the rest of my security deposit
Contact Name and Title: David M Owner
Contact Phone: 386-738-2010
Contact Email: [email protected]
Please see the attached letter sent to the tenant, Mr., on 1/8/2018 concerning his request for return of $125.00 for carpet cleaning. The carpets in the home were cleaned 3 weeks prior to him moving in to the home in February 2015 and were never cleaned by the tenant during the 33 months he lived in the home. We had requested proof that the had cleaned them upon his departure but he has not provided us proof of that cleaning thus far. We had offered to refund the cleaning charge if he could show he had cleaned the carpets and had actually refunded him part of his security deposit for other items not cleaned by him in an effort of good faith. His lease provides that the home is to be cleaned and deodorized upon him leaving and if not he has authorized us to deduct these costs from his security deposit. The cost of $125.00 to clean a four bedroom home is more than reasonable. I have attached all our documentation to support our stance and it is our feeling the home was not left in the condition it was provided to him and the cleaning of the carpet corrected his failure to clean the home property upon
We have responded to the tenant several times as to phone calls, emails and letter as of 12/14/17 and 1/8/18, none to his satisfaction
(The consumer indicated he/she DID NOT accept the response from the business.)
The law states a resident does not need to shampoo carpets prior to vacating. It also goes on to say that the tenant is not to blame for normal wear and tear unless their is obvious damage. The house was inspected prior to my departure and accepted by the PMI Central Florida thus its unjust to hold a security deposit.
see attached letter with offer to settle
Tenant has made no effort to move off his position