From: Benita K [redacted] < [redacted] @mccreaway.com>Date: Fri, Feb 13, at 9:AMSubject: Complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Shane L [redacted] < [redacted] @mccreaway.com>, Wayne L [redacted] We have research this complaint and feel that we need to do right by this customer since McCrea Equipment installed the equipment in We propose that we will replace the parts that are needed to repair as stated below: To resolve this issue we are willing to make the necessary repairs at a reduced cost of $Benita K***, PHRDirector of Human Resources/OperationsMcCrea Equipment Company, Inc [redacted] ***Temple Hills, Maryland ***###-###-#######-###-#### Direct###-###-#### Cell###-###-#### Fax
From: Benita K [redacted] < [redacted] >Date: Wed, Apr 1, at 11:AMSubject: [redacted] ***To: " [redacted] " < [redacted] >We have reached an agreement with [redacted] *** We are refunding her $and giving her a year service planBenita K***, PHRDirector of Human Resources/OperationsMcCrea Equipment Company, Inc [redacted] ***Temple Hills, Maryland 20748###-###-#######-###-#### Direct###-###-#### Cell###-###-#### Fax [redacted] [redacted]
From: David N [redacted] < [redacted] @mccreaway.com>Date: Thu, Dec 18, at 9:AMSubject: FW: [redacted] Complaint ( [redacted] )To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Benita K [redacted] < [redacted] @mccreaway.com> [redacted] , Good MorningWe contacted [redacted] today concerning the customer service complaint listed belowWe performed the Fall Inspection on November 28, the servicing of the equipment was completed and [redacted] seemed satisfied with the result [redacted] was not pleased with the scheduling process but seemed content with us using this experience as a learning tool to improve our Customer Service processes and proceduresPlease contact me if additional information is neededRegards, David N***General ManagerMcCrea Heating and Air Conditioning Services of Maryland [redacted] **Temple Hills, MD***W: ###-###-####C: ###-###-####F: ###-###-####Email: [redacted] @mccreaway.com
From: Benita K [redacted] < [redacted] @mccreaway.com>Date: Fri, Feb 13, at 9:AMSubject: Complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Shane L [redacted] < [redacted] @mccreaway.com>, Wayne L [redacted] We have research this complaint and feel that we need to do right by this customer since McCrea Equipment installed the equipment in We propose that we will replace the parts that are needed to repair as stated below: To resolve this issue we are willing to make the necessary repairs at a reduced cost of $Benita K***, PHRDirector of Human Resources/OperationsMcCrea Equipment Company, Inc [redacted] ***Temple Hills, Maryland ***###-###-#######-###-#### Direct###-###-#### Cell###-###-#### Fax
From: Benita K [redacted] < [redacted] >Date: Wed, Apr 1, at 11:AMSubject: [redacted] ***To: " [redacted] " < [redacted] >We have reached an agreement with [redacted] *** We are refunding her $and giving her a year service planBenita K***, PHRDirector of Human Resources/OperationsMcCrea Equipment Company, Inc [redacted] ***Temple Hills, Maryland 20748###-###-#######-###-#### Direct###-###-#### Cell###-###-#### Fax [redacted] [redacted]
From: David N [redacted] < [redacted] @mccreaway.com>Date: Thu, Dec 18, at 9:AMSubject: FW: [redacted] Complaint ( [redacted] )To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Benita K [redacted] < [redacted] @mccreaway.com> [redacted] , Good MorningWe contacted [redacted] today concerning the customer service complaint listed belowWe performed the Fall Inspection on November 28, the servicing of the equipment was completed and [redacted] seemed satisfied with the result [redacted] was not pleased with the scheduling process but seemed content with us using this experience as a learning tool to improve our Customer Service processes and proceduresPlease contact me if additional information is neededRegards, David N***General ManagerMcCrea Heating and Air Conditioning Services of Maryland [redacted] **Temple Hills, MD***W: ###-###-####C: ###-###-####F: ###-###-####Email: [redacted] @mccreaway.com