Initial Business Response /* (1000, 9, 2016/05/06) */
IN RESPONSE TO CONSUMER/CARDHOLDER'S COMPLAINT: CASE ID # XXXXXX
CARDHOLDER DISPUTED A CHARGE WITH CREDIT CARD ISSUER, CREDIT ONE BANKRENDERED RESULT WAS A VALID CHARGE, IN FAVOR OF MERCHANT
2.CONSUMER CLAIMS OF BOOKING HOTEL ROOM
ON LINE @ "AMERICAS BEST VALUE INN" WEBSITEBOOKED HOTEL ROOM WAS ON THIRD PARTY WEBSITE "BOOKING.COM" SEE ATTACHMENTUPON BOOKING CONSUMER IS PROVIDED WITH CONFIRMATION # TO THEIR VALID E-MAIL ADDRESS & CANCELLATION POLICY AS WELL AS INSTRUCTIONS HOW TO CANCEL & THEIR CUSTOMER SERVICE PHONE NUMBER
HOTEL PRINTED ARRIVAL LIST FROM BOOKING.COMCONSUMERS NAME APPEARS AS ARRIVING GUEST & IS ON LIST SHOWN STATUS AS "OK"
WITHIN THE CANCELLATION TIME FRAME, CONSUMER IS ALWAYS ABLE TO GO ON LINE TO CANCEL RESERVATION WITHOUT ANY PENALTY AND OBTAIN CANCELLATION # AND SAME IS SENT TO THEIR E-MAIL ADDRESS OR CAN CONTACT BOOKING.COM CUSTOMER SERVICE TOLL FREE PHONE NUMBER
THIRD PARTY BOOKINGS ARE NOT CANCELLED AT THE HOTEL LEVEL & ARE ALWAYS ADVISED TO UTILIZED SAME SOURCE AS THEIR BOOKING SITE
CONSUMER CLAIMS "HOURS PRIOR TO THE CHETIME, I TRIED TO CANCEL THE CHARGE(?")HOURS PRIOR TO CHECK IN TIME, IT WOULD BE ON JAN25, @ NOONA CHARGE FOR "NOSHOW" WAS ON 01/27/@10: AM
(SEE CREDIT CARD SALES COPY )THERE WAS NO CHARGE FROM HOTEL AT TIME CLAIMED BY THE CONSUMERCONSUMERS WAS TO ARRIVE PER BOOKING MODIFICATION ON JAN26, (SEE COPY OF THE BOOKING.)
CONSUMER CLAIMS " I PROCEEDED TO CONTACT MY CREDIT CARD COMPANY, CREDIT ONE BANK, AND SPOKE TO A REPRESENTATIVE WHO STATED THAT THE CHARGE WOULD NOT GO THROUGH ON MY CREDIT CARDHE GAVE ME CANCELLATION BOOKING CONFIRMATION NUMBER (???)
"HE" (?) ASSUMED REPRESENTATIVE FROM CREDIT COMPANYCREDIT ONE BANK IS CREDIT CARD ISSUING ENTITYBOOKING WAS FROM BOOKING.COMTWO DIFFERENT ENTITY
SENT VIA FAX: COPY OF CONSUMERS RESERVATION2.ARRIVAL LIST FOR 01/26/GENERATED FROM BOOKING.COM ON 05/06/3.'NO SHOW" CHARGE COPYCOPY OF COMMISSION CHARGED BY BOOKING.COM ON RESERVATION/BOOKING IN QUESTION
Initial Consumer Rebuttal /* (3000, 11, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit card was charged by the hotel without authorizationThe hotel (America's Best Value Inn) deviously changed its name to Days Inn on the charge so as to escape noticeNowhere on the information was the hotel Days Inn authorized to charge the credit card
Being in the business of hospitality, it is important for hoteliers to follow through on what they promise as much as the guest doesI made the attempt to cancel the reservation within the allotted time periodThe charge is unjust and the merchant is in fact attempting to scam me
Initial Business Response /* (1000, 12, 2016/03/04) */
WE ARE NEEDING MORE INFORMATION FROM THE CONSUMER:
WHAT TIME OF THE DAY CONSUMER MADE REQUEST FOR A REFUND OF THE DIFFRENCE? .....AND SOME DESCRIPTION OF THE FRONT DESK PERSON!
Initial Business Response /* (1000, 9, 2016/05/06) */
IN RESPONSE TO CONSUMER/CARDHOLDER'S COMPLAINT: CASE ID # XXXXXX
CARDHOLDER DISPUTED A CHARGE WITH CREDIT CARD ISSUER, CREDIT ONE BANKRENDERED RESULT WAS A VALID CHARGE, IN FAVOR OF MERCHANT
2.CONSUMER CLAIMS OF BOOKING HOTEL ROOM
ON LINE @ "AMERICAS BEST VALUE INN" WEBSITEBOOKED HOTEL ROOM WAS ON THIRD PARTY WEBSITE "BOOKING.COM" SEE ATTACHMENTUPON BOOKING CONSUMER IS PROVIDED WITH CONFIRMATION # TO THEIR VALID E-MAIL ADDRESS & CANCELLATION POLICY AS WELL AS INSTRUCTIONS HOW TO CANCEL & THEIR CUSTOMER SERVICE PHONE NUMBER
HOTEL PRINTED ARRIVAL LIST FROM BOOKING.COMCONSUMERS NAME APPEARS AS ARRIVING GUEST & IS ON LIST SHOWN STATUS AS "OK"
WITHIN THE CANCELLATION TIME FRAME, CONSUMER IS ALWAYS ABLE TO GO ON LINE TO CANCEL RESERVATION WITHOUT ANY PENALTY AND OBTAIN CANCELLATION # AND SAME IS SENT TO THEIR E-MAIL ADDRESS OR CAN CONTACT BOOKING.COM CUSTOMER SERVICE TOLL FREE PHONE NUMBER
THIRD PARTY BOOKINGS ARE NOT CANCELLED AT THE HOTEL LEVEL & ARE ALWAYS ADVISED TO UTILIZED SAME SOURCE AS THEIR BOOKING SITE
CONSUMER CLAIMS "HOURS PRIOR TO THE CHETIME, I TRIED TO CANCEL THE CHARGE(?")HOURS PRIOR TO CHECK IN TIME, IT WOULD BE ON JAN25, @ NOONA CHARGE FOR "NOSHOW" WAS ON 01/27/@10: AM
(SEE CREDIT CARD SALES COPY )THERE WAS NO CHARGE FROM HOTEL AT TIME CLAIMED BY THE CONSUMERCONSUMERS WAS TO ARRIVE PER BOOKING MODIFICATION ON JAN26, (SEE COPY OF THE BOOKING.)
CONSUMER CLAIMS " I PROCEEDED TO CONTACT MY CREDIT CARD COMPANY, CREDIT ONE BANK, AND SPOKE TO A REPRESENTATIVE WHO STATED THAT THE CHARGE WOULD NOT GO THROUGH ON MY CREDIT CARDHE GAVE ME CANCELLATION BOOKING CONFIRMATION NUMBER (???)
"HE" (?) ASSUMED REPRESENTATIVE FROM CREDIT COMPANYCREDIT ONE BANK IS CREDIT CARD ISSUING ENTITYBOOKING WAS FROM BOOKING.COMTWO DIFFERENT ENTITY
SENT VIA FAX: COPY OF CONSUMERS RESERVATION2.ARRIVAL LIST FOR 01/26/GENERATED FROM BOOKING.COM ON 05/06/3.'NO SHOW" CHARGE COPYCOPY OF COMMISSION CHARGED BY BOOKING.COM ON RESERVATION/BOOKING IN QUESTION
Initial Consumer Rebuttal /* (3000, 11, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit card was charged by the hotel without authorizationThe hotel (America's Best Value Inn) deviously changed its name to Days Inn on the charge so as to escape noticeNowhere on the information was the hotel Days Inn authorized to charge the credit card
Being in the business of hospitality, it is important for hoteliers to follow through on what they promise as much as the guest doesI made the attempt to cancel the reservation within the allotted time periodThe charge is unjust and the merchant is in fact attempting to scam me
Initial Business Response /* (1000, 12, 2016/03/04) */
WE ARE NEEDING MORE INFORMATION FROM THE CONSUMER:
WHAT TIME OF THE DAY CONSUMER MADE REQUEST FOR A REFUND OF THE DIFFRENCE? .....AND SOME DESCRIPTION OF THE FRONT DESK PERSON!