Never againJust don't understand the customer service hereI guess the owner, Jim, just doesn't know how to be friendly or a good business manWe've spent close to $1,for a water softener and reverse osmosis systemOur RO system was making quite a bit of noise since it was installed so we called him to check it outHe came out for min, did a test and said it's fineHe proceeded to write up a $service chargeI told him to beat itHe also called me 6x in a row until I picked up (while I was at work) because he wanted to confirm our appointment but my mailbox was fullVery strange business and person all around There's a lot of other businesses out there that can install water system AND be friendly...and won’t nickel and dime you
I’ve used Paradise Water Systems for around the past years At first, it was a good company A live person answered the phone, got my appointment when needed and the technicians that came out were professional, friendly and did a great job That has changed over the past few years It seems like the owner, Jim J***, got rid of everyone that worked for him (he has no real office, he works out of his garage) and runs the whole show himself now For someone owning his own business and being a customer service industry, Jim J*** has absolutely NO customer service skills whatsoever He is rude, unpleasant and now I know, dishonest
We had our reverse osmosis serviced through him January At that appointment, he told my husband that we need a bunch of items replaced and with the yearly service and trip charge, the amount would be $ Relying on what MrJ*** said, we did the service Two months later in March 2017, one of the filters on our system started leaking I called to schedule an appointment and was told there would be a charge I told MrJ*** that he had just replaced a bunch of stuff not even months ago and in a very nasty rude voice he told me that he didn’t remember and that if it was something different he would have to charge us I made the appointment because we needed it fixed He came out and to the tune of $fixed the leak (this included his $service charge which I feel should have been waived if he was there months prior) We paid Paradise Water Systems and Jim J*** $in two months for repairs to our reverse osmosis system which was years old, and could have bought a whole new system for around $289- I was shocked when I started looking for a new company to repair our system that we could get a new one for less than what he charged us for repairs I feel he should have told us that and he didn’t because like I mentioned above, he was dishonest and just took us to the cleaners DO NOT use this company
Never againJust don't understand the customer service hereI guess the owner, Jim, just doesn't know how to be friendly or a good business manWe've spent close to $1,for a water softener and reverse osmosis systemOur RO system was making quite a bit of noise since it was installed so we called him to check it outHe came out for min, did a test and said it's fineHe proceeded to write up a $service chargeI told him to beat itHe also called me 6x in a row until I picked up (while I was at work) because he wanted to confirm our appointment but my mailbox was fullVery strange business and person all around There's a lot of other businesses out there that can install water system AND be friendly...and won’t nickel and dime you
I’ve used Paradise Water Systems for around the past years At first, it was a good company A live person answered the phone, got my appointment when needed and the technicians that came out were professional, friendly and did a great job That has changed over the past few years It seems like the owner, Jim J***, got rid of everyone that worked for him (he has no real office, he works out of his garage) and runs the whole show himself now For someone owning his own business and being a customer service industry, Jim J*** has absolutely NO customer service skills whatsoever He is rude, unpleasant and now I know, dishonest
We had our reverse osmosis serviced through him January At that appointment, he told my husband that we need a bunch of items replaced and with the yearly service and trip charge, the amount would be $ Relying on what MrJ*** said, we did the service Two months later in March 2017, one of the filters on our system started leaking I called to schedule an appointment and was told there would be a charge I told MrJ*** that he had just replaced a bunch of stuff not even months ago and in a very nasty rude voice he told me that he didn’t remember and that if it was something different he would have to charge us I made the appointment because we needed it fixed He came out and to the tune of $fixed the leak (this included his $service charge which I feel should have been waived if he was there months prior) We paid Paradise Water Systems and Jim J*** $in two months for repairs to our reverse osmosis system which was years old, and could have bought a whole new system for around $289- I was shocked when I started looking for a new company to repair our system that we could get a new one for less than what he charged us for repairs I feel he should have told us that and he didn’t because like I mentioned above, he was dishonest and just took us to the cleaners DO NOT use this company