McDonald & Associates pc

October 4, Ms [redacted] Revdex.com of Western Pennsylvania Holiday Drive Pittsburgh, PA Re: ID Number [redacted] Dear Ms***, Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms [redacted] ***Please be advised that Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practicesWe would like to thank Ms [redacted] for bringing this matter to our attentionWe were unaware that we were contacting a wrong number prior to Ms [redacted] filing the complaintMs***’s phone number, ###-###-####, has been removed from our systemThank you for the opportunity to explain the facts associated with this matterWe apologize to Ms [redacted] for her inconvenienceI hope this provides you with the information necessary to close this matterIf you have any questions, please feel free to call me at the number listed belowDenovus Corporation, Ltd.a collection & receivables management company Johnson Road Meadow Pointe Plaza II, Suite Washington, PA 1530###-###-#### (phone) Sincerely,Celeste [redacted] ***Director of Client Relations###-###-#### (fax) Email: [redacted]

October 16, 2017Mr. [redacted] ***BBB of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: [redacted] ID No.: [redacted] Dear Mr. ***:Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Mr. [redacted] .... First, we would like to apologize to Mr. [redacted] for the inconvenience he experienced.A new company assumed responsibility for servicing his account. It was our understanding that he would be contacted by them on a timely basis in order to explain the change and to continue existing arrangements. We have reached out to the new servicer to confirm that they will honor the terms of his payment plan. We also contacted Mr. [redacted] to apologize for the issues that the transition created and to provide contact information for the new servicer.Thank you for the opportunity to explain the facts associated with this matter. I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below.Very truly yours,Marcia M [redacted] President

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Settlement offer mailed to address provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like Denovous to send the settlement...

offer to my address : [redacted] [redacted]I do not live In The US for almost 2 years now, however I do get mail at that address than can be forwarded to me, I also do not have an an American phone number. The last time I was in America is when I tried to resolve this matter but it didnt happen fast enough. I will be coming back in the coming year and would like to  resolve this issue.
Regards,
[redacted]

October 16, 2017Mr. [redacted]Revdex.com of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: [redacted] ID No.: [redacted] Dear Mr. [redacted]:Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Mr. [redacted]....

First, we would like to apologize to Mr. [redacted] for the inconvenience he experienced.A new company assumed responsibility for servicing his account. It was our understanding that he would be contacted by them on a timely basis in order to explain the change and to continue existing arrangements. We have reached out to the new servicer to confirm that they will honor the terms of his payment plan. We also contacted Mr. [redacted] to apologize for the issues that the transition created and to provide contact information for the new servicer.Thank you for the opportunity to explain the facts associated with this matter. I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below.Very truly yours,Marcia M[redacted]President

October 4, 2016 Ms. [redacted] Revdex.com of Western Pennsylvania 400 Holiday Drive Pittsburgh, PA 15220 Re: ID Number [redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to the above referenced complaint regarding Denovus Corporation that was filed by Ms. [redacted]. Please be advised that...

Denovus is a debt collection company and emphasizes regulatory compliance and professionalism in every aspect of its collection practices. We would like to thank Ms. [redacted] for bringing this matter to our attention. We were unaware that we were contacting a wrong number prior to Ms. [redacted] filing the complaint. Ms. [redacted]’s phone number, ###-###-####, has been removed from our system. Thank you for the opportunity to explain the facts associated with this matter. We apologize to Ms. [redacted] for her inconvenience. I hope this provides you with the information necessary to close this matter. If you have any questions, please feel free to call me at the number listed below. Denovus Corporation, Ltd.a collection & receivables management company 480 Johnson Road Meadow Pointe Plaza II, Suite 110 Washington, PA 1530###-###-#### (phone)  Sincerely,Celeste [redacted]Director of Client Relations###-###-#### (fax) Email: [redacted]