McDonald Hearing Aid Center

Review: I have been that I must demand for a full and complete refund of the $6,741.00 I paid for (2) Hearing Aid devices at your place of business in Walnut Creek, CA 94598. These Hearing Aids have never worked as they should, I have brought them back to on the three occasions to have them repaired, I was told when I bought these Aids that the battery life was 4 to 5 days on a set of batteries, I have never had a set of batteries last more than 36 hours.

The next to last time I come to your office to get the Aids repaired I was told that they would be fine now they were cleaned and adjust, they lasted exactly 5 days before they both quit working and became nothing more than ear plugs.

On Monday, Spetember 29th. 2024 I had an appointment at 9:00 AM in your office to get my Hearing Aids serviced or repaired, Iw as told at that time that your employee got the right Aid working but the left would need repairing, and that I should come back in the afternoon to get it worked on and at that time see the doctor. I was there on time for the appointment, why should I need to come back in the afternoon. I live in Brentwood and it takes me an hour and fifteen minutes each way to come to your office, I have made eleven trips to your office since I purchased these pieces of junk from you, each trip costing me app. $50.00.Desired Settlement: I am hereby making a demand on McDonald Hearing Aid Center for a full and complete refund of the purchase price of these hearing Aids in the amount of $6,741.00

Business

Response:

Check # [redacted] for $4,000.00 was issued 2/16/15 pursuant to a Small Claims settlement arrangement between the company and Mr. [redacted]. The company CFO indicates the check has cleared the bank and thus this issue should be closed as resolved. If Mr. [redacted] did not receive or cash the check please let us know so we can take steps to address the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

In response to your letter received by me today 3/10/15 regarding the complaint I submitted to Revdex.com on 2/25/15 ID # [redacted], and involving

Review: Aug. 2013 canceled an order and never received a promise refund.

My name is [redacted] (daughter) filing for [redacted] (mother). In Aug. 2013 was fitted for a left and right hearing aid earmold. Had to pay by check $150 at the time of visit. Due to deteriorating health reasons had to cancel the order 7 days later. I was told I would get a refund. After several attempted call to the receptionist [redacted] she keep reasuring me the check was on the way. It has been nearly 3 months from the Purchase date; 08/13/2013 and have not been reimbursed. Invoice [redacted] Patient ID#XXXXX Amt. $150 Check. Desired Settlement: My name is [redacted] (daughter) filing for [redacted](mother). In Aug. 2013 [redacted] was fitted for a left and right hearing aid earmold. Had to pay up front $150 at the time of visit. 7 days later we canceled the order due to my mothers deteriorating health. The check was cashed by McDonald's. I was promised a refund. After several calls and speaking to the receptionist [redacted] regarding a refund she informed me every time I called she would notify the company of my complaint and this went on for several weeks. I went to the office 2 week ago to confront her again with this problem and she said the check was sent in the mail. That was 2 weeks ago. It has been nearly 3 months and no refund has been sent. Invoice# [redacted] Patient ID# XXXXX Visit Date: 08/13/2013 I would appreciate you looking into this matter.

Business

Response:

Initial Business Response

[redacted] last purchased hearing aids in early 2012 and has been wearing them without complaint until she came into the Lodi office in August 2013 - after about 1 and 1/2 years. The dispenser thought she would hear better with custom ear molds - sometimes the device loses its fit because of aging or weight loss. Impressions were taken and the custom ear molds were ordered. Ms. [redacted] paid the $150 fee - this is what the company is charged by the manufacturer for ear molds after such a long gap in contact. Ms. [redacted]'s daughter called approximately a week later to request a cancellation of the ear molds. The order could not be cancelled because the ear molds had been made at the factory. Nonetheless, she received a refund of her $150 as a courtesy on 11/5/13. It is hard to understand why a complaint would be filed when the refund was already effected - 3 days in advance of the complaint being filed.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: McDonald Hearing Aid Center sold me a hearing aid that I was not ever able to use. There is a mold made of one's ear so that the fit is exactly right. I was told the mold would take about 2 weeks from the day they sold me the hearing aid. It took about a month. The fit was wrong and they ordered another made. They promised it would arrive in 2 weeks but it, too, was very late and when it came it did not fit correctly. A new mold was done (#3). The promised 2 weeks became 3 weeks and, finally, I asked to just return the hearing aid and get my money back. They made me make an appointment for this, but when I got to the appointment told me they couldn't do anything for me because they did not have my file - the receptionist even insisted that I had made an appointment for an adjustment on the hearing aid that I have never worn! Finally they gave me a form to fill out (mostly because my niece had taken time off work to bring me for the appointment and was angry and getting loud) and told me they would call me when they had the file. Another several weeks went by. My niece called them (I couldn't call because I am profoundly deaf without a hearing aid) and asked if the file had come in. It hadn't, but she was assured they would get it for the appointment they insisted on her making. We went to the appointment and all they did was take the form! My niece took time off for this, when we simply could have mailed the form. Now, over FIVE MONTHS after the purchase of the hearing aids, they have finally accepted the return and are telling us that my credit card will be credited in FORTY FIVE DAYS.Desired Settlement: They have the product back, complete with the original packaging and all booklets and extra hearing aid batteries. I want my money. Now. Original purchase: early November 2013.Requested refund: early March, 2014I have more records on the purchase and can dig them up, if needed.

Business

Response:

According to our records, Ms. [redacted] purchased on 11/11/13 with delivery of the hearing aids on 11/26/13. We take responsibility for the delays in delivery of the molds (although ear molds are sent to Illinois to be manufactured and the delay in shipping from the manufacturer was not our fault). Ms. [redacted] first requested the refund on March 31, 2014 as per the request for refund signed by Ms. [redacted]. Our contractual obligation is to provide a refund within 30-45 days of approval of the refund. The refund was approved 4/16/14. Ms. [redacted] should have her refund by 5/31/14 - within the time stated in the purchase agreement.

Review: I wanted to void the contract because my two sisters were going to pay for this. My sister [redacted] was with me at the time of the exam,she had told the lady whom performed the test that she would have to talk to our other sister to see if she could help pay for this. She talked to her when we got home and decided that they couldnt afford it. We called the next morning, (my sister [redacted]) and explained that we werent going to be able to afford it. The girl [redacted] told my sister [redacted] that we were liable since we signed the contract. So we then called the Revdex.com and asked them if we were liable and they told us to send a certified letter. We did this within the 3 day period that the Revdex.com told us to. McDonalds called 4/16/2015 and left a message on our answering machine asking us to call them. When we called the following morning, they told us they needed to cancel the appt. for today 4/17/2015 because the hearing aids werent ready, they would'nt be ready for another week. My sister [redacted] got on the phone and told them again that we couldnt afford it and we sent them a certified letter stating that. They said they never recieved it. We called the PO and they said they sent the notice for them to pick up the certified letter, but they never picked it up. We went to the PO to pick up the certified letter that they never picked up. I am sending copies of the certified letter that they would not pick up along with the letter I wrote that was inside. Also the contracts an Postal reciepts.Desired Settlement: Would like a refund on the check they cashed and the contract voided.

Business

Response:

First Revdex.com was in error in alluding to a 3-day right of rescission regarding hearing aid purchases. There is no 3-day right of rescission applied to hearing aid purchase under law. Thus the certified letter would have no effect regarding cancellation of the contract. Secondly, the McDonald Agreement to Purchase contains a bold-print warning that there is no cooling off period. Under law and contract, the customer is bound by her agreement, no matter who was paying for it. McDonald has a process for requesting cancellation. The customer must come in and sign a cancellation agreement. The customer did not do this. Accordingly, McDonald has every right to deny cancellation.However, the management of the company has decided to cancel the purchase and refund the customer. Please provide the attached agreement to her and once the signed agreement is received as written, a refund will issue as per the agreement to purchase and the cancellation agreement.

Review: Ref 1: Agreement to purchase, 7/10/15

Ref 2: Receipt for delivery, 7/21/15

Ref 3: "Health Plan" Credit account sales receipt

Ref 4: "Health Plan" first invoice for $144.00

Ref 5: "Health Plan" second invoice for $293.00

Ref 1, on 7/10/15 I agreed to pay $3,591.00 for two hearing aids

Ref 2, on 7/27/15 I took delivery on two hearing aids

Ref 3, on 7/27/15, the cost of $3591.00 was assigned to "Health Plan" in San Antonio, Texas.

Ref 4, first installment from "Health Plan" for $144.00 due 8/27/15, by this time had opted out per the purchase agreement and did not pay.

In accordance with Ref1 agreement "if the hearing aid and is not initially fit for your particular needs, it may be returned to the seller will either replace ore promptly or refund the total amount paid"

So, on 8/27/15 at 3:45 PM, I appeared at the Roseville office of MCHC and attempted to return the hearing aid. My wife and I met with a lady names [redacted]. She insisted we go to her office for an additional "adjustment" there I explained we had fully complied with all of their requirements and we were opting out per the agreement. She immediately went BALISTIC and said "get out of my office". She then said she was calling the POLICE to get me out of the building. I then tried to return the hearing aids but she refused to accept them. So, to avoid any further unpleasantness, we left before the POLICE arrived.

I can hardly believe [redacted]'s un professional behavior and complete violation of the agreement.

I didn't pay Ref 4 invoice and later received Ref 5 invoice which I also have not paid.Desired Settlement: Since I have not paid any of the "Health Plan" invoices, there is no "refund of "total amount paid". I just want MCDHAC to instruct "Health Plan" to reduce my amount due to "Zero".

As you can see from my poor hand writing, I suffer from Parkinsons. I also suffer from sever balance problems and must walk using a cane. I had several hard falls, have had 6 (six) way bypass surgery, angina (frequently), and hearing loss.

I can accurately say I am in FRAGILE health. I do not need another encounter with [redacted] In addition to cleaning my account with Health Plan, I think my wife and I deserve a written apology from [redacted] and/or MCDHAC

Since I have already attempted to return the hearing aids, it would be unwise for me to return to their roseville office. I will be happy to return them if they are willing to pick them up at my home address by appointment.

You may contact me at [redacted]

Business

Response:

Customer was originally seen for a free hearing test in March of 2015. The test showed customer had a moderate to profound bilateral hearing loss. Customer did notpurchase at that time. Customer purchased a pair of [redacted] HD hearing aids on 7/10/15. The aids were delivered on 7/27/15 with notation that the fit,function and calibration were OK; but customer had dexterity issues. The company provided a remote volume accessory to customer without charge.Customer was seen regularly from then until 8/27/15 when he appeared requesting a return. It was explained to customer that the right of return is not automatic and he must provide the company the opportunity to adjust, repair, or replace the aids. Customer flatly refused any options offered, including a free upgrade to more technologically advanced and expensive models – even though customer had no complaints about the fit or function of the hearing aids. Company relies on Civil Code Section 1790-1793.2 in that the buyer does not have an unqualified option to return the device for a refund and may return the hearing aid only if the buyer has offered the seller the opportunity to adjust, repair, or replace the device and the seller has failed to do so. The law also states that a buyer does not have an unqualified right to return if the seller offers to adjust, repair, or replace the device and buyer refuses. In this case, seller - the company - has never refused any kind of service whatsoever but customer refused any other options offered. Thus, a return and refund is not warranted.The company remains available to service the devices and continue to provide its high quality services to customer. The customer should contact the office and schedule an appointment to be seen and to receive service on his devices. Thank you.

Consumer

Response:

Thank you for your letter of 10/2/15. Unfortunately we have very poor mail. I received it on 10/8/15 but in our phone conversation, you mentioned my case would remain open.Let me say that during the purchase period. I was told by technicians: [redacted], and [redacted], that prior to 45 days, if I was not happy I would return the hearing aids for a full refund. This policy was repeated several times. This policy is further repeated in the “agreement to purchase” included in my earlier letter. Yet, on 8/27/15, at 3:45 pm, when I told [redacted] I wanted to “opt out”. (per the agreement) she exploded, she said get out of my office, I’m calling the POLICE to get you out of the building.” Her behavior was most uncalled for, offensive, shocking, swolling, disgusting, unsavory, harmful I have ever experienced. I have included a list of my physical and health issues. You can see that my health is rather FRAGILE.Since this encounter with [redacted], I have suffered from serious anxiety attacks, loss of sleep, several angina (chest pains) attacks, and four near fainting, near black-out episodes. Further, the hearing aids were so badly adjusted that flushing a toilet sounded like Niagara Falls, moving a dish sounded like an earthquake. Result= jangled nervesI have just received a third statement form health plan. (Attached) for $442.00 // $3653.00 which I have no intention of paying because this whole McDonald thing of “Bait + Switch”, “Keep customer hooked”, ie “PURE FRAUD”!!!!If I find it necessary to hire an attorney to get my balance restorded to ZERO, I’m afraid there may be serious charges of Elder abuse, mental and physical abuse, and considerable physical and financial, health claims. Why not McDonald pay back health plan and reduce my balance to ZERO. [redacted]’s physical and health issues-1. Age 85 years2. Open heart- 6 way bypass surgery3. Angioplasty – 2 stints, I balloon, I roto-rooter4. Diabetes 2, diabetes SHOCK (near fatal)5. Walk with a kane6. Hearing loss7. Caterac surgery- visual “cropping (blanking).8. Prostate enlarged plus all the problems9. Low strength – form diabetic shock10. Parkinson’s11. High blood pressure12. Loss of balance – several FALLS. Prblems resulting from hearing aid failure and barbaric treatment at McDonalds1. Angina chest pains due to stress2. Loss of sleep due to stress at McDonalds3. Near fainting/black-out due to stress.4. High blood pressure due to stress.5. Jangled nerves due to malfunction of hearing aids6. Extreme anxiety over McDonald’s treatment.Legal advisor [redacted] P.S. where is that apology from [redacted] and corporate? If they are smart, they can avoid all the potential litigation. Frankly, Mr. [redacted], I cannot understand why McDonalds continues to employ [redacted]. She is a serious liability to McDonald.P.S.: My wife is equally upset and frustrated by our encounter with [redacted] and has added a few pages to this report. It is somewhat disjointed due to her being so upset. Thank you for pursuing our complaint.[redacted]

Consumer

Response:

Consumer states that he accepts the business response and will consider the matter resolved once the entire refund process is successfully completed.

Business

Response:

We agree the matter is resolved, but it is not closed. If Mr. [redacted] will return the hearing aids in good working order to the Roseville store, and sign the required return receipt [requesting a copy for himself] we will provide a full refund to his [redacted] account. He previously received the credit card refund. I assure Mr. [redacted] that he will be treated with courtesy and respect in doing so. As to the $35, we don't think that belongs to the company. Thank you.

Review: I have tried on several occasions to get [redacted]'s hearing aid refitted. The long aid that you made for him is impossible for him to put in his ear. You instructed me to do it for him but as soon as I left your office I was not able to get it in his ear.

This instrument has been of no use to [redacted]. I asked you to make a new mold that did not reach into the ear so far but he was able to use. Better to hear some rather than not at all.

Recently I made a phone call to your office and asked the lady at the desk to convey my request to you, no one returned my call.

The contract says that the aid is to be returned with in 30 days if not satisfactory. I did not keep tract of the dates on witch I let you know [redacted] can not use this aid but the two years is almost up and something must be done. He needs what every help he can get.

You made it clear that you were not going to remake this aid but something must be done. You want him to learn to use ti as is but it is too long and winding to get into his ear.

Business

Response:

Initial Business Response

Mr. [redacted] purchased the hearing aid for his left ear on February 9, 2012. The aid was delivered on 3/6/12. Initial fitting went well and follow up was set for 3/15/12. Aid was functioning properly but he had difficulty inserting the aid. Pt. and wife counseled on proper insertion. Pt. appeared 4/19/12 - aid was clogged with wax. it was cleaned and adjusted. No complaints about insertion difficulty. Pt. did not show for 3 month check in July 2012. Pt. next appeared 11/6/12 after a more than 6 month break in service or contact. Pt. missed next 2 follow up appointments and came in for aid shell modification on 4/9/13 - another 4 month break in service. Pt. next came in for follow up on 7/10/13 after another 3 month break in service.

This hearing device is over 1 1/2 years old. The device was fitted to the specific needs of the buyer as evidenced by the 3 long breaks in service or request for service. The patient has never requested a return or refund at any time over the past 1 1/2 years. State law dictates that a patient does not have an unqualified right to return. The right to return is lost if or when the buyer uses the devices for more than 30 days without needing or requesting adjustment, repair or replacement. This has occurred 3 times over the past 1 1/2 years. Therefore, Mr. [redacted] is not entitled to a refund. The company will still continue to assist him on an ongoing basis - without additional cost - with free adjustments and service, cleaning, etc. as has occurred in the past.

Final Consumer Response

[redacted]'s letter to you in part was correct. My husband [redacted] did not keep appointments because Mr. [redacted] only was willing to train both of us to insert this long twisted hearing aid.

We made an appointment with Mr. [redacted] and all he wanted to do was train me on inserting the long aid. In my letter I said that as soon as I got out of the office I could not get that aid in again.

I told Mr. [redacted] that we would pay the cost of making a new mold that [redacted] could get in and out of his ear. He then promptly took [redacted] into another room to make the mold and then boxed the original instrument to mail off to the main company... I told Mr. [redacted] that as soon as we made the exchange I would let the Revdex.com know that we were happy with the new aid and that he had done all that was expected. We expect to get the new hearing aid on the 20th of December 2013.

I appreciate your help in this matter; I did not expect such a good response. Apparently, you have more influence than I was aware of.

Final Business Response

Mr. [redacted] is doing everything possible to provide continuing service to Mr. [redacted] - without additional cost. The molds, if necessary will be provided - without additional cost. This is all part of the fitting and hearing aid service and maintenance process. Mr. [redacted] has never refused service to Mr. [redacted] for any reason. There should be no complaint here as services are being provided. Revdex.com had nothing to do with whether or not services are and were provided. McDonald Hearing Aid Center and its dispensers provide maintenance services - without cost - to each and every customer in the ordinary course of business. Mr. [redacted] recognized the need for additional hearing aid insertion training and took the extra time and effort to train Mrs. [redacted] as well. This should be recognized as "above and beyond" and not the source of a complaint. I would also like to point out that it is Mrs. [redacted] who is making this complaint - BUT SHE IS NOT THE CUSTOMER OR CONTRACTING PARTY. Mr. [redacted] IS. Nevertheless, McDonald's and Mr. [redacted] will continue to provide its high quality care and service to Mr. [redacted] as has been provided in the past.

Business

Response:

Mr. [redacted] purchased the hearing aid for his left ear on February 9, 2012. The aid was delivered on 3/6/12. Initial fitting went well and follow up was set for 3/15/12. Aid was functioning properly but he had difficulty inserting the aid. Pt. and wife counseled on proper insertion. Pt. appeared 4/19/12 - aid was clogged with wax. it was cleaned and adjusted. No complaints about insertion difficulty. Pt. did not show for 3 month check in July 2012. Pt. next appeared 11/6/12 after a more than 6 month break in service or contact. Pt. missed next 2 follow up appointments and came in for aid shell modification on 4/9/13 - another 4 month break in service. Pt. next came in for follow up on 7/10/13 after another 3 month break in service.

This hearing device is over 1 1/2 years old. The device was fitted to the specific needs of the buyer as evidenced by the 3 long breaks in service or request for service. The patient has never requested a return or refund at any time over the past 1 1/2 years. State law dictates that a patient does not have an unqualified right to return. The right to return is lost if or when the buyer uses the devices for more than 30 days without needing or requesting adjustment, repair or replacement. This has occurred 3 times over the past 1 1/2 years. Therefore, Mr. [redacted] is not entitled to a refund. The company will still continue to assist him on an ongoing basis - without additional cost - with free adjustments and service, cleaning, etc. as has occurred in the past.

Consumer

Response:

[redacted]'s letter to you in part was correct. My husband [redacted] did not keep appointments because Mr. [redacted] only was willing to train both of us to insert this long twisted hearing aid.

We made an appointment with Mr. [redacted] and all he wanted to do was train me on inserting the long aid. In my letter I said that as soon as I got out of the office I could not get that aid in again.

I told Mr. [redacted] that we would pay the cost of making a new mold that [redacted] could get in and out of his ear. He then promptly took [redacted] into another room to make the mold and then boxed the original instrument to mail off to the main company... I told Mr. [redacted] that as soon as we made the exchange I would let the Revdex.com know that we were happy with the new aid and that he had done all that was expected. We expect to get the new hearing aid on the 20th of December 2013.

I appreciate your help in this matter; I did not expect such a good response. Apparently, you have more influence than I was aware of.

Business

Response:

Mr. [redacted] is doing everything possible to provide continuing service to Mr. [redacted] - without additional cost. The molds, if necessary will be provided - without additional cost. This is all part of the fitting and hearing aid service and maintenance process. Mr. [redacted] has never refused service to Mr. [redacted] for any reason. There should be no complaint here as services are being provided. Revdex.com had nothing to do with whether or not services are and were provided. McDonald Hearing Aid Center and its dispensers provide maintenance services - without cost - to each and every customer in the ordinary course of business. Mr. [redacted] recognized the need for additional hearing aid insertion training and took the extra time and effort to train Mrs. [redacted] as well. This should be recognized as "above and beyond" and not the source of a complaint. I would also like to point out that it is Mrs. [redacted] who is making this complaint - BUT SHE IS NOT THE CUSTOMER OR CONTRACTING PARTY. Mr. [redacted] IS. Nevertheless, McDonald's and Mr. [redacted] will continue to provide its high quality care and service to Mr. [redacted] as has been provided in the past.

Consumer

Response:

This letter to let you know that with your help the above case is final and we are very happy.

On Feb. 12, [redacted] was released from the Care Home and we went to McDonald Hearing Aid to receive the aid that they had waiting for him for some time. [redacted] was very helpful and we truly appreciate the care he has shown in helping [redacted] to hear better.

No further help is necessary and I am so appreciative of your letters and interest.

Sincerely,

[redacted] & [redacted]

Review: This information if being sent to you regarding our complaint against McDonald Hearing Aid Center, [redacted]. Phone [redacted]. We have never seen an address for the “Head Office”.

Review: hearing aids were received. Completely dis-satisfied and were returned and other hearing aids were given for replacement but they were also not satisfactory. The last ones were returned on 11/19/2015 which was the date for the return to receive our refund. We were told by the technician and receptionist that we should receive the refund by Dec. 19, 2015. We have had communications with [redacted] which handles the finances for McDonald’s and filed a dispute letter with [redacted] in Feb. so far we have not received a refund. We have spent many hours compiling information for what should have been a simple solution to business agreement with McDonalds.Desired Settlement: Resolution: refund of $1,618.50 for the money paid to McDonald’s through Health Plan of [redacted]. We are still receiving bills from [redacted] (though no interest on the balance $7,149 since we filed a dispute letter.)

Sincerely,

Business

Response:

A full refund has been made to customer's [redacted] account. His account is now closed and the company no longer has access to the account information due to privacy restrictions. Any money customer has paid to [redacted] that is due to him will be refunded to him directly from [redacted]. Thank you.

Consumer

Response:

I am rejecting this response because:We have not received the refund of $1,618.50 for the money paid to McDonald through the Health Plan of [redacted] at PO [redacted]

Consumer

Response:

Consumer states that the refund has been received and considers the matter resolved.

Review: To Whom It May Concern:

I wish to report a senior citizen problem in our community, namely, McDonald's Hearing Center. I went to the Roseville office. Senior citizens are usually the ones with a hearing problem.

I am 87 years old and have lost most of my hearing in my right ear. A couple of years ago, I tried the hearing aid that was offered through Mercy Medical group. After about 2 weeks, I said that I didn't need the device for my left ear and within 2 weeks, I said that I didn't need the device for my left ear and within 2 weeks I had my $1,800 back. A short time later I decided I didn't like the right side either; once again my money was refunded, over $3,000.00. The sound was distorted in their hearing aid.

Several years have gone by, so I thought I'd try another hearing aid. I'd seen several adds about McDonnald's hearing aid for $700.00 and thought that sounds good. I was hoping it would not distort sound, but I was disappointed. It was worse!

Anyway, my daughter, [redacted], and I were shown into a small interview office and were met by a most friendly [redacted], who told us about the wonderful hearing aid they were offering. She wanted a $500.00 check so I could "try out" their hearing device. She said if I didn't want it for any reason, I would get,"every penny of my money back." Having had the previous experience with the [redacted], I believed her. Later I asked to see [redacted] and was told by [redacted] that [redacted] only comes in to talk to potential customers. Then I said some-thing about my $500.00 would be a big part of the $700.00. "Oh no," she said, "The $700.00 device is for people who have only a slight hearing loss. You have a greater hearing loss." Then she told me it would cost over $6,300.00; I told her I couldn't afford that. [redacted] and I got up to leave and [redacted] came around the desk and got between [redacted] and I and the door, telling me "You owe it to yourself to just try it. "You'll get every penny of your money back." We heard that phraise over and over. She had me sign the purchase paper, saying it wouldn't matter if I wanted my money back. Nothing was ever mentioned about the Song-Beverly Act that would give McDonald's a loophole so they would not have to pay me!!!

After a few more minutes at McDonald's, I decided I really didn't want to even try it. My check and my signed paper had disappeared, and I was told I had to do their Aware program before I could get my money back. They repeated that every penny routine. So, I felt like I was trapped that very first visit.

During the Aware sessions I told [redacted] that I could hear the voices now but they were distorted. He said that I would get used to it, but I didn't. I was really nervous when I wore the aids. Every little noise was bad, especially in the kitchen. In church I had to remove them ; the organ and piano sounded awful. I play C.D.s while I quilt...many hours a day. No hearing aid was used then either.Desired Settlement: While doing the Aware sessions I received a payment due notice from [redacted] and I told the people in the office that I didn't want to pay it because I wanted a refund. They said I'd better pay it to avoid a $35.00 penalty. My refund was going to take a while. I've paid a $35.00 penalty and now have another payment notice. I don't want to ruin my credit so I'll pay it.

I've filled out a refund request and been refused twice. The site the Song-Beverly Act, which I wasn't aware of as stated before. I'm very upset with McDonald's.

Please help me.

I live on $818.00 S.S. plus I pull Money from my savings for bills. I'm trying to outlast my savings! Once again, I need Help. I should never have to listened to high pressure saleswoman, [redacted]!!

Business

Response:

The customer was given a hearing test on 6/4/14 demonstrating a severe to near-profound hearing loss. Customer purchased a pair of Nexus hearing aids on that day by paying $500 don and financing the balance through [redacted] - no interest for 12 months. The aids were delivered on 6/17/14. Customer was seen several times for follow-up with no complaints about the fit or function of the hearing aids. Customer appeared on 7/23/14 requesting a return and refund. Customer filled out a request for review for return form and indicated her reason for returning - in her own handwriting was (a) the aids were too expensive and (b) she couldn't afford them. Under California Law (Song-Beverly Act) the customer cannot request refund if "the buyer feel he/she paid too much...". Accordingly, her request was rightfully denied. Customer was offered several alternatives, e.g., change in financing terms or downgrade to devices that cost less but fit her hearing needs - but she refused. The company stands ready to help the customer by a change in financing terms or a downgrade as described but a refund is still denied.

Consumer

Response:

I am writing this letter in response to the letter from McDonnald's Hearing Aid Center regarding my complaint to Revdex.com. My ID number is [redacted].

[redacted], the McDonald's rep, told me the day I signed the contract to purchase their heading aid, that if I didn't want their product, I'd get "Every penny of my money back." McDonald's had a loophole in the Song-Beverly Act, which I was never told about. Had I known about it, I'd never in a million years signed their contract.

[redacted] was a "very persuasive" woman, a euphemism. She told me that I owed it to myself to at least try their hearing aid. She said I should try their Aware program...and then if I really didn't like it, I'd get a full refund. So, finally, I agreed to try it.

[redacted] was the person who took care of the Aware program. I wore the hearing aid about a week and when I came in and told [redacted] didn't like the quality of sounds, he adjusted it on some machine that had control of my hearing aids. He had told me to wear them a number of hours a day and I would get used to the sound distortions.

He noted on his paper that I had, indeed wore aids for quite a few hours each day. I told him I still didn't like the distortions of sounds, it made me very nervous wearing them, and that it was such an earache and headache some of the time after wearing them. I never got used to them as [redacted] said I would.

McDonald's was remiss in their letter to you at Revdex.com by only citing money as an excuse for my waiting a refund. Not one mention was made of my various complaints. They were mentioned "In my own handwriting," McDonalds made a point of my own handwriting," when I requested my refund.

McDona'ds should not be advertising a hearing aid for $700.00. I asked about that and [redacted] said that the $700.00 aids were for people who had just a little hearing problem, a bigger problem!!!

I do have high hopes of McDonald's keeping their word and doing the right thing. I need my refund.

McDonald's mentioned in their letter that they had offered me a deal of smaller payments. The bill would take forever to pay & would end up costing me $13,000.00 (almost). That's not a good deal!!! No way!!

Thank you folks for your help.

Sincerely,

Business

Response:

Customer refers to the advertising and she is correct that the ads feature a single hearing aid for $795. But there is a disclaimer on the face of the ad that informs the public that the inexpensive aid is not indicated for persons with a hearing loss of 40 db or greater. Ms. [redacted]'s loss varies from approximately 50-80 db in her better ear and 80-95 db in her other ear. Thus, the dispenser - and [redacted] - would have been remiss to sell her the least expensive and least capable hearing aid AND would have been in violation of state law for failing to sell a customer an aid that was fit to his/her particular hearing loss. This is why the more technologically advance and more expensive hearing aids were sold to her. As mentioned before, the customer is welcome to contact the office and schedule an appointment to discuss an exchange to a lesser expensive pair of aids - if such are available - that will fit her hearing needs, with the difference in cost refunded to her (if any). In any event the choice is hers but a refund on her purchase is still not warranted.

Consumer

Response:

In regards to the McDonald's letter, I very much doubt that anyone with a hearing loss of less than 40db would ever go to McDonnald's for a hearing aid. I can forget the $795.00 add that got me in the door, but I find it difficult to forget the promise Karen made as she stood between my daughter and I and the door, "You owe it to yourself to try our hearing aid; just complete our AWARE program, and if you don't like or want it, you'll get every cent of your money back." Now, what part of NO does McDonnald's not understand?

McDonnald's has offered a less expensive hearing aid, but I feel reasonably certain that a less expensive aid would not do a good job...would be far less satisfactory. That's why I chose the better model, so, perhaps I would be satisfied. Needless to say, I have not been satisfied. I listen to music 4 to 6 hours a day, several days a week. I listen to C.D.s while I quilt. I make quilts for the Children's Receiving Home. Last week 10 more were delivered which makes 450. Some have gone to the Red Cross and other worthy groups. I do not appreciate voices that are distorted or music that does not sound right. I have high hopes this refund problem can be solved.

Business

Response:

The customer is wrong in assuming a person with a 40db hearing would not purchase from McDonalds. In fact about 15% of sales are for the $795.00 device. What customer wrote about what Karen said is absolutely true. The problem is, customer failed to do what she contracted to do, and that is COMPLETE THE FITTING PROCESS! If she would have completed that process she would have provided the dispenser the opportunity to fit the devices as much as possible to her hearing loss. Once the fitting process was completed as set forth in her purchase agreement and Delivery Agreement, and as thoroughly explained to her in the Patient Journey Booklet and verbally by the dispenser, she would have had the opportunity to return the device for a refund no questions asked - and whether or not the aids actually worked. Customer breached her agreement when she failed to complete the fitting process as agreed. McDonald understands the meaning of "no". What the customer needs to remember is her contractual obligations.Customer continues to refuse to give the company the opportunity to provide a less-costly device that would fit her hearing loss. The company cannot legally provide her with a less- costly device that won't work for her. The company welcomes her to contact the office and discuss a less-costly exchange keeping in mind that her right to return is forever lost due to her breach of the agreement.

Consumer

Response:

This message is in reply to the McDonnald's letter and my complaint #ID 198985.

For the first time, we are hearing a new phrase form the McDonnald's Hearing Center, customer must complete the fitting process. I never heard that at any time at the hearing center; it was always "Just complete the Aware Program, and, if you don't like or want our hearing aid, you'll get every penny of your money back." I thought it was like the Mercy Group, which refunded my money within 10 days. After the last session of Aware, the office people told me, "Now you've completed the whole Aware Program and you can apply for your refund." since the hearing aids are not helping you by distorting sound.

Now, about the Fitting Process, early in the Aware Program, [redacted] took my ear phones and adjusted them, working on his computer for 5 or 10 minutes. he gave them back to me and I put them in my ears. I told him voices still sound funny and he told me I'd get used to them. I never did get used to them!!! I don't know how much more adjusting they would need. So I did live up to the agreement for the Fitting Process. No on ever said, "Let's do another adjustment or explained anything to me for the Patient Journey Booklet!!! And no one ever said if you complete the Fitting Process, you'll get your money back. It was NEVER stated as a requirement for a refund. I did all I was told to do!!!

McDonnald's provided me with a gift bag carrier on my first visit so I kept all my McDonnald papers in it. It brought it with me when I went in for my last Aware session. I put my hearing aid in the box it came in, put it in the bag carrier on my first visit so I kept all my McDonnald papers in it. I brought it with me when I went in for my last Aware session. I put my hearing aid in the box it came in, put it in the bag, and pushed it across the table to [redacted]. I said that I'm turning it in. He pushed the bag back to me and then said it was like buying a car. It was mine now!

I do hope I don't have to write another letter. I sincerely hope McDonnald's lives up to their word that was given over and over.

Sincerely,

P.S. In regards to accepting a less costly device, I'm sure it would not work as the same as the more expensive one; I chose the better one in hopes it would work for me.

I shall NEVER try another hearing aid. I will read lips first.

Review: Revdex.com 3/20/14RE: [redacted]Site Manager for: Mc Donald Hearing Aid Center,1400 X Street, Sacramento, Ca., Ste #300 95818.RE: [redacted] for: Mc Donald Hearing Aid Center,1400 X Street, Sacramento, Ca., Ste #300 95818 and Roseville, Ca. Center.COMPLAINTS:1.Delinquent Status of above Licensee.On 11/8/13 I returned hearing aid that was not working properly for repair. Hearing Aid was just cleaned and checked for proper operation on 10/28/13 and again on 10/29/13. In both cases the above licensee worked at the 1400 X Street site when in fact, the Licensee above, was not permitted to practice at the 1400 X Street Site. No Repair Receipt was given.Again on 12/13/13 I returned the hearing aid that was not working properly for repair. (same problem) I was told by [redacted] Jackson, Hearing Aid Technician, that the above licensee was out sick for the next 2 weeks and that she, [redacted], will work on repairing my device. I again told [redacted] that I am a licensed professional and I manage a State Educational Program for a School District. I do need my device to hear my students, teachers, staff and state agency personnel. No Repair Receipt was given. 2.Quality of the services provided.Again on 12/30/13 I returned my device for repair. Repair Receipt was given. [redacted] told me that above licensee was swamped with back work at the 1400 X Street site because she was out sick. [redacted] said that the above licensee was busy and [redacted] will work on my device to repair it for me. 3.Inability of the licensee to properly supervise her staff.On 1/24/14 I returned to 1400 X Street Site. I previously got 2 harassing and intimidating calls from [redacted] stating my hearing aid device was ready for pick up. (have recordings). The office was very busy with several patients in reception area along with the above licensee working with [redacted]. I signed the register and [redacted] immediately began loudly harassing me directly in front of other patients and the above licensee. I responded that this is not a professional way to treat a patient, especially in front of other patients. I asked the above licensee who was the manager for this office. [redacted], the above licensee, said she was the manager. I told her that [redacted] was not acting very professional. I asked the above licensee to have [redacted] cease harassing mea patient. At that moment, [redacted] told 2 other patients that [redacted] was working with at the same counter that I was being waited on and [redacted] was waiting on another patient, that we get those kinds of people in here all the time. We all were within 5 feet of each other. Everyone in the office heard the derogatory comment from [redacted]. I requested, again, from [redacted], who was standing 2 feet from me, to have her employee cease harassing me in front of other patients it is very unprofessional. If she continues I will file a Complaint with corporate and the Revdex.com. At that time, [redacted] gave me the Repair Receipt to sign stating that my device was being returned in good working order. My device was next to the Receipt. I told her I was not going to sign a receipt stating the device was in good working order because I dont know that. I havent even tried the device on yet. [redacted] angrily said the device is fine. She said she did not have the time to work with me. She was very busy with other patients that were waiting. If you dont sign the receipt then you dont get your device. [redacted] then grabbed my device and threw it up against the wall on the shelf hitting the back wall. This happened in front of the manager, licensee [redacted] and several patients.I was appalled. I told them that if you let me put the device in my ear and see if it works, then I will sign the Receipt. I watched for about 20 min. while [redacted] and [redacted], the licensee/manager, searched for my device that [redacted] angrily threw against the wall. They looked everywhere. [redacted] even looked in the wastebasket next to us twice. My wife was waiting in the car for us to go home62 miles away. She is an Executive Director for a large agency downtown. It was Friday and we are now in rush hour traffic. I told [redacted] I was very insulted by her technicians [redacted]s behavior. I again stated that this office was very unprofessional. Please call me when you find my device.4.Unprofessional Conduct.We got a call on Monday, 1/27/14 from [redacted] stating that the device was found and that I can pick it up. I had my wife go inside with me. [redacted] locked the door behind us. [redacted] gave me the Repair Receipt and my device. It stated that [redacted] changed the ear tube. [redacted] made the device squeal in her hand stating to me and my wife that its working. While I examined my device, [redacted] got on her cell phone and called someone stating, in front of me and my wife, that those people I told you about are here now. Are you in the area? Can you come by now? When she hung up the phone, I told [redacted] that the device does not work. I had my wife listenshe heard nothing. I had [redacted] put the device on. She also heard nothing. [redacted] then stated that we, McDonald Hearing Aid Center, will no longer be providing me patient service. Go somewhere else. [redacted] gave me a copy of my appointment history. As we were leaving a tall black man appeared at the door. [redacted] let him in as she stated that these are the ones I was telling you about. My wife and I were very intimidated by the continuing harassment that this employee of Mc Donald Hearing Aid Center was doing to both of us. [redacted] claims to be the X Street manager representing McDonald Hearing Aid Center Company. I wonder if the Moore family, who have owned the business since 1944, would be proud of the way their above employees have slandered and libeled me personally. I called the Roseville office and talked to Connie in an attempt to speak to a District Manager or Corporate Representative to file a complaint. That only enraged employee [redacted] Jackson who proceeded to retaliate against meDesired Settlement: 1. I am requesting that the hearing aid that the technician threw against the wall be replaced or refund my money.2. The manager and the technician be repremanded and /or terminated.3. Corporate send me a letter of appology.4. All false and derogetory references in my record be removed and a copy of my complete file sent to me with the derogetory and false notes removed.5. My file and business be transfered to the Placerville site that is Revdex.com Certified.5. Be compensated for harassment.

Business

Response:

I read Mr. S[redacted]'s version of the events and consulted the company records. The 2 versions are at distinct odds and Mr. S[redacted]'s version of the events are completely unfounded. Mr. S[redacted] purchased his hearing aids on 4/21/2008. The aids were delivered to the customer on 4/6/2008. Customer appeared three times in 2008 for follow up and adjustment last in 2008 on 10/30/2008. Mr. S[redacted] next appeared in the office on 10/18/2010 -almost 2 years later. In the intervening 2 years there were no complaints about the fit or function of his hearing aids. Customer next appeared in September 2011 and then again May 2012. Over the years the company has provided outstanding services to customer without additional charge. After almost 5 years on November 8, 2013 - Mr. S[redacted] presented one of his aids because it was cutting off and on. The aid was sent to the factory - with cost of repair paid by the company since the aid was far out of warranty. Customer appeared 1/27/14 to pick up his aid after at least 8 calls to his home phone to encourage him to pick up his repaired aid. He was irrational, angry, rude, and cursing. His behavior and that of the receptionist was witnessed by 3 other employees. His behavior and demeanor was threatening and unprofessional and completely unwarranted while the receptionist calmly withstood his actions. His demands are without merit. He has his hearing aids and may contact another McDonald office either in Folsom or Placerville to obtain service to his existing aids. The aids he has, although still working after almost 6 years, are outdated and he would benefit greatly from an upgrade to a newer more efficient model. The company will continue to provide its services to Mr. S[redacted] as long as he is willing to conduct himself in a reasonable manner when in the office. Otherwise, he is encouraged to seek assistance elsewhere.

Consumer

Response:

I am rejecting this response because:

There were only 2 employees at the site...not 3.

I would request the Revdex.com to contact the 5 patients who were at the site who witnessed the rude and very unprofessional manner the employees treated me. A log in is required to be signed by each patient. It is absurd that I would cuss at anyone in public. That is an outright lie. I did state that I would file a complaint with the Revdex.com. That is when [redacted] went beserk and threw my device against the wall. All the patients witnessed her bizare behavior towards a customer, me. Please contact them.

Although I have purchased the devices a few years ago, The company still schedules hearing tests for me every 6 months for free, as part of their sales. The company regularly cleans and services my devices every 3 months or so, again as part of their sales. They even examine my ear canal every 6 months as part of the sale. They contact me by phone each time to schedule me the services above mentioned. Mc Donald Hearing Center Folks are misleading you at the Revdex.com. I never had a problem with the other staff who were very professional over the years. These are new folks.

Please call [redacted], receptionist at their Roseville office. I first complained to her. She was very courteous and professional, as was I. I told her the story of [redacted]'s very unprofessional conduct and talking trash about me to other patients in front of the supervisor. [redacted] apologized to me for [redacted]s rude behavior and even offered me some free batteries for my trouble. Her # is 916-786-8040. Please call her. [redacted] and Julianne also work at the Roseville office.

My wife was in attendance during my last visit. I will arrange for you to speak to her. She is an executive director. She heard and recorded the 2 harassing phone messages left by [redacted]. She was also in attendance when [redacted] called he boyfriend to come by and intimidate us. If [redacted] was so afraid of us, then why did she lock my wife and I in the office with [redacted] alone?

I have documents which directly disputes the Company's claim that the hearing aids were sent to the factory. In fact, the documents state that [redacted], who is the receptionist and not a licensed technician, had in fact, attempted to performed repair on my device. [redacted] threw the device against the wall and damaged it. She was very rude and boisterous. She insulted me in front of everyone. At NO TTIME did I ever utter a curse word. The 5 patients who were there will attest to that. I would insist you contact them and get their side of what really happened.

I will provide you with documentation to verify the fact that the device was not sent to the factory for repair. The Company has lied to you folks at the Revdex.com again. You need to continue the investigation to get the facts correct.

The company is retaliating against me for filing a complaint with the Speech - Language Pathology and Audiology and Hearing Aid Dispensers Board for operating the X street facility with an expired license. The agency is currently investigating the matter. Please Call them to verify.

Business

Response:

Mr. [redacted] is adding" facts" that were not stated at first. Our response and our record is unchanged by this latest rebuttal.

Review: 2 sets of hearing ear aids that have been ordered in a three month period. The the hearing aids were not fitting and working correctly. Refund please

On 5/16/2013 I was given a free hearing test by McDonald Hearing Center on 2344 Butano Drive, Sacramento, Ca 95825. The test showed I was below normal in both ears. I was shown a price list of the hearing aids systems and decided on the second to top of the line with the "Intel-AHear Model IIC, Nexus HD features". I chose the credit plan because of the cost $6741.00. I took about 21 days to receive them and have them installled by the technician in early June 2013 appointment. I was told to make an appointment for a hearing decibel adjustment in ten days after the fitting. Problem was the technician only was available Tuesdays & Thursdays each week at that location. By the 7th of July I was able to have a decibel adjustment. I also complained about the fit in my right ear. The technician took a new casting of my ear and sent that to the lab to make a new one. By the first week of August 2013 the new right side ear aid was installed by appointment . I had the right side hearing aid in my ear for 24 hours and it was not working (dead to sound). I did a "walk in" to the office without an appointment to have the right ear aid look at. The recpetionist found wax in the hearing port of the aid. She gave me a port cleaner and protection port cover kit. I asked why didn't I get that kit in the beginning? Then an other late August appointment to have the decibel adjustment turned up to my original hearing loss specification. In September of 2013 I still had wax problems getting into the hearing aid port on the right ear. Note: I do clean the wax out of my ears on a daily bases through out my adult life. 9/19/2013 I returned the Intel-A-Hear aids to the 2344 Butano Office.I exchanged the original Intel-A-Hear IIC for a pair of Intel-A-Hear RIE. On 10/03/2013 the aids had come in with my original chip installed. The technician placed the aid onto my outside ears. For the first five days after that appointment I had trouble with my eye glasses side supports hitting the aids and making a clicking sound. I made an apointment the next week for inpection. At that appointment I decided to return the Hearing aids and get a refund. I was told that I was to take a on line internet hearing program "Aware, an Interactive Listening Program" with a CD that was supplied at the time of appointment on 17th October 2013.The five day results would be placed into an internet account for the technician to download to the Butano Office. The technician said "when that is completed I would be able to return the Hearing aids and get a refund. On October 21 2013 my appointment with the technician to return my hearing aid and download my "Aware" data was not possible due to a computer malfunction and I may have to take the five day test again. I received an other CD disk "Aware" with a new account number for doing the test again if the computer malfunction was not fixed..Desired Settlement: refund my $6741.00

Business

Response:

Initial Business Response

A return and refund has been authorized for Mr. [redacted]. In order to start the refund process, Mr. [redacted] must contact the office where he purchased the devices and make a return appointment, then return the devices to the office where he purchased them and sign a return agreement and receipt - this protects him and the company as well. The devices must be returned in good working order for a refund to be considered. The dispenser will work with Mr. [redacted] to see if anything else can be done on our part to help him with his hearing loss, including offering him a downgrade to a less expensive pair of devices, or an upgrade to more expensive devices (without charge), that will fit his hearing loss. If he chooses to downgrade, any difference in price will be refunded to him.

Review: Aug.19,'13 I received a pair of hearing aids(ha's) from a Mr.[redacted], Licensed Hearing Specialist at McDonald Hearing Aid Center. Center is located at 2344 Butano Drive, Sacramento, CA. He outlined what my"Patient Journey" would be. It was agreed that if the (ha's) did not fulfill what I wished to achieve with the them I would be given a full refund on my return of the (ha's). I do not recall that he explained anything regarding the Song-Beverly Act. During the course of trying the hearing aids,(ha's,)I told him three times that the (ha's) in my left ear would slip. He said he could correct this but he never did. When I tried to return the (ha's) in September 13,2013 he requested to try more changes on the hearing aids' computer chip. I have been wearing (ha's) since 2003 from another provider. I thought the latter was closing his business so I sought McDonald's offer of a trial period. All Mr. [redacted] did was increase the level of my hearing aids which is what he had done when I first obtained them from him. Initially, I told him that at that level of hearing my hearing was like I was in a "tunnel or drum". When he lowered the level the "tunnel" sound resided. However, when I tried to return the hearing aids the changes he made were similar to the initial results of hearing like I was in a tunnel. On my September 30,2013 appointment I told him that the changes did not help and I would like to return the(ha's). He gave me a return appointment for October 16,2013. He was not available on that date and a Mr. [redacted] finally took the hearing aids back October 30, 2013. He told me and my wife that it would take 45 days for them to notify the lending institution, Comenity Capital Bank. The bank would then refund the money I had already paid them. Since I have contacted them twice to fine out about the delay. I have written the bank, their advice was to have McDonald notify them that the account was closed.I have called them twice. Now even my credit is in jeopardy.Desired Settlement: #1. That McDonald Hearing Aid Center notify Comenity Capital Bank that the hearing aids were returned and my account closed.#2. That Comenity Capital Bank Notify Experian, Equifax, Transunion and rectify my credit standing.#3.A full refund of all the money I paid Comentiy Capital Bank.

Business

Response:

According to our inquiry, a full refund was effected January 15, 2014. The account is now closed and we have no further access to Mr. [redacted]' account with HealthiPlan due to HIPAA restrictions. Mr. [redacted]' next account statement should reflect this. Any payments made to HealthiPlan on his account will be refunded by HealthiPlan. Thank you.

Business

Response:

Mr. [redacted] executed a loan agreement separate from the purchase agreement. The loan agreement required payments as agreed. Mr. [redacted] agreed to make the payment as per the finance agreement. The loan was made on a interest free for 12 months plan. The first payment was due approximately 8/15/13 and a payment was due every 30 days thereafter. Mr. [redacted] was responsible under that agreement to make payments as agreed. All of this was explained to Mr. [redacted] at the time of his purchase. Mr. [redacted] alone is responsible for his failure to make payments. His HealthiPlan account is closed and we can no longer communicate with the lender due to HIPAA restrictions. If Mr. [redacted] would have made his payments as agreed, his credit would not have been affected and he would have been refunded all of his payments after the account was closed. The actual hearing aids were not returned until 10/30/13. With the holidays and all, the company did refund his full purchase price in a reasonable time. Regarding the hearing aids - they were designed and fit for Mr. [redacted]' particular hearing loss as evidenced by his response to a post delivery hearing improvement assessment in which he indicated his hearing had improved; and the fact that the record shows Mr. [redacted] had no complaint about the fit or function of the devices. He just wanted to rescind his purchase - which he has done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I guess at this point I have to accept what they are offering. I am still upset about the fact that they said it would take 45 days to settle my account when it took sixty-five. I thought their use of the holidays was a poor excuse. They need to improve on explaining to the customer everything that is in store before the actual contract is signed. Telling someone to keep paying and not telling them it is going to impact their credit rating is poor. I shall pursue other avenues to see if I can get my credit rating restored. Thankyou for all your help.

Sincerely,

Review: I purchased Hearing Aids from this Company, at a cost to me of $6,741.00 fro a set of (2). They neverworked correctly. After 9 trips from Brentwood, Ca to Walnut Creek (to their office) to get the hearing aids repaired or adjusted, a trip of about one hour and fifteen minutes each way for me, nothing was happening. The last time I made an appointment to get the aids repaired, was at the earliest time they had at opening for business, I was there 15 minutes before they opened for businessThey took my aids to another room and after about 15 minutes came back and told me that they got one of the aids working but the other would need some other work on it and that I would need to come backat 3:00 PM to get it repaired, I ask if I could leave the aids with them, get them repaired and theycould mail them to me, they refused to do this and insisted that I return at 3:00 PM. I drive a SchoolBus for Liberty High School Transportation Dept. and Could not be there at 3:00 PM. Since these aidshad cost so much and never worked as they should, I ask for my money back, they refused, I flied insmall claims court in Pittsburgh,CA. 1/5/15, We both agreed to Mediate the dispute. McDonald's offeredto settle this dispute for $4,000.00 which I agreed to accept this amount because I had done someresearch and found that I could buy quality hearing aids for that amount. McDonald's promised theCourt Appointed Mediator that they would have a Cashiers Check to me not later than 1/12/15. This2/7/15 and I have not heard from McDonald's, nor have they answered my calls to this date.

Product_Or_Service: Hearing Aids

Account_Number: PA#WC-1161Desired Settlement: DesiredSettlementID: Refund

Even though I agreed to accept the amount offered in Mediation by the McDonald's rep, and they have refused to make good on their offer and promise to (the Mediator) and Myself, I now feel that I will only settle for the full purchase price of the (worthless) hearing aids $6,741.00.

Consumer

Response:

Consumer states: The company has sent me a reimbursement check and I consider this matter resolved.

Review: I went to McDonald Hearing to get a tree test to see if I needed hearing Aids. Their ad states 'free" test with no obligation to buy. I want it and it was determined that I needed hearing aids. I feel that I was pressured in to buying I only came in to inquiry not to buy-Needless to say I left the store with hearing aids. I, since day one have tried to make the hearing aids work for me but They are not a good fit. I tried to return them but the company refuses. I cannot use them They have tried to fix them but they still do not work for meDesired Settlement: I feel that I was pressured to buy them and I do not need them. I want to be able to cancel the remaining contract and return the product.

Consumer

Response:

My name is [redacted]. I bought the product on 01/16/2014 at the Lodi location.

Business

Response:

Mr. [redacted] was provided a free hearing test on 1/9/14. The hearing test showed a mild to severe hearing loss bilaterally with a moderate to severe loss in the human voice ranges of 1000 to 2000 hz. Mr. [redacted] purchased a pair of Intela-hear receiver-in-ear hearing aids which were delivered on 1/16/14. Mr. [redacted] was seen in the office for follow up and auditory re-training. On 2/20/14, Mr. [redacted] appeared in the office with his hearing aids in the box and stated he did not want to complete the patient journey. He filled out a request to return form which was submitted for review. The return was denied because Mr. [redacted] was unwilling to complete the patient journey (fitting process) as he agreed to do, and is required under state law before a return is mandated. State law indicates that a buyer may return the device within 30 days of actual delivery or completion of the fitting process, whichever is later. Mr. [redacted] should contact the office and schedule an appointment to begin the completion of the fitting process before a return will be considered.

Consumer

Response:

Puzzled! I think it flab[redacted]asting that my simple request degenerate into whether I be male or female; or whether my name be cut short, my last name (surname) [redacted], be dropped so that my last file cannot be found.

Review: About 5 years ago I went to McDonald Hearing Center to check out the prices of their hearing aids. At the time I was covered by another insurance so was just 'price shopping' and made this clear to the employees at McDonald. After filling out personal information with my name, phone number, and address, I found out that McDonald was much higher priced than my medical plan. I informed them I was NOT interested in doing business with them & left. For a couple of years we received sales phone calls from this business. Every time we repeated we were not interested in doing business with them & asked that they stop calling. This did not work and ended up with a verbal complaint to their management saying we would file a law suit to stop them if we had to. Phone calls finally stopped but were replaced with mailed ads. At first they were very frequent. We made several calls to request the mailed ads stop but we are ignored. Again today I have received another ad touting their business. I am NOT interested in doing business with them and am sorry I ever considered them.Desired Settlement: Stop calling, stop mailing ads, and stop all contact with me.

Business

Response:

On the front of the envelope you received there should be a number imprinted on the right hand side. Please provide that number and I will provide the number to the direct mail vendor so that you name (associated with the number) will be removed from the list. Please be advised that direct mail lists are compiled by an outside vendor and are refreshed about every 6 months. We will endeavor to have your name removed from future lists as well.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased the hearing aides from Santa Rosa Hearing Aides on aug, 22, 2014 and paid half of the purchase price at that time. I actually received them on Sept. 11, 2014 at which time I paid the balance for a total of $4941. I returned them on Oct. 10, 2014 and was assured at the time I would receive a full refund within 30 days. Since my contact 45 days had elapsed the receptionist Tiffany has been telling me the corporation has not responded to them regarding my refund unless or until they do there is nothing they can do about it. I asked for the name and location of the corporation and she told me she was not permitted to give me that information. I have gone to their office and [redacted] is never available to speak with me and told only that there is nothing they can do.Desired Settlement: As late as Jan, 26, 2015, Santa Rosa Hearing is running full page ads in the press democrat promoting sales of hearing aides. Something needs to be done about their bad business the people who represent them are not telling the truth about refunds and I can tell you they are well aware of the problems. I would appreciate you can do to help get each of the $4941 SRH owes me.Thank YouMary Johnson

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

A full refund of $4,941.00 was applied to the customer's VISA account ending in #6618 on 2/25/15. The company apologizes for the delay in refund. Thank you.

Review: I have the Power of Attorney for a 90 year old friend who was having trouble with her hearing aids and got one of the Grass Valley McDonald's slick mailers. Thinking she'd save some money with their "coupon" for a "free hearing test" to check out her 10 year old hearing aids, she had someone drop her off there. She left the center having signed a $7,266.60 contract for new hearing aids which she never planned on purchasing and giving them a check for the $3,303.00 deposit. She had paid $2,000. for her original set from a local Grass Valley - not chain - center. As her POA I got her to cancel her fitting appointment and then on July 18th they signed the Cancellation Agreement. They said we had to wait 45 days. After the 45 days I was told it was 45 BUSINESS days and so we continued to wait.(I've since learned that regardless of what they say, California law does cover hearing aids. McDonald by law must refund your money no later than 30 days after you received them. One thing though, they do have the right to adjust your devices, but if after 30 days you are not satisfied they MUST refund your money! This however, doesn't apply to our situation. We got a cancellation, never took possession of the hearing aids, and it wasn't legal for her to sign as I have the POA.)I called the center after the 45 business day wait, they said they had to talk to the corporate office - yet again. We waited and waited. Finally, I was able to get a phone number for "Amy" at the Roseville corporate office and she promised to get a refund check out. Two weeks later, many phone calls, and still no check. It's now November 13, 2014. We're now 118 days since the Cancellation Agreement was signed and 153 calendar days since the original contract date of June 13, 2014. That's five months! Long passed time for McDonald to refund the deposit. As other people have said this is predatory behavior on the part of McDonald Hearing Aid Center. Hindsight, should have used a credit card!Desired Settlement: We would like McDonald to honor the Cancellation Agreement and refund the deposit amount of $3,303.00.

Business

Response:

[redacted] - the Customer - appeared at the office on June 13, 2014 and was provided a free hearing test demonstrating a severe bilateral hearing loss. Customer had in her possession a more than 10-year old pair of hearing aids. That day the Customer purchased a pair of Intela-Hear Nexus HD hearing aids which were ordered according to her specific hearing needs that day. Custom hearing mold impressions were taken and ordered (via FedEx overnight) as well. Customer was scheduled to return for delivery on June 27, 2014. Customer called on June 27th to reschedule her appointment. On July 10, 2014, Customer's son and daughter came in and were very upset their mother purchased such an expensive pair of hearing aids, remarking she paid just $2,000 for her current aids (over 10 years ago). They wanted the contract cancelled and threatened to contact "all media sources" and file Small Claims. The receptionist explained the process but they refused to permit their mother to come back in and sign the request for cancellation. They said they had a power of attorney but refused to sign the cancellation agreement or provide a copy of their power of attorney. Thus, the Customer never appeared to sign the cancellation agreement and neither the son or daughter had any authorization to cancel the agreement for her. If either the son or daughter had provided proof of an IMMEDIATE POWER OF ATTORNEY on the day their request to cancel was made; and if they had signed the cancellation agreement as requested; the refund would have been issued. As it is, none of this was the case. The fact is, the Customer NEVER cancelled her agreement to purchase and neither the son or daughter had or has the authority to do this for her, at least the company has no proof of such authority.According to the corporate office receptionist, the daughter called on or about 11/10/14 with more threats and specifically saying she knew influential people in Chico and she would ruin the company's business in Chico. Notwithstanding this, the issue was brought before the owner of the company and he decided since it had been almost 4 months since the Customer contacted the office; and since the deadline for return to the manufacturer for credit for the aids was approaching; the company unilaterally canceled the agreement and refunded the Customer her down payment of $3,303.00, less the cancellation fee of $661.00 - per her agreement. This refund was issued on 11/7/14.The company hopes the Customer will find the new hearing aids she needs at another hearing center if not at McDonald. It is unthinkable that she would have to wear a 10-year old set of hearing aids when new, better and more capable technology is available.?

Review: I received & purchased a hearing aid from them on 5-9-13 for $4,941.00. I was assured that if I was not satisfied, that in 3 months I would be reimbursed payments that I had made. Three months would be 8-2-13. On that date, I informed them the aids were not working & I no longer wanted them.

They contracted this amount with a finance company of their choice. I have been making payments since Aug. 8-13. I have paid $914.00 so far with a balance of $4027.

I have waiting to hear from them since 8-12-13. Every appointment since then, they have cancelled with one excuse after another.

I talked to the specialist yesterday & he could not tell me what is going on. He told me he would e-mail the head office & get back to me - but who knows.

I would appreciate your help on this matter & would like it cleared up before another payment is due.

Business

Response:

We have no record of any purchase by the customer or sale or delivery to the customer on or about 5/9/13.

Customer came into the office on 7/16/13 in response to a special that was offered. She received a free hearing test which demonstrated a severe bilateral hearing loss. Customer initialed and signed an agreement to purchase a pair of Intela-Hear Nexus hearing aids. Customer financed the purchase through HealthiPlan and completed a finance application and agreement for the financing. The purchase agreement was reviewed in detail with the customer and each condition in the agreement – including the State-mandated Limited Return Warranty - was reviewed with her by the dispenser. Customer indicated she understood each condition in the agreement first by her initials next to the paragraphs explaining the conditions and then signing the agreement. The devices were delivered to the customer on 8/2/13 as evidenced by a signed delivery receipt (required by law). The aids were exchanged for a new but different style of hearing aids, without additional cost, which were delivered to the customer on 8/30/13, as evidenced by an exchange agreement signed by the customer. Customer appeared several times between 8/30/13 and 10/18/13 for service and hearing re-training. At no time after delivery of the exchanged aids on 8/30/13 were there any complaints from the customer about the fit or function of the exchanged hearing aids.

The Limited Return Warranty condition limits returns if the customer feels the devices sold are too expensive. On her visit of 10/18/13, the customer expressed she wanted to return the devices because “the aids were too much money”. The Limited Return Warranty does not require a return and refund IF the customer’s only complaint is financial – which is the case here.

This customer received a pair of hearing aids that were designed and fit for her particular hearing needs, as required by law. She did not complain about the fit or function of the aids after the exchange but merely wanted her money back because the aids cost too much money. This is not a legitimate reason for a return and thus the customer does not have a right to return.

McDonald Hearing Aid Center will continue to provide its services to the customer to ensure she continues to receive the benefit of her hearing aid purchase, but the company will not accept a return or refund the purchase price.

Review: When I first went to McDonald I was excited about their product and services. Then the personnel of the office kept changing, and the product proved to be faulty. The fitting in the left ear kept (and keeps) falling out. The most recent device (a small ear bud) got stuck twice. The second time I could not get it out, and it was only because a young woman was willing to go purchase tweezers and get it out for me. In addition to this there was bell that would ring in each one of the hearing aids at random, and it was not the dead battery warning. The sound became tinny and raspy, and it was not at all normal. The last straw was when I tried to brush the bud on the right aid (which I planned to wear until the left one could be properly fitted), the bud fell off the device. These hearing aids cost a great deal of money ($5,000.00). After eight months of trying to get the device to work and do what they are supposed to for me--i.e. hear properly--I find that I must complain about this company and their product. I will be negotiating to have my money returned and would never recommend McDonald to anyone for hearing devices.Desired Settlement: I would like to have my money refunded, which they say may or may not happen, as I have to file a complaint and sent it to corporate. This is to be done on Tuesday and will take at least 2 weeks for a decision to be made. I do want the Revdex.com to know about this company so that it can be aware of the inferior service offered.

Business

Response:

[redacted] ("Customer") was seen in the office and provided a hearing test on 11/20/14 revealing a moderate to severe bilateral hearing loss. That same day Customer purchased a pair of LINX hearing aids. The hearing aids with custom ear molds were delivered on 12/8/14 with no complaints about fit or function of the aids. The left aid was repaired and replaced on 1/23/15. The left mold was reordered and delivered on 3/11/15 and notes indicate Customer was doing well with replacements. Customer received new receivers on 6/9/15 and the fitting was deemed completed. Customer was seen several times for batteries from 6/9/15 through 8/6/15 - a period of 68 days with no adjustments. California State Regulations permit a return for refund within 45 days of completion of the fitting. The fitting was completed on 6/9/15 and the 45-day return warranty period was exceeded on 7/24/15 and the right to return was lost on that date. Therefore, a refund is not warranted.

Consumer

Response:

I am rejecting this response because: The hearing aids became faulty after the period of adjustment, and when the third adjustment of the ear buds still did not solve the problem of not falling out, and the ear piece pulled off twice, the second time sticking in my ear to the point that I could not get it out and needed assistance to do so, I feel that the company is not providing the proper care. In addition to that, over the period of time that I have had them, they began to echo and became more a hindrance than an aid. I also know that I am not the only person in Chico to have experienced this dissatisfaction with the company and that person did receive a refund. This client had the hearing aids just about as long as I did.

Business

Response:

Customer is not qualified for a refund under law and thus a refund will not be forthcoming. Customer should continue to access the services that are available from McDonald - at no additional charge. She will receive ongoing services without charge for the life of the hearing aids. The dispenser will continue to work diligently to help Customer to receive most benefit that can be provided from her hearing aid purchase. It is recommended that Customer contact the office and schedule follow up appointments for service. Each of Customer's complaints are highly likely to be resolved in thus way.

Consumer

Response:

I am rejecting this response because: McDonald said that I received these with no complaint. I complained three times regarding the fit and falling out of the ear piece in the left ear. Now the hearing aids have become defunct with bells ringing at random times (not the dead battery warnings) and the sound becoming tinny. I feel that the fact that buds are falling off and sticking in my ear, and I can not get them out without another party using a tweezers to remove them is dangerous and a sign of faulty material. McDonald promised to deliver to me a working set of hearing aids that wouldn't be dangerous and would enhance my hearing. They are neither of these. It is the responsibility of a company to deliver the goods that are promised. Even though these problems have arisen past the time of refundability,I should have the "goods" promised in proper working order and not have to run to the company every few weeks to have a correction. In addition to this, the office is now open only two days a week when it was scheduled to be open for five. If there is an emergency on one of the three days when the office is closed, I could be in danger of having something stuck in my ear and having damage done to it. If I should need servicing for the device itself in an emergent situation, I would have to drive to another town to get to the new office that is being opened. I was guaranteed service and care, and I am getting neither. I also know that McDonald refunded money to another client in this same office for much the same reason. It seems that I should have the same courtesy. I am afraid that greed has become the byword of the company rather than service. I intend to pursue this matter as far as necessary in order to receive proper and fair treatment.

Review: I purchased new, inner ear hearing aids from this organization 3 years ago and had some fit issues initially. They added material to the left aid but did not remake. It worked OK however the fit was never exactly correct. Approximately 5 months ago I went to their Lincoln office and the technician attempted to adjust the fit. However, I continued to have problems to the point that I could no longer wear the left device. It was actually causing the skin on my outer ear canal to break and bleed.I stopped wearing them completely and three weeks ago went to their X Street location and the technician told me they would provide new devices at not charge and completely remake me new units because the ones I had were not the quality or fit that they represented.They took new molds and promised me new hearing aids.I had an appointment for today 20 June to get the new aids but, when I went in the technician advised me that the company would not replace them nor fix them. They only offered to adjust the sound which didn't need adjusting.Desired Settlement: New devices as originally offered that fit and as were promised on my second to last visit.

Business

Response:

According to our records, Mr. [redacted] (Customer), a long-time patient, purchased a pair of [redacted] IEM hearing aids on 8/2/11. The aids were delivered on 8/26/11. Customer was provided service on his aids for over 3 years with no complaints. On 5/6/13 his hearing aids were repaired under warranty. The repaired aids were delivered to him on 5/17/13. Customer received regular follow up and service on these aids from 5/17/13 to 3/6/14 with no complaints about the fit or function of the hearing aids. On 3/6/14 Customer appeared in the office “very unhappy” – but gave no reason why. A new hearing test was provided without charge and the aids were adjusted to the new hearing thresholds. Customer came in next on 5/12/14 to purchase batteries and filters – again no complaints about fit or function of hearing aids – or about the services he was receiving. Customer came into the office 3 times after this for ongoing services which were provided.

Mr. [redacted] has had his hearing aids for over 3 years and has received constant and consistent service over that 3-year period . McDonald has provided excellent service to Mr. [redacted] whether or not the aids were under warranty. McDonald will continue to provide service to Mr. [redacted] but feels this complaint is unwarranted under the circumstances. Mr. [redacted] should contact the McDonald office of his choice and make an appointment to be seens and have his hearing and aids evaluated.

Thank you.

Review: To whom it may concern,

I am writing to make a complaint against McDonald Hearing Aid Center. On Friday 08-07-15 I had my 1st appointment at their Paradise office (I received an ad in the mail). After having a hearing test etc., I filled out a general form and a credit application to purchase (2) hearing aids. My 2nd apt. was on 08-24-15 to get instructions on use and to pick up hearing aids. At that time of mentioned to the “Hearing Aid Dispenser” ([redacted]) that I haven’t received a bill. She said, “It hasn’t been a month yet”. Every month since and through most of November I asked for help each time I had an apt. or called them. I had them check my file for the address they had for me; which was correct (my P.O. Box). I told them how nervous I was that I would be billed all at once for all that was due; M. [redacted] assured me that would not happen. Because of ill health and stress (frustration) overall of this I didn’t call again until late December, discovering at the time M. [redacted] was no longer there. My last apt was on 01-06-16 with [redacted]. I tried to return the hearing aids to her. She said the return period was over, so she could not accept them, and I would still have to pay for them. When I told her I had never received a bill she seemed stunned, and immediately looked in my life for my address (my P.O. Box); so once again, no help! On 03-22-16 a guy broke into my garage and completely trashed everything. One of my sons came the next day to have an alarm system installed, and in the process of all this I found out my credit score was also “trashed”. The next day I sent for my (3) credit reports and when I received them I saw the name “[redacted]l”. I went to McDonald Hearing Aid Center and asked [redacted] for copies of the forms I had filled out. The credit application had my physical address and on the same line I had written mailing address as P.O. Box [redacted]. Never at any time did McDonald Hearing give me a # to call or even that they outsourced their billing to “[redacted]l Bank”, who had reported me for never having made a payment and I was behind $610.00 as of Mar. 2016. I’m sorry if I’ve overly explained my situation, it has been hard to be concise when there is so much more to all of this.Desired Settlement: My desire is to have my good credit restored and I’m hoping you can help with this. Thank you!

Sincerely,

Ms. [redacted]

Business

Response:

The address used on the billing comes from the HealthiPlan receipt the patient signs. This is between the finance company and the consumer. The address correction cannot be made by McDonald but must be made by the consumer. The consumer should contact HealthiPlan Customer Service at:HealthiPlan Customer Support: [redacted] - Option 2 (HealthiPlan account holder)They will require and account number or social security number.The company finance department, as a courtesy to consumer, will contact HealthiPlan to explore removing the interest and fee charges and will also ask HealthiPlan to correct the credit report, respecting HealthiPlan, under the circumstances.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you for looking into this problem for me, I'm sorry I don't have a computer or an email address. I should have known to send documentation to help with my complaint. I've learned quite a bit since writing to the Revdex.com. I asked [redacted] (at McDonald hearing aid center) for the phone # of "[redacted]". She looked in a cupboard got the enclosed brochure out and after getting on her computer. She wrote a phone # on the brochure and another on back. When I called the 1st number, the next day, they answered "Health Plan". Thinking it wasn't the right number I called the 2nd number they also answered "Health Plan". Of course it was automated, and when they asked for my acct. number I was really confused so I hung up but called back and stayed on until a person answered. I asked for a supervisor and after hearing my story she referred me to Consumer Relations ([redacted]). I talk to Ms. [redacted] (ext. [redacted]) and told her my story. She referred me to Jenny White, a Consumer Relations Specialist (ext.[redacted]). Ms. [redacted] said she emailed all info to Ms. [redacted] I've left several voice mail messages. but Ms. White has yet to get back to me. Ms. [redacted] has been helpful in many ways. She explained everything is electronic (no paper exchanges hands), so any address they had would be whatever they were told. After looking at the Health Plan brochure, I realized if I had received it in the beginning I wouldn't be having these problems. I would have known what numbers to ask for. I will let you know if anything is resolved.Thank you,[redacted]Paradise, CA