Ms [redacted] I understand the customer's aggravation and confusion on this matterThe customer did indeed buy an extended maintenance plan when she purchased the vehicleThis plan was to cover the maintenance requirements per manufacturer guidelinesToyota Care covered the first years/25,miles (whichever comes first)After the Toyota Care expired or was used, the extended plan is then put in place, which includes more services; a major service (typically 30,000), a tire rotation and 5,mile inspection (typically at 35,000), an intermediate service with oil change (typically 40,000) and then a tire rotation and 5,mile inspection (typically 45,000)Due to the low mileage use on the customer's vehicle in the first two years, the 20,and 25,mile Toyota Care services expired by date as was the voidAt that time, the customer started using their prepaid planThis plans allows the additional services listed above, but is flexible to use them in whichever order neededShe utilized all four prepaid services on the dates listed: 3/01/13, 6/20/13, 9/25/and 2/07/On June 6, the customer paid for a 5,mile service and on 10/13/14, Kerry Toyota paid for her intermediate service due to the customer was upset that her prepaid plan had been usedIn addition to the free oil change and tire rotation we already provided the customer, I am willing to offer the customer one more oil change and tire rotation at no charge to them as we appreciate their business.Kindest Regards, [redacted] Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however they should amend their selling practices as well as their contract Nowhere in the contract does it state that what is being purchased is "four service appointments in year and 4" it is positioned as "all scheduled maintenance for years or 45,miles." This is misleading and resulted in this conflict.Please let me know what I need to do to redeem the offer of the additional service Regards, [redacted] ***
As stated in my last response, the customer spoke to [redacted] (with Toyota) not in our presenceWhen Toyota called and spoke to our Service Manager, pricing was only discussed for what was involved in the recallThis did not include the air flow meterThe customer was informed of all parts needed for the repair in the estimate which he stated in his first complaintKerry Toyota does not have authorization to approve any additional work for the customerThis is something he would need to discuss with ToyotaI have attached a picture from the tear down of the customer's vehicle that clearly shows the dead mouse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however they should amend their selling practices as well as their contract. Nowhere in the contract does it state that what is being purchased is "four service appointments in year 3 and 4" it is positioned as "all scheduled maintenance for 4 years or 45,000 miles." This is misleading and resulted in this conflict.Please let me know what I need to do to redeem the offer of the additional service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]===============
Ms. [redacted]
In response to [redacted]’s reply: Yes,
I called Toyota corp, for my concerns about all Toyota Tundra owners dealing
with the problem of the air injection system.
Toyota’s poor design/poor part quality on the 2005 Toyota Tundra. It being a safety factor of loss of power
going up an incline or hill on expressway with all the trucks and cars going
65-70 mph and faster. I am
hoping that it does not take a fatal accident to make this a recall! I had called Toyota corp before I even took my
vehicle over to Kerry. Joel
from Toyota corp said he called Kerry Toyota and talked to ** [redacted] and got
the price down on the estimate. How can
Kerry Toyota say they were not involved in that conversation and was not aware
of what was discussed?? Toyota corp
& Kerry Toyota seem like the right hand not knowing what the left hand is
doing. If Kerry did not know what was
going on; why did [redacted] from corp make the call & then there was a lower
estimate price? Both Kerry and Toyota corp were talking to each other, they had to because I never gave the case # to Kerry Toyota. Why
didn’t they tell me they found a mouse in the air injection system? The technician had told me the day before he
even started on tearing my vehicle down that one time they found a mouse in
one. Now that would be too much of a
coincidence for them to have found a mouse in mine; don’t you think. I
was NEVER told that there was more than one code that had come up on my
vehicle. There are NO codes at all on my
estimate. The air injection system was
the only thing that I was told about.
All of the parts were listed on my estimate but NO codes! I was NEVER told that an airflow meter was
not part of it. If they would have told
me that the airflow meter was not included I would have fixed it myself rather
than pay them $240 or whatever it was for that part and labor. They charged me $135 for a part and about $95
labor for less than five minutes worth of work that I could fix myself for
$75. All I expected to pay was $680 plus
tax on the $1680. That is why I felt I was done wrong. I believe that anyone that looks at the
estimate Kerry gave me would also think the same as I did; that all parts and
labor was a total package. I should
have not been charged extra for the #1 part on the list of the estimate: 1 P/A
Air Flow Meter $135.04 plus labor! When I talked to [redacted] at Toyota corp after he had talked to [redacted]
at Kerry and got the price down on the estimate. [redacted] told me I would have to use that dealership
to get my truck repaired. When I went to pay the bill there were six different codes on the bill
and only five parts. Now how am I supposed to know what each code means? Yet there were NO codes on the estimate! Yes, Toyota corp was nice about paying the thousand dollars but that had
nothing to do with the dealership. [redacted] from Toyota corp said he was going to
help me out due to my loyalty because I have been buying Toyotas since
1975. The dealership did not pay that
thousand dollars. For some reason this
dealership seems to have a problem with Toyota corporation helping me out with
the expense. It might just be because
it’s the first time that I have dealt with them with all the Toyotas that I
bought. Ms.
[redacted] below is a copy of the estimate Kerry Toyota gave me. Along with some more info that I had found
that might be helpful. Also I do not
feel that Ms. [redacted]'s reply solved anything.
Toyota was generous with their offer but it was not Kerry’s dealership
that was generous. I feel Kerry Toyota was not honest and took $240/$250 from me, when they could have been honest
and told me ahead of time that the Airflow Meter was not included. The customer should not have to read the mind
of any service technician or business.
When the customer has an estimate in black and white from that business a
listing all parts & prices. If
something is not included it should have been on that estimate or the customer (me)
should have been told ahead of the repair. Thank You
[redacted]
[redacted]
This program will extend the
warranty on air injection pump assemblies and air injection switching valves
for the condition described to 10 years from the date of first use or 150,000
miles, whichever comes first. My truck is a 2005 Toyota with less than 150,000
miles on it. My truck has 121,000 miles on it.
Ms [redacted]I understand the customer's aggravation and confusion on this matter. The customer did indeed buy an extended maintenance plan when she purchased the vehicle. This plan was to cover the maintenance requirements per manufacturer guidelines. Toyota Care covered the first 2...
years/25,000 miles (whichever comes first). After the Toyota Care expired or was used, the extended plan is then put in place, which includes 4 more services; a major service (typically 30,000), a tire rotation and 5,000 mile inspection (typically at 35,000), an intermediate service with oil change (typically 40,000) and then a tire rotation and 5,000 mile inspection (typically 45,000). Due to the low mileage use on the customer's vehicle in the first two years, the 20,000 and 25,000 mile Toyota Care services expired by date as was the void. At that time, the customer started using their prepaid plan. This plans allows the 4 additional services listed above, but is flexible to use them in whichever order needed. She utilized all four prepaid services on the dates listed: 3/01/13, 6/20/13, 9/25/13 and 2/07/14. On June 6, 2014 the customer paid for a 5,000 mile service and on 10/13/14, Kerry Toyota paid for her intermediate service due to the customer was upset that her prepaid plan had been used. In addition to the free oil change and tire rotation we already provided the customer, I am willing to offer the customer one more oil change and tire rotation at no charge to them as we appreciate their business.Kindest Regards,[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] Cincinnati Revdex.com,
In response
to Kerry Toyota’s reply:
When I spoke
to [redacted] at Toyota corp; he had told me that he had talked to the service manager
at Kerry Toyota. That he had gotten the
price down to $1680 and they were going to pay $1000. I asked him does that
just leave the $680 for me to pay and he said yes! I figured that he was giving me the parts at
a discount. I called Kerry Toyota back,
told them to go ahead with the work.
About five minutes later I called them back and talked to [redacted] and asked
him if all the parts were still included since they gave me a lower price. He said yes they would all have to be
included otherwise it would not fix the truck.
(At no [redacted]e was I ever told that there was another issue other than the
air injection system and no [redacted]e was I ever told that the air flow meter would
be extra). As I stated last [redacted] never
was told they found a mouse in any part that they worked on my truck. This
photo could have come from the other person vehicle that the tech. had told me
they found a mouse in the air injection system days before they worked on my truck. But the mouse is not the
issue! The
only way this issue will be resolved is that I get at least 50% of the cost of
the part and labor of the airflow meter refunded to me.
Thank You,
As stated in my last response, the customer spoke to [redacted] (with Toyota) not in our presence. When Toyota called and spoke to our Service Manager, pricing was only discussed for what was involved in the recall. This did not include the air flow meter. The customer was informed of all parts needed for the repair in the estimate which he stated in his first complaint. Kerry Toyota does not have authorization to approve any additional work for the customer. This is something he would need to discuss with Toyota. I have attached a picture from the tear down of the customer's vehicle that clearly shows the dead mouse.
Thank you for contacting us with your concerns. I am sorry for the confusion regarding the certified vehicles. You did purchase your vehicle from the Toyota Certified lot. However, only the Toyota vehicles are certified. I understand you were looking at two different vans, the one you purchased and...
a Toyota Sienna. The Sienna was certified, but we cannot certify non-Toyota vehicles.Regarding your dent, scratches, headphone, remote, alignment, rotate and balance, we are more than happy to take care of this for you. We truly appreciate you as a customer and apologize for the any inconvenience this has caused. Please contact Beth Hamilton with any questions or concerns. As soon as your parts are in, we will reach out to schedule an appointment and have all the concerns addressed at the same time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I did curse and raise my voice, it was after bein laser back and forth between the multiple departments with no clear resolution. The general manager did what should have happened initially and reached out to the previous owner and located the tool where it WAS NOT typically located. While I agree this is resolved, I do not agree with the response. I appreciate their attempt to correct this issue, but it should have been ha sled hat way initially vs passing a customer between departments and keep saying "not sure what we can do". If an appointment was necessary, why was it not suggested?? I assumed it was something I could grab at the parts department since it is a standard [redacted] part. They will not have to worry about a next time I come back because I will not be back.
Regards,
[redacted]
Ms. [redacted],I did talk to Mr [redacted] regarding his concern and understand his point of view. However, as the customer stated, there was not a recall on his vehicle. We quoted the customer $1920 to fix the issue as there were several codes pulled during the diagnostic. The customer called Toyota for...
assistance. Kerry Toyota was not involved in that conversation and was not aware of what was discussed. When we received the case number for Toyota, we contacted Toyota and they, as discussed with the customer, approved coverage for the air injection system, which did not include the air flow meter. The difference in pricing was not due to negotiation, but the fact that Toyota only discussed the cost for the fuel injection system with the customer, not the entire repair. As the customer stated, the air flow meter was included on the estimate he received from us. We completed the repair, per the customer, and he was billed for the air flow meter and the $680 he and Toyota agreed to for the air injection system. Toyota was generous with their offer to Mr. [redacted]. His vehicle was not part of the recall and after further tear down of the air pump, a mouse was found, which was the cause for the issues the customer was experiencing. Kindest Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I apologize for the confusion during your experience at Kerry Toyota. When applying for credit, the bank will pre-qualify a customer, but may come back and ask for more information. In your situation, a few days after the pre-qualification , the bank asked for a co-signer which we informed you of...
the situation. After the co-signer filled out the proper information, we sent the paperwork back to the bank and waited for their final answer. This is a process as we had to go through numerous steps to try for an approval. Unfortunately, the bank declined the loan with the co-signer. I am sorry we were not able to finalize the deal and for the time involved in this process. With each new applicant, time is added to this process for the reevaluation of credit application. Kindest Regards, [redacted]
Ms [redacted] I understand the customer's aggravation and confusion on this matterThe customer did indeed buy an extended maintenance plan when she purchased the vehicleThis plan was to cover the maintenance requirements per manufacturer guidelinesToyota Care covered the first years/25,miles (whichever comes first)After the Toyota Care expired or was used, the extended plan is then put in place, which includes more services; a major service (typically 30,000), a tire rotation and 5,mile inspection (typically at 35,000), an intermediate service with oil change (typically 40,000) and then a tire rotation and 5,mile inspection (typically 45,000)Due to the low mileage use on the customer's vehicle in the first two years, the 20,and 25,mile Toyota Care services expired by date as was the voidAt that time, the customer started using their prepaid planThis plans allows the additional services listed above, but is flexible to use them in whichever order neededShe utilized all four prepaid services on the dates listed: 3/01/13, 6/20/13, 9/25/and 2/07/On June 6, the customer paid for a 5,mile service and on 10/13/14, Kerry Toyota paid for her intermediate service due to the customer was upset that her prepaid plan had been usedIn addition to the free oil change and tire rotation we already provided the customer, I am willing to offer the customer one more oil change and tire rotation at no charge to them as we appreciate their business.Kindest Regards, [redacted] Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however they should amend their selling practices as well as their contract Nowhere in the contract does it state that what is being purchased is "four service appointments in year and 4" it is positioned as "all scheduled maintenance for years or 45,miles." This is misleading and resulted in this conflict.Please let me know what I need to do to redeem the offer of the additional service Regards, [redacted] ***
As stated in my last response, the customer spoke to [redacted] (with Toyota) not in our presenceWhen Toyota called and spoke to our Service Manager, pricing was only discussed for what was involved in the recallThis did not include the air flow meterThe customer was informed of all parts needed for the repair in the estimate which he stated in his first complaintKerry Toyota does not have authorization to approve any additional work for the customerThis is something he would need to discuss with ToyotaI have attached a picture from the tear down of the customer's vehicle that clearly shows the dead mouse
Met with the customer and we agreed to cover the cost of one strut
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however they should amend their selling practices as well as their contract. Nowhere in the contract does it state that what is being purchased is "four service appointments in year 3 and 4" it is positioned as "all scheduled maintenance for 4 years or 45,000 miles." This is misleading and resulted in this conflict.Please let me know what I need to do to redeem the offer of the additional service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]===============
Ms. [redacted]
In response to [redacted]’s reply: Yes,
I called Toyota corp, for my concerns about all Toyota Tundra owners dealing
with the problem of the air injection system.
Toyota’s poor design/poor part quality on the 2005 Toyota Tundra. It being a safety factor of loss of power
going up an incline or hill on expressway with all the trucks and cars going
65-70 mph and faster. I am
hoping that it does not take a fatal accident to make this a recall! I had called Toyota corp before I even took my
vehicle over to Kerry. Joel
from Toyota corp said he called Kerry Toyota and talked to ** [redacted] and got
the price down on the estimate. How can
Kerry Toyota say they were not involved in that conversation and was not aware
of what was discussed?? Toyota corp
& Kerry Toyota seem like the right hand not knowing what the left hand is
doing. If Kerry did not know what was
going on; why did [redacted] from corp make the call & then there was a lower
estimate price? Both Kerry and Toyota corp were talking to each other, they had to because I never gave the case # to Kerry Toyota. Why
didn’t they tell me they found a mouse in the air injection system? The technician had told me the day before he
even started on tearing my vehicle down that one time they found a mouse in
one. Now that would be too much of a
coincidence for them to have found a mouse in mine; don’t you think. I
was NEVER told that there was more than one code that had come up on my
vehicle. There are NO codes at all on my
estimate. The air injection system was
the only thing that I was told about.
All of the parts were listed on my estimate but NO codes! I was NEVER told that an airflow meter was
not part of it. If they would have told
me that the airflow meter was not included I would have fixed it myself rather
than pay them $240 or whatever it was for that part and labor. They charged me $135 for a part and about $95
labor for less than five minutes worth of work that I could fix myself for
$75. All I expected to pay was $680 plus
tax on the $1680. That is why I felt I was done wrong. I believe that anyone that looks at the
estimate Kerry gave me would also think the same as I did; that all parts and
labor was a total package. I should
have not been charged extra for the #1 part on the list of the estimate: 1 P/A
Air Flow Meter $135.04 plus labor! When I talked to [redacted] at Toyota corp after he had talked to [redacted]
at Kerry and got the price down on the estimate. [redacted] told me I would have to use that dealership
to get my truck repaired. When I went to pay the bill there were six different codes on the bill
and only five parts. Now how am I supposed to know what each code means? Yet there were NO codes on the estimate! Yes, Toyota corp was nice about paying the thousand dollars but that had
nothing to do with the dealership. [redacted] from Toyota corp said he was going to
help me out due to my loyalty because I have been buying Toyotas since
1975. The dealership did not pay that
thousand dollars. For some reason this
dealership seems to have a problem with Toyota corporation helping me out with
the expense. It might just be because
it’s the first time that I have dealt with them with all the Toyotas that I
bought. Ms.
[redacted] below is a copy of the estimate Kerry Toyota gave me. Along with some more info that I had found
that might be helpful. Also I do not
feel that Ms. [redacted]'s reply solved anything.
Toyota was generous with their offer but it was not Kerry’s dealership
that was generous. I feel Kerry Toyota was not honest and took $240/$250 from me, when they could have been honest
and told me ahead of time that the Airflow Meter was not included. The customer should not have to read the mind
of any service technician or business.
When the customer has an estimate in black and white from that business a
listing all parts & prices. If
something is not included it should have been on that estimate or the customer (me)
should have been told ahead of the repair. Thank You
[redacted]
[redacted]
This program will extend the
warranty on air injection pump assemblies and air injection switching valves
for the condition described to 10 years from the date of first use or 150,000
miles, whichever comes first. My truck is a 2005 Toyota with less than 150,000
miles on it. My truck has 121,000 miles on it.
Ms [redacted]I understand the customer's aggravation and confusion on this matter. The customer did indeed buy an extended maintenance plan when she purchased the vehicle. This plan was to cover the maintenance requirements per manufacturer guidelines. Toyota Care covered the first 2...
years/25,000 miles (whichever comes first). After the Toyota Care expired or was used, the extended plan is then put in place, which includes 4 more services; a major service (typically 30,000), a tire rotation and 5,000 mile inspection (typically at 35,000), an intermediate service with oil change (typically 40,000) and then a tire rotation and 5,000 mile inspection (typically 45,000). Due to the low mileage use on the customer's vehicle in the first two years, the 20,000 and 25,000 mile Toyota Care services expired by date as was the void. At that time, the customer started using their prepaid plan. This plans allows the 4 additional services listed above, but is flexible to use them in whichever order needed. She utilized all four prepaid services on the dates listed: 3/01/13, 6/20/13, 9/25/13 and 2/07/14. On June 6, 2014 the customer paid for a 5,000 mile service and on 10/13/14, Kerry Toyota paid for her intermediate service due to the customer was upset that her prepaid plan had been used. In addition to the free oil change and tire rotation we already provided the customer, I am willing to offer the customer one more oil change and tire rotation at no charge to them as we appreciate their business.Kindest Regards,[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] Cincinnati Revdex.com,
In response
to Kerry Toyota’s reply:
When I spoke
to [redacted] at Toyota corp; he had told me that he had talked to the service manager
at Kerry Toyota. That he had gotten the
price down to $1680 and they were going to pay $1000. I asked him does that
just leave the $680 for me to pay and he said yes! I figured that he was giving me the parts at
a discount. I called Kerry Toyota back,
told them to go ahead with the work.
About five minutes later I called them back and talked to [redacted] and asked
him if all the parts were still included since they gave me a lower price. He said yes they would all have to be
included otherwise it would not fix the truck.
(At no [redacted]e was I ever told that there was another issue other than the
air injection system and no [redacted]e was I ever told that the air flow meter would
be extra). As I stated last [redacted] never
was told they found a mouse in any part that they worked on my truck. This
photo could have come from the other person vehicle that the tech. had told me
they found a mouse in the air injection system days before they worked on my truck. But the mouse is not the
issue! The
only way this issue will be resolved is that I get at least 50% of the cost of
the part and labor of the airflow meter refunded to me.
Thank You,
As stated in my last response, the customer spoke to [redacted] (with Toyota) not in our presence. When Toyota called and spoke to our Service Manager, pricing was only discussed for what was involved in the recall. This did not include the air flow meter. The customer was informed of all parts needed for the repair in the estimate which he stated in his first complaint. Kerry Toyota does not have authorization to approve any additional work for the customer. This is something he would need to discuss with Toyota. I have attached a picture from the tear down of the customer's vehicle that clearly shows the dead mouse.
Thank you for contacting us with your concerns. I am sorry for the confusion regarding the certified vehicles. You did purchase your vehicle from the Toyota Certified lot. However, only the Toyota vehicles are certified. I understand you were looking at two different vans, the one you purchased and...
a Toyota Sienna. The Sienna was certified, but we cannot certify non-Toyota vehicles.Regarding your dent, scratches, headphone, remote, alignment, rotate and balance, we are more than happy to take care of this for you. We truly appreciate you as a customer and apologize for the any inconvenience this has caused. Please contact Beth Hamilton with any questions or concerns. As soon as your parts are in, we will reach out to schedule an appointment and have all the concerns addressed at the same time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I did curse and raise my voice, it was after bein laser back and forth between the multiple departments with no clear resolution. The general manager did what should have happened initially and reached out to the previous owner and located the tool where it WAS NOT typically located. While I agree this is resolved, I do not agree with the response. I appreciate their attempt to correct this issue, but it should have been ha sled hat way initially vs passing a customer between departments and keep saying "not sure what we can do". If an appointment was necessary, why was it not suggested?? I assumed it was something I could grab at the parts department since it is a standard [redacted] part. They will not have to worry about a next time I come back because I will not be back.
Regards,
[redacted]
Ms. [redacted],I did talk to Mr [redacted] regarding his concern and understand his point of view. However, as the customer stated, there was not a recall on his vehicle. We quoted the customer $1920 to fix the issue as there were several codes pulled during the diagnostic. The customer called Toyota for...
assistance. Kerry Toyota was not involved in that conversation and was not aware of what was discussed. When we received the case number for Toyota, we contacted Toyota and they, as discussed with the customer, approved coverage for the air injection system, which did not include the air flow meter. The difference in pricing was not due to negotiation, but the fact that Toyota only discussed the cost for the fuel injection system with the customer, not the entire repair. As the customer stated, the air flow meter was included on the estimate he received from us. We completed the repair, per the customer, and he was billed for the air flow meter and the $680 he and Toyota agreed to for the air injection system. Toyota was generous with their offer to Mr. [redacted]. His vehicle was not part of the recall and after further tear down of the air pump, a mouse was found, which was the cause for the issues the customer was experiencing. Kindest Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I apologize for the confusion during your experience at Kerry Toyota. When applying for credit, the bank will pre-qualify a customer, but may come back and ask for more information. In your situation, a few days after the pre-qualification , the bank asked for a co-signer which we informed you of...
the situation. After the co-signer filled out the proper information, we sent the paperwork back to the bank and waited for their final answer. This is a process as we had to go through numerous steps to try for an approval. Unfortunately, the bank declined the loan with the co-signer. I am sorry we were not able to finalize the deal and for the time involved in this process. With each new applicant, time is added to this process for the reevaluation of credit application. Kindest Regards, [redacted]