McDonald, R W & Sons Appliance TV Furniture

Revdex.com spoke with ***He stated that he is meeting the customer today to resolve this directly with the customer

The consumer has declined arbitration through Revdex.com

As far as the complaint is concerned the customer is correct that the original contract was signed in April 2013. During that time frame we did run into several stumbling blocks with our cedar restoration side of this business. This included a maintenance issue with our truck and a
separate maintenance issue with our pumping system used to spray chemicals/oil. Additionally, we had to handle some employee related issues to handle internally, which effected the ability to timely complete this work.
The work in question was to restore the main house and the deck. This is a step process that includes a wash, repairs, and a final oil treatment. All steps were completed on the deck and the 1st two steps on the house. At one point *** *** refused to answer any questions or calls from us to complete this work and handed the responsibility to her husband. In August, several attempts were made to reach *** *** (and messages left) to finish the work and we even offered to re-wash the roof as a courtesy for the extended delay. When no response was received, we discounted the original quote/invoice for work that was not completed and for the extended time delay, and we sent them a final invoice (Originially $3,220, invoice $2,500)
Respectfully,
*** ***
Hardesty Roofing
*** *** *** *** *
*** ** ***
*** ***
*** ***
*** ***

Hi, In response to Mrs. [redacted] complaint, we will begin by addressing the commercial repair as noted in her letter.  Our company did exactly what was proposed and signed for by the customer.  Mrs. [redacted] husband walked the roof with our Senior Estimator to review the completed...

repair, which was properly completed according to the scope of work in the contract.  During this time Mr. [redacted] stepped through the built in gutter creating a hole that is causing the new leak referred to in her letter.  We provided an estimate to repair this issue, however they did not accept, because they thought we should fix this for free.  As the work has been completed, and the new leak was not a result of our work, we are not in a position to offer a refund for this service. In response to the additional complaint regarding the gutter guard installation.  On 7/13 we received the signed contract, but the customer advised that she wanted to wait a couple weeks before beginning the project.  Our lead time for all repairs at that time was approximately 3-4 weeks anyway.  We advised the customer that we would start the work on 8/13, but was actually able to start a day earlier on the 12th.  The gutter guard portion of the work was originally scheduled via phone for 8/21, but we did have some communication issues with are crew and acknowledge that fact.  We did keep in contact with Mrs. [redacted] to advise of these schedule changes (via phone and email).  In the end, the work was to take place on 9/2, but the customer agreed that we could come before then if something became available.  An appointment became available on 8/31, and as agreed we went out to finish the remaining portion of the contract, but had to return on 9/1 to completely finish the work.   We do realize that there were some scheduling issues for part of the job, and we certainly apologize for that, but the work has been completed with a high quality of workmanship.  We feel that any discussion regarding a discount should have been discussed prior to starting/finishing the work.  This is the first we have heard about this.  In addition, the customer has not paid the $3,000 she owes us for work completed.  The invoice has been outstanding since 9/1 (although we invoiced it on 8/31, 1 day too early).  Respectfully, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]