McDonald's #17223

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Clearly Melvin of Spirit Massage & Bodywork knows the actions that should have been taken, but sadly almost every action he claims were taken by Spirit Massage & Bodywork were in-fact steps the customer took and Spirit Massage refused to work with or engage with the customer to resolve this matter before it came to this complaint Should Spirit Massage have had actually followed through with these claimed actions, we would not be having this conversation today Spirit Massage claims to have “attempted to contact the customer for phone conversation with no avail” This statement is false, no phone calls or voicemails have been received from Spirit Massage Additionally, I get overwhelming amounts of marketing email from Spirit Massage, but zero correspondence attempting to resolve this matter Spirit Massage clearly has my contact information, should they decide to reach out and resolve this complaint Spirit Massage claims that “the customer has not spoken to management about this matter.” This statement is false; multiple times the customer requested in writing to speak with management, the responding individual asserted that they were management As such, the customer in fact made multiple requests to speak with management, and was lead to believe that the responding individual was management Based on the little pieces of truths that show through in Melvin’s message, I would also assume he was the responding individual or fully aware of the individual responding to the customer on his behalf Spirit Massage claims that there were “no attempts from the customer to contact our office.” This statement is false; I called again just to verify I was using the correct phone tree entry in the written complaint to Revdex.com Should have Spirit Massage actually verified any phone records, they would have found MANY calls Spirit Massage claims that “time stamp from office video surveillance verified the customer arrived minutes late.” This statement is false; not only did the customer not arrive mins late, but when Spirit Massage falsely accused the customer to being minutes late, the customer requested video footage or any evidence that would support this, and Spirit Massage avoided the customer’s request and never responded Spirit Massage claims “Mr C [redacted] offered to provide Mr Trevithick a minute massage Mr Trevithick demanded his min massage and declined the min massage.” This statement is false; as I indicated in my initial complaint, the customer was the individual to offer and accept a shorter massage session and Jason C [redacted] adamantly refused to agree to any length of session C [redacted] was rude and snotty for the entire encounter; his refusal sounded rehearsed and he came across as eager to get out of his last massage of the day The customer made multiple offers, I even offered to subtract more time than the amount of time that I was late, and C [redacted] steadfastly refused to provide any services [redacted] has fulfilled and upheld their end; I will not accept [redacted] paying for Spirit Massage & Bodywork’s lack of professionalism and accusations Their behavior and lack of honestly is simply unacceptable Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Clearly Melvin of Spirit Massage & Bodywork knows the
actions that should have been taken, but sadly almost every action he claims
were taken by Spirit Massage & Bodywork were in-fact steps the customer took
and Spirit Massage refused to work with or engage with the customer to resolve
this matter before it came to this complaint.
Should Spirit Massage have had actually followed through with these
claimed actions, we would not be having this conversation today
Spirit Massage claims to have “attempted to contact the
customer for phone conversation with no avail”.
This statement is false, no phone calls or voicemails have been received
from Spirit Massage. Additionally, I get
overwhelming amounts of marketing email from Spirit Massage, but zero correspondence
attempting to resolve this matter.
Spirit Massage clearly has my contact information, should they decide to
reach out and resolve this complaint
Spirit Massage claims that “the customer has not spoken to
management about this matter.” This
statement is false; multiple times the customer requested in writing to speak
with management, the responding individual asserted that they were
management. As such, the customer in
fact made multiple requests to speak with management, and was lead to believe
that the responding individual was management.
Based on the little pieces of truths that show through in Melvin’s message,
I would also assume he was the responding individual or fully aware of the
individual responding to the customer on his behalf
Spirit Massage claims that there were “no attempts from the
customer to contact our office.” This
statement is false; I called again just to verify I was using the correct phone
tree entry in the written complaint to Revdex.com.
Should have Spirit Massage actually verified any phone records, they
would have found MANY calls
Spirit Massage claims that “time stamp from office video
surveillance verified the customer arrived minutes late.” This statement is false; not only did the
customer not arrive mins late, but when Spirit Massage falsely accused the
customer to being minutes late, the customer requested video footage or any
evidence that would support this, and Spirit Massage avoided the customer’s
request and never responded
Spirit Massage claims “Mr C*** offered to provide Mr
Trevithick a minute massage. Mr
Trevithick demanded his min massage and declined the min massage.” This statement is false; as I indicated in my
initial complaint, the customer was the individual to offer and accept a
shorter massage session and Jason C*** adamantly refused to agree to any
length of session. C*** was rude and
snotty for the entire encounter; his refusal sounded rehearsed and he came
across as eager to get out of his last massage of the day. The customer made multiple offers, I even offered
to subtract more time than the amount of time that I was late, and C***
steadfastly refused to provide any services
*** has fulfilled and upheld their end; I will not
accept *** paying for Spirit Massage & Bodywork’s lack of
professionalism and accusations.
Their behavior and lack of honestly is simply unacceptable
Regards,
*** ***

Date: Thu, Jan 5, at 4:PMSubject: RE: *** *** Complaint (***)To: *** *** Cc: support@***.com, ***@***.comDear *** ***: Spirit Massage & Bodywork LLC has addressed the complaint ID ***We have attempted to contact
the customer for phone conversation with no availWe recommended and provided the customer information to contact *** Customer Service for a refund The customer has not spoken to management about this matterAll correspondence was in response to 3rd party rating systems initiated by *** *** and other unknown parties. Per our phone records or email, we found no attempts from the customer to contact our office to notify the therapist about late arrivalPrior to booking appointment, the customer claimed multiple phone call attempts, but no voicemail or emails were ever receivedOur phone representatives answer the phones M-F from 9AM -7PM (except holidays) Time stamp from office video surveillance verified the customer arrived minutes late Our tardiness policy states, ”If a person is minutes late from an appointment without prior notification, session is marked as a NO SHOWFull amount of session will be charged or prepaid voucher will be redeemed.” Our NO SHOW policy is available on spiritmassage.com (Terms and Conditions) As a courtesy, we offer our clients the remainder of their massage session time on a case by case basisSince all sessions are by appointment, we are not at liberty to provide the complete time (including any minutes a client was late) because we must be considerate to our other clients’ appointmentsMr C*** offered to provide ** *** a minute massage *** *** demanded his min massage and declined the min massageOur staff has been trained not to argue with clients, reduce stress, adhere to professional ethics, and immediately notify management of any issues. *** *** and his FRIEND, *** ***, threatened our reputation with written complaints to ***, ***, ***, ***, and now Revdex.com Neither person has received a massage from our businessPhone support available M-F 9AM -7PMBook online 24/online spirit massage.comClients are provided an email and text reminder hours prior to the session. We understand the customer was not satisfied with our offers and suggestions for resolution per this complaint *** *** has not provided any further information.All information above copied to *** Customer Service. If you have any comments or suggestions, reply to [email protected]. Thank you for bringing this incident to my attention. Sincerely, Melvin W

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***