[redacted],Thank you for voicing your displeasure. We look at these opportunities as a way to improve. I know you traveled a great distance to purchase your pre-owned corvette because the price was so competitive and the amount of information we are willing to make public online. On our...
website we provide 70+ HD Photos and HD Video along with the CarFax, [redacted] advisor, and [redacted], all to help confirm that you are purchasing a great car at an excellent value. At more than $4000 Below [redacted] suggested purchase price, we believe you did. We also take the extra step to grade our vehicles based on the overall Mechanical & Cosmetic condition along with the history. Your Corvette scored a 164 out of a possible 180 points. With a clean CarFax with no history of accidents or repair, I can understand why someone from our staff when asked " if there had been any body work done to car?" that they said, "none they knew of." Given that you took multiple test drives, inspected the vehicle to your satisfaction, and were offered an opportunity for an independent inspection, I can understand why you would be upset 25 days later when you found something unexpected on the new member to your family. In no way can I justify that just because you bought the Corvette $4000 below [redacted] Suggested purchase price that it would be ok for you to find something unexpected while waxing your Corvette 25 days later. Unfortunately, this vehicle was not represented as being cosmetically perfect. As a company, we feel obliged to disclose everything that we know about vehicles in our inventory. Outside of becoming the first company in our industry to provide complete underbody pictures or OSHA allowing non-employees in our shop under a lift, I'm not sure how we could have avoided this unfortunate oversight. I am open to suggestion in how we could improve our process going forward and look forward to your response.
[redacted],Thank you for voicing your displeasure. We look at these opportunities as a way to improve. I know you traveled a great distance to purchase your pre-owned corvette because the price was so competitive and the amount of information we are willing to make public online. On our...
website we provide 70+ HD Photos and HD Video along with the CarFax, [redacted] advisor, and [redacted], all to help confirm that you are purchasing a great car at an excellent value. At more than $4000 Below [redacted] suggested purchase price, we believe you did. We also take the extra step to grade our vehicles based on the overall Mechanical & Cosmetic condition along with the history. Your Corvette scored a 164 out of a possible 180 points. With a clean CarFax with no history of accidents or repair, I can understand why someone from our staff when asked " if there had been any body work done to car?" that they said, "none they knew of." Given that you took multiple test drives, inspected the vehicle to your satisfaction, and were offered an opportunity for an independent inspection, I can understand why you would be upset 25 days later when you found something unexpected on the new member to your family. In no way can I justify that just because you bought the Corvette $4000 below [redacted] Suggested purchase price that it would be ok for you to find something unexpected while waxing your Corvette 25 days later. Unfortunately, this vehicle was not represented as being cosmetically perfect. As a company, we feel obliged to disclose everything that we know about vehicles in our inventory. Outside of becoming the first company in our industry to provide complete underbody pictures or OSHA allowing non-employees in our shop under a lift, I'm not sure how we could have avoided this unfortunate oversight. I am open to suggestion in how we could improve our process going forward and look forward to your response.