Mcdonald's

My name is [redacted] and I am the owner of the McDonald's Restaurant in Mayville
Wisconsin. I am responding to case number [redacted]. On January 251h I received a complaint
from Mr. [redacted] stating he did not receive a refund for the difference for the Big Mac he
purchased on...

January 15, 2014. As soon as it was brought to my attention I called and left a
message on January 27111 which was the next business day after receiving the complaint. Since
he did not return my call by January 29th, I sent a check for the overcharge for his Big Mac
along with an apology letter again requesting to call me to resolve the issue. I again tried to call
him on February 3td
• At this point I have not received a return phone call from Mr. [redacted].
Prior to receiving your letter I have retrained my Manager and cashiers and have proper
procedures in place for promotions like this, so the customers are not overcharged in the
future. Today I sent the balance of Mr. [redacted]'s total order of $11.57. He will then be
reimbursed (or his total order. It's unfortunate I have not been able to talk personally to Mr.
[redacted] to resolve this issue. I take great pride in my business and customer service.
If you have any more questions, you can reach me at my office at ###-###-####.
Thank you

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Business states he did refund consumer to resolve situation at the time that the incident occurred.