McDonald's

The McDonald's restaurant identified by the consumer in their complaint is an independently owned and operated business. Please close
the complaint against McDonald's USA, LLC and redirect it to the business owner. Thank you.

Dear Bernida:Thank you for taking the time to share your recent experience at the McDonald's located at 3200 W. Roosevelt Rd.. As the Franchise Owner of this restaurant, I hope you will accept my apology for your unsatisfactory visit.Our goal is 100-percent customer satisfaction and my team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. I'm sorry you waited a long time for your meal. Please be assured, I am following up at my restaurant to address this issue.In order to receive a full refund, you will need to bring back the items purchased with receipt. Since it has been a few months ago that you have placed your order, we will send you 2 Be Our Guest Cards, for the inconvenience that this may have caused.Your call serves as a valuable reminder that our customers are our number-one priority. We truly appreciate your feedback and again thank you for taking the time to share your experience with us. We hope to have the opportunity to serve you in the future.Sincerely, Omakin RestaurantsMcDonald's Franchise OwnerOmakin Restaurants Enclosure: Be Our Guest Cards7466Thank you,Elizabeth ***Office AssistantOmakin Restaurants (P) 708-586-2313(F) 773-289-06539624 S. Cicero Ave.Oak Lawn, IL 60453