McElveen Buick GMC

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my complaint Regards, [redacted] that was the first thing I talked to [redacted] about and that was my reason for trading my Ford [redacted] because it could pull a camper I hate to say this but he told a lie and my husband was also standing there when he said the new car would pull 3500lb and we talk to him about putting a hitch on the vehicle thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis dispute has been resolvedThe hotel credited my credit card with a permanent credit for the full amount.Thanks so much for your help Regards, [redacted]

The only leasing source for Ford is Ford Motor Credit If you rotate tires every 5,miles and keep properly inflated and drive your agreed upon mileage of 45,miles you should not need tires Waving mileage is not an option She had a lease agreement for 45,miles and she turned her vehicle in with 64,miles and she was allowed 42,miles due to "Early Bird Termination" 22,excess mileage) The original tires and wheels were not on vehicle when turned in Wear Care waves excess wear and use charges, such as chips, cart dings and door dents Exclusions: excessive mileage charges missing parts costing more than $200.00, damage caused by seizure, confiscation, racing, criminal acts, mechanical or electrical breakdown, improper repairs and alterations In summary, we have abided by the rules and regulations by Ford Motor Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mike V***, sales manager, has no reason to lie to anyone regarding leasing stipulations. This is an insult to his integrity. He has been
employed for years at Fairway Ford and has served in the capacity of finance manager and sales manager. I can assure you that he understands policy and
procedures and abides by all requirements by Ford Motor Credit. We have documents she signed at time of delivery stating 15,miles per year. She is
being charged for excessive miles and condition of car at termination. In summary, the truth has been spoken, there is no cash settlement

Customer concern was resolved by Fairway Ford Body Shop Friday 8-7-

Fairway Ford will be glad to review the customers vehicle to determine if the current concern is relatedFairway Ford again states all repairs performed were evident needed repairs that the customer authorized, we do not understand why the customers is asking for a refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I disagree with your reply, however I do expect you to look at my Ford Expedition and make the proper repairs with your best qualified mechanic
I should also be reinbursed for the loaner car that was billed to my credit card that I did not ask for.Regards,*** ***

[redacted]:
In response to [redacted] complaint regarding the secure etch, the scratch on the door handle and the balance of the pay-off.
1)   Secure Etch:   Mr. [redacted] agreed upon the final out the door price of his vehicle in which the secure etch was...

included.  No refund will be reimbursed due to his final price agreement.
2)   Scratch on door handle:   We have agreed to repair the door handle upon his next service visit here at our facility (Fairway Suburu).   We will not pay for outside repair at another vendor
due to warranty quality issues.
3)   Pay-Off:   Sent the next day (16th) to [redacted] and due to their waiting to post the pay-off we had to send an additional $62.83 to make up the difference due to [redacted] not being posted on time.
In summary, we have fulfilled our original agreement with Mr. [redacted], they are no other refunds due. Scratch on door will be repaired at his earliest convenience.
If additional information is needed, please contact us @[redacted].
[redacted]
General Manager, Fairway Ford Subaru, Greenville, S. C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
My objection is not that these charges are unfair, but that the salesman representing the business lied to me about what I would be charged. If he had told me the truth, I would have been perfectly happy. But, since he lied to me, I was charged thousands of dollars out of the blue.
Regards,
[redacted]

On the first service appointment the customer concern was not present for a throttle body concern. Ford procedure per Ford Service action. Dealers are to perform a Key On, Engine off Self-Test. If a Throttle Body DTC is present, dealers are authorized to replace the Throttle Body under this...

program. NO DTC present at the time on first service. The customer’s vehicle did show a code to replace a vapor management vale for a check engine light on and vehicle losing power, customer authorized repairs on 4.21.15 @ mileage 100899. Customer returned on 5.15.15 @ 102747 and the concern was present for DTC and the throttle body replacement was completed. This replacement is a Ford Service Action and Ford will only allow dealers to replace when DTC are present. The customers inside door handle were operating when she pick up the vehicle, we could have not opened the door if it was broken. The customer called back after arriving at her destination to say her inside door handle was broken and her door would not open from the inside. If Fairway had broken the door handle Fairway would replace it at no charge. Fairway Ford will always work with its customer to provide the best service possible and the customer was offered a goodwill adjustment but did not accept it. A refund for the first service repair, replacement of the door handle and a apology letter is not justified. The customer would not be reasonable with anyone she spoke with and just keep stating Fairway was responsible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I can’t speak to Michael’s motives or intentions; I can only tell you what he told me. The information he gave me was false. I would be willing to give him the benefit of the doubt and assume that the bad information was a mistake or misunderstanding on his part—in fact, I did make that assumption until the owner, Foster, told me point blank that there’s no way Michael would believe the statements that Michael himself made to me. I’d love to believe that Michael simply misspoke or got some things wrong; it’s Foster who ruled out that possibility. The only remaining possibility is that Michael lied.
Regards,
[redacted]

In reference to [redacted] concern with towing capacity. [redacted] states that Mrs. [redacted] discussedwith him about a small utility trailer that would tow around 500lbs ,a 3500 lb camper was never discussed with [redacted]She came back in Febuary and early March to discuss trading for [redacted]...

and we could not get the numbers to fit her budget. We would be happy to trade with her at this time if she could afford the monthly payment.We feel that there no mistake made on our part.Sincerly[redacted]G. Mgr.

When [redacted] first brought in his vehicle he ask Fairway Ford  to inspect the brakes when rotating his tires .When inspecting the brakes it was determined the  front brakes  needed replaced.( routine maintenance)customer authorized  repairs. Vehicle was road tested and no...

other problems were evident. Customer returned the next day and stated the brake pedal was hissing and had gone to the floor and also brakes were pulsating when applied. Customer’s vehicle was rechecked and customers concern for brakes going to floor and hissing noise could not be duplicated. The brakes pulsation was duplicated and customer authorized rear brake rotor replacement. Fairway replaced the customer’s front rotors at no charge due to front brakes just being replaced. Customer returned two days later and stated the brake pedal had gone to the floor again and they could still hear the hissing noise. (This was an intermitted problem) the vehicle was tested and on this visit the concern was present and could be duplicated. The customer was given an estimate to replace hydraulic control unit and brake booster and the customer authorized the repair. The repairs were all needed and the customer authorized all repairs. It is unfortunate that we may face these expenses as a vehicle ages but not uncommon, if the vehicle still has a brake concern Fairway Ford will be glad to review and determine if the repairs are covered under any warranty. The brake repairs were completed in April of 2014 and may still have coverage. The request for a refund is not justified. Fairway values all if its customers and strives to deliver the best customer service, Fairway Ford will be glad to speak with the customer in person to resolve any other issues if the customer wishes. Please contact [redacted] @ [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. This dispute has been resolved. The hotel credited my credit card with a permanent credit for the full amount.Thanks so much for your help. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my complaint. 
Regards,
[redacted] that was the first thing I talked to [redacted] about and that was my reason for trading my 2013 Ford [redacted] because it could pull a camper.  I hate to say this but he told a lie and my husband was also standing there when he said the new car would pull 3500lb and we talk to him about putting a hitch on the vehicle  thank you [redacted]

1.  The only leasing source for Ford is Ford Motor Credit.
2.  If you rotate tires every 5,000 miles and keep properly inflated and drive your agreed upon mileage of 45,003 miles you should not need tires.
3.  Waving mileage is not an option.  She had a lease agreement for...

45,003 miles and she turned her vehicle in with 64,906 miles and she was allowed     42,500 miles due to "Early Bird Termination" 22,406 excess mileage).  The original tires and wheels were not on vehicle when turned in.
4.  Wear Care waves excess wear and use charges, such as chips, cart dings and door dents.  Exclusions:  excessive mileage charges missing parts costing more than $200.00, damage caused by seizure, confiscation, racing, criminal acts, mechanical or electrical breakdown, improper repairs and alterations.
In summary, we have abided by the rules and regulations by Ford Motor Credit.