I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not at once did I curse at anyone on the telephone. I work in the emergency room department and on that day I was at the front desk in which we call greeter.. The wife/owner had already answer the phone and can hear attitude in her voice.. I filed this complaint on behalf of myself and other employees that work at the hospital and we just choose to take our business else where... On a positive note the restaurant has great food and [redacted] the delivery driver is awesome never had a issue with her. To run a business the owner just needs to tone the attitude down a notch and just listen instead of over talking a customer when they are trying to explain. To be in the background yelling we will not fix it I find was very rude.. Her husband I will say offered to make another sandwich but the girl that the burger was food just stated she was fine she didn't want another the phone call was only to inform the company that the burger was incorrect not to call and start a argument or anything just to inform. I wouldn't want this to ruin the business to the public I wrote the Revdex.com due to the owners wife attitude on that day this could have been handled very differentRegards,
[redacted]
I am responding to the complaint I received regarding [redacted]. I spoke with a representative from the Revdex.com concerning this issue. I told her that the customer had been very rude to my employee when she answered the phone. The customers first response was our order was all [redacted]...
up. When I got on the phone I explained to her that I had personally take he order and read it back to her and that was not the way she ordered the food but I would make her another sandwich. She replied we don't want another sandwich and continued to argue. I told her I wasn't going to argue with anymore. By then my wife got irritated but she never shouted profanities. The customer wanted to talk to her and continued to argue so my wife to her to have a ice day and hung the phone up. I would been glad to make her another sandwich. She never mentioned that her fries were burnt to me and as for over charging them I've never purposely over charged anyone. In fact I gave them the totals with tax before the order was made as I do with all delivery orders. I'm not hard to get along with in any degree but it seemed that we have an issue with these customers every time they order. I would be glad to try to reconcile the problem.ThanksWilliam Brewer Tasty Crème Donuts
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not at once did I curse at anyone on the telephone. I work in the emergency room department and on that day I was at the front desk in which we call greeter.. The wife/owner had already answer the phone and can hear attitude in her voice.. I filed this complaint on behalf of myself and other employees that work at the hospital and we just choose to take our business else where... On a positive note the restaurant has great food and [redacted] the delivery driver is awesome never had a issue with her. To run a business the owner just needs to tone the attitude down a notch and just listen instead of over talking a customer when they are trying to explain. To be in the background yelling we will not fix it I find was very rude.. Her husband I will say offered to make another sandwich but the girl that the burger was food just stated she was fine she didn't want another the phone call was only to inform the company that the burger was incorrect not to call and start a argument or anything just to inform. I wouldn't want this to ruin the business to the public I wrote the Revdex.com due to the owners wife attitude on that day this could have been handled very differentRegards,
[redacted]
I am responding to the complaint I received regarding [redacted]. I spoke with a representative from the Revdex.com concerning this issue. I told her that the customer had been very rude to my employee when she answered the phone. The customers first response was our order was all [redacted]...
up. When I got on the phone I explained to her that I had personally take he order and read it back to her and that was not the way she ordered the food but I would make her another sandwich. She replied we don't want another sandwich and continued to argue. I told her I wasn't going to argue with anymore. By then my wife got irritated but she never shouted profanities. The customer wanted to talk to her and continued to argue so my wife to her to have a ice day and hung the phone up. I would been glad to make her another sandwich. She never mentioned that her fries were burnt to me and as for over charging them I've never purposely over charged anyone. In fact I gave them the totals with tax before the order was made as I do with all delivery orders. I'm not hard to get along with in any degree but it seemed that we have an issue with these customers every time they order. I would be glad to try to reconcile the problem.ThanksWilliam Brewer Tasty Crème Donuts