Recently purchased a 10k used carProvided a check for the down paymentIt was agreed the check would be held until financing was approvedFinancing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down paymentDone, no problemGot the check backdays later they somehow cashed the check, even though we had the physical check, and my debit payment already clearedAs of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protectionThis nearly locked the account down; luckily Chase is pretty understandingWe cannot get a hold of the finance manager or anyone at the dealership who is willing to assist usAll we can do is leave messages that are not being returnedMy initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally
Impossible to work with these guys on used carsI've never tried so hard in my life to give someone our money on a car...EVER! Ridiculous rates on good credit, vehicle year, and low mileageLudicrous down payments of 30-40% with the same credit and vehicle factors$to push paper disguised as a document fee that can't be compensated for in the price (even though they drop the price two days later by $500)Inept "management" that sends "empty" customer service emailsI'm sure the new car department is better because it's backed by Mini [redacted] Financial) which is good, and I can't speak for the new cars...BUTPlease shop somewhere else for your used car purchasesMy girlfriend and I wasted a week with this place, and multiple inquiries on her good creditThis took a huge toll on her fresh car buying experience and she is now completely put off at the idea of ever being involved in a car shopping deal againMy patience was tested more than it ever has buying a used car
Recently purchased a 10k used car. Provided a check for the down payment. It was agreed the check would be held until financing was approved. Financing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down payment. Done, no problem. Got the check back. 30 days later they somehow cashed the check, even though we had the physical check, and my debit payment already cleared. As of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protection. This nearly locked the account down; luckily Chase is pretty understanding. We cannot get a hold of the finance manager or anyone at the dealership who is willing to assist us. All we can do is leave messages that are not being returned. My initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally
Impossible to work with these guys on used cars. I've never tried so hard in my life to give someone our money on a car...EVER! Ridiculous rates on good credit, vehicle year, and low mileage. Ludicrous down payments of 30-40% with the same credit and vehicle factors. $500 to push paper disguised as a document fee that can't be compensated for in the price (even though they drop the price two days later by $500). Inept "management" that sends "empty" customer service emails. I'm sure the new car department is better because it's backed by Mini [redacted] Financial) which is good, and I can't speak for the new cars...BUT... Please shop somewhere else for your used car purchases. My girlfriend and I wasted a week with this place, and multiple inquiries on her good credit. This took a huge toll on her fresh car buying experience and she is now completely put off at the idea of ever being involved in a car shopping deal again. My patience was tested more than it ever has buying a used car.
Recently purchased a 10k used carProvided a check for the down paymentIt was agreed the check would be held until financing was approvedFinancing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down paymentDone, no problemGot the check backdays later they somehow cashed the check, even though we had the physical check, and my debit payment already clearedAs of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protectionThis nearly locked the account down; luckily Chase is pretty understandingWe cannot get a hold of the finance manager or anyone at the dealership who is willing to assist usAll we can do is leave messages that are not being returnedMy initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally
Impossible to work with these guys on used carsI've never tried so hard in my life to give someone our money on a car...EVER! Ridiculous rates on good credit, vehicle year, and low mileageLudicrous down payments of 30-40% with the same credit and vehicle factors$to push paper disguised as a document fee that can't be compensated for in the price (even though they drop the price two days later by $500)Inept "management" that sends "empty" customer service emailsI'm sure the new car department is better because it's backed by Mini [redacted] Financial) which is good, and I can't speak for the new cars...BUTPlease shop somewhere else for your used car purchasesMy girlfriend and I wasted a week with this place, and multiple inquiries on her good creditThis took a huge toll on her fresh car buying experience and she is now completely put off at the idea of ever being involved in a car shopping deal againMy patience was tested more than it ever has buying a used car
Recently purchased a 10k used car. Provided a check for the down payment. It was agreed the check would be held until financing was approved. Financing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down payment. Done, no problem. Got the check back. 30 days later they somehow cashed the check, even though we had the physical check, and my debit payment already cleared. As of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protection. This nearly locked the account down; luckily Chase is pretty understanding. We cannot get a hold of the finance manager or anyone at the dealership who is willing to assist us. All we can do is leave messages that are not being returned. My initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally
Impossible to work with these guys on used cars. I've never tried so hard in my life to give someone our money on a car...EVER! Ridiculous rates on good credit, vehicle year, and low mileage. Ludicrous down payments of 30-40% with the same credit and vehicle factors. $500 to push paper disguised as a document fee that can't be compensated for in the price (even though they drop the price two days later by $500). Inept "management" that sends "empty" customer service emails. I'm sure the new car department is better because it's backed by Mini [redacted] Financial) which is good, and I can't speak for the new cars...BUT... Please shop somewhere else for your used car purchases. My girlfriend and I wasted a week with this place, and multiple inquiries on her good credit. This took a huge toll on her fresh car buying experience and she is now completely put off at the idea of ever being involved in a car shopping deal again. My patience was tested more than it ever has buying a used car.