McGeorge Toyota Certified Sales Center

Ref # [redacted] Mr [redacted] has been contracted and instructed to take his vehicle to a Toyota Dealer in Northern Va where it will be fixed at no charge to him Apparently there is a defect with both sets of tail lights that we ordered for him Any concerns please contract me directly.ThanksChad D [redacted] McGeorge Toyota

6/16/ Revdex.com case# [redacted] In response to our customer’s request referencing case# [redacted] There was no disclosure, to the customer, about damages that were repaired to their vehicle prior to delivery Virginia law only requires a dealer to disclose damage, to a new vehicle, if repairs exceed 3% of the MSRP The repair to the rear bumper was made at another Toyota Dealership on 7/12/ The quality of the repair was excellent as the evidence was only discovered, after ½ years, when the rear bumper was damaged in an accidentMcGeorge Toyota declines to refund any portion of the purchase price The vehicle was delivered without damage disclosure in accordance to Virginia law

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMrD [redacted] has been in contact with me and is working on resolving the issue by researching what further documentation is needed for them to complete the transaction and has made good faith efforts by providing an additional set of temporary tags, however until the issue is fully resolved: (Financial institution in receipt of Title to complete the vehicle lien, and I am in receipt of permanent FL tags and registration) I do not view the offer made by McGeorge Certfied Sales as acceptable Regards, [redacted]

Ref Case # [redacted] /McGeorge Toyota sans-serif;"> We are working diligently with Mr [redacted] to correct the titling issues with the Florida DMV On 2/2/2016, Mr [redacted] provided us with the final document required by Florida to proceed with the titling of his vehicle We have requested that Green Light Titles expedite the titling process We will keep Mr [redacted] updated on the progress and when to expect his permanent license plates Thank You Chad D [redacted] McGeorge Toyota Certified Sales Center 804-755-

Ref Case # [redacted] /McGeorge Toyota We are working diligently with Mr [redacted] to correct the titling issues with the Florida DMV On 2/2/2016, Mr [redacted] provided us with the final document required by Florida to proceed with the titling of his vehicle We have requested that Green Light Titles expedite the titling process We will keep Mr [redacted] updated on the progress and when to expect his permanent license platesThank YouChad D***McGeorge Toyota Certified Sales Center804-755-

I have contacted Mr*** and we have agreed that splitting the cost of repair would be a compromise that would resolve his concerns.Thank YouChad D***McGeorge Toyota

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you
for contacting McGeorge Toyota regarding case # *** for *** *** The
***’ purchased a *** *** from us late December with more than
104,milesThe vehicle was purchased with a limited powertrain warrantyAt
the time of purchase, McGeorge offered an extended
warranty, for an additional
priceThe customer declined the extended warranty.On January 3rd 2017, the customer brought the *** back with a concern that the vehicle was
“not heating properly”Repair Order (RO) number *** documented the
concernOur technician was not able to duplicate the concernContrary to the
customer’s claim that the heating system was only achieving degrees, our
technician documented degree temperature at the dash ventsThe HVAC system
performance, at that time, was normal.On March 1st 2017, the customer brought the *** back with a concern that the “check
engine light was on”We were able to duplicate the light and performed
diagnosisWe found code Pfor insufficient coolant temperatureOur
technician recommended thermostat replacementThe powertrain warranty does not
cover the thermostatThe estimate to replace the thermostat was given to the
customerBecause of
the prior concern, the customer expected McGeorge Toyota to repair the vehicle
as if it was covered by a warrantyThe extended warranty would have paid for
the thermostat replacement less a $deductibleAs a goodwill gesture,
McGeorge Toyota offered to repair the vehicle as if there were a warranty in
placeMcGeorge Toyota offered to replace the thermostat, using 100% factory
parts, for $As stated in the customer’s letter, the customer took the
vehicle to another shop for thermostat replacementMcGeorge Toyota will
reimburse the ***’ $*** as requested for the repairs that were made at
an independent shop.Sincerely,Don
D***McGeorge
Toyota

To whom it may concern:
arial, sans-serif"> ** *** purchased a car from us on the 30th of June He was back in on the 11th to have a few things addressed (keyless remote in op and a parking light out) He was then back in on the 29th of July with an issue with the headlight We advised him that the headlights are not covered under his warranty We offered a discount and to search for a used part Customer insisted that we should "cover it all" because he had just purchased the car Customer had never mentioned to our service dept any issue with the headlight from time of purchase till the 29th of July. We feel that we have offered a reasonable solution/discount for the customer for an uncovered item.Kindest regards*** ***
Manager
McGeorge Certified Sales Center
*** * *** **
*** *** ***

On 7/*** *** ordered *** *** which was delivered on 7/On 8/McGeorge was notified that the part ordered was incorrect and it did not fit and going to be returnedSee emails attachedOn 8/we rec'd part back with only shipping bubble wrap and part in *** boxSee pic
attachedWe ordered another cable in from Toyota to show how the cable was shipped to customerPart in plastic bag along with factory p/n label and a Toyota warehouse label . See pic attachedMcGeorge does not stock is part and to return it to Toyota USA part must be in factory wrapping with intact factory p/n label and picking tagThese return conditions are listed on our site and were also sent to *** *** in emailsIf packing and labels are returned to McGeorge we can move forward with a refund on part only.David B***McGeorge Toyota804-***-***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. D[redacted] has been in contact with me and is working on resolving the issue by researching what further documentation is needed for them to complete the transaction and has made good faith efforts by providing an additional set of temporary tags, however until the issue is fully resolved: (Financial institution in receipt of Title to complete the vehicle lien, and I am in receipt of permanent FL tags and registration) I do not view the offer made by McGeorge Certfied Sales as acceptable
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the McGeorge Toyota in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for McGeorge Toyota to promptly mail a check to me for [redacted] to my address [redacted] If they do, will consider this complaint resolved. If McGeorge Toyota does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

6/16/14
Revdex.com case#[redacted]
 
In response to our customer’s request referencing case#[redacted].  There was no disclosure, to the customer, about damages that were repaired to their vehicle prior to delivery.  Virginia law only requires a dealer to...

disclose damage, to a new vehicle, if repairs exceed 3% of the MSRP.  The repair to the rear bumper was made at another Toyota Dealership on 7/12/14.  The quality of the repair was excellent as the evidence was only discovered, after 6 ½ years, when the rear bumper was damaged in an accident. McGeorge Toyota declines to refund any portion of the purchase price.  The vehicle was delivered without damage disclosure in accordance to Virginia law.

Ref Case #[redacted]/McGeorge Toyota  We are working diligently with Mr. [redacted] to correct the titling issues with the Florida DMV.  On 2/2/2016,  Mr. [redacted] provided us with the final document  required by Florida to proceed with...

the titling of his vehicle.   We have requested that Green Light Titles expedite the titling process.  We will keep Mr. [redacted] updated on the progress and when to expect his permanent license plates. Thank YouChad D[redacted]McGeorge Toyota Certified Sales Center804-755-3590

Ref # [redacted]Mr. [redacted] has been contracted and instructed to take his vehicle to a Toyota Dealer in Northern Va where it will be fixed at no charge to him.  Apparently there is a defect with both sets of tail lights that we ordered for him.  Any concerns please contract me...

directly.ThanksChad D[redacted]    McGeorge Toyota

Ref Case #[redacted]/McGeorge Toyota
sans-serif;"> 
 
We are working diligently with Mr. [redacted] to correct the titling issues with the Florida DMV.  On 2/2/2016,  Mr. [redacted] provided us with the final document  required by Florida to proceed with the titling of his vehicle.   We have requested that Green Light Titles expedite the titling process.  We will keep Mr. [redacted] updated on the progress and when to expect his permanent license plates.
 
Thank You
Chad D[redacted]
McGeorge Toyota Certified Sales Center
804-755-3590

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. D[redacted] has been in contact with me and is working on resolving the issue by researching what further documentation is needed for them to complete the transaction and has made good faith efforts by providing an additional set of temporary tags, however until
the issue is fully resolved: (Financial institution in receipt of Title to complete the vehicle lien, and I am in receipt of permanent FL tags and registration) I do not view the offer made by McGeorge Certfied Sales as acceptable
Regards,
[redacted]

Review: Brought a used car from them had problem with the headlight told them about it they pay it no mind. When the headlight bulb went out they said just buy new one which I did still the headlight won't working took the car to them now the whole headlight is bad and it cost 700 for a new one and they want me buy it. I told them about the problem since I first got the car. They was very racist and rude to me. I had this car for like 2weeksDesired Settlement: They should buy the whole headlight

Business

Response:

To whom it may concern:

[redacted] purchased a car from us on the 30th of June. He was back in on the 11th to have a few things addressed (keyless remote in op and a parking light out). He was then back in on the 29th of July with an issue with the headlight. We advised him that the headlights are not covered under his warranty. We offered a discount and to search for a used part. Customer insisted that we should "cover it all" because he had just purchased the car. Customer had never mentioned to our service dept any issue with the headlight from time of purchase till the 29th of July.

We feel that we have offered a reasonable solution/discount for the customer for an uncovered item.

Kindest regards

Manager

McGeorge Certified Sales Center

Review: In October 2015, I purchased a used vehicle from Mcgeorge Toyota. The sales transaction appeared flawless at the dealership (sales price, taxes, tags and registration). Mcgeorge used a 3rd party titling company called Green Light Titling to complete the registration and titling. We are are an active duty family from FL (resident) stationed in VA. We are now on our 5/6 set of 30 days tags, and the car registration is still not resolved. We have made continual contact attempts since October with the sales finance manager (Ron G[redacted]) used sales manager (Chad D[redacted]) and General Manager (Bob F[redacted]) response to resolve the issue has been unsatisfactory. We currently have a car that we make monthly payments on, paid all taxes on and fulfill our obligations but not able to drive with expired 30 day tags.Desired Settlement: This experience has created a plethora of issues (work, mobility, financial and mental strain) we are preparing to return the vehicle for a full refund (per state law)

Business

Response:

Ref Case #[redacted]/McGeorge Toyota We are working diligently with Mr. [redacted] to correct the titling issues with the Florida DMV. On 2/2/2016, Mr. [redacted] provided us with the final document required by Florida to proceed with the titling of his vehicle. We have requested that Green Light Titles expedite the titling process. We will keep Mr. [redacted] updated on the progress and when to expect his permanent license plates. Thank YouChad D[redacted]McGeorge Toyota Certified Sales Center804-755-3590

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. D[redacted] has been in contact with me and is working on resolving the issue by researching what further documentation is needed for them to complete the transaction and has made good faith efforts by providing an additional set of temporary tags, however until the issue is fully resolved: (Financial institution in receipt of Title to complete the vehicle lien, and I am in receipt of permanent FL tags and registration) I do not view the offer made by McGeorge Certfied Sales as acceptable

Regards,

Review: We purchase a [redacted] from McGeorge Toyota in September of 2007. Over the weekend out vehicle was damage by another vehicle we submit a claim with our insurance company we were required to get estimates for the damage and we did and by both body shops we were told that our vehicle was damage already and was repair with bondo we were very shocked with this since our vehicle has never been in an accident or damage. We have decide to do a little investigation of our own and come to find out our vehicle damage before we even purchase it. We called the main Toyota line and spoke with many different people and of course nobody wants to give us any information. We were told that the vehicle came from [redacted] in [redacted] to McGeorge Toyota but nobody has record of the damage. So we called the main line to Toyota and was giving the timeline of our vehicle and come to find out there was record of damage at [redacted] (R.O #[redacted]) when we spoke to David at McGeorge he inform us that he has no record of the damage. When we called [redacted] and spoke with [redacted] he informed us that we had no right to know what the damage was. We have call McGeorge general manage [redacted] and left message and no respond I guess he knew it was damage too. We are so disappointed in Toyota right now and question who's lying to us. We paid over $27,000.00 for this vehicle and to find out that it was damage before we purchase the vehicle and everyone just sat back and didn't tell us. Why??? We have purchase many Toyota's in our lifetime and never question anything that Toyota has told us. I will also be writing one of these about [redacted] in [redacted] ThanksDesired Settlement: First I want someone to explain to me about what happen and then I would like someone to tell me why did they sell me a damaged vehicle and since it was damaged I want to be refunded some of my money that I spend to purchase what I thought was a new vehicle with no damages. Thanks

Business

Response:

6/16/14

Revdex.com case#[redacted]

In response to our customer’s request referencing case#[redacted]. There was no disclosure, to the customer, about damages that were repaired to their vehicle prior to delivery. Virginia law only requires a dealer to disclose damage, to a new vehicle, if repairs exceed 3% of the MSRP. The repair to the rear bumper was made at another Toyota Dealership on 7/12/14. The quality of the repair was excellent as the evidence was only discovered, after 6 ½ years, when the rear bumper was damaged in an accident. McGeorge Toyota declines to refund any portion of the purchase price. The vehicle was delivered without damage disclosure in accordance to Virginia law.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,