McGeorges Rolling Hills RV Reviews (27)
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McGeorges Rolling Hills RV Rating
Description: Recreational Vehicles - Dealers, Trailers - Camping & Travel, Campers - Service & Repair, Recreational Vehicles - Repair & Service
Address: 11525 Sunshade Ln, Ashland, Virginia, United States, 23005
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Melissa was my sales person and she was GREAT! This was the best buying experience I have ever had. I've bought houses, cars, trucks and motorcycles, and McGeorge's was the BEST! Great job! Keep up the GREAT work! Thanks so much!!!!
Cam was absolutely great!!!He went over and beyond to make sure we were happy with what wee purchasing. Everyone involved was super!
In May of 2016 we purchased a RV from McGeorge's. The RV's come with a 30 day warranty. After picking up our RV (which they do an inspection and make sure everything work's), our first trip was less than a week later. Our AC wasn't working properly. It was Memorial Day weekend, so we waited until that Tuesday before calling. We immediately brought the RV back to the service department. After almost a week and a phone call to the department and placing a claim that the company would pay the deductible since it was still under the 30 day warranty. We found the unit was installed, but because the RV is a 2006, it needs a converter piece for the AC to blow through the vents. We were assured the part had been ordered, but for weeks heard nothing. After multiple phone calls to the department, we would get the same response to the story. "The part has been ordered, it just hasn't arrived yet." No one seemed to know when this part would arrive and originally it was the end of June. At the end of July after no answers and still an unresolved issue, I contacted Greg McGeorge. He within a week was able to get me a tracking number to the part and confirmation the part had indeed been ordered. The day the part was scheduled to be delivered to McGeorge's servicing department, we had our RV there. The department told my husband it would only take a few hours to install, but we still allowed them an extra day just in case. The evening we dropped it off after I was positive the part was there, we received a call stating that we would actually need another part in addition to the converter, before the issue could be fixed. It has been 3 weeks since we have heard from anyone at McGeorge's. I have contacted Greg McGeorge again. This business is quick to take your money, but have no desire to fix issues with their products that they have sold you.
Purchased a [redacted] in February of 2016. From the salesman all the way to the service technician who did the walk-through with us, we could not have had a better experience. Took camper out for the first time this past weekend and had a blast! I had some questions before we took our weekend trip and the ones on the phone were incredibly patient and more than helpful. Wouldn't hesitate to make the two hour trip to purchase from them again.
They are a good place to buy a camper from but good luck with the service department. We bought a [redacted] camper from them last year and have had nothing but problems with it. I think they have had it in their parking more then I have camping in it. We had an appointment on August 9th to get ac looked at cause it keeps turning from high to low and the it will turn off and not come back on until you manually do it yourself. They still have camper to this day and cAnt see the issue. They told us we need to go buy a fan and put it in there. Are you crazy that isn't what I paid $35,000 for. They are also telling us that camper is too long for one unit that we need to pay for another one. Why didn't you sale me one with two units when you knew it was too long and we ask if it came with two units we were told no but look we called manufacturing and it does. Not getting any answer worse camping I have ever had.
Stop, think, and Listen! We would not purchase again or we do not recommend to anyone to purchase an RV from McGeorge RV due to poor service and lack of communication by the staff. The sales experience was satisfactory, however due to the poor quality and craftsmanship of [redacted] our unit spent much time at McGeorge's having warranty work performed. My wife and I purchased our unit May 2015 and returned it to McGeorge RV for the first round of work in August for a two week period. During the two weeks, we were not informed of any progress and had to constantly send emails with no reply or update to any progress. The service adviser Jessie was not friendly, was rude, and certainly not customer service oriented. Most of the work performed during the first visit was satisfactory, except while performing work on the microwave, McGeorge RV damaged the interior of the cabinet to get to the microwave bolts as well as split one of the cabinet side rails. This is not acceptable by people who are supposed to be professionals in the RV business. The unit was returned again beginning of November 2015 and we picked it up the weekend before Christmas 2015. During this time we had the same issues with the service department. We were never kept informed of any status of the work performed and all but ignored until I sent a nasty email. It should not take such measures to have communication with the service department where something is being worked on. I requested to meet with Nat A[redacted] which was denied and during our visit to pick our unit up, I saw Nat and made eye contact with him, in the shop. He was meeting with an employee so I waited to speak with him while inspecting my unit for the completion of each of the warranty issues. Nat A[redacted] ignored us and fled the shop. We believe that, a person of Nat's status and title that he should have obliged us and came over to ask us how things were going and if we were happy/ satisfied with the work performed. Again, some of the work was performed satisfactorily, but I don't trust them nor would I recommend them. This is why! One of the issues that I had with the unit was; at the stop of one of the slides, a sharp corner (point) of metal protruded through the rubber membrane and was rubbing (cutting) the rubber gaskets as the slide went in and out. To help prevent the situation from worsening, I placed a piece of duct tape over the sharp point. This is how McGeorge repaired it and how I found it upon my inspection. The service tech pulled off the duct tape, then took a file and filed down the sharp point which enlarged the hole through the rubber membrane and then replaced the same piece of duct tape back over the area. This is pathetic and unacceptable! I had to request/ demand that it be fixed properly by putting the proper roof patch on it. They did it just as I asked, In WHITE. My roof is tan. Please be careful, don't fall to the big discount store for a great sale and get burned on the service like we did. We always felt that we were a nuisance and never a real customer.
Review: I bought a [redacted] on 5/12/2016, paid in full at that time. Signed a contract along with a bill of sale. The price included sales tax, title transfer and registration. When I went to pick up the camper on 5/21/2016 they said they had miscalculated the sales tax and I owed another $223.75. I said I had paid all I was going to pay ($60,000+) we had a contract and it was their error, they would have to take care of it. I left with my new camper thinking it was all handled. Then on 5/28/2016 my girlfriend received a registered letter in Wisconsin. Inside was a letter stating they were NOT going to do the paperwork to register and transfer title for me. I would have to handle it. They did refund the money I had paid towards the sales tax and title transfer. I bought the camper in VA, I work on the pipeline, so I travel alot,. I am in WV now. I have no way of registering the camper. This is was part of our contract that they were to take care of and they did not fulfill it. Now my girlfriend has to drive from WI to WV to get the forms signed to get it registered before the temp. plates expire on the 6/12/2016 otherwise my insurance in invalid.Desired Settlement: I want the $223.75 I have to pay because of their error, travel expenses for [redacted] (my girlfriend) to drive from WI to VA and then back to WI. Plus her Vacation days she had to take to make the trip.
Business
Response:
After getting an online review on this last week I followed up with my Sales and Finance dept. It was not a miscalculation on sales tax but it was a county tax from his home state of Wisconsin that he did not make us aware of. Our title clerk was getting the paperwork ready for the state and found it online when we informed him there was an additional tax to pay to the county he said he had paid all he was going to pay. He was informed it would be an issue with the state and we would send it in but expect it to be sent back for lack of funds. The customer had a chance to make this situation right and refused to pay his taxes not us. If we had know about this tax a head of time we would have collected it. We are a Virginia dealer and we know the tax law here very well. When dealing with out of state customers we always ask if there are any additional taxes we need to know about. There is nothing further we have to offer in this situation as he was well aware before any paperwork was sent he would be responsible.I would recommend though instead of traveling from Wisconsin to WV to use [redacted] overnight as it would be a savings for both cost and time. Sincerely,Nat A[redacted]
Consumer
Response:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Review: On March 30th, 2016, I purchased a Travel Trailer from McGeorge's Rollins Hills. After completing the initial paperwork with the RV Consultant Rudy D[redacted], I was passed onto the Business Manager Ron V[redacted]. At that time, Mr. V[redacted] drew up the AGREEMENT OF SALE, but not before up-saleing me on two additional products one being an EASYCARE policy and the other being a SAFE-GAP policy. At the time, I was presented with a document showing that the price would be $14.88 a month for 60 months for the Platinum level of EasyCare and $5.39 a month for the GAP protection both of which Mr. V[redacted] had me initial next to on the sheet that he gave to me. At the time he had printed the Agreement of Sale, I commented on the fact that the cost reflected for the additional service contracts was $2,253.00 and not $1,216.20 as based on the quoted prices on the forms. After further discussions, Mr. V[redacted] convinced me that it was due to taxes, fees, etc. At the time, I went ahead and signed the Sales Agreement due to being in the building for the past couple of hours. On 04/02/16, I returned to cancel both the EASYCARE and SAFE-GAP policies. Mr. V[redacted] had me write out my request and sign and date it. I was informed by Mr. V[redacted] that the $2253.00 would be returned to Bank of America and credited to my loan within the week. After patiently waiting three weeks, that never happened. I found out by contacting the companies stated above, that no requests had ever been made to cancel my service contracts. I contacted Mr. V[redacted] in person, who informed me that it would be taken care in a week and that he would called me back. Again, it didn't happen and I never got a call from him. The next week, I met with his manager, Mr. Greg McGeorge and informed him of the situation. He assured me that it would be promptly handled. That was two weeks ago and still no credit to my loan account. Mr. V[redacted] did call last week and once again promised that the money would be in the Bank by May 6th at the latest. NOPE!Desired Settlement: It has been a month and eight days now. I have been very patient. I paid them right away when they requested their $2,000.00 down payment. They didn't wait a month for my money, why are they making me wait over a month to return it. Mr. V[redacted] has made to many false promises. If he can't handle the finances part of the deal, then find someone else who can. By now they should pay me interest on the funds. Bank of America is charging me interest - right? If I knew their service and their word, was going to be so hard to rely on, then I would never had purchased the Travel Trailer here. I am almost tempted to return my purchase. I am losing the excitement of my first RV purchase. I would just like to thank Mr. V[redacted] and especially Mr. McGeorge, since he has the company name, for both making this a discouraging experience. Please just make this right and be HONEST with me. That is all I am asking.
Business
Response:
The check was sent to the bank on 5/6/2016. I have taken corrective measures with F&I to make sure this issue is addressed. Our records show it was canceled on 4/2 but easy care can take up to a month to process a claim back to us.Sincerely,Nat A[redacted]GSM McGeorge RV
Business
Response:
Attached is the info on [redacted] cancelation. As you can see our system with EZ-Care shows it is canceled and cancelation date is 4/2. We also sent the check to BOA on the 6th of May and how they handle the distributions of funds to their deals I do not know. It is the 13th today so allowing for mail they have had the check for 4 or 5 days. I spoke with our F&I dept. in regards to this and Mr. [redacted] was told it could take a week or so for the cancelation to take effect and it shows we did our part on the 2nd of April. He was also told as all customers are we send out a check as soon as we receive funds back from EZ-Care. You can see we got ours on a check dated 5/4 allowing for mail we got it after we had cut and sent out his refund to try and expedite this matter. As with all cancelations of financed options to a deal the money goes to the bank not the refunded to the customer and it does not change the monthly payment only the ending balance for payoff and as I said I cannot control how long a bank takes to show that to that account. I do know that as an example a credit card charge shows right away when charged but can take up to 30 days to show a credit back. I would like to know who Mr. Burk talked to so I can see why he is getting a different story than what we are showing. Sincerely, Nat A[redacted]General Sales ManagerMcGeorge Rolling Hills RV11525 SunShade LaneAshland VA, 23005800-462-2856 ext [redacted]n.a[redacted]@mcgeorgerv.com
Rudy, our salesperson was the only reason we came back for a second unit, resulting in purchase. Knowledgeable, low pressure, patient generally a nice person representing your company. Making it easy to deal.
Cam was awesome!! If we get a new RV, you all will definitely get a visit from us. Thank you!!!
Review: I trade a RV camper and While he agreement to pickup the unit was on July 9, the dealer made effective the new loan July 1st, I get into a payment for a vehicle that was not mine. The dealer told me that they were going cancel the other unit loan effective July 1st. Finally they paid on July 13th. I was forced to double payment. Also forced me to pay double insurance, I paid insurance for their unit in the dealer which they make me responsible for day 1 but deliver in day 9th. see my letter sent to them, they relay that they are not responsible and that thy will not take responsibilty
"Thursday, July 21, 2016
Attention: James D[redacted]
Finance Manager
James, I’m sending this communication to you because this issue is related to the finance of my recent purchase. Which is the 3rd unit I get from McGeorge’s RV. I will start the process with you and if you cannot help me, I can work with any other or with Mr. M[redacted] directly, just let me know If you prefer that I go in a different direction, I do not know your internal processes and like work this in the most friendly manner without offending anyone.
I sent a previous email on July 5th attention to Mr. M[redacted] and I was called by someone from Finance on July 6th, not sure was you. Sorry but I didn't write the name of the person but I think said was the finance manager. I was also called by Kevin as a follow up from the sales side of the business.
On July 1st I went for some warranty things and I ended trading my [redacted] for a [redacted]. Happens that instead of wait the day of the physical trade in, the business manager processed all bank documents and get me a new loan effective July first, also the insurance was requested for same day. I was told that the documents were done to make the final trade-in process more easy or quick. I was in a rush that day and I didn't realize what really happens and what that means financially for me. Not was until the next day that I realize that the effective day for.....Desired Settlement: Amount described above
Business
Response:
As we have explained prior. The $168 dollars was due to the bank as a payment was due during the period we would be making the payoff which is up to 10 days (we send it out not when the bank applies it) He was told to make the payment so as not to hurt his credit with a late payment. This is why he got a refund from the bank for the over payment of what he paid and when the payoff was applied. If he had not made the payment we would have had to collect the $168 dollars here as it was part of what he owed on the unit. Either way the $168 would have been paid to the bank. Either by him paying us and and we add it to the payoff and we paid the bank or he paid the bank directly and all overage would be sent to him from the bank. As for his insurance it was explained to him that he needed insurance on the new one because he had a loan on it and on the trade because it was still in his possession and needed to be covered by insurance till he turned it over to us.
Consumer
Response:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand their position about what they today but the day of the transaction they never said a word about my credit and the 10 days. I had until end of the month to close the deal but they told to fill the documents to accelerate the process for the trade day. But they processed my loan that day, not the day of the trade in. That is why I paid double insurance. Nobody process a loan when the agreement for trade is done, the loans was supposed to start the day of the trade in and no double loan and double insurance. Probably the proper communications works on my concern. but now that I see they are saying things are false I will not accept their excuses, nor their message sent to you. They will not reimburse, I will not die for $100+, but also will not accept the way this was done for the record purposes as formal complain. Never expected they wrote false details about the transaction.You can close the case but this is my formal response. False.
Regards,
Review: Where to start, we purchased our 2016 Coachmen in June of 2015 as a brand NEW unit. To date our unit has been to Mc Georges for related DELIVERY items to be fixed. A year later and our unit is still not fixed and has been there for 30 days as of today. This is about the 5th time it has been there for a list of items. On previous visits the unit has set there with no work on it. We have received 1 phone call in this time frame to be told the Awning was not going to be replaced. We asked for information pertaining to the Awning that a claim for replacement was denied, originally faxed to the incorrect # for the vender. The sagging was caused by the 2 ac units not having plugs installed correctly. That is one issue, there are stripes and painting that need to be corrected, along with interior items such as upholstery, and a leaking shower, light around the door frame. I could continue but do not have the list. The unit is now due for a state inspections and probably doesn't even have 1000 miles on it if that. We are scheduled to take it to travel in the coming months with it but at this rate do not feel it will be ready. We are asking for your help as this business apparently can not communicate with its customers even when you go up the chain. I would not recommend them and unfortunately they are the largest and one of the few RV dealers in the area.Desired Settlement: My Desired outcome is for them to fix the unit and be compensated for all the trips I have had to make to deliver and pick it up.
Business
Response:
I have looked in to this issue. We informed the customer that the Awning is within manufacture specs and they have denied us from changing it out. As for sending it to the wrong incorrect number that was not done on purpose as the number was correct as far as we knew but the awning company had changed the fax number and had not informed our warranty dept. The furniture had been repaired once and we have had it done again. It is the way it is designed and put together and there is little we can do other than change it out and so far the manufacture has not authorized that. I checked on the strips and they have come in damaged twice and are currently on order for a 3rd time. I have informed our manufacture that the customer is upset and if they come damaged again we will put the factory in direct conversation with the customer. I recommended that they check the shipping procedures and make sure they arrive here in ready to use condition. I checked our records and the unit has been back for service 3 times other than the day they took delivery. The first time was June of 2015 (and I am looking in to why nothing was done) and then in march of this year for these issues and parts need to be reordered (the decals) so it was dropped back off in late April. Again in reviewing the history and the issues with the coach there is nothing that would stop the coach from being used to its full usage. We will continue to do our best to make sure the coach is taken care of when he needs service but will not be offering any compensation for travel to and from our dealership. Sincerely,[redacted]GSM McGeorge RV
Taz came out to [redacted], after normal business hours to provide additional instructions regarding my concerns over the braking system. This was above and beyond my expectations. Thanks!!!
This is the second time purchasing from McGeorge Rollings Hills, Kevin and all of the staff from beginning to end could not have been any better and helpful!! Pleasure to be a repeat customer!!!
Review: My husband and I purchased a brand new [redacted] RV from McGeorge's Rv in Ashland on April 20th of this year. This purchase was made so that he and I could spend
quality time with our family . My husband is recovering from breast cancer and I have issues with my right hip. This was supposed to be an experience that would help us
relax and enjoy the camping experience. I also purchased this type of trailer so that I could take it by myself to places like Myrtle Beach and Nags Head. Our salesman
was very confident that the [redacted] would satisfy our needs.
Since our purchase we have made four trips to Grey's Point and we have returned the trailer four times. When we picked up the trailer for the first time the sofa was damaged
and the outside speakers were not working properly. This was pointed out to us during our walkthrough. We agreed to take it on our trip with the knowledge that they would
order us a new sofa and speakers. We were to bring it back for the install of these products when they arrived. During the first trip , we had cold weather and found that the
heat did not go into our bedroom..(the findings were that the ductwork was done improperly),we also found that there was missing trim above the bedroom door, the tile in the living area
was buckling, and the grate over the furnace would not stay on.. the second trip we found that the air conditioning did not go into our bedroom, (findings were again improper ducting)
also found black water tank was leaking (findings were leak in another pipe)..shower skylight leaking (findings no screw in corner of skylight)..also having issues with 30 amp fuses
blowing on the trailer hitch... would not allow slide to perform correctly. ( findings were corrosion on fuse...) we purchased this brand new as well... plus a box of 30 amp fuses ...
ac kept blowing a breaker ...( findings were freeze plug was stuck under coils which caused the ac to freeze and when thawed the water running over the wires caused the breaker
to kick. this trip
was a family reunion and a surprise birthday party ,,, the ac kicked breaker all day .. we finally had to leave and lose a nights camping fee plus the
inability to have my husband comfortable during our stay.. it was very hot that weekend. third trip.. we arrived at the campground.... breaker went again.. had to call a local repair
person ( with McGeorge's approval to come and replace the breaker that was tripping) that lasted for 24 hours... we then took it back to McGeorge's to have the breaker split and
the wires that they had left hanging too low after replacing the ducting for the heat. fourth trip.. we were promised that all would be well and we would have no issues, that unfortunately,
did not happen. We had two more times that the breaker tripped and as we were leaving to come home the right slide would not go all the way in. We discovered that the wires that
had been tied up were caught up in the slide and it caused the slide to stop. We were able to get it in so that we could travel home ...
We have been told that for McGeorge's to help us that we would have to trade our camper in as a used one,, pay the difference for a new one of the same model.. and repay the titling
taxes and fees ..or we could deal with the Manufacturer [redacted] ourselves. As you can imagine the call that I made to [redacted] has not been returned.
I really feel that we have been more than patient and have agreed to do all these trips back and forth from King William to McGeorge's to have service done, and we still have to go back
again today. We are unable to take our camper anywhere out of the area as we do not trust that we can get it back home.
Please let me know if you feel that you can help us get our money back as we do not intend to buy anything else from this company. This has been one of the most horrible experiences
that I have ever had in a purchase.
Thank you, [redacted]Desired Settlement: I would like return the rv and just never have to deal with this company again.
Business
Response:
We have stood behind the product and repaired any and all things the customer has found issue with (including the ones they where well aware of before they took delivery like the sofa and speakers and duct work under the sofa that where found during the prepping process) the issues that have arisen since delivery we have taken them in and repaired them right away, and will continue to stand behind it and help as we can. We have offered to switch out the unit to another unit (same year make and model) and the customer would be responsible for the taxes and other fees for title. This was not accepted by the customer. Sincerely,[redacted]
Consumer
Response:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am compelled to write this because of the way I am being treated by the the Service Department for McGeorge's Rolling Hills RV. They have had my motor home for a week now and still I have no answer as to when it will be fixed. The Refrigerator went out while I was on vacation and I am being told they need a part. I sent an email to the service manager and his response was lip service, he has had a lot of employees out for medical or other reasons, they have been real busy, etc, after that still no committment on his part to get me an answer only that when he finds out someone will tell me. Someone told me. She related that they need a part and when she gets an answer as to when the part would be ordered and the delivery date she would call and let me know. Still no call as of this writing. Her last phone call was yesterday at 2:57pm. So looks like another week of waiting! My advise to anyone that wants to purchase from this place is check out the service department first. Once you buy, your stuck with getting warrenty work done here, good luck! Their sence of urgency to get you back on the road is not their priority. Maybe because its warrenty work? don't know. I am just throughly disgusted right now and hope that nothing else goes wrong with my RV once I get it back. They lack one customer service requirement that packs alot of weight and should be customers first requirement and that is "Keep the customer informed" !! which they have not.
Review: My 2005 [redacted] was taken to McGeorges Rolling Hills RV for several warranty repairs items. The repairs were for a leaking refrigerator, an awning opening issue, washer\dryer combo unit in which the dryer was not working. The unit was never de-winterized to pressure test the system to confirm the leak was fixed. The propane line running to the refrigerator was not connected properly or confirmed by their certified propane technician so when the refrigerator was turned on, it caught fire at the propane line connection. I have photos of all the damage. I took my unit to another shop per my extended warranty company who will not cover the fire damage due to negligence by the servicing company. The other repair shop wanted to charge me $2600.00 to replace my damaged refrigerator and wiring. My fianc was an employee there until 5/7/13, so now the [redacted] advised me that I was not a customer and that me and my RV are no longer welcome at their establishment, and gave me their attorney's contact information. I am seeking reimbursement assistance to cover the cost to replace the refrigerator. The service team has a number of certified technicians as well as quality control and feel that this was negligence which could have caused serious damage to my unit or myself, my family & pets. We were lucky to have come out of the unit in time, saw the smoke rolling out and was able to put the fire out before more serious damage was caused.Desired Settlement: To be refunded for the cost to replace my refrigerator which is a Dometic model # [redacted] with ice maker.
Business
Response:
Good Afternoon,
Our position with this complaint,unfortunately is with a former disgruntled employee and his girlfriend and not a matter of poor service work provided by McGeorge's Rolling Hills RV. The statement made by [redacted] are false and misleading, as we were directed by her boyfriend (former employee) with repairs to the washer/dryer. [redacted] washer /dryer left our repair facility in the back of his personal truck in working order and the complainants deductible was paid by [redacted] He did not make these repairs but did witness the proper operation while in our repair facility. This repair was made by a Master Certified Technician with over 20 years of experience.
Review: On 05-23-13 my wife and I purchased a 2014 [redacted] from Mcgeorge Rv. We took the unit camping the following day and immediately upon setting the camper up noticed the campers hot water was not working. I called the parks service man to our lot and paid for it out of my pocket after I was unable to recieve any help from the service center at Mcgeorge. I was informed that the winter bypass was open and no water was getting to the hot water heater and when this is done the heating element is damaged. And this was the case in this instance. The following day my wife went to take a shower and we noticed water running from underneath the shower and it ran down behind my pantry and into the downstairs carpet. I removed the access panel and noticed the drain underneath the shopwer was so loose I could turn it with my hand. I once again called the service man to my lot however this time I was informed that I would have to unplug my camper due to it being a fire hazard where the water had ran behind a receptical. Thus I was forced to leave. We dropped the camper off and for the next several days we went back and forth about receiving a new camper due to the old one npow having water damage. Finally they agreed and did agree to pay for our stay at the park. The day came to pick up the new camper and we noticed numerous issues with the new one. Bubbling or peeling wall paper, molding that was missing or broken, enough items that the service manager came out and marked everything with green tape that needed to be fixed. I emailed the companys president regarding my issues and with 3 hours I was informed that our unit was ready however when I called to schedule a delivery I was told that it was not due to a part being on order. Todsay I received another call once again stating it was ready. I called Mcgeorge and was assured that the unit had been checked several times and was 100% done. My wife and I left work early to find that none of the items had been fixed other than the tv's being properlydoneDesired Settlement: My wife and I only want the unit to be fixed properly and promptly. we bought this unit on the 23rd of May and to this date we have only had it in our possession for 3 days. I have not received any responce from the companies president and the responce I did receive from the sales manager has been incorrect.
Business
Response:
June 26, 2013
Good Afternoon Mr. [redacted],
Thank you for your welcomed intervention to assist Mr. [redacted] and his family. McGeorge’s Rolling Hills RV to date have corrected all known open issue’s with his 2014 [redacted] and are making delivery arrangements as early as today. Our General Sales Manger [redacted] has contacted Mr. [redacted] and takes direction from our company President. Please be assured Mr. [redacted]’s voice has been heard by him however our empowered management team has now resolved all of his delivery issues.
Best Regards,
Service Director
McGeorge's Rolling Hills RV
Consumer
Response:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
[redacted] was absolutely great!!!He went over and beyond to make sure we were happy with what wee purchasing. Everyone involved was super!