McGill Management

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ Contact Name and Title: [redacted] - President Contact Phone: [redacted] Contact Email: [redacted] ***, the $fee that your attorney paid was a DEPOSITNot a feeMeaning, the check was only held until we were sure no damages occurred to the propertyThe check was never cashed, then the CHECK was returned to whoever wrote it, the deposit is never cashed unless there is a problemSo there is no fee that your attorney paid, he simply paid a deposit which in its original form was returned to himContact your attorney if you think that he owes you the $security deposit that he put up on your behalf

Initial Business Response / [redacted] (1000, 5, 2014/08/17) */ Contact Name and Title: [redacted] - President Contact Phone: [redacted] While I understand your frustration, McGill Management is not the decision making body in your community, your Board of Directors isI will be happy to provide your information to them and ask them for a directive at their next Board meetingThey may or may not choose to reimburse you for the sticker removalStickers are placed on vehicles under the on site maintenance staff direction from the Board when they are in violation of policyThe Board is currently obtaining pricing on the road repairs, the garage roof replacement should be completed in the next weekThere are four associations that are part of your complex, all three buildings actually have very different rules, so yes, sometimes there is a delayed response as week research the answers to each building specifically

Initial Business Response / [redacted] (1000, 5, 2014/10/14) */ Contact Name and Title: [redacted] - President Contact Email: ***@mcgillmanagement.com It's my understanding that the Village required this association to remove bushes that were in the way of "buffalo boxes"this was one of those areasThe Landscaper was directed to place a hausta in that area instead so that the village could still have accessThe landscaper missed this area and has been directed to go back and to install the hausta at the "B box" for this owner

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Contact Name and Title: [redacted] - President Contact Phone: [redacted] Contact Email: ***@mcgillmanagement.com Mr***, Like most management companies we use an outside service provider for those servicesUsing the service on line requires you to pick the items you need, the pricing is clear to see, place them in your cart and check outIn your case, it appears that your title company made the purchase for you and ordered a larger package than what you neededThey clearly saw what documents were included and the pricing for them and proceeded to check outRush orders do incur an additional charge, usually they know well in advance that they are closing and order the documents earlier so as not to incur that additional chargeWhen a rush order is placed, it requires us to stop what we are doing, go into the system and manually double checking all the paperworkAny item that would be missed would become our financial responsibility, therefore the process is double checked then by a supervisor before the paperwork is releasedThe charges you incurred were legitimate charges and industry standard in regard to what your title company orderedIn good faith, I'm willing to absorb the cost of the rush fee and refund you that charge because that was my staffs time, but any additional refunds would have to come from your title company who placed that order Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund for the late fee seem fair to me considering $rush fee is so excessiveI will also discuss with my lawyer because he defended the titile company and completely blame the HOA and said this happens all the time

Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Contact Name and Title: [redacted] - President Contact Phone: [redacted] Contact Email: ***@mcgillmanagement.com The door to your building is special order it has come in and its scheduled to be installedAs far as the parking garage is concerned, the roofers removed the roof only to find additional structural problems that no one was aware ofThose created an additional cost which had to be addressed by all boards prior to the project moving forwardFurther you email complaint about the board sticker on your car was forwarded to the board, they choose not to respondThat has nothing to do with me, I'm not the decision maker for your association, the board is and they direct maintenanceI'm sure the board would be more than willing to listen to how you would rectify the current parking problems during this underground garage re roof project