McGlasson & Associates Consulting Engineers

June 20, [redacted] Dispute Resolution Specialist Revdex.com New Mexico and SW Colorado Jefferson Street NE, Suite A Albuquerque, New Mexico 87109- Re: Complaint ID [redacted] Dear Ms [redacted] , We acknowledge your complaint notice dated June 16, and will provide additional information to the Consumer's complaint Unfortunately the original vehicle the Consumer purchased did not perform as expected, although it had been through an extensive pre-purchase inspection, when notified of the breakdown we immediately went to pithe Consumer and provided a rental vehicle at no charge, while the issue was being diagnosed We offered the Consumer the option to unwind the deal (take back the vehicle), or to find another comparable vehicle which would suit the needs of the Consumer as she had originally expressed, an alternative vehicle was found but at a slightly higher price, this vehicle was accepted by the Consumer, the deal structure remained the same Also the Consumer was provided with a "one-time goodwill gesture", a check in the amount of $(the Consumer personally picked up at the dealership), intended to assist with any inconvenience she may have experienced When the Consumer acknowledged she was pleased with her purchase, our manager asked if she would reconsider the postings made to various review websites, never was there an intent to withhold the "goodwill check" The Consumer's father (not a party to the transaction), called our manager and used profane and threatening language, in a conversation which can only be described as rage We surely regret the Consumer's initial experience, but worked to find a solution for the Consumer, this situation has gotten emotionally charged and led to opinions being expressed which are not accurate Thank you for your assistance in this matter Sincerely, KR***Director of Customer Service Garcia Automotive Group

Complaint: [redacted] I am rejecting this response because:The dealership never offered to reverse the deal. This was not a "goodwill check," it was reimbursement mainly for losing my drivers license which is highly unprofessional for a car dealership. Yes, there was a threat to hold my reimbursement check by Michael M [redacted] . He stated, "Do you think we just cut checks to people who leave one star reviews?" What kind of business calls a reviewer and threatens them to remove the negative, yet truthful review? I am extremely displeased with this response and if it is not solved, it will go to the district attorney's office. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

My desired outcome for the complaint is to receive the reimbursement check that is rightfully owed to meIf Garcia Honda wishes to truly make things right, I would like a renegotiation on the purchase price of the 2nd vehicle that I've signed onThe price should be matched to the price of the original car that I signed onMichael M [redacted] has suggested that the original car I signed on was unsafe

Dear Revdex.com Representative,We acknowledge the complaint made by Consumer Mr***. After investigating the issue raised in the complaint, I have found that our service advisor understood they had permission for the additional work as they could not have moved the work forward to
completion, without permission.However to honor the Consumer's request and as a goodwill gesture, a copy the check in amount of $is attached, the check will be sent directly to the Consumer.Thank you for your assistance in this matter.KR***Garcia Automotive Group

Dear Representative,First I want to apologize for the initial issue of the faulty filter, also for the delay in the payment being sent to the Consumer.Attached is a copy of the check which should be signed and sent in the next few days.Again please extend our sincere apologies to Mr. [redacted].Thank you...

for your assistance in this matter.Sincerely,K R[redacted]Garcia Automotive Group

June 13, 2017 [redacted] Dispute Resolution Specialist Revdex.com New Mexico and SW Colorado 7007 Jefferson Street NE, Suite A Albuquerque, New Mexico 87109-4450  Re: Complaint ID [redacted] / 2010 Honda Pilot  Dear Ms. [redacted],  We acknowledge your complaint notice...

dated June 2, 2017.  Please note: the vehicle ownership is listed in our system as [redacted], not Mr. [redacted].  Unfortunately Mr. [redacted] did not fully explain the situation to you and I will add information to his narrative.  The vehicle was diagnosed and serviced with customer approval on or about July 29, 2016 for a timing belt, tensioner water pump, drive belts and valve adjustment, vehicle odometer mileage was 100,965 miles.  Since the above referenced service was completed there have been several instances where the vehicle was brought back, with unrelated "concerns", each time the issue was identified and verified not to be related to the initial July, 2016 service, I have attached the service repair orders covering the timeframe July 2016 to June, 2017.  Please note: of the 3 repair orders after the initial repair, 2 were at no charge for the diagnosis of the concern, but the June 2017 repair order did have a charge of $55.00 for diagnosis. The last mileage captured was 107,342 - 11 months after the initial repair.  Specifically, this latest concern the Consumer expressed was for an "oil leak", which actually is the a/c compressor is leaking, again nothing to do with the previous services, estimate for the repair was given, but Consumer has declined to perform the service.  The threat made by the Consumer to involve the Attorney General's Office is unwarranted and the assertion our service personnel have been unprofessional is totally false. This Consumer is owed nothing further and it is time for him to take responsibility for the vehicle's maintenance.  Thank you for your assistance in this matter. Sincerely,    K. R[redacted] Director of Customer Service Garcia Automotive Group  Enclosures

June 20, 2017  [redacted] Dispute Resolution Specialist Revdex.com New Mexico and SW Colorado 7007 Jefferson Street NE, Suite A Albuquerque, New Mexico 87109-4450  Re: Complaint ID [redacted]  Dear Ms. [redacted],  We acknowledge your complaint notice dated June 16, 2017 and will provide additional information to the Consumer's complaint.  Unfortunately the original vehicle the Consumer purchased did not perform as expected, although it had been through an extensive pre-purchase inspection, when notified of the breakdown we immediately went to pick-up the Consumer and provided a rental vehicle at no charge, while the issue was being diagnosed.  We offered the Consumer the option to unwind the deal (take back the vehicle), or to find another comparable vehicle which would suit the needs of the Consumer as she had originally expressed, an alternative vehicle was found but at a slightly higher price, this vehicle was accepted by the Consumer, the deal structure remained the same.  Also the Consumer was provided with a "one-time goodwill gesture", a check in the amount of $100.00 (the Consumer personally picked up at the dealership), intended to assist with any inconvenience she may have experienced.  When the Consumer acknowledged she was pleased with her purchase, our manager asked if she would reconsider the postings made to various review websites, never was there an intent to withhold the "goodwill check"  The Consumer's father (not a party to the transaction), called our manager and used profane and threatening language, in a conversation which can only be described as rage.  We surely regret the Consumer's initial experience, but worked to find a solution for the Consumer, this situation has gotten emotionally charged and led to opinions being expressed which are not accurate.  Thank you for your assistance in this matter.  Sincerely,    K. R[redacted]Director of Customer Service Garcia Automotive Group

Complaint: [redacted]
I am rejecting this response because:The dealership never offered to reverse the deal. This was not a "goodwill check," it was reimbursement mainly for losing my drivers license which is highly unprofessional for a car dealership. Yes, there was a threat to hold my reimbursement check by Michael M[redacted]. He stated, "Do you think we just cut checks to people who leave one star reviews?" What kind of business calls a reviewer and threatens them to remove the negative, yet truthful review? I am extremely displeased with this response and if it is not solved, it will go to the district attorney's office.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

My desired outcome for the complaint is to receive the reimbursement check that is rightfully owed to me. If Garcia Honda wishes to truly make things right, I would like a renegotiation on the purchase price of the 2nd vehicle that I've signed on. The price should be matched to the price of the...

original car that I signed on. Michael M[redacted] has suggested that the original car I signed on was unsafe.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]