McGlaughlin's Refrigeration and Appliance

December 22, 2015To whom it may concern:
We received your correspondence concerning ID #***On October 19, 2015, we received a request from *** *** to check his dishwasher, a *** Model ***/** which was not cleaning well, food remains on dishes, film
on the glasses.We arrived at the customer's home and found the problem was water running in and straight out, would start running dry-found drain hose ran straight out of pump downstairs, (note- hose had no high leg to hold water in tub)-4” of hose was located in basement area, so tech pushed that extra run back upstairs behind unit, test ran, seemed to correct the issues, water ran in, stayed and was washing fineHad customer's mother see what was done and why, we also had her run water upstairs and flushed toilets to see if it would pull vacuum or suck water out of the unit-seemed fineTold them if it happened again, they would need to get a plumber to put a breather valve on main drain line where dishwasher line hooks in to allow it to breathe and not pull water out of the unitThis call was completed 10/23/and billed on 10/28/Since the problem was not one that was a manufacturer defect, the customer would need to be billed for the service and possibly could collect from whoever installed itOn November 9, 2015, over three weeks later, we were informed it was never fixed, never cleaned and ***'s was coming out to fix itOn 11/*** *** stated ***'s came out and undid everything we had done and fixed itHowever when he sent us ***'s work order it showed a date of 11/16/which was after when he said they were outOn 11/after speaking to *** at ***'s install dept, she stated she was going to send someone out from ***'s on 11/to check his d/wWe told her that was interesting since we were told they were there before 11/She said they were notAny further questions can be followed up with us, but this looked like a pretty simple problem with a simple fixRegards,
Margaret M.,
owner

January 4, To whom it may concern:
We received your correspondence of Dec30, concerning ID ***As we stated in our correspondence of 12/22/2015, we repositioned the drain hose in order that we might run water into the machine and see if there were any manufacturer defectsThe unit ran properlyThe only problem was insufficient water to wash the dishesAnd, the time it took to get the unit operational is what the customer was billedEnclosed is a portion of the customer's owner manual describing in particular the "Statement of Limited Product Warranty" which deals with the specific warranty exclusions which apply in this caseThere is nothing else we could have done but complete the installation so we could test the operation of the dishwasherWe hope this answers all questions concerning this service callRegards,Margaret M.,owner