McGrath Acura of Downtown Chicago

[redacted] received four new tires for his Acura MDX before McGrath Acura received this complaint The customer is currently satisfied and has expressed that he would like to revoke his complaint from the Revdex.com

I have never had such a scary and uncomfortable experience in a business transaction as I had when I went to McGrath Acura last night to purchase a car I had spoke with the sales rep Marty [redacted] several times in the past week and everything was all set as far as the priceI also already had my financing already, so I thought last night I was going to sign the papers and drive my car home Once we sat in the office, Marty right away said I had to go through Acura's financing if I wanted the $rebate I asked where it stated that He could not provide paper work stating that He went and got his manager and his manager, Chase [redacted] , was not able to provide that eitherThey both just kept saying that they could beat the rate I had, which was very low I was not buying it nor was my boyfriend After coming in and out of the office several times Chase produced some document that supposedly said in writing I needed to go through Acura's financing to get the rebate, although we never saw that anywhere on the paperwork I asked to then go over the numbers Chase provided me with numbers that were different than what Marty and I spoke about (which I have in writing) I said forget it, lets goMy boyfriend went to take the paper work regarding the rebate with us and Chase said he could not It was property of the dealer It said that no where on the paperwork He got up and went to grab the paperwork out of my boyfriends hands My boyfriend kept itIn the meantime Chase closed the door to the office and cornered us against the wallI was able to walk around him and Marty and open the door and we left Chase, Marty and another man followed us out of the dealer and stood in front of our car until we got in and pulled out of the lot Chase threatened us by shutting the office doorHe was being defensive and couldn't support the lies that he was telling us Never in my life have I experienced anything like that and I conduct real estate transaction every single day There are plenty of other Acura dealerships I can go to, I do not need this kind of treatment as a consumer

Good Morning,The matter regarding Donnie Smith is in litigation and will be resolved per the litigation or arbitration process. Sincerely, *** ***Office ManagerMcGrath Acura

Initial Business Response /* (1000, 5, 2014/09/17) */
As I previously stated, we do not have a customer by
the name of *** ***, and I can't search by VIN, because
there isn't enough information on the vehicle
Either this is not our complaint, or Mr*** did not
purchase
the car, and is therefore not the owner &/or not our customer
As I am sure you are aware, if he is not the registered owner of
the vehicle, we would have difficulty discussing any issues with
him directlyThe registered owner/purchaser would need to be involved
in any settlement or discussions
But until I get more accurate information and can investigate this,
I can't do anything to help rectify this complaint
Please let me know if you have more information
Thanks
*** ***
Office Manager
McGrath Lexus of Chicago
McGrath Acura of Downtown Chicago
*** (Direct)
*** (Direct Fax)
***@mcgrathlexus.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife is the owner her name is *** telephone number (XXX)XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello my name is *** and my husband (***) was the one that notified you on my behalfNow since you want to get technical you may call me directly after 5pm at (XXX)XXX-XXXX ***
Final Business Response /* (4000, 9, 2014/09/18) */
We are advised that we are under legal obligation to the registered owner onlyAfter receiving the additional information given, the paperwork was reviewedAs claimnant stated, he is not the registered owner,and nothing in our files indicate he is a second owner or references the claimnant in any wayTherefore, in consideration of those facts, we are unable to respond to this ecomplaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: *** *** SERVICE
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathacurachicago.com
On 8/15/This vehicle was sold to *** *** AS IS NO WARRANTY with the mileage on vehicle being
77,as indicated on *** Acura Downtown Chicago buyers order*** *** did purchase an extended service contract for her vehicle
On 8/22/*** *** brought the vehicle back to *** Acura of Downtown Chicago stating that the engine sounds loud from under the driver's seat and sounded like the exhaustWe inspected and found that the exhaust pipe needed repairWe sent the vehicle to Delgado's Exhaust shop and had the exhaust repairedThe customer also stated that there was a grinding sound from the passenger *** front wheel bearingLouder the faster you goConfirmed that the passenger *** front wheel bearing needed to be replacedRecommended replacementBearing was replaced by Meineke Car Care Center on 8/30/2013.Customer also stated that the rear defroster was inoperativeWe inspected and found no issue, customer shall monitor to see if it fails againCustomer also stated that the right side turn signal was blinking fastInspected and found the bulb was looseTightened bulb and issue was resolved
On 2/21/customer brought vehicle back to *** and stated the vehicle has poor acceleration, vehicle struggles to go over mph*** was unable to diagnose, because we do not have the proper tools, diagnostic machines, or training on Chrysler productsThe vehicle was sent to Sherman Dodge with *** ***'s knowledge for diagnoses, because they had available service appointments and they have the proper tools, diagnostic machines and training to work on Chrysler productsSherman Dodge diagnosed the vehicle that it needed the counter shaft balancer replacement inside the engineThey also recommended that the timing belt, water pump, and timing belt tensioner be replaced at the same timeThe customers extended warranty company paid $1,authorize# XXXXXX towards the repair the customer was to pay $for the timing belt replacement parts*** *** paid for the $Vehicle at this time had 84,miles on the odometer as indicated on *** Dodge service invoice docsXXXXXX
On or about 4/23/*** *** took it upon herself and brought the vehicle back to *** Dodge with Customer states the engine light is on Customer states when driving mph the RPM needle is at Customer states the oil light is on and the vehicle will not start*** Dodge proceeded to diagnose the vehicleThey removed the oil pan and found the rod bearing had spunPieces in the oil and in the oil panThe vehicle had internal engine damage and the engine needed to be replacedThe customers extended warranty declined repairs and an estimate of installing a used engine $2,plus tax was givenThe vehicle at this time had 85,miles on the odometer as indicated on Sherman Dodge service invoice DOCSXXXXXX
Hard copies of the documents mentioned above will be mailed
*** ***
Service Manager
*** *** of Downtown Chicago
N Elston Ave
Chicago Il XXXXX
P XXX-XXX-XXXX
F XXX-XXX-XXXX

Traded in a prior car (*** Altima 1999) for an Acura on 12/22/ The sales guy wouldn't give me the old plates from the *** to transfer to the new car, so they made me buy new plates I've received red light violations in the past weeks that are using the old plates from the *** on two different vehicles, neither of which is the *** I've reported the plates as stolen and now have to do an in-person contest of these tickets due to Acura's negligenceI also have to go to the Secretary of State to get my name removed from the registration of this plate I feel there is someone on the inside that is selling plates to bad people Who know's how many more tickets are out there waiting for me

Initial Business Response /* (1000, 5, 2015/08/28) */
August 28,
RE: Revdex.com Complaint Case #XXXXXXXX
To Whom It May Concern:
The *** in question was posted on the McGrath Acura website for sale before it was discovered that the vehicle had a starter and an airbag condition that
needed repairThe vehicle has been at an offsite repair facility for repair and as of today, the vehicle is back at this dealershipThe replacement airbag was on back order resulting in the vehicle being out for the repair for so longMr*** is welcome to visit the dealership to purchase the vehicle tomorrow before it is available for sale to anyone elseAs a courtesy to Mr***, the original advertised price of the vehicle will be honored without the reconditioning costs added to the selling price
To the best of my knowledge, Mr*** did not come to the dealership more than one time, however I will attempt to reach him at the contact information he provided to the Revdex.com to see if he is still interested in purchasing this vehicleUpon contact with Mr***, he will be given the opportunity to purchase the vehicle within a reasonable time frame before making it available to another client
Sincerely,
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not make up stories
On two occasions I did talk face to face directly to the Manager- On other two occasions I talked to someone that, supposedly, is in charge of investigation, he was going to call me
I do not have the energy to follow up on some additional 'wild goose chase'

We are not able to reimburse the customer the $because there is $dollar balance owed from the down payment promisedWe do not have towing capabilities and are not able to pay upfront for the tow since we are not certain at this point what has caused the failureWe would be willing to
perhaps split the cost of the tow if the transmission shop determines the repair is covered under the warrantyThis vehicle was purchased "as is" and the customer declined the extended warranties offered at time of purchaseAs a gesture of goodwill we did pay for the original transmission replacement but at this point are not responsible for any additional repairsAny issues concerning the transmission repair and tow should be directed towards the transmission shop who did the replacement

Initial Business Response /* (1000, 5, 2015/08/28) */
August 28,
RE: Revdex.com Complaint Case #XXXXXXXX
To Whom It May Concern:
The *** in question was posted on the McGrath Acura website for sale before it was discovered that the vehicle had a starter and an airbag condition
that needed repairThe vehicle has been at an offsite repair facility for repair and as of today, the vehicle is back at this dealershipThe replacement airbag was on back order resulting in the vehicle being out for the repair for so longMr*** is welcome to visit the dealership to purchase the vehicle tomorrow before it is available for sale to anyone elseAs a courtesy to Mr***, the original advertised price of the vehicle will be honored without the reconditioning costs added to the selling price
To the best of my knowledge, Mr*** did not come to the dealership more than one time, however I will attempt to reach him at the contact information he provided to the Revdex.com to see if he is still interested in purchasing this vehicleUpon contact with Mr***, he will be given the opportunity to purchase the vehicle within a reasonable time frame before making it available to another client
Sincerely,
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not make up stories
On two occasions I did talk face to face directly to the Manager- On other two occasions I talked to someone that, supposedly, is in charge of investigation, he was going to call me
I do not have the energy to follow up on some additional 'wild goose chase'

We are here because McGrath Acura are saying that I owe them $140 that gets them no right to take my 69.50 For registration of the Nissan Sentra 2013 they did not give me the correct amount for the check to register the car at the DMV that was not my fault my grass has gave me problems from the time I bought the Nissan since August it is their responsibility I had a warranty to get the car towed to their company which fix the transmission in the car the first time I pay for the towing to get down there for the second time to get the Nissan fixed they did not remembers me for anything did not offer me a rental  or they did not offer me extended warranty on Nissan I was put in the hospital due to catching the bus I have severe asthma I was hospitalized with some chest pains these people have bene problems very disrespectful lieing and rude I have documentation of my hospital paperwork no deserve to be treated like they treat their customer and cover warranty on pspaperwork not fair just want  to be reimbursed Towing money forgetting cut down to Chicago to the transmission place which they did not fix the transmission becausesaidd McGrath said to the company they had enough they they wasn't going to fix the transmission had enough of that car.

I have never had such a scary and uncomfortable experience in a business transaction as I had when I went to McGrath Acura last night to purchase a car. I had spoke with the sales rep Marty [redacted] several times in the past week and everything was all set as far as the price. I also already had my financing already, so I thought last night I was going to sign the papers and drive my car home. Once we sat in the office, Marty right away said I had to go through Acura's financing if I wanted the $1000 rebate. I asked where it stated that. He could not provide paper work stating that. He went and got his manager and his manager, Chase [redacted], was not able to provide that either. They both just kept saying that they could beat the rate I had, which was very low. I was not buying it nor was my boyfriend. After coming in and out of the office several times Chase produced some document that supposedly said in writing I needed to go through Acura's financing to get the rebate, although we never saw that anywhere on the paperwork. I asked to then go over the numbers. Chase provided me with numbers that were different than what Marty and I spoke about (which I have in writing). I said forget it, lets go. My boyfriend went to take the paper work regarding the rebate with us and Chase said he could not. It was property of the dealer. It said that no where on the paperwork. He got up and went to grab the paperwork out of my boyfriends hands. My boyfriend kept it. In the meantime Chase closed the door to the office and cornered us against the wall. I was able to walk around him and Marty and open the door and we left. Chase, Marty and another man followed us out of the dealer and stood in front of our car until we got in and pulled out of the lot. Chase threatened us by shutting the office door. He was being defensive and couldn't support the lies that he was telling us. Never in my life have I experienced anything like that and I conduct real estate transaction every single day. There are plenty of other Acura dealerships I can go to, I do not need this kind of treatment as a consumer.

Initial Business Response /* (4000, 13, 2015/04/22) */
After reviewing all of our records, Ms. [redacted] purchased a 2007 [redacted] on November 15, 2014. The vehicle was sold "AS IS". The items that Ms. [redacted] is requesting for us to repair are maintenance items. These issues are...

not safety concerns that would prohibit us from selling the vehicle. At the time of purchase we showed Ms. [redacted] several other vehicles that would have been less expensive to maintain, however Ms. [redacted] was persistent about purchasing a [redacted]
Please feel free to contact me with any questions or concerns at [redacted]
Sincerely,
[redacted]
General Sales Manager

[redacted] received four new tires for his 2010 Acura MDX before McGrath Acura received this complaint.  The customer is currently satisfied and has expressed that he would like to revoke his complaint from the Revdex.com.