Dear [redacted],
We attempted to send the $200 check multiple times to your local address this summer, it was returned to us each time. So we credited your credit card in AUGUST $200, please check your statement. Our records show the funds were received.
Please contact...
[redacted] our office manager if you have questions. [redacted]Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A check for $635.89 was received by me from McGrath Imports on December 30, 2016.
Sincerely,
[redacted]
Dear Mrs. [redacted]
I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address. The paperwork has been overnighted to you. When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions. As soon as we receive these documents back in the mail we will mail you the check.
Thank you,
[redacted]
Dear Mr. [redacted],
I am very sorry for the inconvenience and poor communication on our part. We will send the mats you have requested to your NE address listed on this compliant. Please allow 5-7 days for the mats to arrive. Again, my apologies for the...
trouble. We appreciate your business,
[redacted]
[redacted]
Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Our general manager, [redacted], spoke to the client and verified that was part of the deal. He issued a check back to the client...
for the previously agreed upon amount. We apologize for the inconvenience.
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: [redacted] GM
Contact Phone: [redacted]
Contact Email: [redacted]@acurawestmont.com
To Whom it may concern,
[redacted] visited our store on Saturday May 2nd and a agreement was reached that satisfied...
both parties in full.
I will consider this matter closed. If there is anything else I can do, please let me know.
Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
We verified everything internally and the check was cut / signed today for Ms. [redacted]. Not sure on a few of the names listed...
above and apologize that Ms. [redacted] got this run around. The check will be in the mail today.
I was shopping for a car last month and I came across McGrath Acura of Westmont, my overall experience have significantly below expectation. I have purchased a 2012 Acura MDX with an extended warranty on it, the car started burning oil which was confirmed by the service department ( failed oil consumption test), the dealer and the warranty company refused to repair the vehicle...... I'm considering a legal advice toward this dealer... so I have asked for the service history record from the service advisor.... The service advisor throw the papers on my face and said that my conversation with him doesn't make any sense....this is the truth about ACURA.... He said that he spoke to his manager and the GM, the GM said he is not going to repair this vehicle at all even if service confirmed that the vehicle failed the oil consumption test.... Feel free to contact me to show you a proof on documents ...
Be careful where to buy your vehicle from... I wouldn't recommend this dealer at all based on my experience
Dear Ms. [redacted],
I just spoke with [redacted] our General Manager at McGrath Acura. We still need your out of state title for the vehicle we paid off when you purchased your new MDX. We will send you your check as soon as we receive the title. If you don't have the...
title, or if you have misplaced it, I can assist you with getting a duplicate title. Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After my initial complaint, I was reached out to by McGrath's General Manager, [redacted] was professional and polite. He acknowledged my frustration, listened to my experience, and was focused on doing his best to rectify a messy situation. In the end we found a solution that worked for both of us
Sincerely,
[redacted]
Dear Mr. [redacted],
We are sorry for the delay in getting this cancelled. We have contacted Acura, they will be sending you a new cancellation form to sign off on and they will back-date the cancellation to the original cancellation date from 2015. Once the form is signed...
and returned the cancellation will be complete. Again, my apologies for this not getting processed when you originally requested.
-McGrath Acura of Morton Grove
Hello Mr. Sy-
I apologize for the delay in getting your GAP refund processed. I spoke with my team, they said [redacted] has been in touch with you and will resolve this issue. [redacted] requested from you a l'paid in full' letter from your bank, Capital One. Upon...
receiving that we can cut a check for the GAP refund. Our office staff will be back to work on Monday 12-26, please look for a check in the mail 4-5 days after we receive your bank letter. Happy holidays!
[redacted]
Dear [redacted],
We attempted to send the $200 check multiple times to your local address this summer, it was returned to us each time. So we credited your credit card in AUGUST $200, please check your statement. Our records show the funds were received.
Please contact...
[redacted] our office manager if you have questions. [redacted]Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A check for $635.89 was received by me from McGrath Imports on December 30, 2016.
Sincerely,
[redacted]
Dear Mrs. [redacted]
I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address. The paperwork has been overnighted to you. When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions. As soon as we receive these documents back in the mail we will mail you the check.
Thank you,
[redacted]
Dear Mr. [redacted],
I am very sorry for the inconvenience and poor communication on our part. We will send the mats you have requested to your NE address listed on this compliant. Please allow 5-7 days for the mats to arrive. Again, my apologies for the...
trouble. We appreciate your business,
[redacted]
[redacted]
Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Our general manager, [redacted], spoke to the client and verified that was part of the deal. He issued a check back to the client...
for the previously agreed upon amount. We apologize for the inconvenience.
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: [redacted] GM
Contact Phone: [redacted]
Contact Email: [redacted]@acurawestmont.com
To Whom it may concern,
[redacted] visited our store on Saturday May 2nd and a agreement was reached that satisfied...
both parties in full.
I will consider this matter closed. If there is anything else I can do, please let me know.
Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
We verified everything internally and the check was cut / signed today for Ms. [redacted]. Not sure on a few of the names listed...
above and apologize that Ms. [redacted] got this run around. The check will be in the mail today.
I was shopping for a car last month and I came across McGrath Acura of Westmont, my overall experience have significantly below expectation. I have purchased a 2012 Acura MDX with an extended warranty on it, the car started burning oil which was confirmed by the service department ( failed oil consumption test), the dealer and the warranty company refused to repair the vehicle...... I'm considering a legal advice toward this dealer... so I have asked for the service history record from the service advisor.... The service advisor throw the papers on my face and said that my conversation with him doesn't make any sense....this is the truth about ACURA.... He said that he spoke to his manager and the GM, the GM said he is not going to repair this vehicle at all even if service confirmed that the vehicle failed the oil consumption test.... Feel free to contact me to show you a proof on documents ...
Be careful where to buy your vehicle from... I wouldn't recommend this dealer at all based on my experience
Dear Ms. [redacted],
I just spoke with [redacted] our General Manager at McGrath Acura. We still need your out of state title for the vehicle we paid off when you purchased your new MDX. We will send you your check as soon as we receive the title. If you don't have the...
title, or if you have misplaced it, I can assist you with getting a duplicate title. Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After my initial complaint, I was reached out to by McGrath's General Manager, [redacted] was professional and polite. He acknowledged my frustration, listened to my experience, and was focused on doing his best to rectify a messy situation. In the end we found a solution that worked for both of us
Sincerely,
[redacted]
Dear Mr. [redacted],
We are sorry for the delay in getting this cancelled. We have contacted Acura, they will be sending you a new cancellation form to sign off on and they will back-date the cancellation to the original cancellation date from 2015. Once the form is signed...
and returned the cancellation will be complete. Again, my apologies for this not getting processed when you originally requested.
-McGrath Acura of Morton Grove
Hello Mr. Sy-
I apologize for the delay in getting your GAP refund processed. I spoke with my team, they said [redacted] has been in touch with you and will resolve this issue. [redacted] requested from you a l'paid in full' letter from your bank, Capital One. Upon...
receiving that we can cut a check for the GAP refund. Our office staff will be back to work on Monday 12-26, please look for a check in the mail 4-5 days after we receive your bank letter. Happy holidays!
[redacted]