Complaint: [redacted]
I am rejecting this response because: My daughter who typed this, did so with my knowledge and encouragement and was with me on June 11, in the morning, at the dealer. We told them to contact me and my daughter/son-in-law if anything changed on the lease idea. They were supposed to contact us both because I needed help with this. They were told that my daughter and son in law would be tied up for a few hours that afternoon when they had been there.. I am on a lot of medicine for many ailments including mental health issues and that is why I needed a family member helping me. Kia said to come back to the store because they had an idea. They kept bouncing me around from person to person and I was getting tired and more confused. I just wanted to leave so I did what the man said. I could not see what they were having me sign so the salesman made dots and said I should just sign there. When my other daughter went back with me the next business day, they said that they could lower my monthly payment but wouldn't give me my car back and take back this car which is what was desired. I am on Social Security and on a very limited income and do not understand this car stuff. The salesman did not even give me the paper saying that they owed me $6000 for my car. They added it in when my other daughter told them on that Monday, June 13. The dealership tried to convince us to write a rebuttal or delete our original complain with the Revdex.com in exchange for lowering my monthly payment because they said they tried to help me so I have to help them. They refused to cancel the contract.
Sincerely,
[redacted]
The customer purchased the vehicle from Advantage Kia and was very aware of the terms and conditions of her sale; however her children weren't happy with the fact that she was buying a used car instead of new one. We were able to get better financing terms and lowered her payments from her original contract. Her other daughter [redacted] came in with her and also went over the terms and conditions on her second visit. We do not take cars back once we have made an agreement and are able to procure financing at the agreed upon terms. We would be more than happy to review the contract and the deal she received with all of her family members.
Complaint: [redacted]
I am rejecting this response because:This statement from the dealership is only partially true. They said they would "allow me" to trade in my vehicle that I just bought and that I could buy another vehicle from them. I specifically asked their salesman, [redacted] on 8/27/16 if it would just be the difference between the price of the two vehicles. He put me on hold and after speaking to the manager he said it would "definitely be more than the difference between the two vehicles". They did offer me a credit of an unspecified amount for their service department. I have absolutely no intention of ever spending another penny at this dealership as they have done nothing but lie and deceive from the moment I stepped into their business. An agreement is unlikely with this business because they are completely untrustworthy. At this point I would like to proceed with arbitration. Thank you.
Sincerely,
[redacted]
At Advantage Kia, we truly are committed to customer satisfaction and are constantly evaluating our process and staff to make them better. We discussed the particular details surrounding Mr. [redacted]'s claims with our staff and both the salesperson involved and the manager on duty stated that the...
customer started off on a new vehicle and eventually landed on a pre-driven vehicle, which may have led to his confusion. They both confirmed that at no point did anyone from our staff identify the vehicle in question as being an AWD. Mr. [redacted] had looked at four different models both new and pre-driven and his final vehicle selection was a FWD pre-driven Sorento, which it was listed as being on our website that he did look at. Although it was not our fault that the customer selected the FWD Sorento we invited him to come back in after he complained about his purchase and offered to trade him out of his vehicle for a comparable 2014 AWD Sorento for the difference in price between the two. Mr. [redacted] declined our offer specifically stating that he liked his current vehicle better. We also offered Mr. [redacted] a $200 in dealership service credit for any future repairs as a one time gesture of customer goodwill, which he also declined.
[redacted] purchased a vehicle from our dealership on June 24, 2017. McGrath Arlington Kia paid the full amount of $2431.10 due to the Louisiana even though we under collected tax from Mr. [redacted] . We collect $1467.34 from the customer. His license plates have been registered in Louisiana...
because his drivers license and paperwork showed proof of residence in the state of Louisiana. Mr. [redacted]'s license plates are being held at the Louisiana DMV for him to pick up. If he would like to have his plates mailed he must personally contact the Louisiana DMV to have them sent to the address of his choosing. Mr. [redacted] can them transfer his registration to Illinois when he obtains proof of residency in the state of Illinois. He can contact the Louisiana DMV at (225)[redacted]
We gave Mr. [redacted] an offer to upgrade him from the car he purchased into another comparable vehicle that was AWD and only pay the difference between the two vehicles values, which he declined stating that the vehicle he purchased was in better condition than the 2014 AWD model. We then offered Mr. [redacted] the option of a $200 in service credit which he also declined. We believe that we have made a legitimate offer to the customer in an attempt to come to a compromise, although we stand by the fact that we did nothing wrong in this matter.
At Advantage Kia we truly are committed to customer satisfaction and are constantly evaluating our staff and processes to make them better. There are no aftermarket products or warranties that are required as a condition of sale. The customer can purchase any of our vehicles for the advertised...
price. We have investigated the customers account of what transpired and although we cannot corroborate her claims, we have taken the opportunity to utilize her complaint as a training tool to avoid any potential miscommunication.
We sincerely apologize for any issues that have taken place and the inconvenience it caused you and your family, regarding your recent experience at Advantage Kia. At Advantage Kia, we truly are committed to Customer Satisfaction and are constantly evaluating our processes and staff to make...
them better. I have contacted Kia Motor Finance and made them aware of the situation and asked them to remove any late reflections from your credit. Kia Motor Finance submitted the documentation Tuesday 5/25 to have the late marks removed by the credit reporting agencies and informed me that they will forward the supporting documents within the next 30 days. I will submit the necessary documents as soon as I receive them. We have also addressed the issues involving the incident, and have taken corrective measures. We are establishing a $100 in store credit for the customer to use for any future service needed, as a token of our apologies for your inconvenience.
Complaint: [redacted]
I am rejecting this response because: My daughter who typed this, did so with my knowledge and encouragement and was with me on June 11, in the morning, at the dealer. We told them to contact me and my daughter/son-in-law if anything changed on the lease idea. They were supposed to contact us both because I needed help with this. They were told that my daughter and son in law would be tied up for a few hours that afternoon when they had been there.. I am on a lot of medicine for many ailments including mental health issues and that is why I needed a family member helping me. Kia said to come back to the store because they had an idea. They kept bouncing me around from person to person and I was getting tired and more confused. I just wanted to leave so I did what the man said. I could not see what they were having me sign so the salesman made dots and said I should just sign there. When my other daughter went back with me the next business day, they said that they could lower my monthly payment but wouldn't give me my car back and take back this car which is what was desired. I am on Social Security and on a very limited income and do not understand this car stuff. The salesman did not even give me the paper saying that they owed me $6000 for my car. They added it in when my other daughter told them on that Monday, June 13. The dealership tried to convince us to write a rebuttal or delete our original complain with the Revdex.com in exchange for lowering my monthly payment because they said they tried to help me so I have to help them. They refused to cancel the contract.
Sincerely,
[redacted]
The customer purchased the vehicle from Advantage Kia and was very aware of the terms and conditions of her sale; however her children weren't happy with the fact that she was buying a used car instead of new one. We were able to get better financing terms and lowered her payments from her original contract. Her other daughter [redacted] came in with her and also went over the terms and conditions on her second visit. We do not take cars back once we have made an agreement and are able to procure financing at the agreed upon terms. We would be more than happy to review the contract and the deal she received with all of her family members.
Complaint: [redacted]
I am rejecting this response because:This statement from the dealership is only partially true. They said they would "allow me" to trade in my vehicle that I just bought and that I could buy another vehicle from them. I specifically asked their salesman, [redacted] on 8/27/16 if it would just be the difference between the price of the two vehicles. He put me on hold and after speaking to the manager he said it would "definitely be more than the difference between the two vehicles". They did offer me a credit of an unspecified amount for their service department. I have absolutely no intention of ever spending another penny at this dealership as they have done nothing but lie and deceive from the moment I stepped into their business. An agreement is unlikely with this business because they are completely untrustworthy. At this point I would like to proceed with arbitration. Thank you.
Sincerely,
[redacted]
At Advantage Kia, we truly are committed to customer satisfaction and are constantly evaluating our process and staff to make them better. We discussed the particular details surrounding Mr. [redacted]'s claims with our staff and both the salesperson involved and the manager on duty stated that the...
customer started off on a new vehicle and eventually landed on a pre-driven vehicle, which may have led to his confusion. They both confirmed that at no point did anyone from our staff identify the vehicle in question as being an AWD. Mr. [redacted] had looked at four different models both new and pre-driven and his final vehicle selection was a FWD pre-driven Sorento, which it was listed as being on our website that he did look at. Although it was not our fault that the customer selected the FWD Sorento we invited him to come back in after he complained about his purchase and offered to trade him out of his vehicle for a comparable 2014 AWD Sorento for the difference in price between the two. Mr. [redacted] declined our offer specifically stating that he liked his current vehicle better. We also offered Mr. [redacted] a $200 in dealership service credit for any future repairs as a one time gesture of customer goodwill, which he also declined.
[redacted] purchased a vehicle from our dealership on June 24, 2017. McGrath Arlington Kia paid the full amount of $2431.10 due to the Louisiana even though we under collected tax from Mr. [redacted] . We collect $1467.34 from the customer. His license plates have been registered in Louisiana...
because his drivers license and paperwork showed proof of residence in the state of Louisiana. Mr. [redacted]'s license plates are being held at the Louisiana DMV for him to pick up. If he would like to have his plates mailed he must personally contact the Louisiana DMV to have them sent to the address of his choosing. Mr. [redacted] can them transfer his registration to Illinois when he obtains proof of residency in the state of Illinois. He can contact the Louisiana DMV at (225)[redacted]
We gave Mr. [redacted] an offer to upgrade him from the car he purchased into another comparable vehicle that was AWD and only pay the difference between the two vehicles values, which he declined stating that the vehicle he purchased was in better condition than the 2014 AWD model. We then offered Mr. [redacted] the option of a $200 in service credit which he also declined. We believe that we have made a legitimate offer to the customer in an attempt to come to a compromise, although we stand by the fact that we did nothing wrong in this matter.
At Advantage Kia we truly are committed to customer satisfaction and are constantly evaluating our staff and processes to make them better. There are no aftermarket products or warranties that are required as a condition of sale. The customer can purchase any of our vehicles for the advertised...
price. We have investigated the customers account of what transpired and although we cannot corroborate her claims, we have taken the opportunity to utilize her complaint as a training tool to avoid any potential miscommunication.
We sincerely apologize for any issues that have taken place and the inconvenience it caused you and your family, regarding your recent experience at Advantage Kia. At Advantage Kia, we truly are committed to Customer Satisfaction and are constantly evaluating our processes and staff to make...
them better. I have contacted Kia Motor Finance and made them aware of the situation and asked them to remove any late reflections from your credit. Kia Motor Finance submitted the documentation Tuesday 5/25 to have the late marks removed by the credit reporting agencies and informed me that they will forward the supporting documents within the next 30 days. I will submit the necessary documents as soon as I receive them. We have also addressed the issues involving the incident, and have taken corrective measures. We are establishing a $100 in store credit for the customer to use for any future service needed, as a token of our apologies for your inconvenience.