McGrath Honda of Elgin

Dear Mr [redacted] I've looked into your concern It seems the customer who purchased from us and that you are referring to is ' [redacted] I will cut you a referral check for $100, but in the future please advise our sales management that you are referring a customer prior to them purchasingYou can do this by emailing ' [redacted] ' [redacted] or sending the customer in with a $referral card that would have your name on it I will include these referral cards with your check Please email me at [email protected] with your current address or where you would like us to send the check When I hear back from you I will notify our office manager to send your check [redacted]

Dear Mr [redacted] Thank you for taking the time to speak to our General Manager, [redacted] , today It sounds like you and [redacted] worked out a solution with your concern [redacted] said you will be coming in next Tuesday, March 29th to resign the paperwork and provide the extra cash needed to avoid financing the car As for the extra set of keys and manual, they were ordered last week and should be arriving soon I have provided my contact information below if I can assist you further Please note I will be out of the office 3-24- 3-31, in my absence please contact [redacted] @ [redacted] Sincerely, [redacted] McGrath Honda Customer Relations Manager [redacted]

Initial Business Response / [redacted] (1000, 13, 2014/12/02) */ On the week of October 3rd, 2014, Ms [redacted] had a talk with [redacted] is our internet departmentShe asked if we were willing to match a quote she had received from another dealership via an emailWe always match written quotes so [redacted] naturally replied "yes" to her request as long as the car is the same car with same equipmentMs [redacted] and her husband visited our dealership on 10/3/and met with our sales rep ***We greeted her with the utmost sincerity and respectThe quote she brought in had was valid "on instock units only" and specifically said "did not include any additional accessories installed on the vehicle." This was information written directly on her quote that she brought inWe honored that exact quote adding for the accessories and the locate fee and we located her a car at another dealershipWe explained that the car we located had an accesory package that included Splash Guards and all weather matsWe did not put these accessories on the vehicle, they were accessories that were already on the vehicle from the St Charles Honda Dealership (a dealership that is with in our dealer group but run by an entirely different GM)The quote she had from [redacted] did not have an Illinois Doc fee and did not have the Illinois Plate Charge on the paperwork (it had Wisconsin plate charges that were slightly less)We explained that even in [redacted] they would need to charge you the correct plate amount as she resided in Illinois and that she would still have to pay the Illinois Doc Fee of In total, for getting her an out of stock vehicle, adding for the All Weather Mats, Splash Guards, Doc Fee, and difference in Plates, we were able to be within $of her initial quoteThe customer felt that we were too far offWe feel that we did everything we could haveWe were up front and honest and very courteous in our dealings with this customer [redacted] notes in our system also show that we told customer prior to her visit that she would be responsible for the doc fee diference and plate differenceShe also has a note saying that she explained that accessories are different from vehicle to vehicleWe feel that we were very upfront in the dealing with the [redacted] starting with the phone conversation and properly disclosed all possible pricing keeping in mind that we were not aware that we were unaware of where we would locate a vehicle and what accessories that vehicle would haveWe also included free of charge our [redacted] advantage package which includes many free items like oil changes and complimentary additional warranties and car washes for life It is unfortunate that the [redacted] left unsatisfiedWe strive to offer customer service that is second to noneAlthough we can not make every single deal, we always want to leave our customers with a positive view of this business and our dealer groupI would like to offer Ms [redacted] my sincerest apology for not living up to that goalAlthough I do not believe we did anything deceptive, we will continue to train and grow to help accomplish our goal of 100% customer satisfactionI hope that at the very least, Ms [redacted] felt that everyone she dealt with was completely professional and treated the customers with respect

Dear Ms***, I just spoke with Mark *** our GM, he said that you were in contact yesterday to work on resolving the Resource Warranty claim I apologize for the delay, we switched DMS systems in January and are working through some IT challenges Our office manager,
Gina, is also aware of your issue and is helping Mark Mark will provide you with an update as soon as he can Please allow us until this coming Monday I will make a note for one of us to follwith you. Thank you, enjoy your weekend, Shanna McGrath

Initial Business Response /* (1000, 13, 2014/12/02) */
On the week of October 3rd, 2014, Ms*** had a talk with *** is our internet departmentShe asked if we were willing to match a quote she had received from another dealership via an emailWe always match written quotes so
*** naturally replied "yes" to her request as long as the car is the same car with same equipmentMs *** and her husband visited our dealership on 10/3/and met with our sales rep ***We greeted her with the utmost sincerity and respectThe quote she brought in had was valid "on instock units only" and specifically said "did not include any additional accessories installed on the vehicle." This was information written directly on her quote that she brought inWe honored that exact quote adding for the accessories and the locate fee and we located her a car at another dealershipWe explained that the car we located had an accesory package that included Splash Guards and all weather matsWe did not put these accessories on the vehicle, they were accessories that were already on the vehicle from the St Charles Honda Dealership (a dealership that is with in our dealer group but run by an entirely different GM)The quote she had from *** *** did not have an Illinois Doc fee and did not have the Illinois Plate Charge on the paperwork (it had Wisconsin plate charges that were slightly less)We explained that even in *** they would need to charge you the correct plate amount as she resided in Illinois and that she would still have to pay the Illinois Doc Fee of In total, for getting her an out of stock vehicle, adding for the All Weather Mats, Splash Guards, Doc Fee, and difference in Plates, we were able to be within $of her initial quoteThe customer felt that we were too far offWe feel that we did everything we could haveWe were up front and honest and very courteous in our dealings with this customer*** notes in our system also show that we told customer prior to her visit that she would be responsible for the doc fee diference and plate differenceShe also has a note saying that she explained that accessories are different from vehicle to vehicleWe feel that we were very upfront in the dealing with the *** starting with the phone conversation and properly disclosed all possible pricing keeping in mind that we were not aware that we were unaware of where we would locate a vehicle and what accessories that vehicle would haveWe also included free of charge our *** advantage package which includes many free items like oil changes and complimentary additional warranties and car washes for life
It is unfortunate that the *** left unsatisfiedWe strive to offer customer service that is second to noneAlthough we can not make every single deal, we always want to leave our customers with a positive view of this business and our dealer groupI would like to offer Ms *** my sincerest apology for not living up to that goalAlthough I do not believe we did anything deceptive, we will continue to train and grow to help accomplish our goal of 100% customer satisfactionI hope that at the very least, Ms *** felt that everyone she dealt with was completely professional and treated the customers with respect

Initial Business Response /* (1000, 6, 2014/12/22) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@mcgrathag.com
https://chicago.app.Revdex.com.org/complaint/view/XXXXXXXX/b/***

Initial Business Response /* (1000, 5, 2014/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@mcgrathag.com
We understand that having issues with vehicle purchased new or used can be very frustratingWe did perform a thorough visual
inspection on the vehicle, unfortunately the brake lines that failed are encapsulated in an area of the vehicle that cannot be seenThis vehicle was traded into us and we did not have access to prior maintenance recordsAmerica Honda requires brake fluid replacement every three years for precisely this reasonBrake fluid retains moisture and this moisture causing the lines to rust from the inside out, for this reason even if the lines were visible to our technician he might not have seen that a failure was imminentWith the vehicle being years old and having lower mileage some unusual service concerns might come up from time to timeEveryone at McGrath Honda takes great pride in the work we perform and we stand behind the vehicles we sell and serviceBecause this failure is safety related and for customer satisfaction we will offer to reimburse Ms *** the cost of the repairsPlease fax me a copy of your invoice to XXX-XXX-XXXX, email it to ***@mcgrathag.com or upload it to this site and we will process the reimbursement
Initial Consumer Rebuttal /* (2000, 7, 2014/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that they are willing to reimburse me for my repair expenses

Dear MsManley- I am very sorry for the inconveniences you've experienced, I had no intentions of placing blame on ATC I apologize for any delays on our part and the numerous phone calls you needed to make to get updates *** sent me the ATC confirmation, which was complete yesterday I have the confirmation packet in a PDF form, I'm happy to attach it to this response, but didn't want to do so without your permission as it contains your personal information and plate number *** informed me that once we receive the confirmation the customer usually has the plates in their hands within 1-days They are over-nighted by ATC. You requested in your original Revdex.com compliant that you would like 'McGrath to train our employees on this matter' We will certainly review your experience with our finance & office team, and retrain to prevent further delays with out of state deals I will have *** follwith you today to ensure you received the plates Thank you, ***

Hi Ms***-
My name is *** you and I were in contact back in late April I am sorry to hear you are still experiencing a delay with your new plates I spoke to *** today, who you have also been in touch with, she mentioned that she has been in contact with ATC
several times to find out why this has been delayed When she called ATC again on 5/she was told (by ATC) that it would be 'a couple of weeks'- which according to them is the 'estimated time for the state to process the title.' She also mentioned that she overnighted you a new 'drive-away' on 5-23-Please let me know if you did not receive this I am very sorry for the delay, *** will remain in contact with ATC until you have your new plates If I can assist you, my direct phone number is: *** or email: ***
Thank you,
*** ***

Dear Mr***
I've looked into your concern It seems the customer who purchased from us and that you are referring to is '*** *** I will cut you a referral check for $100, but in the future please advise our sales management that you are referring a customer prior to
them purchasingYou can do this by emailing '*** ***' *** or sending the customer in with a $referral card that would have your name on it I will include these referral cards with your check Please email me at [email protected] with your current address or where you would like us to send the check When I hear back from you I will notify our office manager to send your check
*** ***

I took my car for a repair and when I got it back, I noticed a significant body damage on itService Reps told me that it was there when I drove in It was hard to believe but I considered that might have happened some where else but I did not take the car anywhere else before noticing it
I asked the service manager if there was a video for review from the security camerasThe manager bluntly said there is no video and he will not be repairing anything (without even looking at the damage)I was open to figure out if damage was there before hand but it is hard to ignore -- it is pretty visibleIt was little suspicious as they parked my car out side but usually they park them inside for customers to pick them upUsually, service reps notes and gets initials if they find any body damage before taking the car inHere, things were not done properly and on top of it, service manager tone and attitude was alarming
After many tries to contact them, I am finally logging a negative review at Revdex.comI will not recommend anyone to use this dealership based upon service manager's disrespectful attitude

Initial Business Response /* (1000, 15, 2014/12/04) */
On 9/2/Mr *** came in and worked with one of our younger, newer salesman, *** *** He had asked for a trade appraisal which we normally do not do on non Hondas unless someone is ready to purchase a vehicleWe are a Honda Dealership
and when appraising non-Honda products, we are required to get separate appraisal figures from other dealershipsIn this case, Mr *** had a Toyota Pick Up truck requiring us to call other Toyota DealershipsHonda dealerships normally do not sell many Pick Up trucks and our experience with Pick up trucks is somewhat limitedMr *** really wanted an appraisal and even though he was not ready to purchase a new vehicle, we appraised his vehicleWe did have his keys for a lengthy period of time but it was not to hold hostageWe were simply doing our do diligence to get Mr *** the best possible deal on a vehicle that we do not have much experience withWe were waiting on call backs from separate Toyota Dealerships and from talking to both the salesman and the manager, both said that when asked, the immediately returned the keysThe keys were just sitting on a desk and we were unaware that the customer was ready to leave
Complimentary Oil Change coupons were mailed on 10/7/to XXXXX *** *** *** IL XXXXXIf those coupons are lost, we would be happy to re-mail or to let MrHarper pick up in person
All of our email addresses should be valid and workWe are unaware of any non-working email addressesPlease forward non working email so we can remove
Please pass *** our sincerest apologies to Mr*** We have no intentions of losing peoples business based on our inefficiencies to quickly appraise a vehicleUnfortunately, newer salesman will always have a learning curve and sometimes they will always take a little longer to accomplish the same thing as some of our experienced salesmanCoupled with the fact that it was a trathat we do not have much experience with, it took us longer than it normally doesAgain, no excuse, we need to improve certain aspects if we want to be a truly successful dealershipWe do not believe, however, that we did any fraudulent or improper Revdex.com related practicesAt no point was Mr *** misled or lied toAgain, our sincerest apologies on the length of time spent at our dealership and we will work hard, going forward to more efficiently work car deals

Hi Ms***- My name is *** you and I were in contact back in late April I am sorry to hear you are still experiencing a delay with your new plates I spoke to *** today, who you have also been in touch with, she mentioned that she has been in contact with ATC several
times to find out why this has been delayed When she called ATC again on 5/she was told (by ATC) that it would be 'a couple of weeks'- which according to them is the 'estimated time for the state to process the title.' She also mentioned that she overnighted you a new 'drive-away' on 5-23-Please let me know if you did not receive this I am very sorry for the delay, *** will remain in contact with ATC until you have your new plates If I can assist you, my direct phone number is: *** or email: ***Thank you, *** ***

After years it was time for a new carI was interested in the Crv touring modelI made an appointment with Anthony *** and had the best expeierenceAnthony had the car ready to look at and was very knowledgable of the vehicle and answered all my questions and showed me how everything workedI had a price for the vehicle in mind and Anthony was able to meet the priceIf you are in the market for a new car I highly recommend McGrath Honda and Anthony ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** my plates were delivered yesterday and this matter can be closed
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/10/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathag.com
We have apologized for overcharging Mr*** for the auto day/night mirror and the miscommunication concerning the remote
startWe have issued a reimbursement check for the mirror and will be removing the aftermarket remote start and installing the genuine Honda remote start early next week

A request was made for an itemized list of parts for an AC repair + labor was NOT documented on the receipt The service adviser was rude and made a comment, " Since the vehicle has high mileage, you may want to think about buying a new car."
After searching for reviews and other consumer's experiences, a name and number for a customer relations / director of business was found Multiple emails and phone calls were sent/ made to help resolve a customer service concern The service manager was looking up the wrong vehicle/ customer account and sounded annoyed to even be involved in the issueTerrible customer service / follow ups

Do NOT buy a car here! The sales person, Aldo, worked with us to negotiate a 'walk out the door' price He then went to his manager who told him/us that the price was too low and they couldn't afford to let it go Be aware of HIDDEN charges -- at the last minute -- they included a line, "McGrath Package -- $600" this is their service where for one year they change tires, repair dings, fix your windshield In the online advertised price, this was included with the cost of the car In the showroom it was an additional line item Aldo and his manager give new definition to sleazy used car sales people DO NOT BUY A CAR FROM THEM

I will give 000000 rate to this dealer ,bunsh of scaners and liers,they sold me a 2018 honda accord hydrid defected ,has a brake problem when you put it on reverse and you push on the brakes, do not buy any cars from them they are very dishonest

Initial Business Response /* (1000, 5, 2014/10/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
We have apologized for overcharging Mr. [redacted] for the auto day/night mirror and the miscommunication concerning the remote start....

We have issued a reimbursement check for the mirror and will be removing the aftermarket remote start and installing the genuine Honda remote start early next week.