McGrath Lexus Of Chicago

Complaint: [redacted] I am rejecting this response Just because the manufacturer refused to acknowledge the issue does not absolve the dealership of their responsibility to fix this issue They should not have sold a vehicle with a windshield defect, especially because it can be deemed a safety issue Since this was brought to their attention immediately, if it was not something they could have fixed they should have just swapped the vehicle out at that time, but instead they chose to have the vehicle on separate occasions for several days and up to two weeks the last time they had it and provide cheap fixes that they knew would not fix the issue Obviously, I want this repaired whether it be from the manufacturer or the dealership and will not stop pursuing until the repair is completed Yes, I did ask to removed from the database and to stop receiving any further advertisements and offers from McGrath since I would be taking my vehicle for service to a local dealership in my area, but again this does not absolve them from their responsibility to fix a defect in the brand new vehicle McGrath sold me not my local dealership Sincerely, [redacted]

To whom it may concern:We sold a vehicle that was delivered to the customer as it was manufactured When the described anomaly was brought to our attention, we made attempts to correct what the customer described as light-specific (visible only in night hours when fluorescent or other street-type lighting shines into the pane) occlusions that may have been on windshield, all of which met with negative results Subsequently, we enlisted the assistance of the manufacturer They asked us to determine if the anomaly was common or isolated Inspecting other same-model vehicles revealed the anomaly was common among those other like vehicles Furthermore, the condition was determined to be in the windshield, not on it Absent similar complaints from owners/drivers of other like vehicles, it was considered and the manufacturer declined to participate further As a franchised dealer we represent the manufacturer's product and administer their warranty We do not provide indemnity beyond the terms of their warranty[redacted] S [redacted] Sales ManagerMcGrath Lexus of Chicago

Good Afternoon, A battery test is a part of every service, if the battery tests good we do not try to sell the customer a new battery.To hook up the battery tester you have to take off the battery caps covering the terminal so you would see if there was corrosion, if there is you recommend a
battery, there was no corrosion at the time of service.We have had batteries test good while here and fail the next day so seven months later on a battery that according to our records was last changed on 01/28/is not anyone's fault, it was just time for a new battery. Sincerely,*** ***Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern:We sold a vehicle that was delivered to the customer as it was manufactured.  When the described anomaly was brought to our attention, we made attempts to correct what the customer described as light-specific (visible only in night hours when fluorescent or other street-type lighting shines into the pane) occlusions that may have been on windshield, all of which met with negative results.  Subsequently, we enlisted the assistance of the manufacturer.  They asked us to determine if the anomaly was common or isolated.  Inspecting other same-model vehicles revealed the anomaly was common among those other like vehicles.  Furthermore, the condition was determined to be in the windshield, not on it.  Absent similar complaints from owners/drivers of other like vehicles, it was considered normal and the manufacturer declined to participate further.  As a franchised dealer we represent the manufacturer's product and administer their warranty.  We do not provide indemnity beyond the terms of their warranty.[redacted] S [redacted]Sales ManagerMcGrath Lexus of Chicago

The reason for the delay is we were waiting for documents from Mr. [redacted] to properly register his vehicle.  We have since then received his documents and was able to process his paperwork.  Mr. [redacted] has everything he needs to drive his vehcile.  Thank you.

To whom it may concern:I first learned of the issue raised by the customer in early November, 2016.  On two occasions, attempts were made to eliminate any accumulation of dirt and/or foreign residue from the interior and exterior surfaces of the subject vehicle's windshield.  I was...

informed by the customer that even after our remedy attempts that the elements about which she complained were still visible, especially at night when bright lights would shine into the windshield.  Unable to see or feel any occlusions on either the inside or outside surface of the windshield, I raised the possibility the reflections may have resulted from within the structure of the windshield.  I raised this thought when I attempted to enlist the assistance of the manufacturer to resolve the customer's complaint.  I was unable to obtain authorization for any further corrective action.In March 2017, our dealership customer service manager received an admonition from the customer that she wanted us to remove her from our database as she had found the service at a [redacted] Lexus dealer to be preferable to that which we had been able to provide.Please let me know if you would like me to make an additional attempt to get the manufacturer to recognize this issue as a defect and to effect a remedy.Thank you,[redacted] S [redacted]Sales ManagerMcGrath Lexus of Chicago

Complaint: [redacted]
I am rejecting this response.  Just because the manufacturer refused to acknowledge the issue does not absolve the dealership of their responsibility to fix this issue.  They should not have sold a vehicle with a windshield defect, especially because it can be deemed a safety issue.  Since this was brought to their attention immediately, if it was not something they could have fixed they should have just swapped the vehicle out at that time, but instead they chose to have the vehicle on 3 separate occasions for several days and up to two weeks the last time they had it and provide cheap fixes that they knew would not fix the issue.   Obviously, I want this repaired whether it be from the manufacturer or the dealership and will not stop pursuing until the repair is completed.  Yes, I did ask to removed from the database and to stop receiving any further advertisements and offers from McGrath since I would be taking my vehicle for service to a local dealership in my area, but again this does not absolve them from their responsibility to fix a defect in the brand new vehicle McGrath  sold me not my local dealership. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have spoken with Mr. [redacted] and will be making him a new key for his 2007 Lexus ES350 at no charge to him.