My wife and I are notorious cheapskates when it comes to buying anything We went into Pieratt's in Richmond Centre in fall of to purchase an electric recliner for my father in law Dealt with salesman J.Vand had a positive experience as he met our price Picked up the chair myself and took it home Chair had a glitch in the heater device We contacted the salesman and they had someone there within a week to look at it Parts were ordered and it took approximately a month to get the parts in, but, the chair was fixed and a small partial refund was given back to us for our trouble For this reason, I went back to the store in Summer of when I was looking for a recliner and after some haggling with the same salesman, we came to an accord Bought the chair, works fine so far Now we are getting ready to leave to look at mattresses I read reviews of local competition which is a competitor in the same shopping complex and having a sale this week Terrible reviews at the competitor have me thinking I should just go back to Pieratts We'll be looking up the same salesman, who has been at Pieratts for about three years now which says something in itself about the store and business practices with customers
We are buying kitchen appliances from Pieratts store in Richmond Centre, Richmond, KY The sales person was [redacted] He was very good, showing us a variety of appliances, the pluses and minuses if any of certain ones He was thorough and patient throughout the process, which totaled about weeks We are gad to have had the opportunity to work with him We will recommend him and Pieratts to anyone
was very helpful and I am very glad that purchased my dryer & stove there I looked at Dryers at [redacted] , but I am very pleased that I waited What I found at Pieratts is more pleasing Thank you for your time ***
STAY AWAY!!! Ive had bad experience with the sales guys, the ever changing finance guys and the service shopThey are rude, arogant and very unprofesionalIf you have a complaint, there is no body to help youNot even their general managerIts like they know they have a sleesbag crew and they are ok with itAll the managers cover for each other and they make you feel like *** when you are doneTher are way better nissan dealers than this one, trust meSTAY AWAY!!!
Initial Business Response /* (1000, 5, 2014/05/06) */
Let me start by saying it was a very tough winter and yes in fact all Chicago land body shops where overwhelmedThe car was dropped off on Monday April 7th, we began working on the vehicle on Wednesday, April 9thAs with most
automobile repairs additional work was required upon disassembling the damaged areaWe contacted the clients insurance company and requested a supplemental claimThey approved that approximately days laterThe car was to be done on Monday, it was completed on Tuesday and the customer chose to pick it up on WednesdayWhen he came in on Monday, Mr*** walked right up to the scratch and announced that we had done thatBecause it was not near the damage area we have no way of saying we didn't as we did not take pictures of that areaWe buffed out the affected areaAs to Mr***'s allegations that we did not contact him, his voice mail is not set up on his phone and we were unable to leave a message (I tried it today 5/6/and it is still not set up)Mr*** was also originally told that he would be responsible for the difference in labor rate between what we charge $per hour and Safeway's rate of $per hour, which would have amounted to approximately $*** convinced *** to pay our rate which left Mr*** with no additional out of pocket expenseAs to the ***" commentBody shops visuals can be an eye opening experience for
someone who has never seen one before, no offense takenHowever, with Mr*** creating his own website, "Bashing" *** Nissan I think we have done all we are going to do for Mr*** with the assistance with the labor rateThank you for your assistance in this matter and I wish Mr*** good luck in the future*** ***, President
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***,
You leave out much of why I was so disappointed with your shopNo mention of a former employee that delayed us for more than months? No mention of the car being ready a week prior? Your GM and *** weren't there when I finally picked up my car which where I come from is an admission of guiltSecondly, the scratch wasn't there and you never produced pictures to support your claimI have been around many body shops before and never in my experience seen one as unorganized and as dirty as yours
Bashing ***? I launched a web site to inform other customers about my experienceI am not done, not even closeIt's businesses like yours that give professional body shops a bad name
You still can't apologizeI am not satisfied with your responseMy voice mail is not set up because of the volume of calls I was getting before my new phoneYou have my email and my wife's cell number
STOP MAKING EXCUSES!
Final Business Response /* (4000, 17, 2014/05/27) */
Thank you for your responseObviously we are at a point where the problem can not be resolvedI am sorry that you feel the way you doMy previous body shop manager handled the situation incorrectlyHowever with the exception of saying I am sorry for the way he handled it I really have nothing else that I can offerI am sorry that it took so long to get the vehicle in, but we were very very busy, and as such it took a while to get some folks inYour idea of a resolution that would have me replace her Rogue with a new Rogue is obviously un-doableI think we should simply agree to disagree and move onI wish you luck going forward*** *** *** Nissan
Final Consumer Response /* (4200, 11, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** ***,
The issue is not about saving me money, it was about being misled and put off for months on a repair that needed to be doneI waited months because you had a rogue employee that didn't do his job and in turn made things worse for you and your company
Your new manager (Michael Bock) promised that our Nissan Rogue would be fully detailed in and outCharles made the initial promise but he is no longer with your companyThe detail was more like a wash and nothing moreWe found noticeable compound dust and dust inside the rear door hatch and on the floor inside the hatchAgain you over promised and under delivered
Please stop saying I am lashing out when I am providing facts about the poor service I receivedThis is why we have sites today like ***, Revdex.com and other review sites to expose businesses that are not doing right by their customers
I am disappointed that a President just can't find closure on this issueIt is right in front of you and yet you struggle with the obvious
If you need help with customer service let me know
I will continue to use my marketing skills to get the word out about shops like yours
Initial Business Response /* (1000, 10, 2015/08/12) */
Just got a call back from [redacted] my business manager. He informed me that we have cancelled everything, he has received the refunds, and all of the checks have been cashed. I'm doing this on my iPhone and can't close the file from...
my phone. Would you be so kind as to close the case please. Thank you
[redacted] Nissan
My wife and I are notorious cheapskates when it comes to buying anything. We went into Pieratt's in Richmond Centre in fall of 2013 to purchase an electric recliner for my father in law. Dealt with salesman J.V. and had a positive experience as he met our price. Picked up the chair myself and took it home. Chair had a glitch in the heater device. We contacted the salesman and they had someone there within a week to look at it. Parts were ordered and it took approximately a month to get the parts in, but, the chair was fixed and a small partial refund was given back to us for our trouble.
For this reason, I went back to the store in Summer of 2015 when I was looking for a recliner and after some haggling with the same salesman, we came to an accord. Bought the chair, works fine so far.
Now we are getting ready to leave to look at mattresses. I read reviews of local competition which is a competitor in the same shopping complex and having a sale this week. Terrible reviews at the competitor have me thinking I should just go back to Pieratts. We'll be looking up the same salesman, who has been at Pieratts for about three years now which says something in itself about the store and business practices with customers.
We are buying kitchen appliances from Pieratts store in Richmond Centre, Richmond, KY. The sales person was [redacted]. He was very good, showing us a variety of appliances, the pluses and minuses if any of certain ones. He was thorough and patient throughout the process, which totaled about 2 weeks. We are gad to have had the opportunity to work with him. We will recommend him and Pieratts to anyone.
was very helpful and I am very glad that purchased my dryer & stove
there . I looked at Dryers at [redacted] , but I am very pleased that I waited .
What I found at Pieratts is more pleasing .
Thank you for your time .
[redacted]
My wife and I are notorious cheapskates when it comes to buying anything We went into Pieratt's in Richmond Centre in fall of to purchase an electric recliner for my father in law Dealt with salesman J.Vand had a positive experience as he met our price Picked up the chair myself and took it home Chair had a glitch in the heater device We contacted the salesman and they had someone there within a week to look at it Parts were ordered and it took approximately a month to get the parts in, but, the chair was fixed and a small partial refund was given back to us for our trouble For this reason, I went back to the store in Summer of when I was looking for a recliner and after some haggling with the same salesman, we came to an accord Bought the chair, works fine so far Now we are getting ready to leave to look at mattresses I read reviews of local competition which is a competitor in the same shopping complex and having a sale this week Terrible reviews at the competitor have me thinking I should just go back to Pieratts We'll be looking up the same salesman, who has been at Pieratts for about three years now which says something in itself about the store and business practices with customers
We are buying kitchen appliances from Pieratts store in Richmond Centre, Richmond, KY The sales person was [redacted] He was very good, showing us a variety of appliances, the pluses and minuses if any of certain ones He was thorough and patient throughout the process, which totaled about weeks We are gad to have had the opportunity to work with him We will recommend him and Pieratts to anyone
was very helpful and I am very glad that purchased my dryer & stove there I looked at Dryers at [redacted] , but I am very pleased that I waited What I found at Pieratts is more pleasing Thank you for your time ***
STAY AWAY!!! Ive had bad experience with the sales guys, the ever changing finance guys and the service shopThey are rude, arogant and very unprofesionalIf you have a complaint, there is no body to help youNot even their general managerIts like they know they have a sleesbag crew and they are ok with itAll the managers cover for each other and they make you feel like *** when you are doneTher are way better nissan dealers than this one, trust meSTAY AWAY!!!
Initial Business Response /* (1000, 5, 2014/05/06) */
Let me start by saying it was a very tough winter and yes in fact all Chicago land body shops where overwhelmedThe car was dropped off on Monday April 7th, we began working on the vehicle on Wednesday, April 9thAs with most
automobile repairs additional work was required upon disassembling the damaged areaWe contacted the clients insurance company and requested a supplemental claimThey approved that approximately days laterThe car was to be done on Monday, it was completed on Tuesday and the customer chose to pick it up on WednesdayWhen he came in on Monday, Mr*** walked right up to the scratch and announced that we had done thatBecause it was not near the damage area we have no way of saying we didn't as we did not take pictures of that areaWe buffed out the affected areaAs to Mr***'s allegations that we did not contact him, his voice mail is not set up on his phone and we were unable to leave a message (I tried it today 5/6/and it is still not set up)Mr*** was also originally told that he would be responsible for the difference in labor rate between what we charge $per hour and Safeway's rate of $per hour, which would have amounted to approximately $*** convinced *** to pay our rate which left Mr*** with no additional out of pocket expenseAs to the ***" commentBody shops visuals can be an eye opening experience for
someone who has never seen one before, no offense takenHowever, with Mr*** creating his own website, "Bashing" *** Nissan I think we have done all we are going to do for Mr*** with the assistance with the labor rateThank you for your assistance in this matter and I wish Mr*** good luck in the future*** ***, President
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***,
You leave out much of why I was so disappointed with your shopNo mention of a former employee that delayed us for more than months? No mention of the car being ready a week prior? Your GM and *** weren't there when I finally picked up my car which where I come from is an admission of guiltSecondly, the scratch wasn't there and you never produced pictures to support your claimI have been around many body shops before and never in my experience seen one as unorganized and as dirty as yours
Bashing ***? I launched a web site to inform other customers about my experienceI am not done, not even closeIt's businesses like yours that give professional body shops a bad name
You still can't apologizeI am not satisfied with your responseMy voice mail is not set up because of the volume of calls I was getting before my new phoneYou have my email and my wife's cell number
STOP MAKING EXCUSES!
Final Business Response /* (4000, 17, 2014/05/27) */
Thank you for your responseObviously we are at a point where the problem can not be resolvedI am sorry that you feel the way you doMy previous body shop manager handled the situation incorrectlyHowever with the exception of saying I am sorry for the way he handled it I really have nothing else that I can offerI am sorry that it took so long to get the vehicle in, but we were very very busy, and as such it took a while to get some folks inYour idea of a resolution that would have me replace her Rogue with a new Rogue is obviously un-doableI think we should simply agree to disagree and move onI wish you luck going forward*** *** *** Nissan
Final Consumer Response /* (4200, 11, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** ***,
The issue is not about saving me money, it was about being misled and put off for months on a repair that needed to be doneI waited months because you had a rogue employee that didn't do his job and in turn made things worse for you and your company
Your new manager (Michael Bock) promised that our Nissan Rogue would be fully detailed in and outCharles made the initial promise but he is no longer with your companyThe detail was more like a wash and nothing moreWe found noticeable compound dust and dust inside the rear door hatch and on the floor inside the hatchAgain you over promised and under delivered
Please stop saying I am lashing out when I am providing facts about the poor service I receivedThis is why we have sites today like ***, Revdex.com and other review sites to expose businesses that are not doing right by their customers
I am disappointed that a President just can't find closure on this issueIt is right in front of you and yet you struggle with the obvious
If you need help with customer service let me know
I will continue to use my marketing skills to get the word out about shops like yours
Initial Business Response /* (1000, 10, 2015/08/12) */
Just got a call back from [redacted] my business manager. He informed me that we have cancelled everything, he has received the refunds, and all of the checks have been cashed. I'm doing this on my iPhone and can't close the file from...
my phone. Would you be so kind as to close the case please. Thank you
[redacted] Nissan
My wife and I are notorious cheapskates when it comes to buying anything. We went into Pieratt's in Richmond Centre in fall of 2013 to purchase an electric recliner for my father in law. Dealt with salesman J.V. and had a positive experience as he met our price. Picked up the chair myself and took it home. Chair had a glitch in the heater device. We contacted the salesman and they had someone there within a week to look at it. Parts were ordered and it took approximately a month to get the parts in, but, the chair was fixed and a small partial refund was given back to us for our trouble.
For this reason, I went back to the store in Summer of 2015 when I was looking for a recliner and after some haggling with the same salesman, we came to an accord. Bought the chair, works fine so far.
Now we are getting ready to leave to look at mattresses. I read reviews of local competition which is a competitor in the same shopping complex and having a sale this week. Terrible reviews at the competitor have me thinking I should just go back to Pieratts. We'll be looking up the same salesman, who has been at Pieratts for about three years now which says something in itself about the store and business practices with customers.
We are buying kitchen appliances from Pieratts store in Richmond Centre, Richmond, KY. The sales person was [redacted]. He was very good, showing us a variety of appliances, the pluses and minuses if any of certain ones. He was thorough and patient throughout the process, which totaled about 2 weeks. We are gad to have had the opportunity to work with him. We will recommend him and Pieratts to anyone.
was very helpful and I am very glad that purchased my dryer & stove
there . I looked at Dryers at [redacted] , but I am very pleased that I waited .
What I found at Pieratts is more pleasing .
Thank you for your time .
[redacted]