McGrath Oldsmobile GMC & Honda

Tony A [redacted] 2:PM (hours ago)to me, [redacted] Hi [redacted] and ***, I have received your follow up letter you sent with ***’s reply after my phone callI conveyed to [redacted] that we do not offer a move of a play system for $unless it was a special deal that was negotiated at the time of saleI had asked [redacted] if there was any notation of a $move on the play system invoiceHe said that he and his wife both heard the sales consultant throw out that we could move the play system at anytime in the future for $Before I got too far, [redacted] indicated that he ended up moving the play system by himself and that he said the issue is not resolved and then left the conversation before I could try to talk throughPlease know that customer service is very important to our businessI am sure you can see our track record [redacted] , that its pretty cleanI have owned the company for twenty years and whenever I am alerted of an issue, my goal is to resolve and move forwardIn an effort to make amends for the $ [redacted] noted he spent to move the system, I will offer a in-store credit for [redacted] & Ami [redacted] of $good towards any products or services or issue a check for the $difference for his investment and amount that he heard in sales conversation at point of salePlease reply as you like and let me know direction either though email or your letter correspondenceSincerely, Tony A***Presidentcid:[email protected]...⇄

I spoke w customer lest evening and situation is resolvedplease follow up w her if you like to ensure I have settled this

Revdex.com:The $towards my expenses would be a satisfactory resolution to the matter This would bring my overall cost to the price that was quoted at point of sale While I still had to take the equipment apart myself and reassemble/ level it, I feel that this is an adequate response
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tony A*** 2:PM to *** Hi ***,Tony from Playground World hereI actually just received your letter dated Tuesday October today Wednesday, October It was sent to our old location on Mayfield Road in Chesterland Ohio and we just received to our new location,
which we have been here since March todaySo with that I could not respond within your seven days of the letter which would've been October I will review this and get back with you.Please confirm receipt, thank you!

Tony A*** 2:PM (hours ago)to me, *** Hi *** and ***, I have received your follow up letter you sent with ***’s reply after my phone call. I conveyed to *** that we do not offer a move of a play system for $unless it was a special deal that was negotiated at the time of saleI had asked *** if there was any notation of a $move on the play system invoiceHe said that he and his wife both heard the sales consultant throw out that we could move the play system at anytime in the future for $Before I got too far, *** indicated that he ended up moving the play system by himself and that he said the issue is not resolved and then left the conversation before I could try to talk through. Please know that customer service is very important to our businessI am sure you can see our track record ***, that its pretty cleanI have owned the company for twenty years and whenever I am alerted of an issue, my goal is to resolve and move forward. In an effort to make amends for the $*** noted he spent to move the system, I will offer a in-store credit for *** & Ami *** of $good towards any products or services or issue a check for the $difference for his investment and amount that he heard in sales conversation at point of sale. Please reply as you like and let me know direction either though email or your letter correspondence. Sincerely, Tony A***Presidentcid:[email protected]...⇄

I spoke w customer lest evening and situation is resolved. please follow up w her if you like to ensure I have settled this