[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were never notified of the pet odor until weeks laterWe had no chance to defend ourselves or verify itWe were also promised a full refund IN WRITING from the person who did the walkthroughWe requested a copy of the invoice for the carpet replacement that we never receivedWe asked about the age of the carpet because of the poor condition of it on move in and we never received a responseWe were never offered a proration on the carpet due to age and condition of it at move in They gave us zero documentation other than this phantom $chargeWe don't even have proof the home owner didn't just pocket the money Regards, [redacted]
I am disappointed with McGrath Real Estate ServicesThey did not have our best interest in mind as one that we entrusted to manage our property for months
McGrath Real Estate did return a portion of this tenant’s security deposit but did charge them for four items; the cleaning of the carpets which is an explicit requirement of the lease, a full interior cleaning of the rest of the property which was left in dirty condition and trash was left that had to be removed, and replacing of the blinds that had been broken by the tenantThe tenant was provided the full move out report and the invoices for these items on August 12th, This was approximately days after their move out (our lease stipulates we have up to days to provide the security deposit disbursement)I cannot attest to the phone calls being returned or not, I do not have those records, but I do see this information was provided through email
Thank you for notifying McGrath Real Estate about the complaint ID [redacted] We appreciate the opportunity to respond and share our experience on the matter and it's resolution.Our Accounting Department refunded Mr [redacted] $2,of his security deposit on July 7, The breakdown is as follows:CreditsSecurity Deposit $2,850.00ChargesReplacement due to pet odor $20% Admin fee $ Total Charges $ Amount Refunded $2,490.00Within days of the walk through, it was abundantly clear that the pet odor was presentWe do not know if the carpet cleaning activated the pet odor smell in the carpetThe money that was charged to Mr [redacted] was sent to the owner, who had to pay for the carpet replacementAs a courtesy to Mr [redacted] , McGrath Real Estate will send a refund in the amount of $for the administrative fee.Respectfully,Jim M [redacted] Principal Broker
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were never notified of the pet odor until weeks laterWe had no chance to defend ourselves or verify itWe were also promised a full refund IN WRITING from the person who did the walkthroughWe requested a copy of the invoice for the carpet replacement that we never receivedWe asked about the age of the carpet because of the poor condition of it on move in and we never received a responseWe were never offered a proration on the carpet due to age and condition of it at move inThey gave us zero documentation other than this phantom $chargeWe don't even have proof the home owner didn't just pocket the money Regards, [redacted]
Dear [redacted] :Thank you notifying McGrath Real Estate about the complaint ID [redacted] We appreciate the opportunity to respond and share our experience on the matter.Our Accounting Department deducted $from the tenants security deposit in order to cover the cost of replacing the necessary carpet within the property The invoice for this work fro [redacted] Floors Inc.I is attached.In addition, our Inspections Department confirmed there was no evidence of trash remaining from the tenant listed on the move out reportOur staff would have made arrangements to remove the lock box with notification from the owner.Respectfully,Susan M [redacted] MCGRATH REAL ESTATE
See Attachment Status of response to Clam # [redacted] Inboxx Sue M [redacted] 1:PM (hours ago)to me Good afternoon Ms [redacted] , As a follow up to my voice mail message I wanted to let you know that I am still busy working on a response to this claimAfter having a conversation with our owner at McGrath Real Estate, we need to consult with our attorney before I can submit response to you I appreciate your patience with this matter and will get you a formal response ASAP Please let me know if you have any questions Respectfully, Sue M [redacted] Realtor & Property Management Consultant Please take a moment to review Mcgrath Real Estate Services We appreciate your positive feedback!McGrath Real Estate Google Reviews McGrath Real Estate Services, Inc[redacted] ***Herndon, Va20170Direct ###-###-####Cell ###-###-####Fax ###-###-#### [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were never notified of the pet odor until weeks laterWe had no chance to defend ourselves or verify itWe were also promised a full refund IN WRITING from the person who did the walkthroughWe requested a copy of the invoice for the carpet replacement that we never receivedWe asked about the age of the carpet because of the poor condition of it on move in and we never received a responseWe were never offered a proration on the carpet due to age and condition of it at move in They gave us zero documentation other than this phantom $chargeWe don't even have proof the home owner didn't just pocket the money Regards, [redacted]
I am disappointed with McGrath Real Estate ServicesThey did not have our best interest in mind as one that we entrusted to manage our property for months
McGrath Real Estate did return a portion of this tenant’s security deposit but did charge them for four items; the cleaning of the carpets which is an explicit requirement of the lease, a full interior cleaning of the rest of the property which was left in dirty condition and trash was left that had to be removed, and replacing of the blinds that had been broken by the tenantThe tenant was provided the full move out report and the invoices for these items on August 12th, This was approximately days after their move out (our lease stipulates we have up to days to provide the security deposit disbursement)I cannot attest to the phone calls being returned or not, I do not have those records, but I do see this information was provided through email
Thank you for notifying McGrath Real Estate about the complaint ID [redacted] We appreciate the opportunity to respond and share our experience on the matter and it's resolution.Our Accounting Department refunded Mr [redacted] $2,of his security deposit on July 7, The breakdown is as follows:CreditsSecurity Deposit $2,850.00ChargesReplacement due to pet odor $20% Admin fee $ Total Charges $ Amount Refunded $2,490.00Within days of the walk through, it was abundantly clear that the pet odor was presentWe do not know if the carpet cleaning activated the pet odor smell in the carpetThe money that was charged to Mr [redacted] was sent to the owner, who had to pay for the carpet replacementAs a courtesy to Mr [redacted] , McGrath Real Estate will send a refund in the amount of $for the administrative fee.Respectfully,Jim M [redacted] Principal Broker
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were never notified of the pet odor until weeks laterWe had no chance to defend ourselves or verify itWe were also promised a full refund IN WRITING from the person who did the walkthroughWe requested a copy of the invoice for the carpet replacement that we never receivedWe asked about the age of the carpet because of the poor condition of it on move in and we never received a responseWe were never offered a proration on the carpet due to age and condition of it at move inThey gave us zero documentation other than this phantom $chargeWe don't even have proof the home owner didn't just pocket the money Regards, [redacted]
Dear [redacted] :Thank you notifying McGrath Real Estate about the complaint ID [redacted] We appreciate the opportunity to respond and share our experience on the matter.Our Accounting Department deducted $from the tenants security deposit in order to cover the cost of replacing the necessary carpet within the property The invoice for this work fro [redacted] Floors Inc.I is attached.In addition, our Inspections Department confirmed there was no evidence of trash remaining from the tenant listed on the move out reportOur staff would have made arrangements to remove the lock box with notification from the owner.Respectfully,Susan M [redacted] MCGRATH REAL ESTATE
See Attachment Status of response to Clam # [redacted] Inboxx Sue M [redacted] 1:PM (hours ago)to me Good afternoon Ms [redacted] , As a follow up to my voice mail message I wanted to let you know that I am still busy working on a response to this claimAfter having a conversation with our owner at McGrath Real Estate, we need to consult with our attorney before I can submit response to you I appreciate your patience with this matter and will get you a formal response ASAP Please let me know if you have any questions Respectfully, Sue M [redacted] Realtor & Property Management Consultant Please take a moment to review Mcgrath Real Estate Services We appreciate your positive feedback!McGrath Real Estate Google Reviews McGrath Real Estate Services, Inc[redacted] ***Herndon, Va20170Direct ###-###-####Cell ###-###-####Fax ###-###-#### [redacted]