McGraw-Hill Education

Prices were provided to the customer via email on our case # [redacted].  We provided the estimated prices based on the information provided by the customer.  If the ISBN changes by the Instructor the information could change.  A follow-up phone call was made to [redacted] to let him...

know this information was emailed to him.

We have requested copies of the access card so that we can work with our technical team to resolve this.  The customer has stated they will need to send this at a later date.  We will revisit/reopen this issue once we have a screen shot of the access card.

Hello, The customer has been refunded in full for the amount of $97.00 on September **, 2016.  We have attempted to contact the customer several times to advise the refund has been processed with no response.    The customer has since filed a complaint with the Attorney General in...

the State of Arkansas.  Our Legal Department will be replying to the Arkansas Attorney General’s Office.

The customer was credited for their non-receipt of their shipment.  However, in working with our Credit Card team, when the original order was placed, the customer disputed the charges with her bank and therefore the initial payment was not processed to McGraw-Hill.  The customer has...

been advised of this, and was requested to work with their bank to reverse the disputed charges, so that we can then process the credit accordingly.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In regards to my complaint concerning McGraw-Hill Education,Complaint ID#[redacted] I am satisfied with the action they have taken to resolve the issue.   They responded to the complaint quickly and understood the concern and issued a credit memo to the credit card that the original charge went to. We are awaiting that credit to hit the statement and I was assured that would take place in 7-10 business days, so hope to see something by the end of this week.  Thanks you.   [redacted]
Sincerely,
[redacted]

Our Technical Support Team (CXG) confirmed that the issue had been resolved for the customer-[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We determined that the customer ordered the incorrect product.  We credited them in full for the incorrect item purchased and advised the customer of the item they should be purchasing in order to obtain access to the eBook.  The customer was sent a copy of their credit memo on...

3/*/16.  I have advised the customer to let me know if they have any issues ordering the correct item.  I sent a follow-up email on 3/**/16, however have not received a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We researched [redacted] billing dispute and agreed that additional credit needs to be issued for his return material.  We have been in contact with [redacted] and he agrees with our resolution

There is one charge to this customer's credit card in the amount of $125.00 dated 5/**/16 on Invoice # [redacted].  The second charge the customer was seeing was the initial pending charge and the customer confirmed it has now dropped off of his statement.  A credit was issued...

on 6/*/16 on credit memo # [redacted] for $125.00.  A copy of this credit memo was emailed to the customer.  It typically takes 7-10 business days for the credit to be reflected on the credit card.  This information has been provided to the customer.  Reference case # [redacted].

We worked with the customer regarding this issue.  The student had purchased a 1 semester connect access for $95.  The 2 year access was $130.  The customer purchased another 1 semester access on 3/**/17 on invoice # [redacted] for the same amount of $95.  This has been refunded...

to the customer on credit memo #[redacted] for $95.  A copy of the credit memo was emailed to the customer on 3/**/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
My bank has nothing to do with you charging me twice for the same item.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have connected with the customer on our case # [redacted] and the customer has confirmed that this was a fraudulent check that she received and stated it is now resolved.  No action has been taken.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I had to push harder and contact the McGraw-Hill representative for my university to receive the pricing from the instructor URL.
Sincerely,
[redacted]

Review: The time of the free trial associated with mcgraw-hills connect product was incorrect.

When you sign up for the free trial you receive a time stamp of when the trial will end. My trial was said to end at 3 pm on the [redacted] but was ended at midnight.

According to workers and supervisors that I spoke to , the time stamp is irrelevant and nothing will be done to alleviate the extreme inconvenience of the false advertisement of the trial period.Desired Settlement: I would like this company to give me extra time on my trial that was taken away by early termination.

Business

Response:

We were able to extend [redacted] Connect trial for an additional 21 days. I left her a voice mail and followed up with email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an eBook from my university's ([redacted]) bookstore. I was led to believe that I would in fact be purchasing an electronic version of my course's required textbook. Upon receiving the access code, I activated my account with publisher's website and logged in to retrieve my eBook. After logging in, I realized there was no way for me to retain the copy of the eBook that I purchased. I contacted the publisher on August ** to ask where I could download a copy of the eBook. The response I received stated that there was no way for me to download a copy, but I could print the several-hundred page textbook if I so desired. I responded to the publisher stating it would be impractical to print the textbook considering its extreme length and when I purchased the eBook, I was led to believe I would be receiving an ownership interest in my copy of the book and I would be able to retain it. I need this textbook for future review and study, in addition to this course, which is why I purchased it and did not rent it. The representative also told me that my access to the textbook would only be for a limited time and only via the publisher's website. I was misled to believe prior to my purchase that I would in fact be purchasing a copy of the eBook, however the publisher is not allowing me full access to my purchase and is treating it as an online-only rental.Desired Settlement: I need a copy of the eBook that I purchased in PDF or comparable format for me to retain for future purposes.

McGraw-Hill must stop falsely advertising that this is a purchase if they do not intend to follow through on that promise.

The retailer should be informed by McGraw-Hill whether the products they are supplying are for purchase or for rent.

Business

Response:

Thank you for your letter. Our Customer Service team, headed by Sandy S[redacted]) has responded to the customer. Going forward, please add Sandy to all Revdex.com Complaints inquires. Thank you,Jo C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The debit card had a fraudulent deduction and my bank recognized this error and refunded the bank account. However, McGraw Hill Education continues to send me invoices in the amount of $314.81. I have written, emailed, and called McGraw Hill Education over the last six months and they have not settled this issue.Desired Settlement: Stop billing for a fraudulent charge and remove this charge from my credit history.

Business

Response:

Thank you for sending along this complaint. We have send on to our Customer Service team for follow up and resolution.

Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Nothing has been resolved. I once again on Friday, January **, received the same statement in the mail saying I was overdue on a bill of $314.81. I want this removed from my name. The charge was fraudulent and I did not receive anything for this amount and I refuse to pay it. I am continually being billed after numerous times of trying to get in touch with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com:

Thank you for the additional concerns. I am copying our Customer Service Operations team on this email to review and resolve.

Thank you,