McGregor & Associates

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me My SSN was truncated on the website My DOB was not McGregor & Associates was less than honest in their response to you It was only after I filed my complaint with you, they began to respond to my request Regards, [redacted]

High fees, poor service, bad accounting practices

RE: [redacted] , Complaint 10: [redacted] Dear Ms***,McGregor & Associates received the above-referenced customer complaint and appreciates theopportunity to respondSpecifically, Mr [redacted] complains that our firm is currently displayingaccount users' full social security numbers and date of birth on our websiteHe is requesting that thisinformation be removed from display or truncated.The system Mr [redacted] reported contains information equivalentto many other banking or onlinemember-portal websitesUpon successful login into the site, personal information is displayed to theuserDue to the nature of the business, it is often helpful for the members to see the personalinformation we have on-file.Mr [redacted] contacted our customer service department on Monday, July 6, 2015, requesting thatthis information be removed from his viewAfter analysis, the decision was made to invest in changesto the portal and only display partial SSN informationWithin the hour, our IT division had started theprocess for removing this information from the online portalMr [redacted] was notified of thepending changes addressing his concerns before filing this complaintMcGregor & Associates is committed to providing the utmost in quality service to its clientsPlease feelfree to contact me directly at 619-481-if you have any additional questions or concerns regardingthis matter.Sincerely, [redacted] ***

RE: [redacted], Complaint 10: [redacted]Dear Ms. [redacted],McGregor & Associates received the above-referenced customer complaint and appreciates theopportunity to respond. Specifically, Mr. [redacted] complains that our firm is currently displayingaccount users' full...

social security numbers and date of birth on our website. He is requesting that thisinformation be removed from display or truncated.The system Mr. [redacted] reported contains information equivalentto many other banking or onlinemember-portal websites. Upon successful login into the site, personal information is displayed to theuser. Due to the nature of the business, it is often helpful for the members to see the personalinformation we have on-file.Mr. [redacted] contacted our customer service department on Monday, July 6, 2015, requesting thatthis information be removed from his view. After analysis, the decision was made to invest in changesto the portal and only display partial SSN information. Within the hour, our IT division had started theprocess for removing this information from the online portal. Mr. [redacted] was notified of thepending changes addressing his concerns before filing this complaintMcGregor & Associates is committed to providing the utmost in quality service to its clients. Please feelfree to contact me directly at 619-481-3637 if you have any additional questions or concerns regardingthis matter.Sincerely,[redacted]

RevDex.com:
I have
reviewed the response made by the business in reference to complaint ID
[redacted], and find that this resolution would be satisfactory to me. 
My SSN was
truncated on the website.  My DOB was
not.  McGregor & Associates was less
than honest in their response to you.  It
was only after I filed my complaint with you, they began to respond to my
request.
Regards,
[redacted]

RE: [redacted], Complaint 10: [redacted]Dear Ms. [redacted],McGregor & Associates received the above-referenced customer complaint and appreciates theopportunity to respond. Specifically, Mr. [redacted] complains that our firm is currently displayingaccount users' full social security numbers...

and date of birth on our website. He is requesting that thisinformation be removed from display or truncated.The system Mr. [redacted] reported contains information equivalentto many other banking or onlinemember-portal websites. Upon successful login into the site, personal information is displayed to theuser. Due to the nature of the business, it is often helpful for the members to see the personalinformation we have on-file.Mr. [redacted] contacted our customer service department on Monday, July 6, 2015, requesting thatthis information be removed from his view. After analysis, the decision was made to invest in changesto the portal and only display partial SSN information. Within the hour, our IT division had started theprocess for removing this information from the online portal. Mr. [redacted] was notified of thepending changes addressing his concerns before filing this complaintMcGregor & Associates is committed to providing the utmost in quality service to its clients. Please feelfree to contact me directly at 619-481-3637 if you have any additional questions or concerns regardingthis matter.Sincerely,[redacted]

RevDex.com:
I have
reviewed the response made by the business in reference to complaint ID
[redacted], and find that this resolution would be satisfactory to me. 
My SSN was
truncated on the website.  My DOB was
not.  McGregor & Associates was less
than honest in their response to you.  It
was only after I filed my complaint with you, they began to respond to my
request.
Regards,
[redacted]

High fees, poor service, bad accounting practices.

Review: This company is currently displaying user accounts full social security numbers and DOB’s on their website.Desired Settlement: Either remove the information from display or truncate it.

Business

Response:

RE: [redacted], Complaint 10: [redacted]Dear Ms. [redacted],McGregor & Associates received the above-referenced customer complaint and appreciates theopportunity to respond. Specifically, Mr. [redacted] complains that our firm is currently displayingaccount users' full social security numbers and date of birth on our website. He is requesting that thisinformation be removed from display or truncated.The system Mr. [redacted] reported contains information equivalentto many other banking or onlinemember-portal websites. Upon successful login into the site, personal information is displayed to theuser. Due to the nature of the business, it is often helpful for the members to see the personalinformation we have on-file.Mr. [redacted] contacted our customer service department on Monday, July 6, 2015, requesting thatthis information be removed from his view. After analysis, the decision was made to invest in changesto the portal and only display partial SSN information. Within the hour, our IT division had started theprocess for removing this information from the online portal. Mr. [redacted] was notified of thepending changes addressing his concerns before filing this complaintMcGregor & Associates is committed to providing the utmost in quality service to its clients. Please feelfree to contact me directly at 619-481-3637 if you have any additional questions or concerns regardingthis matter.Sincerely,[redacted]

Consumer

Response:

RevDex.com:

I have

reviewed the response made by the business in reference to complaint ID

[redacted], and find that this resolution would be satisfactory to me.

My SSN was

truncated on the website. My DOB was

not. McGregor & Associates was less

than honest in their response to you. It

was only after I filed my complaint with you, they began to respond to my

request.

Regards,