McGuire Roofing

I accepted the previous response of having an arborist sent to review the situation with the most likely resolution to be refund Even though I accepted that response, NO ACTION OCCURRED by BP Tree Revdex.com, please DO NOT CLOSE THIS COMPLAINT until I have received a refund of $ That is the replacement costI have had two independent arborist review my trees and both came to the same conclusion with NO prompting from me They both stated the trees were not planted correctly, which was my initial complaint when the trees first struggled I watched the planting and they were not planted the way described to me Please immediately refund me $to [redacted] *** This will not be closed until I am able to cash a check.Thank you

[redacted] I am very sorry to hear that the tree(s) are not thrivingThe trees were planted correctly with adequate soil and all proper precautions were taken including excavating up to Ft to allow proper drainage for the hard pan in your areaWe already replaced the one/same tree at no cost after the warranty period expiredThe fact that its health declined a second time leads me to believe that there may be an underlying issue in the soilI will contact another arborist to coordinate another evaluation/2nd professional opinion of the trees with you and [redacted] and we will see what comes of the evaluation and go from there

I did a site visit today to evaluate the stump in questionIt does qualify for the advertised free stump grindingI spoke with [redacted] , and advised him to call to get the underground utilities markedOnce [redacted] has evaluated the site and marked any underground utilities, [redacted] will call me directly to schedule the stump grinding service [redacted] is clear that the free stump grinding is only 24" in diameter, and chasing the additional surface roots would be an additional $chargeHe is discussing the additional charge with his neighbor and will follow up with me as to their decision

Dear [redacted] ,Please be advised, check [redacted] has been mailedIf you do not receive it this week, please call our office [redacted]

***,We want to resolve this issue as well*** with *** *** *** is one of the best and I'm trying to coordinate schedules with him for the evaluationRight now, I am leaning towards refunding the money and not replantingI believe that there is an underlying issue in either the soil or the drainage and another replacement might meet the same fateLet's see what *** says and well make a decision togetherEither way we will make it right for you

I am rejecting this response because: I believe the record should show that the business changed their website to match their response after I filed the complaint As you can see in my original filing, the photos of the website clearly show the business did not honor their posted advertisement While I have managed to dispose of the excess debris myself and no longer need the business to fix the problem, one should be careful to get clear commitment in writing from this business before hiring their service

I inspected the property today and found nothing wrong with the quality of work performedThere is a minor change in grade around the inspection plate for his water valve which is necessaryThere are a few small weeds and some thinning grass which has nothing to do with the tree we installed
I placed a call to the Homeowner's association who sent the attached letter to Mr*** as I feel that it is a frivalous complaint on their part and reached a CPA? I'm questioning the legitimacy of the complaintIf Mr***'s association is legitimatley dissatisfied with his yard I would recommend he pull a few small weeds and sprinkle some grass seed to appease them. BP Tree Services stands behind the quality of work performed and is offering no additional services at this time

I accepted the previous response of having an arborist sent to review the situation with the most likely resolution to be refund.  Even though I accepted that response, NO ACTION OCCURRED by BP Tree.  Revdex.com, please DO NOT CLOSE THIS COMPLAINT until I have received a refund of $600.  That is the replacement cost. I have had two independent arborist review my trees and both came to the same conclusion with NO prompting from me.  They both stated the trees were not planted correctly, which was my initial complaint when the trees first struggled.  I watched the planting and they were not planted the way described to me.  Please immediately refund me $600 to [redacted].  This will not be closed until I am able to cash a check.Thank you.

I did a site visit today to evaluate the stump in question. It does qualify for the advertised free stump grinding. I spoke with [redacted], and advised him to call 811 to get the underground utilities marked. Once [redacted] has evaluated the site and marked any underground utilities, [redacted] will...

call me directly to schedule the stump grinding service. [redacted] is clear that the free stump grinding is only 24" in diameter, and chasing the additional surface roots would be an additional $120 charge. He is discussing the additional charge with his neighbor and will follow up with me as to their decision.

Dear [redacted],Please be advised, check [redacted] has been mailed. If you do not receive it this week, please call our office [redacted]

I apologize for the lack of communication. We are addressing the issue with our answering  service. In regards to the free woodchip delivery that was requested on our website, we received the below request on January 14th to drop the load in the driveway. We typically call ahead but do not...

require positive contact to be made with recent requests (2 weeks).From: [redacted] 
[redacted]Location of Delivery: We will be using the wood chips in the front flowerbed and the backyard flowerbeds. The load can be put on the driveway and we will disburse it from there.We use the same disclaimer on all of our advertisements for this "free" product. It can be found below the request form on our website which also states that we deliver when our trucks are "at capacity" which is approximately 20 cubic yards, not 5. These woodchips are a highly desired product and I am happy to place a local ad on the internet if the customer would like. People will likely come load up the remaining 10 yards of woodchips into truck beds for personal use. We are not able to mobilize the equipment and manpower to pick up leftovers of a free product that was requested for delivery. In response to the complaint about consistency of the woodchips under our FAQ found above the woodchip request form we clearly state that we can not predict what woods will be used in a delivery, pine is specifically listed as a possible species commonly used. All material from tree removals and/or trims are processed through a high capacity chipper and therefor often contain leaves and small debris in the woodchips. "DISCLAIMER: BY RESPONDING TO THIS AD, YOU ARE ACCEPTING A FULL LOAD OF WOOD CHIPS (NO HALF-LOADS).DUE TO THE HEAVY VOLUME OF REQUESTS, YOU WILL NOT RECEIVE A RESPONSE FROM US UNLESS WE HAVE CHIPS AVAILABLE FOR YOU SAME DAY OR NEXT DAY. CHIPS ARE DISPERSED BY LOCATION OF NEED AND REQUESTS ARE SAVED AND LOGGED FOR SEVERAL MONTHS. IT IS YOUR RESPONSIBILITY TO CANCEL YOUR REQUEST IF YOU DECIDE THAT YOU WOULD NOT LIKE A DELIVERY. DO NOT REQUEST WOOD CHIPS IF YOU DO NOT WANT THEM. ONCE DELIVERED, THEY WILL NOT BE PICKED UP FOR ANY REASON."

[redacted] I am very sorry to hear that the tree(s) are not thriving. The trees were planted correctly with adequate soil and all proper precautions were taken including excavating up to 8 Ft to allow proper drainage for the hard pan in your area. We already replaced the one/same tree at no cost after...

the warranty period expired. The fact that its health declined a second time leads me to believe that there may be an underlying issue in the soil. I will contact another arborist to coordinate another evaluation/2nd professional opinion of the trees with you and [redacted] and we will see what comes of the evaluation and go from there.

I am rejecting this response because:I appreciate you sending an arborist.  I am unfamiliar with this program, so an arborist is a good option to begin.  I will contest your answer though. I was told when you excavated you would mix 50/50 soil. This did not occur. I let you know your staff were merely dumping two bags of garden in the hole, no mixing ob the original job.  I also let your staff know the tree you replaced looked ill when brought to my house. It did not look like the same tree type as it was completely feathery and droopy.  I also let your office know. You did not answer my communications regarding this issue. The reason it was replaced after the warranty period was because YOU did not respond after four months of contacting you. You occasionnally answered a text, which we showed you on [redacted]'s phone.  You only contacted me after [redacted] contacted you. You are who suggested this tree type, you knew my soil.  Also, when the tree was replaced, I had your staff review the hole with me and the tree was placed in complete clay.  They each evaluated all four sides of where the tree was removed (it came out in exact shape it went in, with hard clay all around) and were going to tell you per my request, there was no garden soil,  complete clay. It was obvious to them there was no mixing and they stated a bad job was done and they would report that to you....as I [redacted] did via telephone within days of it being planted.  I believe the other trees will survive, they are merely growing very slowly.  An arborist should be able to tell me what care is needed to save them.  You have provided excellent service in the past and I would like to resolve this issue.