June 1, [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220RE: IP # [redacted] Dear Ms [redacted] Xpressbet, LLC (’’Xpressbet”) researched the issue Mr [redacted] brought to the attention of the Revdex.comMr [redacted] did deposit $two times on May 20th, When he contacted the Xpressbet’s Customer Service department, an account credit was issued for an additional $for Mr [redacted] to use as he sees fitThis credit was applied on May 22th, Xpressbet regrets the inconvenience to Mr [redacted] and hopes he enjoys wagering with us in the future.If you require additional information on Mr [redacted] , I can be reached at [redacted] .Sincerely,Gene C [redacted] Vice President of Regulatory Affairs &Business Development Xpressbet, LLC
RE: ID # [redacted] Dear Ms [redacted] Xpressbet, LLC (’’Xpressbet”) researched the issue Mr [redacted] brought fourthAfter speaking with Mr [redacted] our customer service manager was able to educate him on operation of the particular acquisition promotion he used to join XpressbetMr [redacted] is satisfied and has begun using Xpressbet.If you require additional information on Mr [redacted] , I can be reached at ###-###-####.Sincerely,Gene C [redacted] Vice President of Regulatory Affairs & Business Development Xpressbet, LLC
Dear Ms***, Mr [redacted] owes Xpressbet $dating back to He has been told several times by our customer service team that when he pays the outstanding balance he will receive the win/loss statements he is requesting
RE: ID # [redacted] Dear Ms [redacted] ,Xpressbet, LLC ("'Xpressbet") researched the issue Ms [redacted] brought fourthThe fact that Ms [redacted] cannot withdraw funds that she won is a statementAny Xpressbet customer that wins on a wager is immediately entitled to withdraw the winning amount However, Ms [redacted] was prohibited from withdrawing the promotional monies that Xpressbet added to her accountThis is addressed in the Terms and Conditions of this specific promotionXpressbet unsuccessfully attempted to reach Ms [redacted] to clarify this issue.If you require additional information on Mr [redacted] , I can be reached at ###-###-####.Sincerely, Gene C [redacted] Vice President of Regulatory Affairs &Business DevelopmentXpressbet, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution satisfactory Regards, [redacted] ***
June 1, [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220RE: IP # [redacted] Dear Ms [redacted] Xpressbet, LLC (’’Xpressbet”) researched the issue Mr [redacted] brought to the attention of the Revdex.comMr [redacted] did deposit $two times on May 20th, When he contacted the Xpressbet’s Customer Service department, an account credit was issued for an additional $for Mr [redacted] to use as he sees fitThis credit was applied on May 22th, Xpressbet regrets the inconvenience to Mr [redacted] and hopes he enjoys wagering with us in the future.If you require additional information on Mr [redacted] , I can be reached at [redacted] .Sincerely,Gene C [redacted] Vice President of Regulatory Affairs &Business Development Xpressbet, LLC
Xpressbet processed the withdraw request the same day as the complaint was filed with the Revdex.com I would consider this case resolved
RE: ID # [redacted] Dear Ms [redacted] Xpressbet, LLC (’’Xpressbet”) researched the issue Mr [redacted] brought fourthAfter speaking with Mr [redacted] our customer service manager was able to educate him on operation of the particular acquisition promotion he used to join XpressbetMr [redacted] is satisfied and has begun using Xpressbet.If you require additional information on Mr [redacted] , I can be reached at ###-###-####.Sincerely,Gene C [redacted] Vice President of Regulatory Affairs & Business Development Xpressbet, LLC
Dear Ms***, Mr [redacted] owes Xpressbet $dating back to He has been told several times by our customer service team that when he pays the outstanding balance he will receive the win/loss statements he is requesting
RE: ID # [redacted] Dear Ms [redacted] ,Xpressbet, LLC ("'Xpressbet") researched the issue Ms [redacted] brought fourthThe fact that Ms [redacted] cannot withdraw funds that she won is a statementAny Xpressbet customer that wins on a wager is immediately entitled to withdraw the winning amount However, Ms [redacted] was prohibited from withdrawing the promotional monies that Xpressbet added to her accountThis is addressed in the Terms and Conditions of this specific promotionXpressbet unsuccessfully attempted to reach Ms [redacted] to clarify this issue.If you require additional information on Mr [redacted] , I can be reached at ###-###-####.Sincerely, Gene C [redacted] Vice President of Regulatory Affairs &Business DevelopmentXpressbet, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution satisfactory Regards, [redacted] ***
I have no outstanding balanceI demand a full refund and all of my win/loss statements