Mchenry Auto Sales

I have reviewed this deal and I am in agreement with my team here at Friendly Ford I have security footage both inside and outside of the building showing [redacted] and her boyfriend at the dealership together I have an application for credit that is signed by [redacted] I have a signed Law contract and all supporting docs signed by [redacted] I also have screen shots of text messages that were sent to my salesman on the deal stating that they were not happy with the purchase price and that they were willing to pay him if he could get this deal canceled If the customer wants to get an attorney he can do that, but we are prepared Austin S [redacted] Vice PresidentFriendly Ford of Crosby

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, When I purchased the vehicle we we forced to sign for the vehicle before it was brought to the dealership when I picked it up the next day there were scratched and several paint defects I said I didn't want a vehicle with scratches and paint issues I was told because I signed I was stuck and they would touch it up I said I did not want touch up paint on a 60,car I wanted it perfect like I paid for I was told take it home beacuSe it was saturday and they would get back with me not knowing I could have completely refused the vehicle I have texts that prove this as well as a recorded conversation however Danny told me I had no choice and I still have the paint issues and touch up on a brand new pearl white vehicle is not an option as I have been in a body shop years I would have never signed for a vehicle with damage on it I have pictures texts and recorded conversations where I tried to handle thisAlso [redacted] offered more than the dealership who created the issues and sold me a damaged vehicle how is that good customer service or helping a customer at all when another dealership is offering more than what they call fair?

I have reviewed entire deal folder with our legal counsel and our position has not changed Any and all future communication between customer and dealership needs go through legal counsel Austin [redacted] , Vice President

Customer didn't want to pay her $deductible We spoke to her husband last night and are dealing exclusively with him now This is the second time the customer has come to our dealership and accused us of damaging her vehicle Luckily, the first time our security camera's were able to capture that the vehicle came in with previous damage and that we did not cause the damage On this issue, she is correct that we can not get her issue to repeat itself How can we fix it if we can't get it to act up? She even tried to get it to act up while our technician was in the car with her and she couldn't get it to duplicate

On day of purchase we notified customer the vehicle being sold did indeed have miles on it from prior use, but the vehicle had never been titled and therefore was still being sold as new Customer was notified of this before they signed any paperwork finalizing the deal in the [redacted] and said they were fine with it Customer even poked his head in the vehicle as it was being driven off the showroom floor to check the miles himself (Have it on surveillance video)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] This is a lie and they fixed the problem last time (a busted fog light with glass on the ground at the dealershipManager never met or spoken with me then eitherI was also told they reviewed the cameras and that's WHY it was fixed previously)We already spoken with another [redacted] that says they get Friendly Ford's customers constantly for piston flat out bad business Both sides are moving on and forward but they shouldn't be able to keep treating PAYING customers this way [redacted] told me to pay on MondayI was the one who insisted on waiting for my husbandWhat it boils down to was it was Friday at closing and they didn't want to deal with me Regards,

I dealt directly with this customer after she called me and explained her situationCustomer explained that she is getting divorced and will not be able to afford the payments after divorceState taxes for registration have already been paid so at this point the vehicle is considered a used
vehicleI offered customer more money than the *** trade in value but she is still not satisfied with that amountAll legal documents and disclosures were signed at my dealership in our finance department by both *** and her husband on original date of purchaseI can scan and fax entire deal documents upon requestAustin ***, Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  When I purchased the vehicle we we forced to sign for the vehicle before it was brought to the dealership when I picked it up the next day there were scratched and several paint defects I said I didn't want a vehicle with scratches and paint issues I was told because I signed I was stuck and they would touch it up I said I did not want touch up paint on a 60,000 car I wanted it perfect like I paid for I was told take it home beacuSe it was saturday and they would get back with me not knowing I could have completely refused the vehicle I have texts that prove this as well as a recorded conversation however Danny told me I had no choice and I still have the paint issues and touch up on a brand new pearl white vehicle is not an option as I have been in a body shop 13 years I would have never signed for a vehicle with damage on it I have pictures texts and recorded conversations where I tried to handle this. Also [redacted] offered more than the dealership who created the issues and sold me a damaged vehicle how is that good customer service or helping a customer at all when another dealership is offering more than what they call fair?

On day of purchase we notified customer the vehicle being sold did indeed have miles on it from prior use, but the vehicle had never been titled and therefore was still being sold as new.  Customer was notified of this before they signed any paperwork finalizing the deal in the [redacted]...

and said they were fine with it.  Customer even poked his head in the vehicle as it was being driven off the showroom floor to check the miles himself (Have it on surveillance video).

I have reviewed this deal and I am in agreement with my team here at Friendly Ford.  I have security footage both inside and outside of the building showing [redacted] and her boyfriend at the dealership together.  I have an application for credit that is signed by [redacted].  I have...

a signed Law contract and all supporting docs signed by [redacted].  I also have screen shots of text messages that were sent to my salesman on the deal stating that they were not happy with the purchase price and that they were willing to pay him if he could get this deal canceled.  If the customer wants to get an attorney he can do that, but we are prepared.   Austin S[redacted]Vice PresidentFriendly Ford of Crosby

Customer didn't want to pay her $100 deductible.  We spoke to her husband last night and are dealing exclusively with him now.  This is the second time the customer has come to our dealership and accused us of damaging her vehicle.  Luckily, the first time our security camera's were...

able to capture that the vehicle came in with previous damage and that we did not cause the damage.  On this issue, she is correct that we can not get her issue to repeat itself.  How can we fix it if we can't get it to act up?  She even tried to get it to act up while our technician was in the car with her and she couldn't get it to duplicate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
This is a lie and they fixed the problem last time (a busted fog light with glass on the ground at the dealership. Manager never met or spoken with me then either. I was also told they reviewed the cameras and that's WHY it was fixed previously). We already spoken with another [redacted] that says they get Friendly Ford's customers constantly for  piston flat out bad business.  Both sides are moving on and forward but they shouldn't be able to keep treating PAYING customers this way. [redacted] told me to pay on Monday. I was the one who insisted on waiting for my husband. What it boils down to was it was Friday at closing and they didn't want to deal with me. 
Regards,

I have reviewed entire deal folder with our legal counsel and our position has not changed.   Any and all future communication between customer and dealership needs go through legal counsel.  Austin [redacted], Vice President