McKay's Automotive

We would be happy to inspect and confirm the fluid because it WAS supposed to be flushed and it should be clean and almost clear when doneWe perform the service immediately if necessaryKurtis McKay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The response from McKays Automotive is unacceptable for the following reasons First, no refunds on services performed months ago is false, as the service was not performed and a month 24,warranty on all repairs that are performed, this repair however was not done Second, requesting that the vehicle should have been brought back to McKays to have the service performed at no charge is ADMITTING the fluid was not flushed and replaced originally Third, asking for a sample of the fluid after the fact is irrelevant as this cannot be done therefore not a valid excuse for denying a refund Fourth, the brake fluid was observed to be old and dirty, NOT BURNT, which invalidates McKays Automotive denying a refund based on that excuse I am resubmitting my request for a full refund of $+ TaxKind regards, [redacted] ***

Mr [redacted] brought his [redacted] in and we did repair all of the brakes and the parking brakesWe also flushed the brake fluid because it was very contaminated.We test drove the vehicle after the repairs and everything was in good working order After Mr [redacted] drove it for a few days the orange abs and the red brake light came on and he brought it back in to our service departmentWe attached our computer and read the fault code as a C We then went through the reset procedure and the fault code came back immediatelyAfter researching the fault code and performing testing we concluded that there is an internal fault within the Electronic Brake Control Module or ECBMThis is NOT related to any of the repair work that was done on the vehicle and therefore cannot have any warrantyWe replaced brake pads and rotors and other mechanical parts of the braking systemWe did not perform any repairs on the electrical part of the braking system.I priced the replacement of the EBCM (which is and expensive part) and he did not like the priceI completely understand that this is coincidental and certainly was not expected however, the maintenance repairs that we performed had nothing to do with this failureI have included the following which may explain how the EBCM works.DTC C0246-CCircuit Description The ABS relay supplies battery voltage to valve solenoidsThe electronic brake control module (EBCM) microprocessor applies the grounds needed to activate each solenoidThe low side of each solenoid coil has a feedback circuit to the EBCM microprocessorWhen a solenoid is commanded OFF, the feedback voltage is highWhen a solenoid is commanded ON, the feedback voltage is low.DTC Descriptors This diagnostic procedure supports the following DTCs:DTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitConditions for Running the DTC The ignition is ON.The vehicle speed is greater than km/h (mph) .Conditions for Setting the DTC The EBCM detects an internal malfunction.Action Taken When the DTC Sets C0246, C0251, C0252, Cand CIf equipped, the following actions occur:The EBCM disables the DRP/ABS.The ABS indicator turns ON.The red brake warning indicator turns ON.Cand CIf equipped, the following actions occur:The EBCM disables the ABS.The ABS indicator turns ON.Conditions for Clearing the DTC The conditions for setting the DTC are no longer present and you use the scan tool Clear DTCs function.Diagnostic Aids In the spirit of customer Service, I would be willing to install a new Electronic Brake Control Module at no labor charge if Mr [redacted] purchases the unit either through McKay's or if he finds one on his ownWe will install a new or rebuilt unit but not a used one and of course there will be no warranty through us.Regards, Kurtis McKay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I brought my truck to another shop to have them check the work done by McKay'sThey said it was unlikely that the work done would cause the EBCM to suddenly be faulty, but not impossibleI also had them check all the other things McKay's had repairedThey invited me in to the garage to look at my brake fluid, which McKay's claims to have flushedThat fluid was nearly black and filled with small particles like dust It looks to have never been changed, but I was charged for a brake fluid flushSo if they did it, they did a poor jobThat fluid should be clear or nearly clear and it is filthyIt is difficult for me to trust what I am being told hereTo me, a flush means I end up with new, clean fluid when I drive awayMaybe I don't properly understand the term flushAt any rate, I do not see anything changing here, but if they would like to have a look at my brake fluid to verify my claims, that would be agreeable.Thanks Regards,

We cannot offer a refund for services performed months agoThe correct action would have been to bring the vehicle back to us to perform the flush at no charge We had no opportunity to view the fluid to determine if it had been flushed and had become burnt in that month period or if it had not been serviced properlyWe cannot and never will simply give a refund because of someones opinion or demand with out concrete proofEven a sample of the fluid would have sufficed but nothing at all was offered except demand for a refund for a service performed months ago! I would be happy to discuss this issue with the customer at his convenienceRegards, Kurtis M***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, I do not accept this due to the fact that I do not have confidence in your company doing any other work on my car. This story started off with me bringing my car back to your company to do the work that was under warranty and they rejected it because they felt like the problem was not the gaskets but the oil was leaking from somewhere else. When they did the diagnostic, I truly believe they caused issues with my drive belt as well. What I would like to have is the money that I spent on the repair and I can go to a repair facility that I trust. Again I gave your company the opportunity to right their wrong, but was rejected. They were not able to identify where the leaks were coming from so why would I trust them to do any other repairs on my vehicle. I have received written statements from ***, and waiting on a statement from Pronto warranty. I would like to avoid legal action, but my lawyer counseled me on exploring this option if this is not resolved in a timely manner. This has already been a month and the more I drive around with this issue the more damage I am doing to my car Thanks

I have spoken with Mr [redacted] and am sending him a full refund for his repair

I am extremely disappointed in my self and team for how this was handledI have contacted the customer and they are bringing the vehicle to me so I can inspect it personally.I will either get their problem resolved or I will refund their money.I apologize that this has not already been handledKurtis M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I brought my truck to another shop to have them check the work done by McKay'sThey said it was unlikely that the work done would cause the EBCM to suddenly be faulty, but not impossibleI also had them check all the other things McKay's had repairedThey invited me in to the garage to look at my brake fluid, which McKay's claims to have flushedThat fluid was nearly black and filled with small particles like dust It looks to have never been changed, but I was charged for a brake fluid flushSo if they did it, they did a poor jobThat fluid should be clear or nearly clear and it is filthyIt is difficult for me to trust what I am being told hereTo me, a flush means I end up with new, clean fluid when I drive awayMaybe I don't properly understand the term flushAt any rate, I do not see anything changing here, but if they would like to have a look at my brake fluid to verify my claims, that would be agreeable.Thanks
Regards,

Mr*** brought his *** in and we did repair all of the brakes and the parking brakesWe also flushed the brake fluid because it was very contaminated.We test drove the vehicle after the repairs and everything was in good working order After Mr*** drove it for a few days the
orange abs and the red brake light came on and he brought it back in to our service departmentWe attached our computer and read the fault code as a C We then went through the reset procedure and the fault code came back immediatelyAfter researching the fault code and performing testing we concluded that there is an internal fault within the Electronic Brake Control Module or ECBMThis is NOT related to any of the repair work that was done on the vehicle and therefore cannot have any warrantyWe replaced brake pads and rotors and other mechanical parts of the braking systemWe did not perform any repairs on the electrical part of the braking system.I priced the replacement of the EBCM (which is and expensive part) and he did not like the priceI completely understand that this is coincidental and certainly was not expected however, the maintenance repairs that we performed had nothing to do with this failureI have included the following which may explain how the EBCM works.DTC C0246-C0254 Circuit Description The ABS relay supplies battery voltage to valve solenoidsThe electronic brake control module (EBCM) microprocessor applies the grounds needed to activate each solenoidThe low side of each solenoid coil has a feedback circuit to the EBCM microprocessorWhen a solenoid is commanded OFF, the feedback voltage is highWhen a solenoid is commanded ON, the feedback voltage is low.DTC Descriptors This diagnostic procedure supports the following DTCs:DTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitDTC CEBCM Control Valve CircuitConditions for Running the DTC The ignition is ON.The vehicle speed is greater than km/h (mph) .Conditions for Setting the DTC The EBCM detects an internal malfunction.Action Taken When the DTC Sets C0246, C0251, C0252, Cand C0254 If equipped, the following actions occur:The EBCM disables the DRP/ABS.The ABS indicator turns ON.The red brake warning indicator turns ON.Cand C0248 If equipped, the following actions occur:The EBCM disables the ABS.The ABS indicator turns ON.Conditions for Clearing the DTC The conditions for setting the DTC are no longer present and you use the scan tool Clear DTCs function.Diagnostic Aids In the spirit of customer Service, I would be willing to install a new Electronic Brake Control Module at no labor charge if Mr*** purchases the unit either through McKay's or if he finds one on his ownWe will install a new or rebuilt unit but not a used one and of course there will be no warranty through us.Regards, Kurtis McKay

We cannot offer a refund for services performed months agoThe correct action would have been to bring the vehicle back to us to perform the flush at no charge We had no opportunity to view the fluid to determine if it had been flushed and had become burnt in that month period or if it
had not been serviced properlyWe cannot and never will simply give a refund because of someones opinion or demand with out concrete proofEven a sample of the fluid would have sufficed but nothing at all was offered except demand for a refund for a service performed months ago! I would be happy to discuss this issue with the customer at his convenience. Regards, Kurtis M***

Good Morning. As stated earlier, ***'s Automotive has absolutely no problem performing under our warranty.We would be happy to replace the valve cover gasket under warranty and will even replace the cover itself if the customer would like provide the cover.Of course, since we did not replace the valve cover originally, the cover itself is not a warranty item, but we will gladly perform the labor function.Regards, Kurtis ***

We would be happy to inspect and confirm the fluid because it WAS supposed to be flushed and it should be clean and almost clear when doneWe perform the service immediately if necessary. Kurtis McKay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The response from McKays Automotive is unacceptable for the following reasons. First, no refunds on services performed months ago is false, as the service was not performed and a month 24,warranty on all repairs that are performed, this repair however was not done. Second, requesting that the vehicle should have been brought back to McKays to have the service performed at no charge is ADMITTING the fluid was not flushed and replaced originally. Third, asking for a sample of the fluid after the fact is irrelevant as this cannot be done therefore not a valid excuse for denying a refund. Fourth, the brake fluid was observed to be old and dirty, NOT BURNT, which invalidates McKays Automotive denying a refund based on that excuse. I am resubmitting my request for a full refund of $+ TaxKind regards, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The valve cover Gasket is apart of the Valve cover assembly which should have been replaced as a whole in the first place I spoke to the *** agent and she mentioned this fact and was curious why *** didnt offer to replace the whole valve cover assembly due to the fact that this was the right direction, she mentiond that replacing the valve cover gasket is like a bandaid and would not fully fix the issue Ultimate *** has dropped the ball tremendously I have been told this by *** *** and now an associate that works for the company that insures there work *** lack of diligence and knowledge of ***'s has caused more harm to my car I have had my car for years and the majority of issues I have had has all derived from ***'s At this point I would just like a refund of the services that ***'s have rendered Obviously they are not able to identify when a part is bad, and their refusal to fix the issue has cost me as far as missing time at work, and coming out of pocket for repairs
Regards,

I have spoken with Mr*** and am sending him a full refund for his repair

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept this due to the fact that I do not have confidence in your company doing any other work on my car This story started off with me bringing my car back to your company to do the work that was under warranty and they rejected it because they felt like the problem was not the gaskets but the oil was leaking from somewhere else When they did the diagnostic, I truly believe they caused issues with my drive belt as well What I would like to have is the money that I spent on the repair and I can go to a repair facility that I trust Again I gave your company the opportunity to right their wrong, but was rejected They were not able to identify where the leaks were coming from so why would I trust them to do any other repairs on my vehicle I have received written statements from ***, and waiting on a statement from Pronto warranty I would like to avoid legal action, but my lawyer counseled me on exploring this option if this is not resolved in a timely manner This has already been a month and the more I drive around with this issue the more damage I am doing to my car Thanks

Mr*** brought his *** to us after having work done at another shopWe removed the upper engine cover to inspect his claim that the valve cover gasket was leakingThe valve cover had oil in one location and the oil was coming from above the valve cover (from the pcv system) and leaking down
onto the valve coverWe showed this to him and he watched as we put the cover back on and he took his carOn Monday the car was towed back in because the belt had come off of the engineWe investigated and found that the tensioner bolt had been broken off and that is why the belt came looseWe contacted his extended warranty company and they declined to pay for the repairs (not covered)The bolts are aluminum and are delicate to extract and we referred him to the dealer. the valve covers are not leaking as they have oil residue on them coming from the pcv systemThe oil leaking cannot cause other issues as this is a occurance on a *** engineWe did not perform any other repairs or services on this vehicle and will not be held responsible for poor maintenance or other repair facilities work.The customer's statement that our unwillingness to repair a faulty item caused other trouble with the vehicle that will cost him thousands of dollars is absurd! The valve cover repair does have a year/24,mile warranty through *** *** ***--if *** needs to replace the gasket it can be handled through 1-800-*** with proper documentation and paperwork. Regards, Kurtis ***

I am extremely disappointed in my self and team for how this was handledI have contacted the customer and they are bringing the vehicle to me so I can inspect it personally.I will either get their problem resolved or I will refund their money.I apologize that this has not already been
handled. Kurtis M***