McKay’s

Business provided verbal response:years in businessFirst complaint -We must be treating customers fairly? Customer admitted he wore the jacket and he admitted he would not purchase jacket now in the condition he tried it inNo Tags attachedSaid he wore it.Soiled on sleeveAbrasion on
front.Refund and Exchange policy, Prominently displayed behind register.Displayed as written:*All tags must be on garments.*No washed or warned merchandise may be returned.When jacket was brought from our stockroom down to customer, it was in a factory sealed package, which was opened & given to customerHe may not have seen the factory package being opened just prior to giving it to him, but it was.Any questions, please callBruce M***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  [redacted]