Here is my response to this complaint.___________________________________________ December 8, 2016 [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com...
Complaint ID # [redacted]
Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Columbus, IN Aspen Dental branded practice, owned and operated by CS Dental LLC. I certainly do apologize for your experience at the Columbus, IN Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the Columbus, IN Aspen Dental Office Manager, Deborah. The reason a balance remained due after all insurance payments were made is because a portion of your initial estimate was based on anticipated participating provider discounts from your dental insurance provider. When payment was received from your dental insurance these discounts were not indicated. The insurance company dictates the amounts of discounts taken (if any). After review, I note that Aspen Dental did actually receive the estimated payment amount from your dental insurance and you did remit the patient portion quoted to you. As a courtesy to you, I have been authorized to remove the entire remaining amount due. The balance due on your Aspen Dental account is now zero. The collection agency is being notified to close their file (takes about 7-10 days). Also please note that no information concerning your Aspen Dental account has been reported to any credit bureau or credit reporting agency. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh[redacted]@aspendental.com
Here is my response to this complaint.___________________________________________ December 8, 2016 [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com...
Complaint ID # [redacted]
Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Columbus, IN Aspen Dental branded practice, owned and operated by CS Dental LLC. I certainly do apologize for your experience at the Columbus, IN Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the Columbus, IN Aspen Dental Office Manager, Deborah. The reason a balance remained due after all insurance payments were made is because a portion of your initial estimate was based on anticipated participating provider discounts from your dental insurance provider. When payment was received from your dental insurance these discounts were not indicated. The insurance company dictates the amounts of discounts taken (if any). After review, I note that Aspen Dental did actually receive the estimated payment amount from your dental insurance and you did remit the patient portion quoted to you. As a courtesy to you, I have been authorized to remove the entire remaining amount due. The balance due on your Aspen Dental account is now zero. The collection agency is being notified to close their file (takes about 7-10 days). Also please note that no information concerning your Aspen Dental account has been reported to any credit bureau or credit reporting agency. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh[redacted]@aspendental.com