McKenzie Books Inc

Hello [redacted],My name is Jim S[redacted] and I am the owner of Cash4Books. I wanted to personally reach out to you to apologize that you had a negative experience with us and offer you a solution. We have reviewed the copy of Fundamentals of Financial Planning we received from you and found we are...

still unable to purchase it, as it does not meet our Used Book Condition Policy. There are multiple pages with the answers filled in.  For your convenience, we have posted pictures of the book attached to this email.  You can view our full Used Book Condition Policy by clicking here: http://www.cash4books.net/condition.phpTypically in this case, we kindly ask that our customers provide the return shipping since we paid for the shipping initially, and are unable to resell the item we received. However, we are happy to make an exception in this case, and would like to offer to return this book to you at our cost.If you would like to have it returned to you, please contact us by June 16th. If we have not received a response from you by this date, the book will be recycled. Thank you for your patience and understanding in this matter. Please feel free to email us at [email protected] or call us at 1-877-243-5935 with any questions. We're open Monday to Friday, 8am-5pm Pacific Time and there is usually no wait when you call.Sincerely,
Jim S[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since the business is not going to uphold their end of the deal and apparently no one can make them.Sincerely, [redacted]

We offered a quote for the student edition of  Writing & Speaking at Work (5th Edition). We received an instructor's edition (see attached photo).  The customer contacted us via email and we responded with this information: [redacted] on August 24, 2017, 09:14:04...

[redacted]Hello [redacted],Thank you for your email. We completely understand your frustration and wanted to contact you with some additional information. Many times, book stores will pass off an instructor's edition as the student edition by placing their own sticker over the actual ISBN printed on the back of the book. In some instances, they will also place black tape over the cover of the book in the places that specifically state "instructor's edition."When reviewing your book, I noticed that this was the case with your copy of "Writing & Speaking at Work." We sincerely apologize that this happened and would like to offer you a solution.For your convenience, we have posted pictures of the book on your order, which you can see by logging on to your account at www.Cash4Books.net and attached to this email.Typically in this case, we kindly ask that our customers provide the return shipping since we paid for the shipping initially, and are unable to re-sell the item we received. However, we are happy to make an exception in this case, and return this book to you at our cost. Therefore, the book will be returned to the address listed on your Cash4Books.net account:[redacted]4 Greenhouse CircleFairport, NY  14450Thank you for your patience and understanding in this matter. If you have any additional questions or concerns, please do not hesitate to email or call us at 1-877-243-5935. We're open Monday to Friday, 8am-5pm Pacific Time and there is usually no wait when you call. Sincerely,[redacted]We have returned the customer's book at our expense. Please consider this issue resolved.